Manage Yubo

How to cancel yubo and protect your pocket in singapore

What is yubo and why you might want to cancel

Yubo is a social networking app designed to help you meet new people through live video streaming, group chats, profile discovery, and shared interests. The platform caters primarily to younger users and operates on a freemium model, meaning you can use it for free, but paid subscription packs unlock premium features like priority visibility, additional swipes, and in-app currency called YuBucks.

You might find yourself wanting to cancel because subscription fees add up quickly, or you've simply moved on to other platforms. Understanding how to cancel properly matters because Yubo's subscription system is tied to your phone's app store, not your account directly. This is a critical detail that catches many users off guard.

Key features of yubo

Yubo offers live streaming to broadcast to other users, swiping mechanics to discover profiles based on your preferences, group chat rooms for connecting with multiple people, and optional paid boosts such as profile visibility enhancements. The paid tiers (Power Pack and Elite Pack) give you unlimited swipes, the ability to see who liked your profile, and priority placement in discovery feeds.

Why cancellation matters in singapore

In Singapore, your consumer protections under the Consumer Protection (Fair Trading) Act cover misleading claims about subscriptions and unfair contract terms, but digital services like Yubo have limited cooling-off rights. This means once you purchase, refunds are rarely automatic. Knowing the correct cancellation process puts you in control and prevents accidental renewals that drain your account.

Your consumer rights when canceling yubo

Singapore law protects you from unfair subscription practices, and understanding your rights is the first step to canceling with confidence.

Consumer protection in singapore

The Consumer Protection (Fair Trading) Act protects you by requiring companies to be transparent about subscription terms, charges, and cancellation methods. If Yubo or the app stores fail to make cancellation obvious or charge you after you've cancelled, you have grounds to dispute the charge. You can escalate complaints to the Consumers Association of Singapore (CASE) if the company does not respond fairly.

Refund rights and cooling-off periods

Unlike physical goods, digital services in Singapore do not carry a statutory 14-day cooling-off right. However, if you cancel before your billing date, you should retain access to your paid features until the current period ends, and you should not be charged again. If you are charged after cancellation, you have the right to request a chargeback through your payment provider or bank.

How to cancel yubo on iPhone

Canceling on iPhone requires you to go through Apple's App Store, not through Yubo itself, because Yubo does not manage its own subscriptions on iOS.

1. Open the App Store app on your iPhone or iPad.
   • Look for the App Store icon on your home screen (the white shopping bag).
2. Tap your profile icon in the top-right corner.
   • This will open your account menu.
3. Select "Subscriptions" from the menu.
   • You will see a list of all active subscriptions tied to your Apple ID.
4. Find and tap "Yubo" in the subscriptions list.
   • If you do not see Yubo listed, it means you do not have an active subscription or it has already been cancelled.
5. Tap "Cancel Subscription" (or "Edit" and then "Cancel").
   • Apple will ask you to confirm your cancellation.
   • Confirm the cancellation.
6. Verify that the subscription status changes to "Expires on [date]" (not "Renews on [date]").
   • You have now successfully cancelled your Yubo subscription on iOS.

Warning: Deleting the Yubo app from your phone does not cancel your subscription. Deleting your Yubo account also does not cancel your App Store subscription. You must follow the steps above, or your payment method will continue to be charged on your renewal date.

Pro tip: Check your App Store receipts after cancellation to confirm the renewal date. Apple sends you a confirmation email, so keep that for your records.

How to cancel yubo on android

Android users must cancel through Google Play, not through Yubo's app or website, because Google Play manages all Android subscriptions.

1. Open the Google Play Store app on your Android device.
   • Look for the Google Play Store icon (the colorful triangle).
2. Tap your profile icon in the top-right corner.
   • This opens your account menu.
3. Navigate to "Payments and subscriptions" or "Account".
   • You may need to scroll down to find this option.
4. Select "Subscriptions".
   • A list of your active subscriptions will appear.
5. Tap "Yubo" to view your subscription details.
   • If Yubo does not appear, your subscription has already been cancelled or does not exist.
6. Tap "Cancel subscription".
   • Google Play will ask for a reason (optional) and request final confirmation.
   • Confirm the cancellation.
7. Verify the status now shows "Subscription expires on [date]".
   • Your cancellation is complete.

Warning: Uninstalling the Yubo app does not cancel your Google Play subscription. Your payment method will continue to be charged unless you formally cancel through the Play Store.

Pro tip: Google Play allows cancellations up to 24 hours before your renewal date. If you cancel after that window, you will be charged, but you can then request a refund within a certain period.

How to cancel yubo via formal written request

If you prefer to create a paper trail or if app store cancellation fails, you can send a formal cancellation request to Yubo's Paris address. This does not replace app store cancellation but provides documented evidence of your intent to cancel.

1. Prepare a written cancellation letter that includes:
   • Your full name and email address associated with your Yubo account.
   • Your Yubo user ID or username.
   • The date of your cancellation request.
   • A clear statement: "I request the immediate cancellation of my Yubo subscription effective immediately."
2. Send the letter by registered mail to:
   • Yubo
   • 59 rue de Ponthieu, bureau 562
   • 75008 Paris, France
3. Keep a copy of your letter and proof of postage (receipt from postal service).
   • This serves as evidence if you need to dispute charges later.
4. Also cancel through your app store simultaneously using the steps above.
   • Formal letters alone do not stop app store billing.

Warning: Sending a letter to Yubo's Paris office is slow and does not immediately stop your subscription. Always cancel through the app store first. A formal letter is a backup step for documentation purposes.

What happens after you cancel yubo

After you cancel, confusion often sets in because you retain access, yet your subscription has ended. Understanding this transition prevents unnecessary worry or failed re-subscription attempts.

Your access during the final billing period

Once you cancel, you keep all premium features until the end of your current billing cycle. If you pay weekly and cancel on Wednesday, your access continues until the following Tuesday (or whenever your cycle ends). This is not a refund; it is simply the remainder of what you already paid for. You will not be charged after that date expires.

Your profile remains active and visible to other users during this period. You can still send and receive messages, livestream, and use all paid features as usual.

Account deletion versus subscription cancellation

Cancelling your subscription does not delete your Yubo account or personal data. Your profile, chats, and user information remain in Yubo's system indefinitely unless you separately request account deletion. If you want to permanently remove your presence from Yubo, you must follow their account deletion process within the app (usually found in Settings or Account settings). This is a separate action from cancelling a subscription.

To delete your account, open the Yubo app, go to Settings, find "Delete Account" or "Privacy", and follow the prompts. You will be asked to confirm and may be given a brief delay before the account is fully erased. After deletion, your profile is removed, but Yubo may retain anonymised data for legal compliance.

Refunds for yubo subscriptions in singapore

Refunds for digital subscriptions in Singapore are limited, but not impossible. Understanding your options helps you recover money if you have been overcharged or cancelled late.

Standard refund policy

Yubo's standard policy treats subscriptions and in-app purchases as non-refundable. Unlike physical goods, digital services do not carry a statutory cooling-off right in Singapore. However, this policy is subject to change, and certain circumstances may qualify for a refund.

Refund routes by payment platform

Because Yubo does not process payments directly, your refund request must go through the platform that charged you.

For Apple App Store (iOS): Submit a refund request through Apple's report a problem page at reportaproblem.apple.com. Sign in with your Apple ID, select your Yubo subscription charge, and explain why you want a refund (e.g., "charged after cancellation" or "subscription did not deliver advertised features"). Apple reviews requests and typically responds within 48 hours. Yubo cannot grant App Store refunds directly, even if you contact them.

For Google Play (Android): If you purchased within the last 14 days, you can request a refund by going to Google Play, finding your purchase, and tapping "Refund". Google processes automatic refunds within this window. If you are beyond 14 days, you can contact Yubo support directly and provide your Google Play purchase number (starts with "GPA"), the purchase date, and the amount. Yubo may grant a refund at their discretion, but expect a slower response.

Pro tip: Screenshot your transaction receipts immediately after purchase. If you need to dispute a charge later, this evidence speeds up refund processing.

Disputing charges with your bank

If a refund is denied and you believe you were wrongly charged (for example, after you cancelled), you have the right to dispute the charge with your bank or credit card provider. Contact your bank, explain that you cancelled your Yubo subscription but were still charged, and provide proof (screenshots, cancellation confirmations, or letters). Your bank can initiate a chargeback, which forces the payment processor to refund you while they investigate. This process typically takes 30-60 days.

Yubo pricing in singapore

Yubo offers multiple subscription tiers with varying prices. Knowing current pricing helps you understand what you are paying for and identify if a refund is warranted.

Prices vary slightly between iOS and Android stores and may change over time. Monthly plans offer better value if you plan to stay long-term, but weekly plans allow for easier exit if you decide Yubo is not for you.

Common mistakes when canceling yubo

Many users believe they have cancelled when they have not, or they complete one step but miss another. These mistakes lead to unexpected charges and frustration.

Deleting the app instead of cancelling the subscription

The biggest trap is thinking that removing Yubo from your phone stops the billing. It does not. Your subscription lives in your app store account, not in the app itself. Deleting the app leaves the subscription active and your payment method vulnerable to charges. You must explicitly cancel through App Store (iOS) or Google Play (Android) using the steps outlined above.

Cancelling your account but not your subscription

Some users delete their Yubo profile and assume the subscription ends. Deleting your account simply removes your profile and messages; it does not cancel billing. Your subscription continues to renew until you specifically cancel it through the app store. Always cancel the subscription first, then delete the account if you wish.

Assuming formal letters replace app store cancellation

Sending a letter to Yubo's Paris office creates documentation but does not stop app store charges. App Store and Google Play are separate entities from Yubo. A letter to Yubo cannot reach Apple or Google. Always cancel through the app store first, then send a formal letter as a backup if needed.

Missing your renewal date

If you cancel within 24 hours of your renewal, you may still be charged for the next period. Check when your billing cycle renews (usually shown in app store subscription details) and cancel at least one day before. If you miss the window and are charged, request a refund immediately through the platform.

Checklist before and after you cancel

Use this checklist to ensure your cancellation is complete and your account is secure.

• Note your Yubo subscription renewal date (found in app store settings).
• Open your app store and navigate to subscriptions (Apple App Store or Google Play).
• Locate Yubo and verify your current plan and price.
• Tap "Cancel Subscription" and confirm the cancellation.
• Screenshot the confirmation or note the cancellation date.
• Return to subscription settings and verify the status now shows "Expires on [date]" not "Renews on [date]".
• If desired, delete your Yubo account separately through the app (Settings > Delete Account).
• Set a reminder for the day after your expiration date to confirm you were not charged.
• Check your payment method statement one week later for any unexpected Yubo charges.
• If you see a charge after the expiration date, request a refund through reportaproblem.apple.com or Google Play immediately.

When to cancel yubo and what to try instead

Not every subscription is worth keeping. Understanding when to cut ties and what alternatives exist helps you make the right decision for your budget and social needs.

Reasons to cancel

Cancel Yubo if the subscription no longer delivers value (you are not meeting people or engaging with features), if the cost exceeds your budget, or if you prefer other platforms like Discord, Snapchat, or TikTok for meeting people. Many users also cancel because they feel the paid tiers do not justify their cost compared to the free version.

How stopee helps

At Stopee (stopee.com), we guide you through cancellation for dozens of subscriptions and digital services. Our team has helped thousands of consumers cancel Yubo and recover refunds they thought were lost. If your cancellation goes wrong or you are charged unfairly, Stopee provides step-by-step support and escalation templates to ensure you get results. Visit Stopee today to simplify your next cancellation.

Contact yubo for further support

If you need to contact Yubo directly for cancellation issues or disputes, use their official mailing address for formal correspondence.

Yubo's official address for formal requests

Yubo
59 rue de Ponthieu, bureau 562
75008 Paris, France

An alternative registered address for the company is:

Yubo
8 rue de Charonne
75011 Paris, France

Use registered mail when sending formal cancellation requests or dispute letters. Include your full name, email, Yubo user ID, and the date of your request. Allow 2-3 weeks for a response from the Paris office.

Using stopee for escalation support

If Yubo ignores your cancellation request or refuses a refund you believe you are entitled to, Stopee (stopee.com) offers templates and escalation guidance to hold them accountable. Stopee specialises in subscription disputes and has helped thousands of consumers in Singapore recover unjust charges. Your next step is to escalate to the Consumers Association of Singapore (CASE) if Yubo refuses to respond fairly, and Stopee can help you prepare that complaint with evidence and legal references.

Summary and final thoughts

Cancelling Yubo is straightforward once you understand that your subscription is tied to your app store, not to Yubo itself. Whether you use iOS or Android, the process takes under five minutes. The critical steps are opening your app store, navigating to subscriptions, finding Yubo, and tapping cancel. Do not rely on deleting the app or your account; those actions do nothing to stop billing.

Refunds in Singapore are limited for digital services, but you have rights under the Consumer Protection (Fair Trading) Act if you are overcharged or billed after cancellation. Request refunds immediately through your app store or bank, and do not hesitate to escalate to CASE if the company refuses.

For ongoing support with cancellations, disputes, and consumer protection, Stopee (stopee.com) is your partner. We have helped thousands of consumers cancel subscriptions fairly and recover refunds. If your Yubo cancellation encounters resistance or you are charged unfairly, Stopee has the expertise and templates to help you win. Visit Stopee now and take control of your subscriptions.