Manage Hinge

How to cancel hinge in singapore: step-by-step guide and refund rights

Understanding hinge and your subscription options

Hinge is a dating app built on the premise that meaningful connections matter more than endless swiping. The app encourages you to create thoughtful profiles and respond to meaningful prompts rather than just browsing photos. Whether you've found what you were looking for or simply want to take a break, understanding your subscription before you cancel is the first step toward a smooth exit.

What hinge offers and how it works

You can use Hinge for free, but the app includes optional paid tiers that unlock premium features. The free version lets you like and match with other users, but paid subscriptions grant you unlimited likes, the ability to see who liked you first, and better visibility in recommendations. Hinge is available on both iOS and Android, and if you signed up via the web using your card details, you can also manage your subscription directly through Hinge's payment system.

The payment method you use matters because it determines where and how you cancel. If you subscribed through Apple App Store, Google Play Store, or directly through Hinge's website, each requires a different cancellation process. This is why many people in Singapore struggle to cancel Hinge-they look in the wrong place or forget that deleting the app doesn't stop the charges.

Hinge pricing in singapore

Here is the current pricing structure for Hinge subscriptions on the iOS App Store in Singapore. Keep in mind that prices may vary slightly depending on where you purchased your subscription or any promotional offers you may have received.

Stopee has identified that many Singaporeans don't realise they're on a paid plan until they see the charge on their credit card statement. If you're paying for features you no longer use, cancelling now will stop future charges immediately.

Why you might want to cancel hinge

There are many valid reasons to cancel, and your situation is yours alone.

Common reasons for cancellation

You might be cancelling because you've found someone and no longer need to use the app. You might be taking a break from dating altogether. Maybe you've realised that the premium features aren't worth the monthly fee, or you've tried the app and it simply doesn't match your dating style. Some people in Singapore cancel because they want to focus on meeting people in real life rather than through screens. Others find that the cost adds up unexpectedly over time-S$19.98 monthly becomes S$239.76 per year, and many users forget they're paying at all until they review their bank statements.

Whatever your reason, Stopee encourages you to take action now rather than continue paying for a service you're not using. Procrastination on cancellations often leads to months of wasted charges.

What to check before you cancel

Before you initiate cancellation, take a moment to note down your subscription details. Write down which platform you used to purchase (App Store, Google Play, or Hinge's website), your current billing date, and any remaining balance or credits in your account. Keep your receipts and confirmation emails-they're useful if you need to request a refund later. Open Stopee or check your email for the exact payment date, as this affects whether you qualify for a refund under Singapore's Consumer Protection (Fair Trading) Act.

How to cancel hinge based on where you subscribed

Your cancellation method depends entirely on which platform processed your payment-this is the most critical step to get right.

Cancel hinge on iOS (App store)

If you subscribed through Apple's App Store on your iPhone or iPad, you must cancel through Apple's system. Deleting the Hinge app from your phone will not stop your subscription-this is a common trap that Stopee sees users fall into repeatedly.

1. Open Settings on your iPhone and tap your name at the top of the screen.
   • If you're using an older iOS version, go to Settings > iCloud > Apple ID instead.
2. Select Subscriptions from the menu.
   • You'll see a list of all active and expired subscriptions.
3. Tap Hinge from the list.
   • If you don't see it, scroll down or search for it.
4. Select Cancel Subscription and confirm your choice.
   • Apple may offer you a discount to keep the subscription active-decline this unless you want to stay.
5. You'll receive an on-screen confirmation. Apple will send you a confirmation email within minutes.
   • Keep this email as proof of cancellation.

Pro tip: Your subscription will remain active until the end of your current billing cycle. You won't lose access to premium features mid-month-you'll simply lose them when your cycle ends.

Cancel hinge on android (Google play store)

If you purchased your Hinge subscription through Google Play Store on an Android device, you must cancel through Google's system in the same way you would on iOS.

1. Open the Google Play Store app and tap your profile icon in the top right corner.
   • It's usually a circular icon with your initial or profile picture.
2. Select Payments and subscriptions.
   • You may see options for Payments, Subscriptions, and Purchase history.
3. Tap Subscriptions.
   • All your active subscriptions will display here.
4. Find Hinge in the list and tap it.
   • If you can't find it, swipe down to scroll through the full list.
5. Select Cancel subscription and confirm.
   • Google may prompt you to provide feedback on why you're cancelling.
6. Check your email for a cancellation confirmation from Google.
   • This typically arrives within a few minutes.

Warning: Do not delete the Google Play Store app itself. Deleting the Hinge app alone will not cancel your subscription.

Cancel hinge on the web (Stripe payment)

If you signed up for Hinge on the website and paid using your credit or debit card directly through Hinge (rather than through Apple or Google), you'll cancel through the Hinge app or website using your login credentials.

1. Open the Hinge app or go to Hinge's website and sign in with your email and password.
   • If you've forgotten your password, use the Forgot Password option to reset it.
2. Navigate to Account Settings.
   • Look for a gear icon or menu labelled Settings or Account.
3. Select Manage Subscription or Subscription Settings.
   • You'll see details of your current plan and billing date.
4. Choose Cancel Subscription and follow the on-screen steps.
   • Hinge may ask why you're leaving-your feedback is optional.
5. Confirm your cancellation.
   • You should receive an email confirmation immediately.

If you cannot access your account or the cancellation button doesn't appear, contact Hinge support directly via email. Stopee recommends saving any confirmation page screenshot as backup proof.

Cancel via hinge support (mail or email)

If you've tried the steps above and your subscription won't cancel through the app or website, you can request cancellation by contacting Hinge support directly. This is also useful if you believe you're entitled to a refund and need to make a formal request.

1. Send an email to hello@hinge.co with your request.
   • Include your full name, email address associated with the account, and the date of your most recent charge.
   • State clearly that you want to cancel your subscription and whether you're requesting a refund.
2. Alternatively, you can mail a cancellation request to Hinge's Dallas address (provided in the Address section below).
   • Include your email, account details, and a clear request for cancellation.
   • Use registered or tracked mail to confirm delivery.
3. Keep a copy of your email or letter and wait for a response within 5-7 business days.
   • Hinge support may take longer during peak periods.

Pro tip: When you email Hinge, CC or BCC yourself so you have a complete record of the request with the exact date and time sent.

What happens after you cancel hinge

Knowing what to expect once you've cancelled helps you manage your expectations and avoid confusion.

Your access during and after the billing cycle

When you cancel, your premium access continues until the end of your current billing period. If you paid for a monthly subscription and cancel on the 15th of the month when your billing date is the 20th, you'll keep your premium features until the 20th. After that date passes, your account automatically reverts to the free tier and you lose access to unlimited likes, the ability to see who liked you, and other premium features.

You can still use Hinge's free features-liking and matching-for as long as you want. Your account profile and messages remain intact unless you choose to delete your account separately.

What cancellation does not do

Cancelling your subscription does not delete your Hinge account or profile. Your matches, messages, and profile photos all stay in place. If you want to disappear from the app completely, you must delete your account separately. Deleting your account will, however, also cancel any active Hinge subscription and forfeit any remaining premium benefits or credits, so think carefully before taking that step.

Also, cancelling your subscription does not issue a refund for past charges-only for charges incurred after the cancellation date if you're within a refund window.

Handling future billing and verification

After your cancellation takes effect, your credit or debit card should not be charged again. Check your next statement to confirm no further charges appear. If you see a charge after your cancellation date, contact the platform you cancelled through (Apple, Google, or Hinge support) immediately. Stopee advises you to set a calendar reminder to check your statement in the weeks following cancellation.

Your refund rights and how to claim them

Refunds are not automatic, but you may be entitled to one depending on when you cancelled and the circumstances of your purchase.

Refunds for app store purchases (iOS)

If you subscribed through Apple, only Apple can issue refunds-Hinge cannot refund you directly. Apple's standard refund window is 14 days from the date of purchase for most subscriptions. If you cancel within this window, contact Apple support or use Apple's refund request tool in the Purchases section of the App Store.

1. Open the App Store app and tap your profile icon.
   • Select Purchase history.
2. Find your Hinge subscription charge.
   • Tap it to open the transaction details.
3. Select Report a Problem and choose a reason (e.g., "I was charged by accident" or "I didn't intend to purchase this").
   • Be honest about your reason-fraudulent claims can harm your account.
4. Apple will respond within 24-48 hours.
   • If approved, the refund appears within 5-10 business days.

Warning: Submitting refund requests outside the 14-day window is possible but less likely to be approved unless you have a strong reason (e.g., you were charged multiple times or didn't authorise the purchase).

Refunds for google play purchases (Android)

Google's refund policy is similar to Apple's. You have a limited window-typically 48 hours from purchase-to request a refund for subscription renewals. For initial subscription purchases, the window is longer (up to 15 days), but this varies.

1. Open Google Play Store and tap your profile icon.
   • Select Payments and subscriptions > Subscriptions.
2. Select Hinge and tap Cancel subscription.
   • Google will show you cancellation options.
3. If you want to request a refund rather than just cancel, look for a "Refund" or "Problem with purchase" link.
   • You may need to go to Google Play support or contact Google directly.
4. Complete the refund request form with your details and reason.
   • Be specific: "I was charged without authorisation" or "I cancelled within the refund period but was still charged."

Refunds for direct hinge payments (Stripe)

If you paid Hinge directly via the website using your card, Hinge's policy generally treats all charges as final and non-refundable. However, exceptions may apply under Singapore's Consumer Protection (Fair Trading) Act if you can prove that the service was misleading, you were misled about the charges, or the service was not fit for purpose.

Virtual items like Roses and Boosts are always non-refundable. Subscription charges may be refundable if you cancel within 14 days of the initial charge (this is a consumer protection window in many jurisdictions, though Hinge's terms take precedence if stricter).

1. Email hello@hinge.co with your refund request.
   • Include your email address, account details, the charge date, and the amount charged.
   • Explain why you believe you're entitled to a refund (e.g., "I didn't use the service" or "I cancelled within 14 days and was charged again").
2. Provide proof of the charge-a bank or credit card statement showing the Hinge transaction.
   • Hinge may ask for additional documentation.
3. Wait 5-10 business days for a response.
   • Hinge support will either approve, deny, or request more information.
4. If Hinge denies your refund and you believe you have legal grounds, escalate to the Consumer Association of Singapore or file a complaint with the Consumers Association if the amount justifies the effort.
   • See the "Your consumer rights in Singapore" section below for more details.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods or services, including digital subscriptions. Understanding these rights strengthens your position if Hinge refuses to cancel or refund you.

What the law protects you against

The Consumer Protection (Fair Trading) Act covers unfair contract terms, misleading representations, and unsupplied goods or services. If Hinge charged you but you never received the promised features, or if the terms weren't clear at the time of purchase, you may have grounds to request a refund or compensation. The Act also protects you if Hinge made misleading claims about the subscription benefits or renewal terms.

For example, if Hinge failed to clearly disclose that it would auto-renew your subscription and deduct fees monthly, or if the features you paid for didn't work as advertised, these are breaches the law recognises.

Steps to take if hinge refuses to help

Stopee recommends following this escalation path if Hinge support denies your cancellation or refund request:

1. Request a detailed written explanation from Hinge support for why they denied your request.
   • Keep this email-it's your evidence.
2. Reply with a formal request citing the Consumer Protection (Fair Trading) Act, referencing the specific provision you believe applies.
   • For example: "Under the Consumer Protection (Fair Trading) Act, I believe this charge constitutes an unfair contract term because [reason]. Please reconsider your decision."
3. If Hinge still refuses, contact the Consumers Association of Singapore (CASE).
   • File a complaint at case.org.sg or call 1800-6100-6.
   • CASE can mediate between you and Hinge at no cost to you.
4. Gather all supporting documents: subscription terms, payment receipts, all emails with Hinge, your bank statement showing the charge, and screenshots of the app or website at the time you subscribed.
   • Stopee emphasises that documentation is your strongest tool in any dispute.

CASE mediation is non-binding but often successful. If it fails, you can pursue a small claims tribunal action in the Subordinate Courts for claims up to S$20,000-no lawyer needed for small amounts.

Common mistakes when cancelling hinge

Cancelling a subscription feels simple, but one wrong move can leave you paying for months longer than intended. Here are the pitfalls Stopee sees repeatedly.

Deleting the app without cancelling the subscription

This is the number-one mistake. Removing the Hinge app from your phone does nothing to stop charges. Your subscription lives on Apple's, Google's, or Hinge's servers-not on your phone. Weeks or months later, you'll discover you're still being charged. The only way to stop charges is to follow the cancellation steps for your specific payment platform.

Pro tip: If you've already deleted the app, you can still cancel. Just reinstall it, log in, and cancel through the app or account settings-you don't lose your ability to cancel by deleting it first.

Confusing cancellation with account deletion

Cancelling your subscription is different from deleting your account. Cancelling stops charges but keeps your profile, messages, and matches intact. Deleting your account removes everything and also cancels any active subscription-but forfeits any remaining balance or premium time. If you want to stop paying but keep your option to return later, cancel only. Only delete your account if you want to disappear from Hinge entirely.

Not waiting for confirmation before assuming it's done

After you cancel, wait for a confirmation email from Apple, Google, or Hinge. Don't assume the cancellation worked just because you saw an on-screen message. Save that email or screenshot. If a charge appears after your cancellation date and you don't have proof you cancelled, disputing it with your bank becomes harder.

Cancelling only the payment method, not the subscription

Some users think that deleting or changing their saved payment method will stop subscription charges. It won't-it just causes the platform to mark your subscription as "payment failed." Many services, including Hinge, will keep trying to charge you or suspend your account, creating confusion later. Always cancel the subscription itself through the official method.

Forgetting to check your statement after cancellation

Even if you cancel successfully, billing errors happen. Check your bank or credit card statement in the week following your cancellation to confirm no further charges appear. If you see a charge, contact support immediately-the sooner you report it, the easier a refund becomes.

Stopee recommends setting a phone reminder for 10 days after you cancel to check your statement.

Cancellation checklist for hinge

Use this checklist to ensure you've covered every step and avoided common pitfalls.

Contact information for hinge cancellations and disputes

If you need to reach Hinge support or have exhausted the self-service cancellation routes, use these contact methods.

Hinge support channels

Email: hello@hinge.co - This is the primary contact method for cancellation requests, refund queries, and account issues not solvable through the app.

Mailing address (for formal requests): Hinge, PO Box 190959, Dallas, TX 75219, USA. Send cancellation or refund requests via registered mail if email doesn't receive a response within 10 business days.

In-app support: Open Hinge, go to Settings, and look for Help or Contact Us. This may route your message to the support team.

Singapore consumer protection contacts

If Hinge support does not resolve your issue, escalate to a consumer authority:

Consumers Association of Singapore (CASE): 1800-6100-6 (toll-free) or case.org.sg. CASE can mediate disputes with Hinge at no cost and has successfully resolved billing and cancellation disputes.

Infocomm Media Development Authority (IMDA): If your issue involves a data privacy breach or misleading digital marketing, IMDA may also investigate. Contact imda.gov.sg.

Summary and next steps

Cancelling Hinge in Singapore is straightforward once you know which platform processed your payment. If you subscribed via Apple App Store, cancel through your iPhone Settings. If you used Google Play Store, cancel through the Play Store app. If you paid Hinge directly on the website, cancel through your account settings or email hello@hinge.co. Do not delete the app-that won't stop charges. Do save your confirmation email or screenshot. Do check your bank statement 10 days later to confirm the charges stopped.

Your consumer rights are protected under Singapore's Consumer Protection (Fair Trading) Act. If Hinge refuses to cancel or refund you unfairly, escalate to CASE. Stopee has helped thousands of consumers cancel unwanted subscriptions, clarify refund rights, and stand up to unfair terms. Whether you've found someone special or simply want to stop paying, Stopee is here to guide you through every step and empower you to take control of your subscriptions. Cancel with confidence, keep your proof, and reclaim your money.