Manage Everai

How to cancel everai and protect your subscription rights in south africa

What is everai and why you might want to cancel

Everai is a subscription-based SaaS platform powered by artificial intelligence that helps individuals and teams automate workflows, manage projects and extract data-driven insights. You'll sometimes see it branded alongside Candy AI depending on where you subscribed. If you've signed up but find the service doesn't fit your needs, or if you're being charged unexpectedly, cancelling quickly is your priority.

How everai works and what you're paying for

Everai charges you on a recurring basis for access to automation tools and AI-powered features. Your subscription renews automatically at the end of each billing cycle unless you cancel beforehand. The platform controls your access through its website, or through the app store you used to purchase (Apple App Store or Google Play).

Most users sign up hoping to save time with task automation, but discover they don't have the workflow complexity to justify the monthly cost, or they prefer a competing tool. Others face unexpected charges after their free trial ended. Whatever your reason, Stopee is here to walk you through the exact cancellation process.

Why cancelling sooner rather than later matters

Every day you delay, your next billing date approaches. South African consumers often lose money to "set and forget" subscriptions because they underestimate how quickly renewal dates arrive. Cancelling today stops future charges immediately, even though your access typically continues until the end of your current billing period.

Your consumer rights under south african law

South Africa's Consumer Protection Act gives you powerful protections, even when a merchant's cancellation or refund policy seems strict. Understanding these rights puts you in control if Everai resists your request.

What the consumer protection act guarantees you

The Act protects you against misleading marketing, unfair contract terms and unauthorized charges. If Everai charged you without clear consent, or if their refund policy contradicts the service they promised, you have grounds to escalate beyond their standard policy. You are not bound by a narrow refund policy if the company breached your agreement first.

Additionally, you have the right to cancel any subscription with reasonable notice. A 24-hour refund window may sound tight, but it doesn't override your broader right to dispute charges with your bank if you never genuinely agreed to the subscription in the first place.

Disputing charges with your bank as a last resort

If Everai refuses to refund or assist you, contact your bank directly. Most South African banks allow you to dispute charges within 60 to 90 days. Your bank investigates whether the transaction was authorized and can reverse it if the evidence supports you. Keep screenshots of your account, cancellation confirmations and any emails from Everai support. This documentation strengthens your dispute significantly.

Pro tip: mention the Consumer Protection Act in your dispute. Banks recognize this reference and treat complaints more seriously as a result.

How to cancel everai on the web

Cancelling directly through Everai's website is the most straightforward route and gives you a confirmation record immediately.

Step-by-step web cancellation

1. Open your web browser and log in to your Everai or Candy AI account using your email and password.
   • If you've forgotten your password, use the "Forgot password?" link on the login page.
   • Make sure you're logging into the correct account if you have multiple.
2. Navigate to your account profile or settings menu (usually a gear icon or "My Profile" option in the top right).
   • Look for a section labeled "Settings," "Billing," "Subscription" or "Account."
   • Scroll to the bottom of the settings page if you don't see the cancellation option immediately.
3. Find and click the "Unsubscribe" or "Cancel subscription" button.
   • Everai may prompt you to confirm your cancellation or ask why you're leaving.
   • You may also see a discounted renewal offer; ignore this if you're certain you want to cancel.
4. Confirm your cancellation when prompted.
   • A confirmation message should appear on screen and in your email inbox within minutes.
   • Save or screenshot this confirmation for your records.
5. Check your email for a cancellation confirmation from Everai support.
   • This email serves as proof that you cancelled and protects you if charges continue by mistake.
   • If you don't receive an email within 2 hours, log back in to confirm the cancellation processed.

Warning: Your subscription remains active until the end of your current billing cycle. You will not lose access to features immediately after clicking "cancel." This is intentional and protects you from losing paid features mid-month.

What to do if the web cancellation button won't appear

Sometimes the cancellation option hides deep in account settings or appears only on the main account page, not in a separate billing tab. Try logging out completely, then logging back in fresh. If the button still doesn't appear, your subscription may have been purchased through an app store (iOS or Android) rather than the web. Jump to the mobile cancellation section below.

How to cancel everai on mobile (iOS and android)

If you subscribed through your phone, you'll need to cancel through the app store directly, not through Everai's app.

Cancelling on iPhone and iPad (Apple app store)

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Everai or Candy AI app itself; Apple subscriptions are managed in Settings, not inside apps.
2. Scroll down and tap "App Store" (or look for a section that shows apps and subscriptions).
   • On newer iOS versions, you may see a "Subscriptions" option directly.
3. Tap your Apple ID profile picture or name in the top right corner.
   • You may be asked to authenticate with Face ID or your Apple ID password.
4. Tap "Subscriptions."
   • This shows every active subscription tied to your Apple ID.
5. Find "Candy AI" or "Everai" in the list and tap it.
   • If you don't see it, you may have purchased it under a different Apple ID or different payment method.
6. Tap "Cancel Subscription" and confirm.
   • Apple will ask you to confirm once more; tap "Confirm" or "Stop Subscription."
   • You'll see a confirmation screen immediately.

Pro tip: Apple sends a cancellation confirmation email to the email address linked to your Apple ID within minutes. Check your inbox and spam folder for this email; it proves you cancelled.

Cancelling on android (Google play store)

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
2. Tap "Manage your Google Account."
   • You may be asked to verify your identity.
3. Tap the "Payments and subscriptions" tab at the top.
   • If you see "Subscriptions" directly on the main Play Store menu, tap that instead.
4. Tap "Manage subscriptions."
   • This lists every active subscription on your Google account.
5. Find "Candy AI" or "Everai" and tap it.
   • Make sure you're looking at the right subscription if you have multiple active.
6. Tap "Cancel subscription" and confirm.
   • Google will ask why you're cancelling (optional to answer).
   • Tap "Continue cancellation" or the final confirmation button.

Warning: Google Play sometimes takes up to 24 hours to send a cancellation confirmation email. If you don't receive one within a day, log back into Google Play and verify the subscription no longer shows as active.

Everai pricing and billing cycles in south africa

Everai's exact pricing in South African Rand (ZAR) is not publicly listed for 2024 to 2025. The company publishes prices in other currencies like Vietnamese Dong (VND) and US Dollars (USD), but South African pricing remains opaque unless you contact them directly or check your app store listing.

How to find your actual billing amount

Your bank statement or credit card bill shows the exact ZAR amount you're being charged each month. If Everai prices in USD or another foreign currency, your bank applies the exchange rate at the time of transaction. Check your most recent statement to see what you're actually paying.

For transparency, contact Everai support directly and ask for ZAR pricing in writing. Stopee recommends keeping this correspondence in case you need to dispute a charge later.

What happens after you cancel everai

Cancelling doesn't mean losing access immediately. Here's exactly what unfolds after you click that confirmation button.

Your access timeline after cancellation

After you cancel successfully, your subscription remains active until the end of your current billing period. If your renewal date is on the 15th of next month and you cancel today (the 3rd), you'll keep full access to all paid features until the 15th. On the 15th, your access ends automatically and you'll no longer see the premium features.

Automatic renewal stops completely once you cancel. You will not be charged again on your next renewal date if cancellation was successful. This is the most important protection: cancellation stops future billing before it happens.

Your account data and settings

Everai typically stores your account data, project history and settings even after cancellation. You retain the right to access this data or request it be deleted under the Consumer Protection Act. Log into your account anytime before your access expires and download or export any work you need. After your access ends, you may lose the ability to retrieve this information easily.

Pro tip: export or download your project data and any important files before your billing period ends. Don't wait until your access expires.

Can you get a refund from everai

Everai's official refund policy is narrow, but exceptions exist if you meet specific conditions.

Everai's refund policy explained

Everai does not offer refunds under its standard policy. However, refunds become possible if all of the following conditions are true: you request the refund within 24 hours of your payment; you've used fewer than 20 tokens on the platform; and you paid by credit or debit card (not alternative payment methods).

If you believe you qualify, contact Everai support immediately with your transaction details. Delays beyond 24 hours make refunds nearly impossible under their stated policy.

What to do if everai refuses your refund request

Everai's narrow refund window doesn't override your broader consumer rights. If you were charged without clear consent, if you were misled about trial terms, or if the service was materially different from what was promised, you can dispute the charge with your bank regardless of Everai's refund policy.

Document everything: take screenshots of the subscription page where you signed up, save any marketing emails that promised a trial, and keep records of your cancellation attempts. This evidence supports your bank dispute and increases the likelihood of a refund through your bank's chargeback process.

Common mistakes when cancelling everai

Cancellation seems simple, but small oversights lead to continued charges and lost money. Here are the mistakes Stopee sees most often, and how to avoid them.

Confusing web cancellation with mobile cancellation

If you subscribed through the Apple App Store or Google Play, cancelling only on the Everai website won't work. Your subscription exists inside the app store's system, not on Everai's servers. You must cancel through Settings (iOS) or Google Play (Android) to stop charges. Many people cancel on the web, believe they're done, and then get charged again because the mobile subscription never cancelled.

Pro tip: check both the web account and your mobile app store to confirm you've cancelled everywhere you subscribed.

Cancelling too close to the renewal date

App stores sometimes process renewals automatically a few hours before your calendar renewal date. If you cancel on the renewal date itself, you may be charged one last time because the system already initiated the transaction. Cancel at least 2 to 3 days before your renewal date to stay safe.

Forgetting to save cancellation confirmation

Cancellation confirmations are your proof. If charges continue by mistake and you contact your bank, the bank asks for evidence that you cancelled. Without the confirmation email or a screenshot, you weaken your dispute. Save every confirmation immediately.

Assuming access ends immediately

Cancelling doesn't revoke your access instantly. You still have full access until the billing period ends. This is good news for using the service until your paid time runs out, but it also means you won't notice if something goes wrong with the cancellation for several weeks. Check your account a few days after cancelling to confirm the cancellation stuck.

Checklist: before and after you cancel

Use this checklist to ensure you cancel correctly and protect yourself.

Why thousands of south africans choose stopee for subscription help

Cancelling Everai should be straightforward, but companies often rely on the fact that most people never follow through. You navigate unclear settings, face dark pattern design (like fake "cancel" buttons), or discover no cancellation option on the website at all. This is where Stopee helps. We've guided thousands of South African consumers through cancellation processes for every major subscription service. Whether you're stuck on Everai, cancelled but still getting charged, or need to escalate to your bank, Stopee has the expertise and templates to protect your money.

Visit Stopee.com to explore cancellation guides for other services, access dispute letter templates, and learn how to negotiate refunds with merchants. Stopee empowers you to take control of your subscriptions and keeps your money where it belongs: in your account.

How to contact everai support if cancellation fails

If you've followed the cancellation steps and your subscription refuses to cancel, or if you're still being charged after cancellation, contact Everai support directly before escalating to your bank.

Everai contact information

Everai operates through EVER Digital Marketing, located in South Africa. You can find their office address at Ever.co.za. Contact their support team through the Everai platform itself or through their official website. Request a cancellation confirmation in writing and ask for a specific reason if they refuse to cancel.

Keep copies of every email exchange. These records form the foundation of a bank dispute if Everai continues to charge you without authorization.

Pro tip: use Stopee's dispute letter templates (available at Stopee.com) when writing to Everai support. Professional, documented communication increases the chance they'll act quickly.

Next steps if everai doesn't respond

If Everai ignores your cancellation request or refuses to honour it, contact your bank within 60 to 90 days of the unwanted charge. Provide your bank with all correspondence and a clear explanation that you cancelled but were charged anyway. Your bank initiates a chargeback investigation and can reverse the transaction if evidence supports you.

Stopee has helped thousands cancel successfully; you will too. The system may seem designed to trap you, but you hold the power when you understand the process.