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44%
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Cancel Yippee: The Right Way
How to cancel yippee in new zealand and protect your rights
What is yippee and why families choose it
Yippee is a subscription streaming platform designed specifically for families who want faith-based, educational children's content without advertising interruptions.
The service offers shows like VeggieTales, Superbook, and Danny Go!, alongside other family-friendly programming curated for younger viewers. You can access Yippee through the web at yippee.tv, via the Apple App Store on iOS devices, or through Google Play on Android phones and tablets.
Content and who it's for
Yippee positions itself as an alternative to mainstream streaming platforms by focusing on values-driven, religiously-inspired entertainment. The service emphasises safe, ad-free viewing with content tailored toward younger children, though some parents report the library becomes limited for older kids.
The platform's strength lies in its curation and safety features. If your family has outgrown the service, moved to a different provider, or found the content doesn't match your needs, cancelling is straightforward-but knowing your rights under New Zealand law matters.
Current subscription pricing in new zealand dollars
| Plan type | Cost (NZD) | Billing cycle | Key features |
|---|---|---|---|
| Monthly subscription | $9.99 | 30 days | Full library access, ad-free |
| Annual subscription | $99.99 | 12 months | Best value-saves $20 per year |
Your consumer rights under new zealand law
Before you cancel, understand what protections the Consumer Guarantees Act 1993 gives you when dealing with Yippee.
What the consumer guarantees act protects
Under New Zealand consumer law, Yippee must ensure the streaming service meets basic standards: it must work as described, be fit for its intended purpose, and be delivered with reasonable care. If Yippee fails to meet these guarantees-for instance, if the app crashes repeatedly or content is unavailable-you may have grounds for a refund or compensation, even if you're technically outside any cooling-off period.
The law does not automatically grant you a 14-day cooling-off right for digital subscriptions purchased directly from Yippee. However, if you subscribed through the Apple App Store or Google Play, those platforms may offer their own refund windows (typically 48 hours for Apple, up to 48 hours for Google Play on first-time requests).
When you can claim a refund or remedy
You have grounds to contact Yippee or escalate to the Commerce Commission if the service is faulty, misleading, or unsafe. Keep evidence: screenshots of error messages, dates when the service failed, and your original receipt or confirmation email.
If Yippee refuses to help and you believe you have a valid complaint, the Commerce Commission and Consumer NZ are your escalation points. Stopee recommends documenting all interactions with customer support so you have a clear record if you need to pursue the matter further.
How to cancel yippee on each platform
Your cancellation steps depend on where you originally signed up. The good news: cancelling takes just a few minutes on any device, and you'll keep full access until the end of your current billing cycle.
Cancel if you subscribed via apple app store (iPhone or iPad)
Apple controls the billing for App Store subscriptions, which means you must cancel through Apple's settings, not through Yippee directly.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen to open your Apple ID menu.
- Select Subscriptions from the menu.
- Find Yippee in your active subscriptions list.
- Tap Yippee and select Cancel Subscription.
- You'll be asked to confirm your cancellation reason (optional).
- Apple will display your cancellation status and confirm when your access ends.
- Verify the cancellation by checking that Yippee no longer appears under Active Subscriptions-it may move to an "Expired" or "Recently Cancelled" section.
Pro tip: Apple sometimes offers a "free trial extension" or discount before you cancel. Only accept this if you genuinely plan to continue. If you're certain you want to leave, decline and complete the cancellation.
Warning: Yippee cannot cancel your App Store subscription for you. If you email Yippee support asking them to cancel, they'll direct you back to Apple. Go directly to your Apple ID settings to avoid delays.
Cancel if you subscribed via google play (Android)
Like Apple, Google Play handles billing for Android app subscriptions independently, so you cancel within Google Play, not through Yippee's website.
- Open the Google Play Store app on your Android device.
- Tap your profile icon (top right corner).
- Select Payments & subscriptions, then Subscriptions.
- You may see a prompt to choose which account if you have multiple Google accounts linked to the device.
- Find Yippee in your active subscriptions.
- Tap Yippee and select Cancel subscription.
- Google will ask for feedback on why you're cancelling (optional).
- Confirm the cancellation by tapping Cancel subscription again.
- Refresh your subscriptions list to confirm Yippee no longer appears under active subscriptions.
Pro tip: Google Play may offer a last-minute discount or free-trial extension. If you're not interested, click "Cancel anyway" to proceed without interruption.
Warning: Do not uninstall the Yippee app without first cancelling the subscription. Uninstalling does not cancel automatic billing.
Cancel if you subscribed via yippee's website (yippee.tv)
If you signed up directly at yippee.tv using a credit or debit card, you cancel through your account settings on the Yippee website. This method gives you the most control and the clearest cancellation confirmation.
- Visit yippee.tv in your web browser and sign in with your email and password.
- Navigate to Account Settings (usually in the top menu or profile dropdown).
- Look for Billing & Subscriptions or Manage Subscriptions.
- Find your active subscription and select Cancel Subscription.
- Yippee may ask why you're leaving (optional feedback).
- You'll see a confirmation message and the date your access ends.
- Check your email for a cancellation confirmation from Yippee-this is your proof of cancellation.
Pro tip: Web subscribers can pause rather than cancel. Yippee allows you to pause your subscription for 1 to 3 months if you think you might return. This keeps your account active without charging you. Use this option if you're unsure whether you're leaving permanently.
Warning: Do not rely on stopping automatic payments through your bank. Contact Yippee first and cancel through your account. Banks may see your cancellation as a payment dispute, which creates unnecessary friction.
What happens to your account after cancellation
Cancelling Yippee doesn't mean losing access immediately. Understanding the timeline helps you plan your final viewing days and avoid surprises.
Your access period post-cancellation
When you cancel Yippee, your subscription remains active until the end of your current paid billing cycle. You retain full, unrestricted access to all content-ad-free streaming, offline downloads (if available), and full library access-for the duration of that paid period.
Once your billing cycle ends, Yippee cuts off your access. You'll be unable to stream, and if you've downloaded episodes for offline viewing, those will become unavailable (depending on Yippee's app policy).
Your account data and login credentials
Yippee stores your account information, viewing history, and preferences according to its privacy policy. Your account doesn't automatically delete after cancellation; you'll retain login credentials if you decide to resubscribe later.
If you want to delete your account and all associated data, contact Yippee support directly via their help centre at help.yippee.tv. This is a separate request from cancellation and may take up to 30 days to process.
Will you get a refund if you cancel yippee
Yippee's refund policy is strict, but New Zealand law may offer you protection in certain situations.
Yippee's stated refund policy
Yippee does not issue refunds for partial billing periods. Once you cancel, you keep access until the end of the current cycle, but if you cancel mid-month, you won't receive a refund for unused days. This is Yippee's standard policy across all subscription channels.
Annual subscribers who cancel before the year is complete will not receive a refund for the remaining months. This is why monthly subscriptions are often a safer choice if you're uncertain about long-term commitment.
Refund exceptions and consumer guarantees act remedies
Although Yippee doesn't volunteer refunds, you may still have a legal claim if the service is faulty or misleading:
- If Yippee fails to deliver the service as described (e.g., the app is non-functional or major content is missing), you can request a refund under the Consumer Guarantees Act.
- If the service quality breaches reasonable standards (persistent crashes, buffer problems, or safety issues), the Commerce Commission may support your claim.
- You must gather evidence: screenshots, dates, and a clear description of the fault. Email Yippee support first with this evidence and request a refund. If they refuse, escalate to the Commerce Commission (comcom.govt.nz) or Consumer NZ (consumernz.org.nz).
Pro tip: Stopee recommends sending cancellation and refund requests by email rather than chat or phone. Email creates a permanent record that supports your case if you need to escalate to authorities.
Common mistakes when cancelling yippee
Cancelling a subscription should be simple, but small oversights can create unnecessary headaches or unwanted charges. Here's what often goes wrong.
Mistake 1: assuming the app uninstall cancels your subscription
Deleting the Yippee app from your phone does not stop your subscription. Many people think uninstalling app equals cancellation, but the billing continues behind the scenes. You must actively cancel the subscription through Apple, Google Play, or Yippee's website before you uninstall.
Mistake 2: cancelling through your bank instead of the platform
You might ask your bank to block charges from Yippee rather than cancelling through the official channel. This creates a "chargeback" scenario that Yippee may dispute, potentially locking your account or damaging your payment history. Always cancel through Yippee first.
Mistake 3: not saving your cancellation confirmation
After cancelling, take a screenshot of the confirmation message or forward the cancellation email to yourself. If a charge appears after cancellation, this proof protects you when you dispute it. Stopee has seen cases where users had no record of their cancellation and lost refund claims for that reason.
Mistake 4: forgetting to download content before the access ends
If Yippee allows offline downloads and you've saved episodes, they'll disappear once your subscription ends. Download anything you want to keep before the access period closes.
Mistake 5: not checking if you have multiple subscriptions
Some families link multiple devices to the same Yippee account or hold subscriptions on both the web and via the App Store simultaneously. You must cancel each subscription separately. Check all devices and billing methods to ensure you've caught every active subscription.
Checklist before and after cancelling yippee
Use this checklist to ensure you cancel correctly and avoid unexpected charges or complications.
| Task | Timing | Status |
|---|---|---|
| Confirm your subscription method (App Store, Google Play, or web) | Before cancelling | ☐ |
| Download or save any offline content you want to keep | Before cancelling | ☐ |
| Note your billing cycle end date | Before cancelling | ☐ |
| Take a screenshot of your account settings showing active subscription | Before cancelling | ☐ |
| Complete cancellation on correct platform | During cancellation | ☐ |
| Save cancellation confirmation email or screenshot | Immediately after | ☐ |
| Check that Yippee no longer shows as active subscription (wait 24 hours) | After cancellation | ☐ |
| Set a calendar reminder for your access end date | After cancellation | ☐ |
| Verify no unexpected charges appear after the access period ends | Post-access period | ☐ |
Comparing alternatives to yippee for family streaming
If you're cancelling because Yippee no longer fits your family's needs, here's how it compares to similar services in New Zealand.
| Service | Monthly cost (NZD) | Content focus | Best for |
|---|---|---|---|
| Yippee | $9.99 | Faith-based, educational children's shows | Families seeking values-driven content |
| Netflix Kids | Included with Netflix | Broad children's content (animated, live-action, educational) | Families wanting variety and broader appeal |
| Disney+ | $11.99 | Disney, Pixar, Marvel, Star Wars franchises | Families who want major franchise content |
| TVNZ+ | Free with ads / $20/month ad-free | NZ local content, children's shows, entertainment | Families wanting New Zealand-based programming |
| Neon | $14.99 | Broad entertainment (movies, TV, documentaries, children's content) | Families wanting a comprehensive streaming library |
How stopee helps you take control of your subscriptions
Cancelling Yippee is the start of taking control of your household's digital spending. Stopee is a consumer advocacy platform designed to help New Zealand families manage, pause, and cancel subscriptions with confidence.
At Stopee, we understand that subscription creep-where small monthly charges add up silently-is one of the biggest consumer frustrations. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover unexpected charges, and understand their rights under New Zealand consumer law.
Whether you're dealing with Yippee, streaming services, gym memberships, or software subscriptions, Stopee provides step-by-step guidance, templates for dispute letters, and clear information about your legal protections. Stopee also tracks your cancellation requests so you have a record if a company disputes your claim.
If Yippee charges you after cancellation, Stopee can help you dispute the charge and escalate to the Commerce Commission if needed. Consumer advocates at Stopee are trained in New Zealand consumer law and genuinely invested in helping you win.
Cancellation contact details and escalation
If you need to contact Yippee directly or escalate a complaint, use these contact methods.
Yippee support channels
For cancellation questions or account support, contact Yippee through their help centre at help.yippee.tv or use the contact form on yippee.tv. Response times vary, but most issues are resolved within 5 to 10 business days.
Yippee's corporate address (per their privacy policy) is based in the United States. For complaints under New Zealand law, document everything and escalate through New Zealand authorities rather than relying solely on US-based customer service.
New zealand consumer authorities
If Yippee refuses to help or you believe you've been treated unfairly, contact:
- Commerce Commission: comcom.govt.nz or 0800 943 600. File a complaint about misleading practices or breaches of the Consumer Guarantees Act.
- Consumer NZ: consumernz.org.nz. Free advice and support for consumer disputes. Consumer NZ can also help with formal complaints.
- Financial Dispute Resolution Scheme (DRS): If Yippee's parent company is a financial services provider, the DRS may handle your complaint (fdr.org.nz).
Stopee recommends keeping all emails, screenshots, and cancellation confirmations before escalating to authorities. These form the foundation of your complaint and significantly improve your chances of a favourable outcome.
Summary: taking the next step
Cancelling Yippee takes minutes if you follow the platform-specific steps above. You'll keep full access until your billing cycle ends, and no refund is automatic-but you do have legal protections under New Zealand consumer law if the service is faulty or misleading.
Whether you're leaving because your children have outgrown the content, switched to another platform, or experienced technical issues, know that your consumer rights don't disappear when you cancel. If Yippee charges you after cancellation or refuses to help resolve a service fault, escalate confidently to the Commerce Commission or Consumer NZ.
Stopee is here to support you throughout the process. Stopee has helped thousands of New Zealand consumers navigate cancellations, recover unwarranted charges, and understand their rights. Your household's subscription spending is your choice, not the service's choice. Take control today.