Manage Luvly Face Yoga

How to cancel luvly face yoga in the philippines and stop recurring charges

Understanding luvly face yoga and why people cancel

Luvly Face Yoga is a mobile app that teaches facial exercises, massage routines, and skin care techniques through guided video sessions. If you downloaded it from the Apple App Store or Google Play Store in the Philippines, you likely see pricing in Philippine peso (PHP), and you may have a recurring subscription active right now.

The reality is straightforward: many users in the Philippines sign up for Premium access to unlock guided programs, then forget they enrolled in an auto-renewing subscription. When the charge hits their GCash, Maya, or credit card a month or three months later, they want to cancel immediately. That urgency is valid, and Stopee exists to walk you through the exact steps so you stop the charges before the next billing cycle.

Common reasons filipinos cancel luvly face yoga

You might cancel because you finished the program, discovered you prefer free alternatives, noticed the app didn't deliver the results you expected, or simply forgot the subscription was active. Whatever your reason, canceling early is your right, and you should not feel pressured to complete a billing cycle you no longer want.

The app itself does not clearly state cancellation steps in its published terms, which is why so many users struggle. Stopee has researched the most reliable cancellation routes so you do not waste time searching through app menus or waiting for delayed support responses.

What makes luvly face yoga cancellations tricky in the philippines

The main confusion arises because billing can happen through three different channels: the Apple App Store, Google Play Store, or the web. If you subscribed through Apple or Google, you must cancel through that store account, not inside the app. Canceling in the wrong place is the #1 reason users still get charged after they think they have canceled.

Additionally, the app publishes no clear written cancellation policy, no live chat support, and no phone line. You have only email support at support@luvly.care, which sometimes takes days to respond. This guide replaces that gap by giving you the exact steps to cancel today, without waiting for customer service.

Your rights as a consumer under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you subscribe to any service, including mobile apps.

What the law guarantees you

Under Philippine consumer protection law, you have the right to cancel any subscription or recurring billing arrangement. The service provider must allow you to cancel without unreasonable barriers, without penalty, and with proof of cancellation. If they charge you after you cancel, you can demand a refund.

The law also requires the service to disclose auto-renewal terms clearly before you pay. If Luvly Face Yoga failed to show you plain-language cancellation instructions or auto-renewal wording, that is a breach of consumer rights. Stopee recommends documenting this if you encounter it.

What to do if luvly face yoga refuses to refund you

If you cancel successfully but Luvly Face Yoga charges you again, or if you cancel and they deny a refund you are legally owed, escalate to the Department of Trade and Industry (DTI) National Complaints Center. You can file a complaint online at www.dti.gov.ph or visit a DTI field office in your city. The DTI handles subscription disputes and can order refunds on your behalf.

Pro tip: Save screenshots of your cancellation confirmation, your bank statement showing the unwanted charge, and your email to support@luvly.care. These become your evidence if the DTI needs to investigate.

Pricing and billing options for luvly face yoga

Luvly Face Yoga offers multiple subscription tiers and one-time purchases, all priced in PHP on the Philippine App Store.

Important: If you bought a one-time program (not a subscription), you do not need to cancel anything. You have permanent access. Only subscriptions (Monthly, Quarterly, Half-year, or Yearly) auto-renew and require cancellation.

How to cancel luvly face yoga on iPhone or iPad (Apple app store)

If you subscribed through the Apple App Store in the Philippines, you cancel through your Apple ID settings, not inside the app.

Step-by-step cancellation on iPhone or iPad

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the very top of Settings.
   • If you do not see your name, you are not signed into an Apple ID. Scroll back and check you are in the correct account.
3. Tap Subscriptions.
   • On older iOS versions, this may appear under iTunes & App Store, then Apple ID, then View Apple ID. If you cannot find it, use the search function to type "Subscriptions".
4. Look for Luvly Face Yoga Exercises in the list and tap it.
   • If you do not see it, you either subscribed through Google Play (Android) or directly on the web. Skip to the next section.
5. Tap Cancel Subscription at the bottom of the screen.
   • Read the pop-up carefully. It will tell you when your current billing cycle ends. After you cancel, you retain access until that date, then the subscription stops.
6. When prompted, confirm the cancellation by tapping Confirm.
   • The system may ask why you are canceling. You can skip this or choose a reason. Your response does not affect the cancellation.
7. Wait for the on-screen message: Subscription cancelled or similar confirmation.
   • Screenshot this confirmation immediately. This is your proof of cancellation.
8. Check your email within 5 minutes. Apple sends a confirmation email to your Apple ID email address.
   • If you do not receive an email within 10 minutes, repeat steps 1-7 to confirm the cancellation went through.

Warning: Do not delete the Luvly Face Yoga app from your phone. Deleting the app does NOT cancel the subscription. You must follow the steps above to stop the recurring charge.

Pro tip: If the subscription option does not appear under Subscriptions, you may have paid for a one-time purchase instead of a recurring plan. In that case, no cancellation is needed.

How to cancel luvly face yoga on android (Google play store)

If you subscribed through Google Play Store in the Philippines, you cancel through your Google Play account settings.

Step-by-step cancellation on android

1. Open the Google Play Store app on your Android phone or tablet.
   • If you do not have the app, download it from the Google Play Store website on a computer.
2. Tap your profile icon in the top right corner (usually a circle with a letter or photo).
   • If the icon is not visible, tap the menu icon (three horizontal lines) and look for Account.
3. Tap Manage your Google Play account.
   • This opens your Google Play account page.
4. Tap the Subscriptions tab at the top.
   • If you do not see it, scroll left and right to find it. It may also be labeled Payments or Billing.
5. Find Luvly Face Yoga Exercises in your active subscriptions list and tap it.
   • If it does not appear, either you subscribed through Apple (not Google), or the subscription already expired.
6. Tap Cancel subscription.
   • Google will show you the next billing date and ask you to confirm.
7. Follow the on-screen prompts to complete cancellation.
   • Google may ask why you are canceling. You can answer or skip. This does not delay cancellation.
8. Look for the message: You've cancelled your subscription to Luvly Face Yoga Exercises.
   • Screenshot this page as proof.
9. Check your Gmail inbox (the email linked to your Google account) for a cancellation confirmation email.
   • This email usually arrives within 5-10 minutes. If it does not arrive within 15 minutes, repeat steps 1-8.

Warning: If you cancel on Google Play but the app still sends you notifications or you still see paid features, the cancellation succeeded; the app has not yet updated. Uninstall and reinstall the app, and you will see free-only content.

Pro tip: If the subscription does not appear under Subscriptions, check your Google Play purchase history. Tap Account > Manage purchases and look for Luvly Face Yoga there. If it says "Not a subscription," you bought a one-time program and do not need to cancel.

How to cancel luvly face yoga if you subscribed on the web

If you signed up directly on the Luvly Face Yoga website (not through an app store), you cancel through your account on their website.

Web-based cancellation process

1. Go to the official Luvly Face Yoga website or open the app and log in with your username and password.
   • If you cannot remember your login, tap Forgot password and follow the email reset link.
2. Look for a menu option labeled Account, Profile, Settings, or Billing.
   • This is usually in the top right corner or in a hamburger menu (three lines).
3. Find the section that says Subscriptions, Billing, or My Plans.
   • This section lists your active recurring payments.
4. Locate your active Luvly Face Yoga subscription and tap or click Manage or Cancel.
   • If you do not see a cancellation option here, email support@luvly.care with your account email and request subscription cancellation. Keep a copy of this email.
5. Confirm the cancellation when prompted.
   • The website or app will display your final date of access.
6. Screenshot the confirmation page immediately.
   • This is your proof of cancellation.
7. Check your email (the one linked to your Luvly account) for a cancellation confirmation within 10 minutes.
   • If you do not receive one within 15 minutes, log back in and repeat steps 1-6 to ensure it went through.

Warning: If the website does not allow you to cancel through your account, the app may route all billing through Apple or Google instead. In that case, follow the iPhone or Android steps above, not the web steps.

What happens after you cancel luvly face yoga

Canceling feels uncertain because the consequences are not always instant or obvious. Here is exactly what to expect in the days and weeks after you press cancel.

Immediate effects of cancellation

The moment you successfully cancel, your subscription enters a grace period. You retain full access to Premium features until the end of your current billing cycle. For example, if you subscribed to Monthly Premium on the 15th, and you cancel on the 20th, you keep Premium access until the 15th of next month, then it reverts to free-only access.

After that final access date, Luvly Face Yoga will not charge you again. No further payments will appear on your GCash, Maya card, or credit card. This is when you can confidently uninstall the app (optional) and move on.

How to verify cancellation worked

Do not assume the cancellation succeeded just because you saw a confirmation screen. Verify it by checking your subscription status again after 3-5 days:

• On iPhone: Settings > (Your name) > Subscriptions. Luvly Face Yoga should no longer appear here, or it should show "Expires [date]".
• On Android: Google Play Store > Profile icon > Subscriptions. Luvly Face Yoga should not appear, or it should show "Cancelled".
• On the web: Log into your Luvly account, navigate to Subscriptions or Billing, and confirm it says "No active subscriptions" or shows the cancellation date.

If the subscription still shows as active after 5 days, repeat the cancellation steps or email support@luvly.care with a screenshot of your cancellation attempt and the current subscription status.

Your data and content access after cancellation

Luvly Face Yoga does not clearly state what happens to your saved progress, bookmarks, or downloaded content after you cancel. As a precaution, take screenshots of any programs you want to remember or any notes you created inside the app before the cancellation date arrives. This ensures you do not lose information if the app removes your data upon cancellation.

How to request a refund if you were wrongly charged

If you canceled Luvly Face Yoga but still received a charge after the cancellation date, you are entitled to a refund under Philippine consumer law.

Refund request process

1. Email support@luvly.care immediately with the subject line: Refund request: unauthorized charge after cancellation.
   • Include your account email, the date you canceled, a screenshot of your cancellation confirmation, and the date of the unwanted charge.
2. Wait up to 7 business days for a response.
   • Luvly support can be slow. If no response arrives within a week, proceed to step 3.
3. If Luvly refuses to refund you, contact your payment provider (Apple, Google, GCash, Maya, or your credit card bank) and file a dispute.
   • Explain that you canceled the subscription and were charged anyway. Provide your cancellation screenshot as evidence.
4. If the payment provider does not resolve it within 14 days, file a complaint with the Department of Trade and Industry (DTI) National Complaints Center at www.dti.gov.ph or at your local DTI office.
   • Attach all evidence: cancellation confirmation, bank statement, support emails, and DTI complaint reference numbers.

Pro tip: Most credit card companies and digital payment systems (GCash, Maya) reverse unauthorized charges within 5-10 business days if you provide clear evidence. This is often faster than waiting for Luvly to respond to a refund request.

Common mistakes when canceling luvly face yoga

Cancellation sounds simple until you make a small mistake and realize too late that the charge went through again. Here are the errors that catch most people.

Mistake 1: deleting the app instead of canceling the subscription

This is the most common mistake Filipinos make. You uninstall the Luvly Face Yoga app from your phone and assume the subscription is gone. It is not. The subscription lives in your Apple ID, Google Play account, or Luvly account, not in the app itself. Deleting the app is like throwing away a letter; the bill still arrives. Always cancel inside Settings (Apple) or the Play Store (Google) before uninstalling.

Mistake 2: canceling in the wrong place

If you subscribed through Apple but try to cancel through your Luvly account (or vice versa), the cancellation fails silently. You see no error message. The next month, you get charged because the subscription is still active in the store you did not check. The solution: identify which store you subscribed through (check your receipt or bank statement), then cancel in that exact location.

Mistake 3: not taking a screenshot of the cancellation confirmation

You tap cancel, see a message, and move on. Three weeks later, you get charged and have no proof you canceled. Without a screenshot or email confirmation, support will deny your refund request. Always screenshot the on-screen confirmation message and save the email confirmation. These become your legal evidence if needed.

Mistake 4: canceling close to the billing date

If your next billing date is September 15th and you cancel on September 14th, the charge may have already processed. Billing sometimes happens the night before or in the early hours of the day. To be safe, cancel at least 3-5 days before your billing date. If the charge already went through before you canceled, you can request a refund for that final month.

Mistake 5: not verifying the cancellation after a few days

You cancel and assume it worked. A month later, you notice another charge. By then, the refund window may have closed depending on your payment method. Log back into your subscription settings 3-5 days after canceling to confirm the subscription is gone or marked as expired. This takes 30 seconds and prevents a surprise charge.

Before you cancel: should you really cancel?

Sometimes cancellation is right; sometimes it is a pause in habit. Take a moment to answer these questions honestly.

Reasons to cancel luvly face yoga

• You completed the program and do not plan to use it again.
• You are not seeing results after a fair trial (usually 4-8 weeks).
• You prefer free alternatives or prefer in-person classes.
• You cannot afford the monthly or quarterly charge right now.
• The app has too many technical glitches or does not work on your phone.
• You subscribed by accident or someone else subscribed without permission.

Reasons to keep luvly face yoga

• You are in your first month and still learning the routines.
• You started seeing results but need more time (face yoga often takes 6-12 weeks).
• You use it regularly (3+ times per week) and enjoy it.
• The cost fits your budget and you see value in the guided content.
• No free alternative offers the same routine style or instruction quality.

If you fit the "cancel" list, proceed with confidence. If you fit the "keep" list but want to downsize spending, consider switching to the annual plan (cheaper per month) instead of monthly, or check if Luvly offers a free trial period for new sign-ups.

Alternatives to luvly face yoga you can try

After you cancel Luvly Face Yoga, you may want a different approach to facial fitness or skin care routines.

Most alternatives offer lower entry barriers (free trials or free versions) and no auto-renewal, so you can test them without committing to a subscription. Stopee recommends trying free options first before signing up for paid services.

Checklist: before and after your cancellation

Use this checklist to stay organized and avoid common cancellation pitfalls.

Before you cancel

• Note your next billing date (check your Apple ID, Google Play, or Luvly account).
• Screenshot your current active subscription and plan price.
• Save your latest receipt email from Apple, Google, or Luvly.
• Download or screenshot any program content you want to keep.
• Identify which store you subscribed through (Apple, Google, or web).
• Check your bank account or e-wallet to confirm the last charge amount.

During cancellation

• Open the correct cancellation location (not the app).
• Screenshot the confirmation message on your screen.
• Note the exact time and date you canceled.
• Check for a confirmation email within 10 minutes.
• Do not delete the app yet.

After cancellation

• Wait 3-5 days, then log back in to verify the subscription is marked as canceled or expired.
• Monitor your GCash, Maya, or credit card for 60 days (watch for any new charges).
• If a charge appears after cancellation, take a screenshot and email support@luvly.care immediately.
• If support does not refund within 7 days, file a dispute with your payment provider.
• If your payment provider does not resolve it within 14 days, contact the DTI.
• Keep all screenshots, emails, and receipts for at least 6 months.

Contact information and business address

If you need to escalate a cancellation dispute or file a formal complaint, here is where to reach Luvly Face Yoga and the relevant consumer authorities in the Philippines.

Luvly face yoga support

Email: support@luvly.care

Registered address: Huckletree Soho, Ingestre Place, London, W1F 0JL, United Kingdom

Phone: No phone support available (email only)

Live chat: No live chat available

Note: Luvly is registered in the United Kingdom, but they serve Philippine customers through the App Store and Google Play. Your consumer rights under Philippine law (Republic Act No. 7394) still apply.

Consumer protection authorities in the philippines

Department of Trade and Industry (DTI) National Complaints Center:

• Website: www.dti.gov.ph
• Online complaint form: available on DTI website
• Address: DTI Building, 385 Sen. Gil J. Puyat Ave., Makati City, 1200
• Email: nccc@dti.gov.ph
• Hotline: 1-555-8888 (TRADE) or 02-8311-4226 (local)

How to file a DTI complaint: Go to www.dti.gov.ph, fill out the online complaint form with your case details, attach your evidence (cancellation screenshots, bank statements, support emails), and submit. The DTI will investigate and attempt to mediate within 30 days. If mediation fails, they can order Luvly to refund you.

Your credit card or digital wallet issuer

If Luvly charges you after cancellation, you can also dispute the charge directly with your payment provider:

• GCash: Call 1-999-888-8880 or use the GCash app's help section
• Maya (formerly PayMaya): Call 1-800-1-MAYA (6292) or email support.ph@maya.ph
• Credit card: Contact your card issuer's customer service and request a chargeback for "unauthorized recurring billing"
• Apple: Visit support.apple.com and submit a billing dispute
• Google Play: Use the "Report a problem" option in the Play Store app

Why stopee helps you cancel with confidence

Canceling a subscription should not require a lawyer, a tech degree, or an hour of frustration. Stopee specializes in guiding Philippine consumers through subscription cancellations with clear, step-by-step instructions that avoid the pitfalls companies design to keep you subscribed.

This guide covered everything: how Luvly Face Yoga bills, where cancellation actually happens, what to expect after you cancel, your rights under Philippine law, and exactly how to escalate if the company ignores you. Stopee has helped thousands of consumers cancel subscriptions like Luvly Face Yoga without getting charged again, and we built this resource so you do not have to guess or wait for slow support emails.

If you found this guide helpful, share it with friends who are stuck with unwanted subscriptions. And if you encounter a barrier while canceling Luvly Face Yoga, Stopee (at stopee.com) continues to advocate for transparency and consumer control over recurring billing. Your right to cancel is non-negotiable-exercise it today.