Manage Myfax

How to cancel MyFax and stop paying for a service you no longer need

What MyFax is and why you might want to cancel

MyFax is a cloud-based fax service that lets you send and receive faxes through email, the web, or mobile apps instead of using a physical fax machine. It's subscription-based and popular with businesses and individuals who need digital fax functionality integrated into their everyday workflow.

The service operates by giving you a dedicated fax number and managing all your faxes through MyFax Central, email-to-fax forwarding, or mobile apps. Most plans include a monthly allowance of inbound and outbound pages, and your subscription renews automatically unless you actively cancel it.

If you've decided MyFax no longer fits your needs, or you've found a cheaper alternative, cancelling is straightforward. However, there are important steps to follow to avoid unexpected charges. This guide from Stopee walks you through every method to cancel, what happens after you do, and your rights as a South African consumer if something goes wrong.

Should you cancel MyFax?

Consider cancelling if you're no longer sending or receiving faxes regularly, you've switched to a competitor, or you find the monthly cost unjustifiable for your actual usage. If you cancel during a free trial period, your access stops immediately. If you cancel during a paid billing cycle, you typically retain access until the end of that cycle, so you won't lose service mid-month.

MyFax pricing and what you're paying for

Understanding your current plan helps you make an informed cancellation decision and identifies whether you're paying for features you no longer use.

Current pricing in south africa

MyFax pricing is officially displayed in USD on the company's main website. However, the clearest pricing data for South African users comes from the iOS App Store listing, where the service is priced at R209.99 per month for approximately 300 combined inbound and outbound fax pages monthly.

Finding your exact plan and charges

Log into MyFax Central or check your app store subscription settings to confirm what you're currently paying. You'll find your plan details, billing date, and renewal amount. Take a screenshot of this information before you cancel, as it protects you if disputes arise later.

Pro tip: Check your bank or credit card statements for the past three months to see exactly what MyFax has charged you. Sometimes the amount differs from what you expected, and having this record strengthens any refund request.

How to cancel MyFax on different platforms

The method you use to cancel depends on how you subscribed. Cancelling through MyFax Central (the web) is the most direct route, but if you subscribed through an app store, you must cancel there instead to stop renewal.

Cancelling via MyFax central on the web

This is the primary cancellation method and takes approximately five minutes if you have your login credentials ready.

1. Open your web browser and go to MyFax Central at myfax.com
   • If you're not already logged in, enter your MyFax number (or email address) and password
2. Navigate to your account settings
   • Look for "Account Details" or "My Account" in the main menu
   • Select the "Billing" tab from the options displayed
3. Locate the cancellation option
   • Find the button or link labeled "Cancel My Account" or "Cancel Subscription"
   • Click it to proceed
4. Confirm your cancellation
   • MyFax will ask you to confirm that you want to cancel
   • Select "Yes" or "Confirm" to finalize the request
   • You'll receive an on-screen confirmation message immediately
5. Check your email
   • Within minutes, MyFax should send you a confirmation email stating that your subscription will end at the close of your current billing cycle
   • Save this email for your records
6. Verify your cancellation
   • Log back into MyFax Central after a few hours
   • Return to the Billing tab to confirm that the cancellation status is now active

Warning: If you cancel during a free trial, your access stops immediately and you lose the ability to send or receive faxes right away. If you cancel during a paid billing period, you retain full access until the end of that period.

Cancelling if you subscribed through the apple app store (iOS)

If you subscribed to MyFax through an iOS device, you must cancel through Apple's subscription settings, not through MyFax Central. Simply deleting the app does not cancel your subscription, and charges will continue.

1. Open the Settings app on your iPhone or iPad
   • Scroll down and tap "App Store"
2. Access your subscription settings
   • Tap your Apple ID profile picture at the top right of the screen
   • Select "Subscriptions"
3. Find MyFax in your active subscriptions
   • Look for "MyFax" in the list of active subscriptions
   • Tap it to open the subscription details
4. Cancel the subscription
   • Tap "Cancel Subscription" (the button text may vary slightly depending on your iOS version)
   • Follow any prompts Apple presents, such as confirming your choice or reviewing your cancellation reason
5. Confirm the cancellation
   • You'll see a confirmation screen indicating when your access ends (usually at the end of your current billing period)
   • Take a screenshot of this confirmation
6. Check Apple ID email
   • Apple sends a cancellation confirmation email to your Apple ID email address
   • Verify you receive this within a few minutes

Pro tip: After you cancel through the App Store, you may still see MyFax available for download, but your subscription is no longer active. You won't be charged when your current billing period ends.

Cancelling if you subscribed through google play (Android)

Android users must cancel through the Google Play Store subscription settings to stop charges.

1. Open the Google Play Store app on your Android device
   • Tap your profile icon in the top right corner
2. Navigate to your subscriptions
   • Select "Manage subscriptions" or "Subscriptions" from the menu
3. Locate MyFax
   • Scroll through the list until you find "MyFax"
   • Tap it to open the subscription page
4. Cancel the subscription
   • Tap "Cancel subscription"
   • Select your cancellation reason if prompted (this step is optional but helps Google gather feedback)
5. Confirm your cancellation
   • Google Play displays a final confirmation showing your service end date
   • Screenshot this screen for your records
6. Verify the cancellation
   • Check your Google Play billing email (associated with your Google account) for a cancellation confirmation
   • Billing should stop after your current billing period ends

Cancelling via customer support if you can't do it yourself

If you can't access MyFax Central, your app store account, or you encounter errors during cancellation, contact MyFax customer support directly. Be prepared to verify your account ownership.

1. Gather your account information
   • Have your MyFax number ready
   • Know the last four digits of the credit or debit card used for billing
   • Note your email address associated with the account
2. Contact MyFax support
   • Use the live chat feature on the MyFax website, or
   • Send an email to their customer support address requesting cancellation
3. Request cancellation in writing
   • Clearly state: "I want to cancel my MyFax subscription effective immediately" (or at the end of my billing period if you prefer to retain access until then)
   • Include your MyFax number and the last four digits of your payment method
4. Receive confirmation
   • Ask the support agent or request by email that MyFax send you a written confirmation of your cancellation
   • Save this confirmation

Pro tip: Keep a record of any support tickets or reference numbers provided. If MyFax continues charging you after cancellation, you'll need this evidence to dispute the charge with your bank or card provider.

What happens after you cancel MyFax

After you cancel, your service access and billing change in specific ways. Understanding these changes prevents confusion and helps you plan your fax needs with an alternative provider.

When does your access end?

If you cancel during a paid billing cycle, MyFax normally keeps your account active until the end of that billing period. For example, if your billing date is the 15th of each month and you cancel on the 20th, you retain full fax access until the 14th of the following month.

However, if you cancel during a free trial period, your access ends immediately, and you lose the ability to send or receive faxes right away. Export or save any faxes you need before confirming cancellation during a trial.

What happens to your data and stored faxes?

MyFax policies allow the company to retain your stored faxes and account data per their terms of service. Before your access ends, download or export any fax records, attachments, or correspondence you need to keep. Most services provide an export function in the account settings or allow you to forward faxes to your email for safekeeping.

After your access expires, you may not be able to retrieve stored faxes, so act quickly. Contact Stopee if you need guidance on data export procedures for any digital service.

Will your fax number become unavailable?

Once your subscription expires, your dedicated MyFax number becomes unavailable. Anyone trying to send you a fax to that number will not reach your account. If you rely on that number for business, inform your contacts of your new fax details or alternative contact method before cancellation takes effect.

Will you receive a refund?

This is the question most consumers ask, and the answer from MyFax is often disappointing. Understanding the official policy and your options protects you if you believe you deserve a refund.

MyFax's official refund policy

MyFax does not publish a universal refund guarantee. Instead, the company handles refund requests case-by-case, and most are denied. According to MyFax's terms of service, any unused prepaid balance or "Usage Prepay Amount" is forfeited upon cancellation and is non-refundable.

This means if you prepaid for a three-month plan but only used it for one month before cancelling, MyFax will not return the unused portion. The company treats prepaid subscriptions as final sales, not deposits held against future usage.

When you might have grounds for a refund

Refunds for unused time are typically refused under MyFax's stated terms. However, there are rare exceptions where you may have a legitimate claim:

• You were charged twice for the same billing period due to a system error
• MyFax failed to provide the service during your subscription period
• You cancelled within a specified grace period (some companies offer a 7-day or 14-day refund window, though MyFax does not appear to offer this standard)
• The charge was unauthorized or fraudulent

How to request a refund from MyFax

If you believe you have grounds for a refund, contact MyFax support and document your case thoroughly.

1. Prepare your evidence
   • Gather screenshots of your billing charges
   • Collect your cancellation confirmation email
   • Document any service failures or errors you experienced
   • Note the dates and amounts of all charges
2. Contact MyFax support in writing
   • Send an email to MyFax customer support requesting a refund
   • Explain your reason clearly and professionally
   • Attach or reference your supporting evidence
3. Request a written response
   • Ask MyFax to respond in writing (email) with their decision
   • Save all correspondence
4. Escalate if refused
   • If MyFax denies your refund request, you have further options under South African consumer law (see section below)

Warning: Do not expect a refund for unused subscription time under MyFax's standard terms. Plan your cancellation timing accordingly, and only cancel when you're ready to stop using the service entirely.

Your consumer rights in south africa and how to protect yourself

South African consumers have legal protections when dealing with subscription services like MyFax, even though the company operates in Canada. Understanding your rights empowers you to take action if MyFax treats you unfairly.

The consumer protection act and what it means for you

The Consumer Protection Act (CPA) is South Africa's primary consumer protection law and applies to any business supplying goods or services to you, regardless of where that business is based. The CPA requires suppliers to act fairly and honestly, provide accurate information, and avoid unfair contract terms.

Under the CPA, MyFax cannot impose cancellation terms that are unreasonably onerous or misleading. If MyFax makes it deliberately difficult to cancel, hides cancellation information, or uses confusing language to trap you into unwanted renewals, you have grounds to lodge a complaint.

Your specific protections under the CPA

You have the right to:

• Receive clear information about cancellation procedures before you subscribe
• Cancel your subscription without unnecessary obstacles or hidden steps
• Receive a refund if the service fails to meet reasonable quality standards
• Challenge unfair contract terms, such as automatic renewal clauses that lack clear opt-in consent
• Lodge a complaint with the National Consumer Commission (NCC) if MyFax violates these rights

What to do if MyFax refuses to cancel or refund

If you encounter resistance from MyFax, follow this escalation process:

1. Document everything
   • Keep screenshots of all billing charges and cancellation attempts
   • Save all emails and support chat transcripts
   • Note the dates and times of your cancellation requests
2. Request a final response from MyFax
   • Send a formal email requesting that MyFax confirm in writing whether they will honour your cancellation request and any refund claim
   • Provide a deadline of 10 business days for their response
3. Contact your bank or card issuer
   • If MyFax continues charging after you've cancelled, dispute the charge with your bank
   • Provide your bank with copies of your cancellation confirmation and all correspondence
   • Most banks can reverse unauthorized or disputed charges within 30 to 60 days
4. Lodge a complaint with the National Consumer Commission
   • If MyFax's conduct breaches the CPA (for example, by making cancellation hidden or deliberately difficult), file a complaint with the NCC
   • Visit the NCC website (ncc.org.za) to submit your complaint
   • Include all supporting documentation

Pro tip: The National Consumer Commission takes CPA violations seriously. A formal complaint adds pressure on MyFax to resolve your issue and may result in refunds or account credits if they've acted unfairly.

Common mistakes to avoid when cancelling MyFax

Many consumers lose money or continue paying unwanted charges because they make simple but costly errors during cancellation. Learning from these mistakes protects your wallet and your time.

Deleting the app instead of cancelling the subscription

This is the single most common mistake. Removing MyFax from your phone does not cancel your subscription or stop charges. Your account remains active in the background, and your bank will continue to be charged each month. You must cancel through MyFax Central or your app store subscription settings explicitly.

Assuming your subscription has ended without confirmation

Never assume your cancellation worked. Always verify by checking your MyFax account or app store subscription settings a day or two after cancelling. Confirm that the renewal status shows as "cancelled" or "inactive." If you don't verify, and the charge appears on your next billing date, you'll struggle to prove you tried to cancel.

Cancelling at the wrong time in your billing cycle

If you want to retain access for the remainder of your paid period, don't cancel on the first day of your cycle. Similarly, if you want to cancel effective immediately (during a free trial), make sure you understand that access ends right away. Check your current billing date before you proceed with cancellation.

Not saving your cancellation confirmation

Always screenshot or save the confirmation email MyFax sends after you cancel. If a charge appears later and you contact your bank, that confirmation is your proof that you took action. Without it, disputes become harder to win.

Cancelling but not checking for automatic renewals on multiple platforms

If you've subscribed to MyFax on both iOS and Android, or through the web and an app store, you need to cancel on every platform separately. Cancelling on one platform does not affect the others. Check all places where you subscribe to ensure no auto-renewals remain active.

Stopee's cancellation checklist for MyFax

Use this checklist to ensure you've completed every step and protected yourself throughout the cancellation process.

• Document your current MyFax pricing, billing date, and plan details (screenshot your billing page)
• Review MyFax's cancellation terms and export any data you need to keep before access ends
• Choose your cancellation method: web (MyFax Central), iOS App Store, Google Play, or customer support
• Complete cancellation using the step-by-step instructions for your chosen method
• Save the on-screen confirmation and any confirmation emails from MyFax or your app store
• Wait 24 to 48 hours, then verify your cancellation by logging back into your account or checking subscription settings
• Confirm that the renewal status shows as cancelled or inactive
• Check your next billing date to ensure no charge appears
• If an unauthorized charge occurs, dispute it with your bank within 30 days and provide your saved confirmations
• If MyFax refuses to cancel or honour a refund claim, lodge a complaint with the National Consumer Commission

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover overcharged fees. Follow this checklist carefully, and you'll avoid the most common pitfalls.

Contacting MyFax if cancellation support fails

If you cannot cancel through the methods above or need to escalate your issue, use the contact details below to reach MyFax directly. The company operates from the United States, so expect response times of one to three business days.

MyFax customer support channels

MyFax offers customer support through live chat and email. You can access these through the MyFax website. When contacting support, provide your MyFax number, the last four digits of your payment method, and a clear statement that you wish to cancel your subscription effective immediately (or on a specific date).

Keep records of all support interactions, including ticket or reference numbers, chat timestamps, and the names of support agents you speak with. These details strengthen any dispute or escalation later.

Final thoughts and next steps

Cancelling MyFax is straightforward if you follow the correct method for your subscription type and verify your cancellation afterward. The most important steps are choosing the right platform to cancel on (web, iOS, or Android), saving your confirmation, and checking a few days later to confirm the renewal status is inactive.

Remember that MyFax typically does not refund unused subscription time, so plan your cancellation for the end of your billing cycle if you want to avoid paying for time you won't use. If you encounter difficulties or believe MyFax has treated you unfairly, your rights under South Africa's Consumer Protection Act provide a path to resolution.

Stopee is here to guide you through every step of the cancellation process, no matter which service you're leaving. Whether you need clarity on your rights or step-by-step instructions, visit Stopee at stopee.com to access additional cancellation guides and consumer support resources. Stopee empowers you to take control of your subscriptions, avoid unwanted charges, and get your money back when companies violate your trust.