Manage Everai

How to cancel everai and avoid unexpected charges in singapore

Understanding everai and why you might want to cancel

Everai is a subscription cloud storage and file-sharing service that lets you store and access files across web and mobile platforms (iOS and Android). The service operates on recurring billing cycles, which means charges continue automatically unless you actively cancel. If you no longer need the storage capacity or want to explore alternatives, cancelling quickly protects your wallet from unwanted renewals.

Your first step is understanding where you bought your subscription. Everai subscriptions are sold through three different channels: the official Everai website, Apple's App Store, and Google Play. This matters because each channel has its own cancellation process, and you must cancel through the platform where you originally subscribed. At Stopee, we've helped thousands of consumers avoid the common mistake of cancelling in the wrong place, only to find recurring charges continue.

Where everai operates from

Everai operates across multiple jurisdictions. The company uses privacy registration for its main domain (everai.ai), registered in Reykjavik, Iceland. Additionally, a UK-registered entity called EverAI Limited (now dissolved as of October 7, 2025) maintained a London address, while business profiles indicate the service is headquartered in Malta. Understanding the company's location matters if you need to escalate a dispute or file a formal complaint.

Why cancellation clarity matters in singapore

In Singapore, you are protected under the Consumer Protection (Fair Trading) Act, which gives you rights to cancel subscriptions and dispute unauthorised charges. However, these protections work best when you take clear, documented action. Stopee recommends keeping cancellation confirmations and screenshots as evidence, especially if billing issues arise later.

Methods to cancel everai across all platforms

You have three primary ways to cancel Everai, depending on where you originally subscribed.

Cancel through the everai website

If you subscribed directly through Everai's website or Candy.ai (which shares the same backend account system), you must cancel via the web portal to stop billing.

1. Log in to your Everai or Candy.ai account at the official website using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before proceeding.
2. Navigate to your account settings by clicking "My Profile" or a similar account icon.
   • The exact menu location may vary slightly depending on recent website updates.
3. Find and select "Settings" or "Subscription Management" within your profile area.
   • Look for sections labelled "Billing", "Subscriptions", or "Plans".
4. Click the "Unsubscribe" button and carefully review any confirmation messages.
   • Some services show a summary of what you're losing access to; read this carefully.
5. Confirm your cancellation by clicking the final confirmation button.
   • Take a screenshot of the cancellation confirmation page and save your confirmation email.

Pro tip: Your access to Everai continues until the end of your current billing period, even after cancellation. You do not lose access immediately. Billing stops after your final cycle ends.

Cancel via apple app store (iOS)

If you subscribed through Apple's App Store on an iPhone or iPad, Apple controls your billing and you must manage the subscription through Apple's settings, not through the Everai app itself.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Everai or Candy AI app; Apple's Settings app is where subscriptions are managed.
2. Scroll down and tap "Apps" or look for a section labelled "iTunes and App Store" or "Apple ID".
   • In older iOS versions, this may appear as "App Store" directly in Settings.
3. Tap "Apple ID" at the top of the screen and then select "View Apple ID" or "Subscriptions".
   • You may be asked to authenticate using Face ID, Touch ID, or your Apple ID password.
4. Find "Subscriptions" in the menu and tap it.
   • You will see all active subscriptions linked to your Apple ID.
5. Locate "Candy AI" or "Everai" in the subscription list and tap on it.
   • The subscription may appear under either name depending on how it was originally purchased.
6. Tap "Cancel Subscription" and confirm when prompted.
   • Apple will ask you to confirm; tap "Confirm" or "Yes" to complete the cancellation.
7. Take a screenshot showing the cancelled status to keep as proof.
   • Save any email confirmation from Apple as well.

Warning: Deleting the Everai or Candy AI app from your iPhone does not cancel the subscription. The subscription remains active and will continue charging you unless you cancel through Apple Settings. Many users make this mistake and wonder why charges appear months later.

Cancel via google play (Android)

If you subscribed through Google Play on an Android device, Google controls billing and manages your subscription independent of the Everai app.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top-right corner of the Play Store home screen.
2. Tap "Manage your Google Play account".
   • You will see an overview of your account activity and subscriptions.
3. Select the "Subscriptions" tab at the top of the page.
   • You will see all active subscriptions linked to your Google Play account.
4. Find "Candy AI" or "Everai" in your list of active subscriptions.
   • Tap on the subscription name to open its details page.
5. Tap "Cancel subscription" and follow the prompts from Google.
   • Google may ask you to confirm your reason for cancelling; answer honestly so the company understands user feedback.
6. Confirm the cancellation when asked.
   • Take a screenshot of the cancellation confirmation screen.

Pro tip: Google Play often offers a brief "pause" option before full cancellation. If you might return later, pausing for one billing cycle is faster to reactivate than full cancellation. However, if you are certain you want to cancel permanently, select "Cancel subscription" instead of "Pause".

Registered letter cancellation option

If you want a formal, documented cancellation with proof of delivery, you can send a registered letter to EverAI Limited's registered address in Malta. This is optional but provides strong evidence if a dispute arises later.

1. Obtain the current registered address for EverAI Limited from Malta's business registry or contact Stopee for the most recent address.
   • The company dissolved in October 2025; verify the correct address for any remaining operations or successor entity.
2. Draft a brief cancellation letter stating your Everai account email, full name, and request to cancel immediately.
   • Keep the letter simple: "I hereby request immediate cancellation of my Everai subscription effective today. Please confirm in writing."
3. Send the letter via registered mail with proof of delivery.
   • Use your postal service's tracking system to confirm delivery.
4. Keep copies of the letter, proof of posting, and delivery confirmation for your records.
   • This evidence is crucial if you later need to dispute unauthorised charges.

At Stopee, we recommend using this method if you believe the company may dispute your cancellation or if you want ironclad proof for a chargeback.

What happens to your account after cancellation

Cancelling Everai does not immediately cut off your access, and understanding the timeline helps you plan to download important files.

Access and service continuity after cancelling

After you cancel your subscription, you retain full access to your Everai account and stored files until the end of your current billing cycle. If your billing cycle renews on the 15th of each month and you cancel on the 1st, you keep access until the 15th. This grace period is built into how the service works and gives you time to back up any critical files before access ends.

Once your billing cycle expires, Everai will restrict your access to the account. You will no longer be able to download or sync files through the service. Data retention policies vary; check your account settings or the official help centre to understand whether Everai automatically deletes files after access ends or retains them for a period.

When billing stops and confirmations to keep

Billing stops after your final renewal, provided you completed cancellation through the correct platform (website, App Store, or Google Play). This is why platform-matching is critical: if you subscribed via the App Store but tried to cancel via the website, your cancellation may not take effect and charges will continue.

Keep all cancellation confirmations, including screenshots, confirmation emails, and any automated responses from Apple, Google, or Everai. If unexpected charges appear after cancellation, you will need this evidence to dispute them with your bank or file a complaint with Singapore's consumer authority.

Refund policy and what to do if you are charged after cancelling

Everai's refund policy is restrictive, but you have limited options if you are charged unexpectedly.

The standard refund policy

Everai's stated policy is that subscriptions are non-refundable once purchased. If you cancel after a billing cycle begins, you do not receive a pro-rata refund for unused days in that cycle. For example, if you subscribe for a month at SGD 15 and cancel 10 days later, you do not receive a refund for the remaining 20 days.

The 24-hour token exception

Everai offers a narrow refund exception: you may request a refund within 24 hours of payment if you have consumed 20 tokens or fewer. This exception applies only to card payments and is not guaranteed. If you meet these criteria, contact Everai's support team immediately with proof of payment and your account activity to request consideration.

Warning: This exception is not automatic. You must request it actively, and Everai's support team can deny the request if they believe the criteria are not met. Keep detailed records of when you subscribed and how many tokens you have used.

Disputing unauthorised or recurring charges

If you cancelled but continued to see charges appear, or if you believe charges are unauthorised, contact your card issuer or bank immediately. Singapore's consumer protection laws allow you to dispute charges through a chargeback process, especially if you can show you cancelled but were still billed.

1. Contact your bank or card issuer and report the charge as unauthorised or recurring after cancellation.
   • Provide your account number, the charge amount, and the date it appeared.
2. Submit your cancellation confirmation and any evidence that you cancelled through the proper channel.
   • Screenshots, confirmation emails, and registered letters all count as evidence.
3. Follow your bank's dispute process and timeline; most banks require disputes within 60-90 days of the charge.
   • Act quickly; delays weaken your case.
4. Your bank will investigate and may reverse the charge if you provide sufficient evidence.
   • In many cases, your bank will give you a provisional refund while the investigation continues.

This approach is often more effective than negotiating with Everai directly, because your bank has leverage and authority to recover funds on your behalf.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when dealing with subscription services like Everai.

Right to cancel and transparency

You have the right to cancel a subscription service within a reasonable timeframe. Everai's policy to allow cancellation at any point during a billing cycle (with access continuing until cycle end) meets this standard. You also have the right to clear information about billing dates, renewal terms, and cancellation methods before you subscribe.

Protection against misleading cancellation

If Everai makes cancellation deliberately difficult or obscures the process, this may violate the Act. Cancellation should be as straightforward as the original purchase. If you believe Everai hides cancellation options or makes false claims about refunds, you can escalate to Singapore's Consumers Association or the Info-communications Media Development Authority (IMDA).

Chargeback and dispute rights

You have the right to dispute unauthorised or recurring charges through your bank. Everai cannot prevent you from filing a dispute or chargeback. Your bank is required to investigate your claim fairly and return funds if evidence supports cancellation.

Escalation path if everai does not cooperate

If Everai ignores your cancellation request or refuses to stop billing, contact Singapore's Consumers Association or file a complaint with IMDA. Stopee recommends keeping comprehensive records: cancellation date, confirmation screenshots, and all disputed charge dates. These details strengthen your case if you escalate.

Everai pricing and plan details

Pricing varies by subscription tier and billing frequency, and may change without notice.

Always check Everai's official website for the most current pricing. Stopee does not speculate on prices; the figures above are illustrative and may have changed since publication. Confirm rates before subscribing so you know exactly what you are committing to.

Common mistakes when cancelling everai

Cancelling a subscription should be straightforward, but small missteps often leave billing active and charges recurring. If you feel frustrated navigating this process, you are not alone; many users have been caught in the same traps.

Uninstalling the app without cancelling the subscription

The most common mistake is deleting the Everai or Candy AI app from your phone and assuming the subscription ends. Uninstalling does nothing to stop billing. The subscription remains active in Apple's or Google's system and continues charging your card every cycle. To truly cancel, you must go through the Settings menu on your device or log in to the web portal and click "Unsubscribe".

Cancelling on the wrong platform

If you subscribed via the App Store but tried to cancel on the Everai website, your cancellation likely does not take effect. Apple controls that subscription, not Everai. Similarly, a Google Play subscription cannot be cancelled through the Everai website. Match your cancellation platform to your purchase platform: App Store to App Store, Google Play to Google Play, and website to website.

Emailing support without confirming receipt

Sending a cancellation request to Everai's support email is risky. Emails may go unanswered, get lost in inboxes, or be misinterpreted. Support staff may tell you they have cancelled, but billing continues because they failed to process the request in the system. Use your platform's official unsubscribe button instead. If you do email support, follow up within 48 hours and ask for written confirmation of cancellation.

Ignoring confirmation emails

Some users cancel but do not keep the confirmation. If a dispute arises weeks later and you cannot prove you cancelled, your bank will struggle to reverse charges. Screenshot and save every confirmation. Print them if you prefer physical backups. These documents are your insurance.

Checklist before and after cancelling everai

Use this checklist to ensure your cancellation is complete and your data is safe.

Reviews and user experiences with cancelling everai

Many users report successful cancellations through the web platform and app stores. However, recurring charges after cancellation is the most frequently reported issue. Users who cancelled through the correct platform and kept confirmations had the easiest time disputing unwanted charges with their banks. Those who did not save proof of cancellation faced longer disputes and often did not recover funds.

Positive feedback comes from users who cancelled via Apple or Google directly, as these platforms provide clear confirmation screens and emailed receipts. Website-based cancellations are also smooth, though users sometimes find the Settings menu harder to locate on their first attempt. The registered letter option appeals mainly to users dealing with disputes or those who want ironclad documentation.

Should you cancel everai or keep it

Consider keeping Everai if you use cloud storage regularly, value automatic file syncing across devices, and the cost fits your budget. The service works reliably for document backup and file sharing. However, cancel if you have found a cheaper alternative, no longer need the storage capacity, or if recurring charges are stretching your finances. At Stopee, we believe every subscription should earn its place in your budget.

Final steps and support from stopee

Cancelling Everai is straightforward when you know which platform to use and take the time to save your confirmation. Match your cancellation method to your purchase method, screenshot everything, and monitor your bank statement for the next billing cycle.

If you encounter resistance from Everai, charges continue after cancellation, or you believe the company violated consumer law, escalate to Singapore's Consumers Association or IMDA. Your bank can also reverse charges if you provide proof of cancellation.

Stopee has helped thousands of consumers cancel subscriptions safely and recover unauthorised charges. Visit Stopee.com today for guides on cancelling other services, templates for registered cancellation letters, and resources on your consumer rights under Singapore law. When you need clarity on a complex cancellation or help disputing a charge, Stopee stands ready to empower you with knowledge and actionable steps.