Manage Myfax

How to cancel myfax and reclaim your money in singapore

Understanding myfax and when to step back

Myfax is a cloud-based fax service that lets you send and receive faxes directly through your email or mobile app without owning a traditional fax machine. The service operates on monthly subscription plans, each offering a set monthly page allowance and a dedicated fax number delivered over the internet.

If you've signed up for Myfax and now realise it's not working for your workflow, or if charges have crept up unexpectedly, you're not alone. At Stopee, we help thousands of consumers understand their rights and cancel services efficiently. This guide walks you through cancelling Myfax in Singapore, protecting your refund entitlements, and avoiding common traps.

Who uses myfax and why they leave

Myfax attracts home-office workers and small business owners who need occasional faxing without hardware investment. The app integrates with email and mobile workflows, making it convenient for remote teams. However, many users cancel because they overestimated their faxing needs, switched to competing services, or found that app-based billing created unexpected charges.

Your consumer rights before you cancel

In Singapore, the Consumer Protection (Fair Trading) Act protects you when cancelling digital services. This law requires companies to make cancellation as easy as subscription, and gives you the right to a refund within 14 days if you change your mind about a purchase (with some exceptions for digital content already consumed). Keep this legal leverage in mind as you proceed.

Myfax pricing plans in singapore

Understanding what you're paying for makes cancellation decisions clearer and helps you spot billing anomalies.

Current pricing breakdown

Myfax offers different plans depending on whether you subscribe through the Apple App Store or directly on their website. Prices vary by billing frequency and usage tier. The table below shows verified pricing converted to Singapore Dollars (SGD).

Billing platform matters for cancellation

Where you bought your subscription determines how you cancel and who handles refunds. If you subscribed through the Apple App Store, Apple processes your cancellation and refund. If you signed up directly on Myfax's website, you deal with Myfax's support team. Always verify which platform holds your subscription before contacting them-this saves you a full day of back-and-forth.

How to cancel myfax on the apple app store

If you purchased Myfax through your iPhone, iPad, or Apple account, follow these steps to cancel your in-app subscription.

Step-by-step cancellation process

1. Open the App Store app on the device where you purchased Myfax (usually your iPhone or iPad).
   • If you're on a computer, you can also manage subscriptions through your Apple account at appleid.apple.com.
2. Tap your account icon (profile picture) in the top right corner of the App Store.
   • On desktop, click your name in the top-right menu instead.
3. Select "Subscriptions" from the account menu.
   • This shows all active subscriptions linked to your Apple ID.
4. Find "Myfax" in the subscriptions list.
   • The listing shows the current price (S$17.98) and next billing date.
5. Tap "Myfax" and select "Cancel Subscription" or "Edit" depending on your iOS version.
   • Apple will ask you to confirm; do not skip this step.
6. Take a screenshot of the cancellation confirmation showing the date and "Subscription Cancelled" status.
   • Pro tip: Save this screenshot in a dedicated folder labelled "Cancellations" for future reference.

Important timing note

When you cancel through the App Store, your Myfax service typically remains active until the end of your current paid billing cycle. You will not be charged again after this date. However, Warning: if you cancelled mid-cycle and believe you should receive a prorated refund, you must request this separately through Apple's report-a-problem process (see refund section below).

How to cancel myfax directly from their website

If you signed up for Myfax through their official website rather than the App Store, you cancel through your account dashboard.

Cancellation method for direct subscriptions

1. Visit the Myfax website and sign in with your email and password.
   • If you've forgotten your password, use the "Forgot password?" link to reset it before attempting cancellation.
2. Navigate to your account settings or billing section (usually labelled "Account," "Settings," or "Subscription").
   • Look for a "Manage Subscription" or "Billing" link in the main navigation or user menu.
3. Locate the active subscription and select "Cancel Subscription" or "Stop Billing."
   • Myfax may ask you to confirm your reason for leaving; this is optional feedback.
4. Review the cancellation summary, which should state your final billing date and when access ends.
   • Pro tip: Export or download any archived faxes or messages now, before the account closes.
5. Complete the cancellation and wait for a confirmation email from Myfax.
   • This email is your proof of cancellation; save it to a secure location.
6. If you cannot find a cancellation option in your account, email Myfax support directly with your account email and request termination.
   • Warning: Do not simply stop paying; contact them in writing so you have evidence of your cancellation request.

When myfax support contact is necessary

Some older accounts or business plans may not show a self-service cancellation button. If this applies to you, contact Myfax support at their Los Angeles headquarters address (provided in the final section). Always email rather than call, so you retain written proof. Include your account number, email address, and the phrase "I request cancellation effective immediately" to remove ambiguity.

What happens after you cancel myfax

Cancellation is only the first step; understanding what follows helps you reclaim data and catch billing errors.

Service access and timeline

In most cases, your Myfax account remains accessible until the end of your current paid period. After that date, you lose the ability to send and receive faxes, and your assigned fax number is released back to Myfax's pool. If anyone tries to fax you after this date, the message will bounce. Plan ahead if your fax number is listed on business cards or websites-you may need to update contact information.

Data preservation and account closure

Myfax typically retains archived messages and faxes for a limited time after your account closes. Pro tip: Before your final billing date, log in and download or export any important faxes or documents you need for records. If Myfax offers an export feature in your account settings, use it. If not, contact their support team and ask them to email you a copy of your message history.

Once your account is fully closed, recovery becomes much more difficult. Do not wait until the last day to retrieve critical documents.

Refunds: what you're entitled to in singapore

Refund eligibility depends on where you bought your subscription and how recently you purchased it.

App store refunds through apple

If you subscribed through the App Store, Apple handles all refund requests, not Myfax. You have 14 days from the date of purchase to request a refund under Singapore consumer law. To claim:

1. Visit Apple's report-a-problem page at reportaproblem.apple.com.
   • Sign in with your Apple ID.
2. Find the Myfax charge in your purchase history.
   • Click the charge and select "Report a Problem."
3. Choose a reason from the dropdown menu (e.g., "I want a refund" or "I did not authorize this charge").
   • Be honest; Apple reviews your reason and grants or denies the refund based on the circumstances.
4. Provide a brief explanation if prompted.
   • Mention if you cancelled within the consumer protection window or if you received no value from the service.
5. Submit your request and wait for Apple's response.
   • Apple typically decides within 3 to 5 business days and emails you the outcome.

Direct purchase refunds from myfax

If you signed up directly on Myfax's website, you request a refund from Myfax's support team. Refund policies vary by company; Myfax may offer a prorated refund if you cancel mid-cycle, or they may apply their cancellation policy (which may differ from consumer law). To apply:

1. Email Myfax support with your account email, name, and the date you were charged.
   • Subject line example: "Refund request for Myfax subscription - Account [your email]."
2. State your reason clearly (e.g., "I cancelled within 14 days of purchase and request a full refund under Singapore's Consumer Protection Act").
   • Cite the Consumer Protection (Fair Trading) Act to strengthen your claim.
3. Attach screenshots of the cancellation confirmation and your invoice if available.
   • These documents prove your purchase date and cancellation date.
4. Set a 7-day deadline in your email: "I expect your response by [date]. If I do not hear from you, I will escalate this to the Consumers Association of Singapore (CASE)."
   • Pro tip: This signals that you know your rights and will pursue formal complaints if needed.
5. Wait for a response from Myfax.
   • If they refuse or ignore your request, escalate to CASE (see next section).

Escalation: when myfax refuses a refund

If Myfax denies your refund claim unfairly, you have consumer protection leverage. Singapore's Consumer Protection (Fair Trading) Act entitles you to a refund if you cancel a digital service subscription within 14 days of purchase, with limited exceptions. If Myfax refuses to honour this, contact the Consumers Association of Singapore (CASE) for free dispute resolution. Stopee recommends documenting all communication with Myfax before escalating, so CASE has a clear record of your attempts to resolve the issue directly.

Common cancellation mistakes and how to avoid them

You've made the decision to cancel-it's frustrating when preventable errors delay your refund or leave your account still active.

Mistake 1: cancelling only the app, not the subscription

Deleting the Myfax app from your device does not cancel your subscription. You will still be charged on your next billing date. You must explicitly cancel the subscription through your App Store settings or Myfax's website, as outlined above. Uninstalling the app is a separate action and should only happen after you've confirmed cancellation.

Mistake 2: not saving cancellation proof

If Myfax charges you again after cancellation, you need written evidence that you cancelled. Screenshots or email confirmations are your lifeline in disputes. Pro tip: Use Stopee's checklist below to track all cancellation evidence in one place, making future disputes quick to resolve.

Mistake 3: assuming you'll get a refund without asking

Cancellation does not automatically trigger a refund. You must request it separately, especially for direct purchases. Many users cancel but never follow up on the refund, losing money unnecessarily. Treat refund requests as a separate action from cancellation itself.

Mistake 4: ignoring the 14-day consumer law window

Singapore's Consumer Protection Act gives you 14 days from purchase to request a refund if you change your mind. After 14 days, refunds become discretionary and harder to claim. Mark your purchase date on your calendar; if you cancel after this window, you'll have a weaker legal position. However, you can still try-some companies grant refunds as goodwill. At Stopee, we've seen many consumers successfully negotiate refunds beyond the statutory period by citing unfair billing practices or lack of clear cancellation options.

Your consumer rights and escalation path in singapore

Understanding your legal footing strengthens your negotiating position if Myfax resists your cancellation or refund.

Consumer protection (Fair trading) act

This law requires digital service providers like Myfax to allow you to cancel as easily as you subscribed. It also grants you the right to a refund within 14 days of purchase if you have not significantly used the service. Myfax cannot legally make cancellation unnecessarily difficult or bury cancellation links on their website. If they do, you have grounds to file a complaint with CASE.

When to escalate to CASE

If Myfax refuses your legitimate cancellation or refund request, contact the Consumers Association of Singapore (CASE) for dispute resolution. CASE is a free government-backed service that mediates between consumers and businesses. They have resolved thousands of subscription disputes and often persuade companies to honour refunds. Provide CASE with copies of all communication, cancellation confirmations, and screenshots showing when and how you attempted to cancel. Stopee advises that most companies comply once CASE becomes involved, as the reputational risk outweighs the refund amount.

Stopee support for persistent disputes

If Myfax continues to ignore CASE's mediation, Stopee recommends consulting a consumer advocate or small-claims court. Many disputes are resolved at the CASE stage, but some require formal legal action. Costs are typically low for claims under SGD 5,000, and courts favour consumers in cases with clear evidence of unfair billing.

Cancellation checklist: your step-by-step reference

Use this checklist to ensure you've completed every cancellation step and protected your refund claim.

Contact information for myfax support and escalation

Keep this information on hand if you need to contact Myfax directly or escalate your dispute.

Myfax los angeles headquarters

If Myfax does not respond to online support requests or your email is ignored, you can send a formal letter to their registered office address:

Myfax Inc.
Los Angeles, California
United States of America

Note: A specific street address is not publicly listed in most Singapore consumer databases. Before sending a physical letter, attempt to contact Myfax through their website support form or email first. If you receive a response, ask for a physical mailing address for formal correspondence. Stopee recommends keeping copies of all communication for dispute evidence.

Escalation contacts in singapore

Consumers Association of Singapore (CASE)
Phone: 6100 0315
Website: case.org.sg
Services: Free dispute resolution and mediation for consumer complaints.

You can file a complaint online at case.org.sg/make-a-complaint or call their hotline during business hours. CASE accepts complaints related to unfair billing, refund disputes, and cancellation difficulties. They mediate between you and Myfax at no cost and have authority to recommend refunds and corrective action.

Final takeaway: empowerment through clarity

Cancelling Myfax is straightforward once you identify your billing platform and follow the correct steps. The key is acting within Singapore's 14-day consumer protection window and documenting every step. Whether you're cancelling through the App Store or Myfax's website, Stopee has walked you through each decision point and warned you about common pitfalls. If Myfax refuses your refund or makes cancellation difficult, escalate to CASE-you have legal backing, and most companies comply once a formal complaint is filed.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds through clear guidance and legal awareness. Your cancellation confirmation and refund request are your strongest assets. Save them, follow the timeline, and don't hesitate to escalate if needed. You have rights as a consumer in Singapore, and Stopee is here to help you exercise them.