Manage Raya

How to cancel raya and protect your privacy on the dating app

What is raya and why you might want to cancel

Raya is a members-only dating and networking platform designed for creative professionals, influencers, and public figures who value discretion. The app uses a curated, invitation-only model and is known for strict privacy controls. If you joined to explore the network but have decided it is not the right fit, or if you simply want to stop paying for your subscription, you will need to take deliberate cancellation steps across the platform where you subscribed.

The challenge many users face is that deleting the Raya app or your account does not actually stop your subscription from renewing. This is true whether you signed up through the Apple App Store, Google Play, or directly on Raya's website. Your billing continues until you explicitly cancel through the correct payment channel. At Stopee, we have helped thousands of consumers navigate exactly this scenario, and we want to make sure you cancel Raya the right way the first time.

Who uses raya

Raya attracts members from creative industries, entertainment, tech, and professional networking circles. Access requires application and approval by the Raya team, which means the user base is intentionally selective. If you no longer wish to maintain your membership or pay the subscription fee, you have every right to cancel without penalty, provided you follow the correct process for your subscription method.

Why cancellation matters on raya

Unlike many apps, Raya subscriptions do not stop automatically when you delete the app or remove your profile. Your payment method remains linked, and charges will continue monthly or annually until you cancel through your original purchase platform. This is a common source of frustration. At Stopee, we recommend canceling before your next billing date to avoid unexpected charges.

Raya subscription plans and pricing

Below is a summary of Raya subscription tiers as they typically appear in the Singapore App Store and via direct web sign-up. Pricing is shown in Singapore dollars (SGD).

Prices and plan availability may vary depending on your region and the payment method you use. Always check your transaction history or app settings to confirm the exact price and duration you agreed to.

How to cancel raya via apple app store (iOS)

If you purchased your Raya subscription through the Apple App Store on your iPhone or iPad, you must cancel through Apple's subscription management system. Apple handles all billing for App Store purchases, and Raya cannot process cancellations on your behalf.

1. Open the Settings app on your iPhone or iPad.
   • Look for the gear icon on your home screen.
2. Tap your Apple ID name or picture at the top of the Settings menu.
   • You may need to scroll up to find this option.
3. Select Subscriptions from the menu.
   • This shows all your active and recently cancelled subscriptions.
4. Find and tap Raya in the list.
   • If you do not see Raya, scroll down to check if it is listed under "Expired Subscriptions."
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask you to confirm and may offer retention options.
   • You can proceed with cancellation or change your mind at this step.
6. Confirm your cancellation when prompted.
   • You will receive an email confirmation from Apple within minutes.
   • Your access to Raya will continue until the end of your current billing period.

Warning: Simply deleting the Raya app or logging out of your account will not cancel your subscription. Your payment method on file will continue to be charged unless you complete the steps above through Apple's Settings app.

Pro tip: Set a reminder in your calendar for the last day of your active period so you know when your access will end. This prevents confusion if you expect to lose access immediately.

How to cancel raya via google play (Android)

If you subscribed to Raya through Google Play on your Android device, you must cancel through Google's subscription management interface. Google processes all payments for Play Store purchases, and Raya does not have access to cancel them directly.

1. Open the Google Play Store app on your Android phone or tablet.
   • Look for the colourful shopping bag icon.
2. Tap your profile icon in the top right corner.
   • This is usually your Google account picture or initial.
3. Select Payments and subscriptions from the dropdown menu.
   • You may see "Manage subscriptions" as a direct option instead.
4. Tap Subscriptions to view all your active subscriptions.
   • Scroll through the list to locate Raya.
5. Select Raya when you find it.
   • The subscription details page will open, showing your next billing date and renewal price.
6. Tap Cancel subscription and confirm your choice.
   • Google may show a retention offer or reason-for-cancellation form.
   • You can still proceed with cancellation if you wish.

Warning: Uninstalling the app or deleting your account does not stop Google Play from billing you. You must actively cancel through the Google Play Store subscription menu.

Pro tip: Keep your Google Play receipt email as proof of your cancellation request. If Google continues to charge you after cancellation, this email is your evidence.

How to cancel raya if you subscribed directly on the website

If you signed up and paid for Raya directly through the app's web payment portal rather than through an app store, you need to cancel through your Raya account settings. This method gives you direct control but requires you to sign in to the web platform.

1. Open a web browser and go to the Raya official website.
   • Use the same device or browser where you originally created your account.
2. Sign in with your email address and password.
   • If you have forgotten your password, use the "Forgot Password" link on the login page.
   • Check your email (including spam folders) for the password reset link.
3. Navigate to your Account Settings or Profile page.
   • Look for a gear icon or "Settings" link, usually in the top right corner.
4. Find the Billing, Payments, or Subscription section.
   • This section lists your current subscription, billing date, and payment method.
5. Select Cancel Subscription or a similar button.
   • Raya may ask you why you are leaving; answering is optional.
   • Confirm your cancellation when prompted.
6. Check your email for a cancellation confirmation from Raya.
   • This confirmation serves as proof of your cancellation request.
   • Keep this email in case of future billing disputes.

Warning: Cancelling your Raya account (deleting your profile) is not the same as cancelling your subscription. You must complete the subscription cancellation steps above, or your card will continue to be charged even after your account is deleted.

Pro tip: Before you cancel, take a screenshot of your subscription status page showing your next billing date and the amount you are being charged. This documentation is invaluable if a dispute arises.

What happens after you cancel raya

Understanding the post-cancellation timeline helps you manage your expectations and avoid surprises on your billing statement.

Your access period after cancellation

When you cancel your Raya subscription, your access does not stop immediately. You retain full app functionality through the end of your current billing cycle. This is true whether you paid monthly, quarterly, or annually. After the final day of your paid period passes, the app will restrict your access unless you resubscribe.

Billing and future charges

A successful cancellation stops all future automatic renewals. You will not be charged again after your current billing period ends. However, Raya will not issue a pro-rata refund for the unused portion of your subscription if you cancel mid-cycle. This is standard practice across most subscription apps in Singapore.

Your account and data

Cancelling your subscription does not delete your Raya profile or any messages, matches, or data you have accumulated. Your profile remains on the platform but becomes inactive once your paid access expires. If you wish to permanently remove your account, you must delete your profile separately through the app or website settings.

Refunds and your consumer rights

Raya's refund policy is restrictive, but Singapore consumer law provides you with important protections that may override the company's stated policy in certain situations.

Raya's standard refund policy

Raya's general terms state that all purchases are non-refundable and that no pro-rata credit is issued for partially used subscription periods. This means the company rarely issues refunds unless you qualify for a statutory exception or platform-specific consumer protection.

Refunds if you subscribed via apple app store

Apple processes refunds independently of Raya. If you paid through the App Store and wish to request a refund, you must contact Apple directly, not Raya. Apple allows refund requests within 45 days of purchase under certain conditions, such as unauthorized charges or duplicate billing. You can request an App Store refund by opening the "Report a Problem" option in your purchase history or by contacting Apple Support through the App Store app.

Refunds if you subscribed via google play

Google Play also handles refunds separately. If you charged Raya to your Google Play account, request a refund directly through Google. Google typically allows refund requests within 48 hours of purchase if you report an issue. You can initiate a refund request in the Google Play Store app by navigating to your subscription and selecting "Report a problem."

Refunds for web subscriptions and consumer rights in singapore

If you subscribed directly on Raya's website and paid by credit card or debit card, you have consumer protections under the Consumer Protection (Fair Trading) Act (CPFTA) in Singapore. Under this Act, you have the right to a refund if you cancel your subscription within 14 days of purchase, provided the service has not yet been substantially provided. After the 14-day cooling-off period, Raya's non-refundable policy typically applies. If you believe you have been charged unfairly or without authorization, you can lodge a complaint with the Consumers Association of Singapore (CASE) or pursue a chargeback with your bank.

Pro tip: If you paid by credit card, your bank may offer purchase protection or dispute resolution services. Contact your card issuer if Raya refuses to refund you after cancellation.

Common mistakes to avoid when cancelling raya

We understand that subscription cancellation can feel frustrating, especially when the process is not straightforward. Many users make preventable mistakes that result in unwanted charges or confusion.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error. Removing the Raya app from your phone or tablet does absolutely nothing to stop your subscription. Your payment method on file will continue to be charged on your billing date. Always cancel through your payment platform (App Store, Google Play, or Raya's website) before deleting the app.

Mistake 2: deleting your account without cancelling your subscription

Raya allows you to delete your profile, which removes your visibility from the platform and deletes your messages. However, this action does not cancel your subscription. Your account may appear inactive, but billing continues. Cancel your subscription first, then delete your account if you wish.

Mistake 3: assuming cancellation takes effect immediately

Cancellation does not stop your access today. You continue to have full access until the end of your current billing period. If you expected immediate access loss and it did not happen, your subscription is still active and you are still paying. This is normal and expected.

Mistake 4: not saving your cancellation confirmation

Always keep the confirmation email or screenshot from your cancellation request. If a dispute arises or if Raya continues to bill you after you cancelled, this proof is essential when disputing the charge with your bank or filing a complaint.

Mistake 5: cancelling too late before your renewal date

Cancellation processing can take a few hours to a few days. If you cancel on the same day as your next billing date, the charge may process before your cancellation takes effect. Cancel at least 5 to 7 days before your renewal date to ensure the cancellation is processed first.

Checklist for a smooth raya cancellation

Use this checklist to confirm you have completed every essential step before you finish the cancellation process.

• Identify where you purchased your subscription (App Store, Google Play, or Raya website).
• Log in to the correct payment platform using your account credentials.
• Locate your Raya subscription in your subscriptions or billing menu.
• Select and confirm the cancellation option.
• Receive and save your cancellation confirmation email or screenshot.
• Note the final day of your access period from the confirmation.
• Set a calendar reminder for your last day of access if desired.
• Verify that you are no longer charged after your billing period ends (check your statement 1 to 2 days after the final date).
• If you are still charged after cancellation, dispute the charge with your bank or contact consumer protection authorities.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) gives you specific rights when cancelling digital subscriptions. It is important to know these rights in case Raya refuses to honour a cancellation request or continues to bill you unlawfully.

The 14-day cancellation right

If you purchased your Raya subscription directly (not via an app store), you have a statutory right to cancel within 14 days of purchase without penalty and without providing a reason, provided the service has not been substantially performed. After 14 days, the company's cancellation policy applies. Stopee recommends exercising this right within the 14-day window if you are unsure about your subscription.

Unfair contract terms

Under the CPFTA, any contract term that is unfair or creates a significant imbalance in rights and obligations may not be binding. If Raya's terms attempt to prevent you from cancelling or charging you an excessive penalty, you can challenge this with CASE (Consumers Association of Singapore).

Your right to dispute unauthorized charges

If Raya charges your payment method without authorization or after you cancelled, you have the right to dispute the charge. Contact your bank's fraud or disputes department and provide your cancellation confirmation as evidence. Your bank can reverse the charge and potentially impose a chargeback fee on Raya.

How to escalate a complaint

If Raya refuses to stop billing you after cancellation or ignores your cancellation request, escalate your complaint to the Consumers Association of Singapore (CASE). CASE can mediate disputes and pursue enforcement action against businesses that violate consumer rights. You can file a complaint online at case.org.sg or call their hotline at 6100 0315.

At Stopee, we have seen cases where users were charged months after cancellation because they did not follow the correct platform-specific process. That is why we emphasize using the official payment platform to cancel, keeping records, and knowing your rights under the CPFTA.

Final steps and contact information

If you have completed cancellation and still have questions, or if you need to escalate a billing issue, here is where to reach Raya and your consumer protection authorities.

Raya's mailing address for cancellation correspondence

If you need to send a formal cancellation request or dispute a charge in writing, use this address:

Raya App, Inc.
[Cancellation correspondence address - to be confirmed via official Raya support channels]

When writing to Raya, include your full name, email address associated with your account, account ID or username, the subscription start date, and your reason for cancellation. Request a written confirmation of your cancellation within 7 to 10 business days.

Singapore consumer protection contacts

Consumers Association of Singapore (CASE)
Website: case.org.sg
Hotline: 6100 0315
Address: 112 Middle Road, Suite 14-01, Singapore 188968
Email: inquiry@case.org.sg

File a complaint with CASE if Raya refuses to honour your cancellation or continues unlawful billing. CASE investigates and mediates on behalf of Singapore consumers.

Your bank's dispute resolution

If a charge appears on your statement after cancellation, contact your bank's customer service or disputes department. Provide your cancellation confirmation and request a chargeback or reversal. Most banks process disputes within 30 to 45 days.

Cancelling Raya should not be complicated, and at Stopee, we want to make sure you have the knowledge to do it correctly. Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorised charges, and enforce their consumer rights. Whether you are cancelling because Raya is not your fit or you simply want to save money, follow the platform-specific steps in this guide, save your confirmation, and monitor your next billing statement. If you encounter any resistance from Raya, you now know exactly which consumer protection authorities to contact. Your subscription, your choice, your control.