Manage Liveplan

How to cancel liveplan and reclaim your money in singapore

What liveplan is and why you might want to cancel

Liveplan is a cloud-based business planning tool that helps entrepreneurs draft professional business plans, forecast cash flow, and monitor financial performance against targets. If you've signed up and realised it doesn't fit your workflow, or you've found a better alternative, cancelling is straightforward once you know the process.

Main features of liveplan

Liveplan offers business plan templates, guided planning prompts, automated financial projections, and performance dashboards. Premium users gain access to scenario planning, integration with accounting software like QuickBooks and Xero, and industry benchmarks to compare your business against competitors.

Common reasons to cancel

You might cancel if the tool feels too complex for your needs, if you prefer a simpler spreadsheet-based approach, or if you've discovered a competitor with better features for your budget. Some users cancel because they signed up during a free trial and don't want to be charged. Whatever your reason, Stopee is here to guide you through every step and help you understand your rights.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act gives you important protections, even when a service claims terms are non-refundable.

What singapore law protects you against

Liveplan's Terms of Service state that fees are generally non-refundable for partial months or unused services. However, the Consumer Protection (Fair Trading) Act can override these contractual limitations. If Liveplan misrepresented features, or if the service fails to perform as promised, you have grounds to request a refund regardless of their stated policy.

Liveplan itself acknowledges that some contractual limitations may not apply where prohibited by Singapore law. This is your safety net. Keep this in mind if the company resists your refund request after cancellation.

Your escalation path

If Liveplan refuses a legitimate refund claim, you can escalate to the Consumers Association of Singapore (CASE) or the Infocomm Media Development Authority (IMDA). Stopee recommends documenting all communication with Liveplan before you escalate, so authorities have a clear record of your attempt to resolve the issue directly.

Cancellation methods for different subscribers

Your cancellation process depends on how you signed up: directly through Liveplan's website, through Apple's App Store, or through Google Play.

If you subscribed directly through liveplan's website

Direct web subscribers have the simplest cancellation route and the fastest access to customer support.

1. Log in to your Liveplan account at the website using your email and password.
2. Navigate to your Account settings, then select Manage Account.
   • This section appears in your user menu or profile dropdown.
3. Click Cancel Account and review any prompts that appear.
4. Confirm the cancellation when the system asks you to verify your choice.
5. You will receive a confirmation email. Save this email as proof of cancellation.
   • If no confirmation arrives within 2 hours, contact Liveplan's support team immediately.

Pro tip: Before cancelling, export all your business plans, financial forecasts, and reports. Liveplan may not retain your data indefinitely after cancellation, and you will lose access once your current paid period ends.

If you subscribed through apple's app store (iOS)

Liveplan cannot process cancellations for App Store subscriptions directly. Apple manages all billing and refunds for in-app purchases.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen, then select Subscriptions.
3. Find Liveplan in your active subscriptions list.
4. Tap Liveplan and select Cancel Subscription.
5. Apple will confirm the cancellation and send you a receipt via your Apple ID email.
   • Your access continues until the end of your current billing cycle.
   • No charges will occur after the cancellation is processed.

Warning: Liveplan cannot refund or override Apple's billing system. If you believe you are owed a refund, contact Apple directly through their App Store support, or request a refund through your iTunes account. Stopee advises keeping your cancellation date and Apple's confirmation email so you can reference them if you later request a refund from Apple.

If you subscribed through google play (Android)

Google Play handles all billing and cancellation for Android users. Liveplan has no control over your subscription or refunds on this platform.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner, then select Manage Your Google Account.
3. Go to the Payments & Subscriptions tab, then select Subscriptions.
4. Find Liveplan in your list of active subscriptions.
5. Tap Liveplan and select Cancel Subscription.
6. Google will ask you to confirm and may offer a short survey about why you're cancelling.
   • Your access continues until the current billing period ends.
   • Future charges will stop immediately.

Warning: Liveplan cannot refund Google Play subscriptions. If you want a refund, you must request it directly from Google Play within their refund window, typically up to 48 hours after purchase for new subscriptions.

Liveplan pricing in singapore

Understanding what you are paying helps you assess whether cancellation is the right move or whether a downgrade might suit you better.

Current plans and estimated costs

Prices below are estimated in Singapore Dollars (SGD) and converted from USD. Your actual charged amount may vary slightly depending on currency exchange rates and GST applied at checkout. Exact prices appear in your account or billing section.

If you are on an annual plan and have only used the service for a few weeks, cancelling and requesting a refund (within 35 days of sign-up) is often worth exploring.

What happens immediately after cancellation

Cancelling Liveplan does not instantly end your access or trigger an automatic refund. Here is what you can expect.

Your access and data

For direct web subscriptions, you retain full access to your account until the end of your current paid billing period. If you cancel on day 10 of a monthly subscription, you keep access until day 30 (or the date your next charge was scheduled). No access is removed early, and no prorated refund is issued simply because you cancelled mid-month.

Export your business plans, financial forecasts, cash flow reports, and any other data you created before the cancellation period ends. Liveplan may not retain account data indefinitely after your subscription expires. Once you lose access, recovery becomes difficult or impossible.

Billing after cancellation

After cancellation is processed, no future charges will occur. If you are a monthly subscriber and cancel on the 10th, your next billing date would have been the 30th-but now it will not charge. If you are an annual subscriber and cancel in month 3, your account will not renew when the annual period ends.

Refund eligibility and the 35-day guarantee

Liveplan offers a 35-day money-back guarantee, but you must actively request the refund. Cancelling alone does not trigger a refund automatically.

Direct web purchases and the 35-day window

If you signed up directly through Liveplan's website, you have 35 calendar days from your initial purchase date to request a full refund. This applies regardless of your plan (Standard or Premium, monthly or annual). You do not need to wait for your free trial to end or for a billing cycle to complete.

To claim your refund, contact Liveplan's Customer Advocacy team before day 35:

• Email: help@liveplan.com
• Live chat: Monday to Friday, 8:00 am to 5:00 pm Pacific Time
• Phone support is also available during these hours

Pro tip: Email support creates a documented trail. Use email and state clearly: "I signed up on [date], and I would like to request a refund under the 35-day money-back guarantee." Include your account email and subscription details.

After 35 days and third-party purchases

If you are beyond the 35-day window, Liveplan's standard policy is that the current term is non-refundable, and no partial-month refunds are issued. However, this does not mean you have no recourse. If Liveplan failed to deliver the service as promised, misrepresented features, or the service suffered significant downtime, you may still have a case under Singapore's Consumer Protection (Fair Trading) Act.

If you purchased through Apple App Store or Google Play, Liveplan cannot issue refunds. You must request a refund directly from Apple or Google according to their respective policies. Both platforms typically allow refunds within 48 hours of purchase for new subscriptions, though they may grant exceptions in cases of malfunction or misrepresentation.

Common mistakes to avoid when cancelling liveplan

It is easy to stumble during cancellation. We have seen many users take steps that harm their chances of a refund or lose important data.

Mistake 1: cancelling without exporting your data first

You may lose your business plans, forecasts, and financial reports forever. Export everything to PDF, CSV, or Excel before you confirm cancellation. Liveplan does not guarantee data retention after your subscription ends, and recovery from their backups is rarely possible.

Mistake 2: assuming cancellation means an automatic refund

It does not. Cancelling stops future charges but does not trigger a refund payment. You must contact Liveplan's Customer Advocacy team and explicitly request one, ideally within the 35-day guarantee window. Stopee has helped thousands of consumers recover refunds by following up directly rather than hoping the system would process one.

Mistake 3: cancelling via the app instead of the web portal

If you subscribed on the web, always cancel via the web. Cancelling on the mobile app sometimes creates confusion about which subscription you actually cancelled, especially if you have linked multiple payment methods.

Mistake 4: not keeping your cancellation confirmation

Save the confirmation email Liveplan sends you. If a charge appears after cancellation or if your refund request is disputed, you will need this as evidence. Screenshot it and file it in a folder dedicated to this cancellation.

After cancellation: what to do next

Cancellation is complete, but your financial and data protection journey is not finished yet.

Monitor your bank account

Watch your credit card or bank statement for the next two billing cycles. Unwanted charges sometimes slip through, and you need to catch them quickly. If Liveplan or Apple or Google charges you again after cancellation, contact them immediately and escalate if they refuse to refund the charge.

Follow up on refund requests

If you requested a refund within the 35-day window, expect a response within 5 to 7 business days. If you do not hear back, send a follow-up email to help@liveplan.com. Reference your original request and include your account email and the date you first requested the refund.

Escalate if necessary

If Liveplan denies your refund request and you believe the denial is unfair, contact the Consumers Association of Singapore (CASE) or the Infocomm Media Development Authority (IMDA). Stopee recommends keeping copies of all emails and communications so authorities can review your case.

Cancellation checklist

Use this checklist to ensure you have completed every step and protected yourself fully.

• Export all your business plans, forecasts, and reports from Liveplan to your computer or cloud storage.
• Note your subscription start date and confirm whether you are within the 35-day refund window.
• Follow the cancellation steps for your platform (web, App Store, or Google Play).
• Save the cancellation confirmation email sent by Liveplan or your payment provider.
• If within 35 days, send a refund request email to help@liveplan.com with your account details and subscription date.
• Monitor your bank or credit card statement for unwanted charges over the next two billing cycles.
• File a complaint with CASE or IMDA if Liveplan refuses a legitimate refund claim after 7 days.

Key takeaways for cancelling liveplan in singapore

Cancelling Liveplan is simple, but securing a refund requires action within 35 days of sign-up. Direct web subscribers have the strongest refund position; App Store and Google Play users must work through their respective app platforms. Export your data before your access ends, keep all confirmation emails, and follow up on refund requests within one week if you do not receive a response.

Singapore's Consumer Protection (Fair Trading) Act is your backstop. If Liveplan misrepresented the service or failed to deliver what was promised, you can escalate beyond their stated policy. Stopee has helped thousands of consumers cancel subscriptions and recover refunds by staying organised, documenting every step, and knowing when to escalate to regulators. Use this guide to take control of your cancellation, protect your data, and reclaim your money if you are owed it.

Customer support contact information

For cancellation correspondence or refund requests, contact Liveplan's Customer Advocacy team:

• Email: help@liveplan.com
• Live chat: Monday to Friday, 8:00 am to 5:00 pm Pacific Time
• Response time: typically 5 to 7 business days

If Liveplan does not respond or denies a refund you believe is justified, escalate to:

• Consumers Association of Singapore (CASE): case.org.sg
• Infocomm Media Development Authority (IMDA): imda.gov.sg