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Cancel Hily: The Right Way
How to cancel hily and protect your money in singapore
What hily is and why you might want to cancel
Hily is a dating app that uses an algorithm and interactive features like short videos, stories, and icebreaker prompts to help you connect with potential matches. The app offers both free and premium subscription tiers, plus in-app purchases such as profile boosts and access to personality quizzes. If you've started a paid subscription and now want to step back, you're not alone - and Stopee is here to guide you through the cancellation process with clarity and confidence.
Understanding hily's subscription structure
Hily's paid plans unlock premium features that help your profile stand out. The app operates on a weekly billing cycle for most subscriptions, with promotional offers like discounted rates or free trial periods often available at sign-up. Whether you subscribed through the App Store, Google Play, or directly on Hily's website, the method you use to cancel depends on where you paid - and that's where most users get stuck.
Common reasons to cancel
You might cancel because you've found a match, want to take a break from dating, prefer to use the free version, or simply feel the premium features aren't delivering value. Whatever your reason, cancelling quickly prevents unwanted charges and gives you back control of your spending. Stopee helps thousands of users cancel subscriptions that no longer serve them - and we've built this guide to make your cancellation seamless.
Your consumer rights and legal protections in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services like dating app subscriptions. Understanding your rights gives you leverage if Hily or the app platforms make cancellation difficult.
What singapore law says about digital subscriptions
Under the Consumer Protection (Fair Trading) Act, traders (including Hily and app platforms) must give you clear information about automatic renewal before you subscribe. If they don't, you have grounds to dispute charges. Singapore also requires that cancellation be as simple as the sign-up process - so if Hily makes cancelling harder than subscribing, that's a potential violation.
If Hily or an app platform refuses a legitimate refund request, you can escalate to the Consumers Association of Singapore (CASE). CASE offers free mediation and can pressure the company to refund you if they've breached fair trading rules.
Your statutory cooling-off rights
Singapore does not currently offer a statutory 14-day cooling-off period for digital services purchased online (unlike the European Union). However, if Hily's terms promise a trial period or money-back guarantee, that contract term is enforceable - and Stopee recommends keeping screenshots of any promotional offers at the time you subscribed.
Cancellation methods by platform
Hily subscriptions are sold through three different channels, and each channel has its own cancellation process. You must cancel through the same platform where you paid, not just delete the app or your account.
Where you subscribed determines how you cancel
If you subscribed via the Apple App Store, you cancel in Apple's settings - not in Hily itself. The same applies to Google Play. If you signed up directly on Hily's website, you contact Hily's support team. Many users waste time trying to cancel inside the app, only to discover the option doesn't exist there.
The three cancellation paths
Stopee has summarized the exact cancellation route for each platform below. Follow the one that matches where you paid, and you'll avoid wasted time and unnecessary charges.
How to cancel hily on iOS (Apple app store)
If you subscribed to Hily Premium through your iPhone or iPad, the App Store holds your subscription - not Hily. You must cancel through Apple's settings to stop automatic renewal.
Step-by-step cancellation on iOS
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID name at the top of the screen.
- This opens your Apple ID menu.
- Select Subscriptions.
- You'll see all active subscriptions linked to your Apple ID.
- Find and tap Hily Premium.
- If you see multiple Hily subscriptions, tap the one you want to cancel.
- Tap Cancel Subscription.
- Apple will ask you to confirm; tap Confirm again.
- Check your email for Apple's cancellation confirmation.
- Save this email - it proves when you cancelled.
What happens after you cancel on iOS
Your Hily Premium features continue until your current billing cycle ends. You retain access to paid content for the full week you've already paid for. Automatic renewal stops, and Apple will not charge you again.
Pro tip: Apple sometimes offers refund credits if you cancel within a few days of purchase and haven't used premium features heavily. If you subscribed in error or were charged twice, open Apple's "Report a Problem" tool from your receipt email and request a refund - Apple often approves these within 48 hours.
How to cancel hily on android (Google play)
Android users who subscribed through Google Play face a similar process. Google Play, not Hily, manages your subscription renewal - so you cancel there.
Step-by-step cancellation on android
- Open the Google Play app on your Android device.
- Tap the menu icon (three horizontal lines) in the top-left corner.
- This opens the main menu.
- Select Payments and subscriptions.
- You'll see this option in the menu.
- Tap Subscriptions.
- A list of your active subscriptions appears.
- Tap Hily Premium.
- The subscription details page opens.
- Tap Cancel subscription at the bottom.
- Google will ask for your reason (optional) and confirmation.
- Confirm cancellation and look for Google's email confirmation.
- This email documents when you cancelled.
What happens after you cancel on android
Like iOS, your premium access continues until the end of your current billing period. Automatic renewal stops immediately, and Google will not charge you again.
Pro tip: Google Play offers a generous refund window - usually within 48 hours of purchase, you can request a full refund and often receive it automatically. If you cancelled outside that window but feel you have a legitimate complaint (such as fraudulent charges), contact Google Play support via the app and escalate to the Google support team. Stopee recommends acting quickly because Google's refund approval rate drops significantly after 48 hours.
How to cancel hily if you subscribed on the website
If you signed up for Hily Premium directly on Hily's website (not through an app store), you'll need to contact Hily's support team to cancel. Hily does not provide a self-service cancellation tool for web subscriptions.
Step-by-step cancellation for web purchases
- Open the Hily app on your phone.
- Web purchases are managed through in-app support.
- Navigate to the Help or Support section.
- Look for a settings menu, usually in your profile area.
- Select Live Chat or Contact Support.
- Hily offers in-app live chat for faster responses.
- Explain that you want to cancel your web subscription.
- Provide your registered email address or account ID.
- Be clear: "I want to cancel my Hily Premium subscription and stop automatic renewal."
- Ask the support agent to confirm cancellation in writing.
- Request a confirmation message or email from support@hily.com.
- Alternatively, email support@hily.com directly.
- Subject: "Subscription Cancellation Request"
- Include your registered email, account ID, and request date.
- Save all correspondence until your billing stops.
- Keep emails for 30 days after your final billing cycle to verify cancellation worked.
What happens after you cancel a web subscription
Hily typically stops renewal at the end of your current billing cycle, though response times vary (usually within 2-3 business days). Always verify that Hily has processed your cancellation by checking your account settings or waiting to see whether the next charge fails to appear.
Warning: Web subscription cancellations are manual - Hily support staff must process them. If you don't receive confirmation, follow up by email within 24 hours. Stopee advises keeping your cancellation request email forever, as proof you tried to cancel if a disputed charge later appears on your statement.
What happens after you cancel hily
Cancelling your subscription triggers a series of changes to your account access and billing. Knowing what to expect prevents confusion and helps you spot billing errors early.
Your access during the final billing cycle
After you cancel, Hily Premium features remain active until the end of your current paid week. You keep full access to boosts, profile visibility tools, quizzes, and all premium messaging features. This grace period is standard - you've paid for that time, and you're entitled to use it.
What happens to your account and data
Cancelling a subscription does not delete your Hily account or remove your profile from the app. Your photos, matches, and message history remain intact. You'll revert to the free version of Hily once the paid period ends, meaning your profile visibility and messaging features will be restricted - but your data stays.
If you want to delete your account entirely, follow Hily's separate account deletion process in the app settings. Deletion and subscription cancellation are two different actions, and Stopee recommends handling them separately so you don't accidentally lose account access while trying to stop charges.
Automatic renewal stops
Once you cancel through Apple, Google, or Hily support, automatic renewal ceases. You will not be charged again, regardless of how many times you open the app. However, verify this by checking your app store subscription list one week after your final billing date - the subscription should disappear or show as "cancelled."
Will you get a refund?
Refund eligibility depends on where you subscribed and how much of your subscription period has elapsed. Hily itself does not offer refunds for unused time - instead, refund decisions rest with Apple, Google, or Hily support (for web purchases).
Refunds for app store (iOS) purchases
Apple's refund policy is strict but fair. You can request a refund within 45 days of purchase, though the easiest approvals happen within the first 48 hours. To request a refund:
- Open your email and find your Hily Premium receipt from Apple.
- Click the "Report a Problem" link in the receipt email.
- This takes you directly to Apple's refund portal.
- Select the reason: "I did not intend to make this purchase" or "This service does not match the description."
- Be honest - Apple reviews your refund reason.
- Submit your request.
- Apple emails you within 48 hours with a decision.
- If denied, you can appeal once.
- Explain why you believe the charge was unfair (e.g., no clear cancellation option, auto-renewal not clearly disclosed).
Pro tip: Apple is more likely to refund you if you can show that Hily's terms hid the cancellation process or that auto-renewal wasn't clearly disclosed before charging. Keep screenshots of the App Store listing at the time you subscribed - these prove what Hily promised.
Refunds for google play (Android) purchases
Google Play offers a generous 48-hour refund window. Within this window, you can cancel and receive an automatic refund. After 48 hours, refunds become discretionary - but Google still approves many requests if you have a legitimate complaint.
- Open Google Play and find your Hily Premium subscription purchase.
- Tap the subscription name in your purchase history.
- Select "Request a refund" if available.
- This option appears within 48 hours of purchase.
- Choose your reason and submit.
- Google processes auto-refunds instantly within the 48-hour window.
- If the refund button is gone, contact Google Play support directly.
- Explain your situation and request a one-time refund exception.
Pro tip: Google Play tracks how often you've used the app and features. If you cancelled within 48 hours and barely used Hily Premium, your refund approval rate is nearly 100%. If you've been using it for a week, expect denial - but it's always worth trying.
Refunds for web subscriptions
Hily's refund policy for direct web purchases is discretionary - Hily decides on a case-by-case basis. Hily does not offer automatic refunds for unused subscription time, but if you contact support within 7 days of your first charge and explain your reason, Hily may approve a one-time refund, especially if you subscribed during a promotional period you misunderstood.
- Email support@hily.com within 7 days of the charge.
- Subject: "Refund Request for Hily Premium Subscription"
- Include your account email, subscription start date, and the charge amount.
- Explain why you want a refund (e.g., "Subscription was unclear," "I don't use the features," "Charged in error").
- Request that Hily process a refund and confirm cancellation.
- Ask for written confirmation in reply.
- If Hily refuses, escalate to your payment method (credit card or bank).
- File a chargeback dispute, citing unclear auto-renewal terms.
Warning: Hily may close your account if you file a chargeback, so only pursue this route if Hily has refused your refund request in writing. Stopee advises documenting every interaction with Hily support before escalating to your bank.
Hily pricing and subscription plans
Understanding what you're paying for helps you decide whether Hily Premium is worth keeping. Prices below reflect Singapore app store pricing and may vary by platform, promotion, or exchange rates.
Current hily pricing
| Plan | Price | Billing cycle | Features |
|---|---|---|---|
| Hily Premium (standard weekly) | S$21.98 | Weekly | Full premium access after 3-day free trial |
| Hily Premium (50% discount promo) | S$14.98 | Weekly | Promotional rate; may not renew at this price |
| Profile Boost (in-app purchase) | S$8.98 | One-time | Temporary profile visibility boost |
| Free version | Free | Ongoing | Basic messaging and profile creation |
Promotional offers and free trials
Hily frequently offers a 3-day free trial before the first charge hits your account. Cancelling before day 4 typically prevents the first charge - but verify this by checking your app store subscription settings. Some users miss the cancellation deadline because the free trial runs out at midnight, not at the time they subscribed.
Pro tip: Set a phone reminder for day 3 of any free trial. Many subscription scams rely on you forgetting the deadline and being charged. Stopee recommends cancelling immediately after the free trial starts if you're unsure whether you'll use the premium features.
Common mistakes to avoid when cancelling hily
Cancelling a subscription is simple, but a few missteps can cost you money or leave unwanted charges running. You're not alone in making these mistakes - they happen to thousands of users every year, and Stopee has summarized the most expensive ones below.
Mistake 1: deleting the app instead of cancelling the subscription
Uninstalling Hily does not cancel your subscription. Your payment method still renews every week, and the app is gone - so you won't notice the charges. Always cancel through your app store or contact Hily support before deleting the app. Check your subscription status one week later to confirm renewal stopped.
Mistake 2: trying to cancel inside the hily app
Hily's app does not include a subscription cancellation button. Users often search for 10 minutes, assume they've cancelled when they haven't, and then get charged again. Stopee emphasizes: cancel through Apple Settings, Google Play, or Hily support - never inside the Hily app itself.
Mistake 3: not keeping cancellation confirmation
Once you cancel, take a screenshot of the confirmation screen or save the email confirmation. If Hily or your app store charges you again by mistake, you'll need proof that you cancelled. Keep these screenshots for at least 90 days.
Mistake 4: cancelling after your billing date
Most users discover an unwanted charge, panic, and cancel immediately - but the charge has already processed. Cancellation stops future charges only, not the one that just posted. If you catch an erroneous charge, request a refund simultaneously, don't just cancel.
Mistake 5: assuming a refund is automatic
App stores and Hily do not automatically refund unused subscription time. You must request a refund explicitly within the refund window (48 hours for Google Play, 45 days for Apple). If you don't ask, you won't get your money back. File a refund request as soon as you cancel if you believe you qualify.
Your cancellation checklist
Use this checklist to confirm that every step of your cancellation is complete and that future charges will not appear. Once all items are checked, you're fully cancelled.
| Task | Status | Notes |
|---|---|---|
| Identify where you subscribed (iOS, Android, or web) | ☐ | Check your payment history or original receipt email |
| Cancel through the correct platform | ☐ | App Store, Google Play, or Hily support |
| Save cancellation confirmation (screenshot or email) | ☐ | Keep for 90 days minimum |
| Wait one week and verify no new charge appears | ☐ | Check your credit card or bank statement |
| Request refund if eligible (within 48 hours for Google, 45 days for Apple) | ☐ | Use "Report a Problem" or contact support |
| Confirm subscription no longer appears in your app store account | ☐ | Check iOS Settings > Subscriptions or Google Play > Subscriptions |
When to escalate and how to get help
If Hily refuses to cancel your subscription, charges you after you've cancelled, or denies a refund you believe you deserve, don't accept their refusal. You have consumer protections and formal escalation options.
Internal escalation with hily
If Hily's first-level support denies your request, reply and ask to escalate to a manager. Explain your reasoning clearly and attach screenshots of your cancellation request and confirmation. Many companies overturn first-line decisions when pressure comes from above.
Escalation with your payment provider
If Hily refuses to refund you, contact your credit card company or bank. File a dispute or chargeback request and explain why the charge was unauthorized or that cancellation was not processed. Your bank can reverse charges, and merchants like Hily take chargebacks seriously - they incur fees and penalties.
Formal complaint to CASE (Consumers association of singapore)
If Hily violates the Consumer Protection (Fair Trading) Act - for example, by making cancellation intentionally difficult, hiding auto-renewal terms, or refusing a justified refund - you can lodge a formal complaint with CASE. CASE offers free mediation and can compel Hily to refund you or cease unfair practices. File a complaint at case.org.sg.
Pro tip: Stopee recommends escalating within 30 days of discovering a problem. Consumer authorities have statute of limitations, and the fresher your complaint, the stronger your case. Include all documentation: receipts, screenshots, cancellation requests, and support correspondence.
Hily contact information
If you need to reach Hily directly, use these contact methods. Email is most reliable for cancellation requests because it creates a written record.
How to contact hily support
- Email: support@hily.com
- In-app live chat: Available in the Help or Support section of the Hily app
- Website support: Check Hily's website for additional contact options or submit a support ticket
- Mailing address (U.S. office): This address is listed in Hily's terms for formal notices, though responses may take longer than email
For fastest results, use in-app live chat or email support@hily.com with "Subscription Cancellation" in the subject line. Include your account email and the date you want cancellation to take effect.
Final summary: take control of your hily subscription today
Cancelling Hily takes just a few minutes once you identify where you subscribed. The process is straightforward: find the right platform (Apple, Google, or Hily support), follow the steps, save your confirmation, and verify one week later that your subscription has truly stopped. If you're owed a refund, act within the refund window - 48 hours for Google Play, 45 days for Apple - and don't hesitate to escalate to CASE if a company refuses to honour consumer law.
Stopee has helped thousands of consumers cancel subscriptions they no longer want, dispute unfair charges, and reclaim their money. Your money is yours, and cancelling or requesting a refund is a right, not a favour. Use this guide, follow the step-by-step instructions, and stay in control. If you hit a wall, remember: Stopee and CASE are here to back you up.