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Cancel Dialpad: The Right Way
How to cancel dialpad in singapore and claim your refund
What is dialpad and why businesses use it
Dialpad is a cloud-based communications platform that delivers voice calls, video conferencing, team messaging, and AI-powered analytics without requiring expensive on-premises equipment. Businesses across Singapore use it for unified communications, making it easy for remote and hybrid teams to stay connected across any device.
Key features dialpad offers
The platform combines calling, video, messaging, and intelligent call routing in one interface. You get detailed call analytics, automatic call recording, and AI transcription to help your team work smarter. No hardware installation means you can scale up or down without infrastructure headaches.
Common reasons businesses cancel
Teams cancel Dialpad when they switch to competing platforms, consolidate communication tools, or discover the pricing no longer fits their budget. Others outgrow the feature set or find they are paying for functionality they do not use. If you are considering cancellation, Stopee is here to guide you through the process step by step.
Your consumer rights under singapore law
Before you cancel, understand the legal protections available to you. Singapore's Consumer Protection (Fair Trading) Act provides safeguards, though they apply differently to business versus personal purchases.
What the consumer protection (Fair trading) act says
The Act protects consumers against unfair contract terms, misleading representations, and unsupported claims. For digital services like Dialpad, the law requires companies to act transparently about cancellation terms, refund eligibility, and billing cycles. If Dialpad's terms are unclear or contradictory, you have grounds to dispute them.
How this affects your cancellation
While Dialpad may have a stated three-day refund window, the Consumer Protection (Fair Trading) Act means you can challenge unreasonable terms if you can show they were not clearly disclosed. If you purchased as a business user (B2B), fewer protections apply. If you purchased as an individual for personal or small business use (B2C), stronger protections may be available. Document everything: your purchase receipt, the terms you accepted, and any communication with Dialpad support.
Dialpad pricing and plan types in SGD
Pricing varies by subscription tier and billing cycle. Understanding your plan type helps you calculate what you might recover on cancellation.
Current dialpad pricing structure
| Plan type | Approximate monthly cost (SGD) | Features | Refund status on cancellation |
|---|---|---|---|
| Standard | $15-25 per user | Basic calls, messaging, mobile app | No refund unless within 3 days |
| Professional | $25-35 per user | Call recording, team analytics, voicemail transcription | No refund unless within 3 days |
| Business | $35-50 per user | Advanced reporting, admin controls, priority support | No refund unless within 3 days |
| Annual (all tiers) | Up to 20% discount on monthly rates | Same as monthly tier, billed once per year | 3-day refund window only; no mid-term refunds |
| Add-ons (calling credits, etc.) | Variable | International calling, extra licenses | Unused credits expire on cancellation |
Pro tip: Check your Billing Summary in the Dialpad admin portal to confirm your exact plan type and renewal date. Prices fluctuate, and knowing your renewal date helps you time your cancellation to avoid unwanted charges.
Methods to cancel dialpad in singapore
You have two main paths: admin portal cancellation for small accounts, or app store cancellation if you purchased through Apple App Store or Google Play. Larger accounts go through a dedicated account manager.
Cancellation method one: admin portal (web)
This is the fastest route for accounts with five or fewer licenses. You control the entire process from your browser without waiting for support.
- Log in to your Dialpad account at www.dialpad.com using your administrator credentials.
- Navigate to the Admin Settings panel (usually found in the top-right menu or sidebar).
- Select Billing and locate Billing Summary.
- Look for a "Cancel subscription" or "Downgrade" button on the Billing Summary page.
- Click the cancellation option and follow the on-screen prompts to confirm.
- Record your cancellation confirmation number and the effective end date.
- Confirm via email that Dialpad has received your cancellation request.
Warning: Self-service cancellation is only available for accounts with five or fewer licenses. If your account exceeds that threshold, you must contact Dialpad's Customer Success team or your account manager directly.
Cancellation method two: app store subscription management
If you signed up through Apple App Store or Google Play, you must cancel through the device store itself. Dialpad cannot process these cancellations from its admin portal.
- For Apple subscriptions: Open Settings on your iPhone or iPad, tap your Apple ID at the top, select Subscriptions, find Dialpad, and tap Cancel subscription.
- For Google Play subscriptions: Open Google Play Store on your Android device, tap your profile icon, select Manage subscriptions, find Dialpad, and tap Cancel.
- Confirm the cancellation and note the end date shown in the store.
- Email Dialpad support at support@dialpad.com with your cancellation confirmation from the app store for their records.
Pro tip: App store cancellations often take 24-48 hours to sync with Dialpad's backend. If your account still shows active after cancellation, wait a business day and check again before contacting support.
Cancellation method three: large accounts and account manager assistance
Enterprise customers or accounts with more than five licenses should contact their account manager or Dialpad's Customer Success team directly. You can reach them via support@dialpad.com or the contact details on your most recent invoice.
- Send a cancellation email to your account manager or support@dialpad.com with your account name and account ID.
- Clearly state your intended cancellation date (end of current billing period or immediate).
- Request a written cancellation confirmation and your final billing date.
- Ask whether any proration or unused credit recovery applies to your plan.
- Save all correspondence for your records.
Understanding dialpad's refund policy and the three-day window
Dialpad operates a strict no-refund policy with one narrow exception. Knowing the exact terms helps you determine whether you qualify for a refund.
The three-day cooling-off period
Dialpad offers a three-day refund window from the date of your initial transaction. This applies to both monthly and annual subscriptions. If you cancel within three days of purchase, Dialpad will process a full refund. After the three-day window closes, no refund is available, even for annual plans paid at a discount.
This three-day window aligns loosely with Singapore's broader consumer protections but is narrower than the 14-day cooling-off period you might expect for some goods. Dialpad classifies itself as a service provider, so it applies this shorter window.
What is NOT refunded after the three-day window
Unused calling credits expire on cancellation and are not refunded or transferred. Unused licenses purchased as add-ons are also forfeited. If you prepaid for a full year and cancel after day three, you lose the remaining months. International calling credits, voicemail transcription credits, and any promotional add-ons are treated the same way: use them before you cancel or lose them entirely.
Warning: Dialpad does not prorate refunds for mid-term cancellations outside the three-day window. Cancelling on day 31 of a 12-month contract means you forfeit 11 months of fees.
How to request a refund within the three-day window
Act immediately if you qualify. Contact Dialpad support at support@dialpad.com or use the Admin Settings cancellation flow and explicitly request a refund within your email. Include your account ID, transaction date, and order number. State clearly that you are cancelling within three days and expect a full refund. Expect a response within 2-3 business days.
What happens to your account and data when you cancel
Cancellation does not happen instantly. Understanding the timeline and data implications helps you plan your transition smoothly.
Access timelines after cancellation
Once you cancel, your access to paid features ends at the end of your current billing period unless Dialpad agrees to immediate termination. If you cancel mid-month, you retain access until the next billing date. Your account does not delete automatically; you can request account deletion separately from Dialpad support, though this is permanent.
Your data and call records
Export all essential data before your cancellation takes effect. This includes call logs, recordings, voicemail transcriptions, contact lists, and message histories. Dialpad allows bulk export through Admin Settings or via your support team. After cancellation, you lose access to all recordings and transcripts stored on Dialpad's servers unless you have downloaded them.
Contact Dialpad support at support@dialpad.com if you need assistance exporting large volumes of call history or recordings. Some exports may take 24-48 hours to prepare.
Pro tip: Schedule your data export at least three days before your planned cancellation date. If the export fails, you have time to troubleshoot.
Common cancellation mistakes to avoid
We understand that cancelling a service feels stressful, especially when money is at stake. Here are the traps Stopee has seen countless businesses fall into-and how to sidestep them.
Mistake one: assuming you have a longer refund window
Many users expect a 14-day cooling-off period because they have heard of it elsewhere. Dialpad's window is three days. If you wait a week, you lose your refund eligibility entirely. Mark your calendar the moment you subscribe.
Mistake two: cancelling through the wrong channel
Cancelling via email alone without using the admin portal or app store can cause delays or non-processing. Always use the official cancellation method for your account type. App store subscribers who cancel only in the admin portal may find their subscription still active. Verify cancellation through the original purchase channel.
Mistake three: not exporting data before cancellation
Once your subscription ends, Dialpad eventually deletes your call recordings and data. You cannot recover them after cancellation. Download everything you need before your billing period ends.
Mistake four: forgetting about unused calling credits
If you have prepaid international calling credits or purchased add-on licenses, use them before cancellation. They do not carry over and are not refunded. Burn through credits on a final round of calls if needed.
Mistake five: cancelling without confirming the effective date
Always request written confirmation of your cancellation and the exact date when access ends. This prevents surprise charges if Dialpad's system does not process your request correctly. Screenshot or save the confirmation message.
Checklist before you cancel
Use this checklist to ensure you cancel safely and recover any refund you are entitled to.
- Check whether you are within three days of purchase. If yes, proceed to request a refund immediately.
- Log in to Dialpad and verify your current plan type, renewal date, and any active add-ons.
- Export all call logs, recordings, voicemail transcriptions, and contacts to your local device.
- Download any contracts, invoices, or billing statements from your Billing Summary for your records.
- Use any remaining calling credits or prepaid licenses before cancellation.
- Identify the correct cancellation method: admin portal (if under five licenses), app store (if purchased via store), or account manager contact (if enterprise).
- Initiate cancellation and record your confirmation number and effective end date.
- Save all cancellation emails, confirmations, and correspondence.
- Verify cancellation processed by checking your account one week later.
- Monitor your bank or payment method for unwanted charges after the effective date.
If dialpad refuses to cancel or denies your refund
Stopee recommends escalation if Dialpad does not cooperate. You have recourse under Singapore law.
Step one: escalate within dialpad
Email support@dialpad.com and copy the subject line with "Escalation Request: Cancellation/Refund." Be factual, attach your confirmation screenshots, and state your request clearly. Request a response within five business days. If no response arrives, proceed to step two.
Step two: file a complaint with the consumers association of singapore (CASE)
CASE handles consumer disputes under the Consumer Protection (Fair Trading) Act. File a complaint online at www.case.org.sg or call 1800-6-CASE (2273). Provide your account details, all correspondence, and evidence that Dialpad breached its stated terms or acted unfairly. CASE will investigate and mediate on your behalf at no cost.
Step three: engage the info-communications media development authority (IMDA)
If your dispute involves digital service terms or unfair contract practices, IMDA (now part of the Media Development Authority) can review the complaint. Contact the Singapore Standards and Consumer Rights office at www.imda.gov.sg for guidance.
Why stopee helps you cancel with confidence
Cancelling a business service involves more than clicking a button. You need to understand your rights, protect your data, and ensure you do not lose money to avoidable mistakes. Stopee has helped thousands of consumers navigate cancellation processes exactly like Dialpad's, and our step-by-step guides and escalation support are designed to empower you to cancel safely and fairly.
Whether you are cancelling because you found a better platform, your budget changed, or you simply no longer need the service, Stopee stands with you. We know how frustrating it is when a company makes cancellation deliberately hard or tries to trap you in unused credits. That is why Stopee exists: to give you the knowledge and confidence to take control of your subscriptions.
Contacting dialpad
Dialpad's APAC office is located at 36 Robinson Road, #20-01, City House, Singapore 068894. Use this address for formal correspondence or escalation letters if needed. For immediate support, email support@dialpad.com or access the Help Centre at help.dialpad.com.
Stopee is here whenever you need guidance. Visit stopee.com for cancellation templates, escalation letters, and consumer rights information tailored to Singapore. Stopee gives you the tools to cancel on your terms, not on the company's.