Manage Imagify

How to cancel imagify and protect your image optimisation investment

What imagify is and why you might want to cancel

Imagify is a cloud-based image optimisation service that compresses and resizes images automatically, helping WordPress sites and other web platforms load faster. You subscribe to a monthly or annual plan, upload your images to their servers, and they handle the compression work for you.

If you have decided that Imagify no longer fits your needs, or you want to switch to a different image optimisation tool, cancelling your subscription is straightforward. At Stopee, we help South African consumers understand exactly what happens when you cancel, what refunds you can expect, and how to protect yourself during the process.

How imagify works

You connect Imagify to your WordPress site via a plugin, set your compression preferences (lossy or lossless), and the service automatically optimises your image library. You pay for a monthly data quota, and once images are compressed, they remain optimised even if you cancel your subscription later.

Why cancellation matters

Many South African website owners subscribe to image optimisation tools without fully understanding their billing cycles or refund policies. Cancelling at the wrong time, or without following the correct process, can result in unexpected charges or wasted credits. Stopee has researched Imagify's cancellation process so you can exit cleanly and protect your budget.

Your consumer rights in south africa before you cancel

South African consumers are protected by the Consumer Protection Act (CPA), which gives you specific rights when dealing with subscription services like Imagify.

What the CPA guarantees you

The CPA requires that all online services provide you with fair value, clear terms, and the right to cancel without penalty within a reasonable timeframe if the service fails to meet its promises. If Imagify charges you without your explicit consent, or fails to deliver the compression quality promised, you have grounds to dispute the charge with your bank or credit card provider.

The Act also grants you a cooling-off period of up to 14 days from purchase if you cancel an online subscription without reason, though Imagify's own terms may be more restrictive. The National Consumer Commission (NCC) is your escalation point if Imagify refuses to honour your consumer rights.

What to do if imagify refuses to cancel

If Imagify's support team does not respond to your cancellation request within 7 working days, or refuses to cancel your subscription, lodge a complaint with the National Consumer Commission (NCC) at www.ncc.org.za. Document all your cancellation attempts in email screenshots, and include your account number and subscription details in your NCC complaint.

The right way to cancel your imagify subscription

Cancelling Imagify depends on where you subscribed, and Stopee recommends you follow the correct channel for your situation.

Cancelling via the imagify website (recommended)

This is the fastest and most reliable method, and it gives you a paper trail.

1. Log in to your Imagify account on the Imagify website.
2. Navigate to your account settings or subscription management page.
3. Look for a "Cancel subscription" or "Manage plan" option.
4. Click the cancellation link and confirm your request.
5. Send a follow-up email to Imagify support (support@imagify.io or the contact address in your account) with the subject line "Subscription cancellation request" and include:
   • Your account email address
   • Your full name and subscription plan name
   • A clear statement: "I request to cancel my Imagify subscription effective immediately."
6. Request a cancellation confirmation email with the date and new status (Free plan).
7. Save this confirmation for your records.

Pro tip: Send your cancellation email during business hours (European time, as Imagify is based in France) to receive a faster response. Include the phrase "effective immediately" to avoid any ambiguity about when you want your subscription to end.

Cancelling a subscription purchased via apple app store or google play

If you subscribed to Imagify through your phone's app store, you must cancel through that store, not through Imagify's website. Imagify's support pages do not provide specific App Store or Google Play cancellation instructions, which is why many users get stuck.

1. On your iPhone or iPad, open the App Store app.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions."
4. Find "Imagify" in the list.
5. Tap "Cancel subscription" and confirm.
6. Take a screenshot of the cancellation confirmation showing the date and new status.

For Android users:

1. Open Google Play on your Android phone.
2. Tap your profile icon in the top right.
3. Select "Payments and subscriptions," then "Subscriptions."
4. Tap "Imagify."
5. Select "Cancel subscription" and confirm the cancellation date.
6. Screenshot the confirmation.

Warning: App Store and Google Play cancellations can take 24 to 48 hours to sync with Imagify's servers. If you are charged again after cancelling via the app store, contact Imagify support immediately with your App Store or Google Play cancellation receipt, and ask them to refund the duplicate charge.

What happens to your account and images after you cancel

Cancelling Imagify feels uncertain for many users because the company's support pages are vague about what you lose and what you keep. Here is exactly what changes.

Your account access and image library

After you cancel a paid plan, your Imagify account automatically reverts to the Free plan before your next renewal date. This means you lose access to premium features like bulk uploads and priority support, but all your previously compressed images remain optimised and accessible within your WordPress site or web platform.

Your compressed images do not revert to their original, unoptimised versions. Once Imagify has compressed an image, that compression stays in place even after cancellation. You keep the performance benefit forever.

Billing and future charges

Cancelling stops any future monthly or annual charges. Your subscription will not renew on the next billing date. If you subscribed to a 12-month instalment plan, cancellation stops future instalments, but amounts already debited to your account are not refunded (see the refunds section below for more detail).

Check your email inbox for a cancellation confirmation from Imagify within 24 hours. If you do not receive one, follow up via the support contact method you used.

Refunds and what you should realistically expect

Refunds are where most Imagify cancellations disappoint South African users, and Stopee wants you to understand the reality before you act.

Monthly subscriptions: no refunds

Imagify's refund policy explicitly states that no refunds are issued for monthly subscriptions. You can cancel at any time, and you will stop being charged in the next billing cycle, but you will not receive a refund for the current month, even if you cancel on the first day of the month.

This is legal in South Africa under the CPA, provided Imagify made their refund policy clear at the time you subscribed. If you do not remember seeing the no-refund policy, take a screenshot of Imagify's current terms and compare them to your original order confirmation.

Annual and 12-month instalment plans

Cancelling a 12-month plan stops future instalments, but already debited amounts are not refunded. For example, if you subscribed to a 12-month plan in January and cancel in March, you have already paid for three months and will not receive those three months back.

Exception: Imagify's terms reference a cooling-off period for pre-downloaded purchases, which may apply if you cancel within 14 days of signing up and have not yet used the service significantly. Contact Imagify support immediately if you fall into this scenario, and ask for a cooling-off refund based on the CPA's 14-day cooling-off period for online purchases.

How to request a refund if you believe you are eligible

If you believe Imagify owes you a refund under the CPA (for example, because the service was faulty or the charges were unauthorised), send a formal refund request email to Imagify support with this structure:

1. State the date of your original purchase and subscription plan.
2. Explain why you believe a refund is owed (service failure, unauthorised charges, cooling-off period still open).
3. Request a full or partial refund within 7 days.
4. Include your account email and any order confirmation numbers.
5. Sign off with: "If you do not respond within 7 working days, I will escalate this to the National Consumer Commission."

Save all Imagify's responses. If they refuse, lodge a complaint with the NCC or your bank's dispute resolution team.

Imagify pricing and what you are paying for

Imagify does not publish official South African ZAR pricing on their website, which means local prices vary by store and payment method.

How imagify's pricing works

Imagify charges based on monthly data quotas. You pay a flat monthly fee for access to a certain amount of image data (measured in gigabytes). If you exceed your quota, you either pay overages or upgrade to a higher plan. Unused data does not roll over to the next month; your quota resets on your renewal date.

To get current South African ZAR pricing, contact Imagify support directly or check the store where you subscribed (App Store, Google Play, or your credit card statement for the exact amount debited).

Common mistakes to avoid when cancelling imagify

Cancelling a subscription feels like a simple task, but small errors can lead to unexpected charges or confusion about your account status. Here are the pitfalls Stopee has seen South African users hit.

Deleting the plugin without cancelling the subscription

Many WordPress users delete the Imagify plugin from their site, then assume the subscription is cancelled. It is not. Deleting the plugin only removes it from your WordPress dashboard; your subscription on Imagify's servers continues to renew monthly, and you keep getting charged. Always cancel your subscription through Imagify's account settings first, then delete the plugin.

Cancelling through the wrong channel

If you subscribed via the App Store or Google Play, cancelling through Imagify's website will not work. The two systems are separate, and Imagify's support staff cannot cancel app store subscriptions for you. You must cancel in the app store where you bought it. Using the wrong channel is the number one reason for continued charges after a failed cancellation attempt.

Not requesting written confirmation

Imagify's email response times can be slow, especially during European weekends. If you do not receive a cancellation confirmation email within 48 hours, send a follow-up asking for written proof of your cancellation. Screenshot everything. This protects you if Imagify charges you again and claims the cancellation was never received.

Cancelling too close to your renewal date

If your renewal date is tomorrow and you cancel today, Imagify may still charge you for the next month because the renewal has already been processed. Once charged, you cannot get a refund under their policy. Check your next renewal date before you cancel, and if it is within 24 hours, contact support and ask them to cancel "effective immediately" and refund the pending renewal charge.

Your cancellation checklist

Use this checklist to ensure you cancel cleanly and can prove it if there is a dispute later.

1. Check your next renewal date in your Imagify account or on your credit card statement.
2. Send a cancellation email to Imagify support with your account email, full name, and the phrase "effective immediately."
3. If you subscribed via App Store or Google Play, cancel the subscription through that store as well (web subscription and app subscription are separate).
4. Wait 24 to 48 hours and screenshot your Imagify account page showing "Free plan" status.
5. Save the cancellation confirmation email from Imagify in a dedicated folder.
6. Check your credit card statement 3 to 5 days later to confirm no renewal charge appears.
7. If a renewal charge does appear, contact your bank or credit card provider and reference your cancellation confirmation email.
8. Delete the Imagify plugin from your WordPress site only after you have confirmed the subscription is cancelled.

Should you keep imagify, or is cancellation the right choice?

Before you cancel, consider whether Imagify is truly the wrong fit or whether you are cancelling for the wrong reason.

Keep imagify if you:

• Have a WordPress site with more than 200 images and notice slower page load times.
• Use image-heavy e-commerce or portfolio platforms and want hands-off compression.
• Cannot afford to manually compress images yourself using desktop tools like TinyPNG or Squoosh.
• Want your images optimised automatically as you upload new content.

Cancel imagify if you:

• Are only using the Free plan and paying nothing (cancellation is unnecessary, but you can downgrade).
• Have switched to a competitor like Shortpixel or Optimole that you prefer.
• Have reduced the number of images on your site significantly and no longer need the quota.
• Found that image compression is not improving your site's speed as much as you hoped (poor page speed may be caused by server hosting, not image size).
• Are cutting costs and can compress images manually using free online tools.

If you are on the fence, contact Imagify support and ask about downgrading to a lower-tier plan instead of cancelling. Downgrading keeps your compressed images intact while reducing your monthly costs.

Contact information and escalation address for imagify

Imagify is operated by WP Media, a French company. There is no South African office address listed in their terms of service.

How to contact imagify for cancellation

• Support email: Use the contact form on the Imagify website or look for support email in your account settings.
• Official business address: WP Media, France. Check Imagify's General Terms and Conditions for the full registered address.
• Escalation: If Imagify does not respond within 7 working days, lodge a complaint with the National Consumer Commission (NCC) at www.ncc.org.za or contact your bank's dispute resolution team.

Stopee recommends always sending cancellation requests via email so you have a dated, permanent record. Phone calls leave no proof, and live chat conversations may not be saved if you need to escalate to the NCC.

Your final step: let stopee help you stay protected

Cancelling Imagify is straightforward when you know the right process, but the no-refund policy and complex app store cancellation rules catch many South African consumers off guard. At Stopee, we have helped thousands of consumers cancel unwanted subscriptions cleanly, and we know exactly where companies like Imagify try to make the process difficult.

Use this guide as your roadmap: send your cancellation email today, wait for confirmation, and check your credit card statement one week later. If Imagify charges you again after cancellation, do not accept it as inevitable. Contact them, reference your cancellation confirmation email, and escalate to the NCC if they refuse to refund you.

You control your subscriptions. Stopee empowers you to take that control back.