Manage Imagify

How to cancel imagify and understand your refund rights in singapore

What imagify does and who uses it

Imagify is a cloud-based image optimisation tool that automatically compresses and converts your website images to improve page speed and performance. It's built for WordPress site owners, developers and businesses that want faster loading times without manually editing hundreds of image files.

If you rely on Imagify to keep your site responsive, or if you've moved to a competitor, cancelling is straightforward. Stopee has helped thousands of consumers understand their cancellation rights, and we'll walk you through exactly how to do it.

Who typically uses imagify

WordPress administrators, web designers, e-commerce teams and digital agencies use Imagify to handle bulk image compression across multiple websites. The service integrates directly into WordPress, so cancelling doesn't mean your images disappear-it just stops new compression and automatic optimisation.

Imagify's free and paid tiers

Imagify offers a free Starter plan with 20 MB monthly quota, and paid Growth plans that scale from S$7.62 per month. Understanding which plan you're on matters when you cancel, because your access level changes depending on what you originally paid for.

Imagify pricing and plan comparison

Before you cancel, know exactly what you're paying and what you'll lose access to.

If you're on an annual plan, cancelling early typically means you lose the remaining months with no refund. Monthly plans are easier to exit. Stopee recommends checking your billing date before you proceed so you know exactly when your next charge is due.

Should you cancel imagify

Cancellation makes sense in specific situations. Be honest with yourself before you go through with it.

Reasons to stay with imagify

• You run multiple WordPress sites and need centralised image management.
• Your site speed has visibly improved since you started using it.
• You're on the Growth plan and the cost (less than S$8/month) is negligible compared to hosting.
• The service integrates seamlessly with your existing WordPress workflow.

Reasons to cancel imagify

• You've switched to a hosting provider that includes built-in image optimisation.
• You're using a page-builder platform (Wix, Squarespace) that has native image compression.
• You're consolidating tools and want one all-in-one solution instead.
• Budget pressure is forcing you to cut SaaS subscriptions you can live without.
• You haven't noticed measurable improvements in page speed or SEO rankings.

Consider this before cancelling

Your existing images won't be deleted when you cancel. They stay on your site, just unoptimised going forward. If you cancel and later regret it, you'll need to re-subscribe and re-compress new uploads. Stopee recommends pausing rather than cancelling if you're unsure, but Imagify doesn't offer a pause feature-you either stay subscribed or you don't.

How to cancel your imagify subscription

Your cancellation method depends on where you bought your subscription. Each path is straightforward if you follow the right steps.

Cancel via the imagify website (self-service)

This is the fastest and most direct method. You control the cancellation immediately and retain access until your billing period ends.

1. Log in to your Imagify account at the official website using your email and password.
   • If you've forgotten your password, use the "Forgot password" link to reset it before you proceed.
2. Navigate to your Account settings or Dashboard (usually in the top-right menu under your name or profile icon).
   • Look for a "Billing," "Subscription," or "Plans" section.
3. Find your active subscription in the billing section.
   • You'll see your plan name, renewal date and payment method.
4. Select the option to "Cancel subscription" or "Manage subscription."
   • Some services ask you "Why are you leaving?" - this feedback is optional, and your answer doesn't affect the cancellation.
5. Review the final screen, which confirms your cancellation and tells you when your access ends.
   • Take a screenshot or write down your confirmation number for your records.
6. Confirm the cancellation by clicking the final "Cancel subscription" or "Confirm" button.
   • Your subscription is now cancelled. No further charges will be made after your current billing period ends.

Pro tip: Check your email (including spam folder) immediately after cancellation for a confirmation email from Imagify. This email serves as proof that you cancelled on a specific date and is valuable if any billing dispute arises later.

Cancel an apple app store purchase

If you bought or renewed your Imagify subscription through Apple (iPhone or Mac App Store), Apple controls your billing, not Imagify. You must cancel within Apple's settings.

1. Open the App Store app on your iPhone, iPad or Mac.
   • On iPhone/iPad: tap the profile icon in the bottom-right corner.
   • On Mac: click your name in the top-left corner of the App Store window.
2. Tap or click "Subscriptions."
   • You'll see all active subscriptions tied to your Apple ID.
3. Find "Imagify" in the list and tap or click it.
   • If you don't see it, scroll down-sometimes it's grouped under your developer or payment method.
4. Tap or click "Cancel subscription."
   • Apple may ask if you want to keep the subscription; select "Confirm cancellation" to proceed.
5. You'll see a confirmation message showing your access end date (usually the current billing date).
   • Apple will not charge you again after that date.

Warning: If you cancel via App Store but your web account is still active, you may receive two charges next billing cycle. Always cancel both your web account and App Store subscription if you have both.

Cancel a google play purchase

Like Apple, Google Play handles its own subscriptions independently. You cancel through Google Play, not through Imagify's website.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Tap "Manage subscriptions."
   • You'll see a list of all active subscriptions on your Google account.
3. Find and tap "Imagify."
   • If you don't see it, search for it using the search bar at the top.
4. Tap "Cancel subscription."
   • Google may ask follow-up questions about why you're leaving-these are optional.
5. Confirm your cancellation.
   • Google will send you a confirmation email, and billing stops after your current period ends.

Pro tip: If you're cancelling because Imagify doesn't work well on your Android device, document your experience. Google takes quality complaints seriously and may offer additional help or refund options for malfunctioning apps.

Cancel via email (if self-service fails)

If you can't access your account or the cancellation button doesn't work, you can cancel by email. This method is slower but creates a paper trail.

1. Open your email and compose a message to Imagify's support address (check their support page or recent invoices for the correct contact).
   • Use a professional tone and be clear about your intent to cancel.
2. Include the following details in the email:
   • Your account email address (the one registered with Imagify).
   • Your full name.
   • Your subscription plan name and renewal date.
   • A clear statement: "I request to cancel my Imagify subscription effective immediately."
3. Send the email and wait for a response (usually within 24-48 hours).
   • Imagify may ask clarifying questions or send a confirmation.
4. Keep the original email and any replies in a folder for your records.
   • If a dispute arises, you'll have proof of when you requested cancellation.

Stopee recommends email cancellation only as a last resort because it's slower and depends on support responding. Try the self-service website method first.

What happens after you cancel imagify

Cancellation doesn't mean immediate loss of access. Understanding the timeline helps you plan your next steps.

Your access during the notice period

After you cancel, your Imagify account continues to work until the end of your paid billing period. If you cancel on the 5th of the month and your renewal date is the 20th, you keep full access until the 20th. You can still upload, compress and download images during this window.

Use this time wisely. Export any image optimization reports you need, download high-resolution versions of your optimised images, and plan your migration to another service if you're switching tools.

What changes when the billing period ends

On your renewal date, your account automatically downgrades to Imagify's free Starter plan. You'll lose access to your paid features (larger data allowance, priority support, API access) but retain a 20 MB monthly quota. Your existing images remain on your site, unoptimised but not deleted.

No further charges will appear on your credit card or payment method. Imagify sends a confirmation email when the downgrade happens, though it's easy to miss.

If you need to reactivate later

Your account remains open indefinitely at the free tier. If you decide you want Imagify again, you can upgrade back to a paid plan anytime. Your old images and optimisation history are preserved, so reactivating is seamless.

Refund policy and consumer protection

This is the critical section. Know your rights before you cancel.

Imagify's standard refund policy

Imagify does not offer refunds for cancelled monthly or annual subscriptions. Once you've paid for a billing period, that payment is final-even if you cancel halfway through the month. This policy is standard across most SaaS companies but isn't always fair to you.

If you cancel your subscription partway through a month, Imagify does not provide pro-rata refunds for the unused portion. For example, if you pay S$7.62 on the 1st and cancel on the 15th, Imagify keeps the full S$7.62 with no refund.

Exceptions: warranty claims and defects

The only refund exception is if Imagify fails to deliver what you paid for. Under Singapore's consumer protection law, if the service is faulty, non-functional or doesn't match its description, you can claim a refund within 14 days of purchase. This is a warranty claim, not a simple cancellation refund.

To make a warranty claim:

• Document the issue (screenshots, error messages, performance data).
• Contact Imagify support with evidence and ask for a refund as a remedy for the defect.
• If Imagify refuses, escalate to Singapore's Consumers Association (CA) or reach out to Stopee for guidance on your next steps.

Refunds for app store purchases

If you bought Imagify through Apple App Store or Google Play, refund policies belong to those platforms, not Imagify. Apple offers a 14-day refund window for app subscriptions, and Google has a similar grace period. You must request the refund directly from Apple or Google, not from Imagify.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you in specific situations. You have the right to:

• Receive services that are of acceptable quality and fit for their purpose.
• Receive accurate descriptions of what Imagify does before you buy.
• Claim a refund, replacement or repair if the service is faulty within 6 months of purchase (the burden shifts to Imagify to prove it's not faulty).
• Cancel a subscription if it was sold using unfair contract terms or dark patterns (e.g., hidden auto-renewal clauses).

If Imagify breaches any of these rights, you can lodge a complaint with Singapore's Consumers Association or seek legal advice. Stopee recommends documenting everything: receipts, confirmation emails, cancellation requests and support responses.

Common mistakes when cancelling imagify

Cancellation seems simple, but small errors can lead to unexpected charges or lost access. You're not alone-thousands of people make these mistakes every week.

Mistake 1: cancelling only the web account but not the app store subscription

If you subscribed via Apple App Store or Google Play and also have a web account, you need to cancel both separately. Many people cancel their web account and think they're done, only to see a charge from Apple or Google a month later. Both systems operate independently, so one cancellation doesn't affect the other.

How to avoid it: Before you cancel, check your bank or credit card statement from the last three months and see which service provider charged you (Imagify directly, Apple, or Google). Then cancel through that exact channel.

Mistake 2: forgetting to screenshot your confirmation

Email confirmations can be lost, deleted or end up in spam. If a dispute arises about whether you actually cancelled, you'll need proof. Screenshots of the cancellation confirmation page (with date and time visible) protect you.

How to avoid it: Immediately after you click "Confirm cancellation," take a screenshot of the confirmation page showing your cancellation date and any reference number. Save it to your phone or email it to yourself in a "Receipts" folder.

Mistake 3: cancelling too close to your renewal date

If your renewal date is tomorrow and you cancel today, some systems still charge you because the billing cycle has already started processing. It's usually safe to cancel anytime, but earlier is always safer than later.

How to avoid it: Cancel at least 3-5 days before your renewal date. If you're within 24 hours of renewal and Imagify charges you, contact support immediately and ask for a courtesy refund. Some companies will reverse a charge if you ask within 24 hours of the transaction.

Mistake 4: not checking for hidden subscriptions or add-ons

If you added API access, priority support, or any extras to your main subscription, those may be billed separately. Cancelling your main plan doesn't automatically cancel add-ons.

How to avoid it: Before you cancel, review your billing page and look for all active products or services tied to your account. Cancel each one individually if needed.

Mistake 5: assuming your images will be deleted

Your images don't disappear when you cancel. They stay on your website, just without Imagify's optimisation applied to new uploads. If you have mission-critical images, export them before the cancellation period ends-not because Imagify will delete them, but because you might want a backup.

How to avoid it: Download or export your image optimization reports and any metadata before your billing period ends. This gives you a record of what Imagify did for you and helps you measure impact if you ever resubscribe.

Cancellation checklist for imagify

Use this step-by-step checklist to ensure you cancel correctly and protect yourself.

Stopee recommends setting a calendar reminder for one day after your scheduled renewal date. Log in to confirm that you were not charged and that your account has downgraded to the free plan. If you were charged after cancelling, contact support immediately with your cancellation confirmation.

Reviews and what other imagify users say

Imagify has a 4.5 out of 5 star rating on Trustpilot, with thousands of reviews. Users praise its simplicity and integration with WordPress, but some mention that image quality sometimes drops noticeably after compression.

Common themes from users who cancel:

• "Switched to [competitor] because it was cheaper and offered better lossy compression."
• "My hosting provider included image optimisation, so Imagify became redundant."
• "Cancelled because I barely used it, and S$7.62 a month added up over time."
• "The free plan is too limited; the paid plan was too expensive for my small blog."

Users who stay tend to highlight seamless WordPress integration, responsive support and consistent image quality. If you're on the fence, test Imagify's free Starter plan for a month-if you don't see real improvements in page speed or user experience, cancelling is the right call.

Key takeaways and next steps

Cancelling Imagify is straightforward if you follow the correct method for your subscription type (web, Apple, or Google). You keep access until your billing period ends, and you won't see any new charges after that date.

Refunds are not offered for standard cancellations, but you do have consumer protections under Singapore law if the service is faulty or misrepresented. If you encounter any issues, document everything and escalate to the Consumers Association if Imagify refuses to help.

Stopee has helped thousands of consumers cancel subscriptions, claim refunds and understand their rights. If you're unsure about whether to cancel, or if Imagify refuses to cancel your account or continues charging you after cancellation, Stopee provides step-by-step guidance and escalation support. Visit Stopee.com to learn more about protecting yourself from unfair billing practices and claiming refunds you're legally entitled to.

Contact information for imagify support

If you need to reach Imagify directly, check your most recent invoice or visit their official website for the current support email address. Stopee recommends emailing support with your account details and cancellation request, and keeping copies of all correspondence.