Manage Bayyinah Tv

How to cancel bayyinah TV and protect your rights in singapore

What is bayyinah TV and how it works

Bayyinah TV is a subscription-based platform delivering Quranic studies, Arabic language, and Islamic educational content through on-demand video and audio lessons. You access courses via the Bayyinah website or mobile apps, with the option to purchase through app stores and PayPal. Your subscription auto-renews unless you actively cancel, which means charges will continue unless you take action. At Stopee, we help you navigate exactly how to stop those charges and understand your rights as a consumer in Singapore.

How people use bayyinah TV

Most subscribers stream structured courses on-demand, track their progress through lessons, and follow series at their own pace. Subscriptions purchased directly on the Bayyinah website use Stripe for billing, while app store and PayPal purchases are managed separately by those platforms. Understanding which purchase method you used is the first step to cancellation, and that's where many people get stuck.

Pricing in singapore

Why you should know your consumer rights before cancelling

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel a service, and understanding these rights puts you in a stronger position if Bayyinah refuses your cancellation or withholds a refund you deserve. Many consumers don't realise they have legal backing, which means they accept unfair policies without question.

Your statutory rights in singapore

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel distance contracts (like online subscriptions) within a cooling-off period if the company has not clearly disclosed the cancellation terms. Bayyinah's policy states it does not offer a general 14-day cooling-off right, but this does not override the Act if the company has breached its disclosure obligations. If you cancel within 30 days of purchasing an annual subscription, you qualify for a full refund. Monthly subscriptions are generally non-refundable, but exceptions apply if the service was not delivered as promised or if you cancelled within your statutory cooling-off window.

When to escalate to the consumer association of singapore

If Bayyinah refuses to process your cancellation or denies a refund you believe you're entitled to, the Consumer Association of Singapore (CASE) can investigate your complaint. You don't need to pay for this service, and CASE has the authority to mediate disputes and hold companies accountable. Keep records of all your communications, receipts, and transaction IDs before you reach this point, because CASE will ask for proof.

How to cancel bayyinah TV depending on where you subscribed

Your cancellation method depends entirely on how you purchased your subscription, so identifying the right platform is your first action. We've mapped out each path so you know exactly what to expect and where potential delays might happen.

Cancel a direct web subscription (via bayyinah.tv and stripe)

This is the quickest cancellation method if you signed up directly on the Bayyinah website using a credit card or PayPal linked to your account. You retain access until the end of your billing period, even after you cancel.

1. Visit bayyinah.tv and log into your account using your email and password.
   • If you've forgotten your password, click "Forgot password" and follow the email reset link.
2. Navigate to your Profile or Account Settings (usually in the top-right menu).
   • Look for a "Subscriptions" or "Billing" tab.
3. Find your active subscription plan in the list.
   • You may see multiple subscriptions if you've purchased gifts or changed plans.
4. Click the three dots or menu icon next to the active plan.
   • Select "Cancel Subscription" from the dropdown menu.
5. Confirm your cancellation when prompted.
   • You should receive a confirmation email immediately.
   • Save this email as proof of your cancellation request.
6. Check your email inbox for a cancellation confirmation within 24 hours.
   • Warning: If you don't receive an email, log back in and verify the subscription shows as "Cancelled" before assuming the request went through.

Pro tip: Screenshot the subscription page after cancellation showing the status as "Cancelled". This takes 30 seconds and is invaluable proof if there's any dispute about billing later.

Cancel an apple app store subscription

If you subscribed to Bayyinah TV through the Apple App Store on your iPhone, iPad, or Mac, you must cancel through Apple's system, not through Bayyinah. Apple controls the subscription, billing, and refund eligibility for app store purchases.

1. On your iPhone or iPad, open Settings.
   • If you use a Mac, open System Settings instead.
2. Tap your name at the top of the screen.
   • This opens your Apple ID menu.
3. Select "Subscriptions" from the list.
   • You'll see all active and expired subscriptions linked to your Apple ID.
4. Find "Bayyinah TV" in the subscriptions list and tap it.
   • If you don't see it, scroll down or search the list.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm by tapping "Confirm" again.
6. Choose a reason for cancellation from the dropdown (optional but helpful for Apple's records).
   • Common reasons include "I no longer use this app" or "Other reason".
7. Confirm your cancellation.
   • You'll receive immediate confirmation on-screen and via email from Apple.
   • Your access continues until the end of your current billing period.

Warning: Do not cancel through the Bayyinah app itself if you subscribed via Apple App Store. The app may not have a cancellation option because Apple manages the subscription. Always cancel through Apple's Settings menu.

Cancel a google play subscription

Google Play subscriptions are controlled by Google, not Bayyinah, so you cancel directly through the Google Play Store on your Android device or through your Google account online.

1. Open the Google Play Store app on your Android device.
   • Alternatively, visit play.google.com on any browser and sign in with your Google account.
2. Tap your profile icon in the top-right corner.
   • On a browser, this appears in the top-right as well.
3. Select "Manage subscriptions" or "Subscriptions" from the menu.
   • This shows all active subscriptions on your Google account.
4. Tap "Bayyinah TV" from the list.
   • If you see multiple subscriptions, select the one you want to cancel.
5. Tap "Cancel subscription" at the bottom of the details page.
   • Google will ask for confirmation.
6. Confirm your cancellation by tapping "Cancel subscription" again.
   • You'll receive confirmation on-screen and via email from Google Play.

Pro tip: If you're cancelling on a browser instead of the app, the steps are identical. Google's website and app use the same cancellation system, so choose whichever is easier for you.

Cancel a PayPal subscription

If you linked PayPal to your Bayyinah subscription, you cancel the recurring payment directly through your PayPal account. Bayyinah cannot cancel PayPal-controlled subscriptions on your behalf.

1. Log into your PayPal account at paypal.com.
   • Use your email and password to sign in.
2. Click "Settings" or your profile icon in the top-right corner.
   • This opens your account settings menu.
3. Select "Payments" or "Recurring payments" (the exact label varies by region).
   • Look for a section called "Subscriptions" or "Manage subscriptions".
4. Find "Bayyinah TV" in your list of recurring payments.
   • You may see it listed under the merchant name or as "Bayyinah Educational Services".
5. Click the subscription to open its details.
   • Review the next billing date and amount to confirm this is the correct subscription.
6. Click "Cancel" to end the recurring payment.
   • PayPal will ask for confirmation.
7. Confirm your cancellation.
   • You'll receive confirmation on-screen and via email from PayPal.

Warning: If you only cancel your subscription on Bayyinah's website but leave your PayPal recurring payment active, PayPal will continue sending payments to Bayyinah even though your account is cancelled. Always cancel the PayPal side of the arrangement as well.

Cancel a legacy subscription (before october 1, 2020)

If you subscribed to Bayyinah TV before October 2020, your account may use an older billing system that requires a different cancellation method. Check your original subscription email for a legacy cancellation form link.

1. Search your email inbox for the earliest Bayyinah confirmation or receipt email.
   • Look for an email from Bayyinah or the payment processor that mentions your subscription start date.
2. Look for a link to the "legacy cancellation form" in that email or any follow-up messages from Bayyinah.
   • Legacy accounts use Infusionsoft forms for monthly or yearly cancellations.
   • The link may say "Cancel monthly subscription" or "Cancel yearly subscription".
3. Click the legacy cancellation form link and complete the form with your account details.
   • You'll typically enter your email, subscription type, and reason for cancellation.
4. Submit the form and wait for a confirmation email.
   • Legacy cancellations may take 2-3 business days to process.
5. If you cannot find the legacy form, contact Bayyinah support directly with your account email and subscription start date.
   • They can send you the correct legacy cancellation link.

Pro tip: Legacy accounts are rarer now, but if you've been with Bayyinah for many years, you might have one. Checking your original emails takes five minutes and saves you the back-and-forth with support.

What happens to your account after you cancel

Cancellation doesn't immediately lock you out of Bayyinah TV. Understanding the timeline and what remains accessible helps you plan when to cancel without losing access mid-course.

Your access after cancellation

When you cancel a direct web subscription, you retain full access to all Bayyinah TV content until the end of your current billing period. If your billing date is the 15th of each month and you cancel on the 5th, you keep access until the 15th. After that date passes, your login will no longer work, and you'll lose access to all courses and materials. The same timing applies to annual subscriptions: cancel on January 10th with an annual plan renewing February 10th, and you retain access until February 10th.

For app store and PayPal subscriptions, the controlling platform (Apple, Google, or PayPal) determines when your access ends, which is usually the same as your next billing date.

Auto-renewal and future billing

Cancellation stops future auto-renewals immediately, meaning Bayyinah will not charge you again after your current period ends. However, cancellation does not retroactively stop charges that have already been processed. If you cancel on the 20th of a month but your card was already charged on the 1st, that charge stands. You can only request a refund for that charge separately, and eligibility depends on whether the refund window has passed.

Your account data and viewing history

Your account, progress tracking, and viewing history typically remain in Bayyinah's system after cancellation, even though you lose access to the content. This means if you resubscribe later, your account and history will be there. If you want complete account deletion, you must contact Bayyinah support separately and request data removal. Bayyinah is not obligated to delete your data unless you make an explicit request under Singapore's data privacy regulations, but they should acknowledge your request within a reasonable timeframe.

Can you get a refund from bayyinah TV

Bayyinah's refund policy depends on which platform you purchased through and how long ago you bought the subscription. Understanding these windows is critical because missing them can cost you real money.

Refunds for direct web subscriptions (Stripe)

Monthly subscriptions purchased directly on bayyinah.tv are generally non-refundable once the billing period begins. This means if you signed up on March 1st and charged S$14.98, you cannot get that money back even if you cancel on March 2nd. Annual subscriptions are an exception: if you cancel within the first 30 days of purchase, Bayyinah will issue a full refund to your original payment method. This S$149.98 refund takes 5-10 business days to appear in your account.

Pro tip: If you buy an annual plan and are unsure about commitment, mark your calendar 29 days from purchase. Cancelling just before day 30 ensures you're within the refund window.

Refunds through apple, google, and PayPal

Bayyinah cannot issue refunds for purchases made through the Apple App Store, Google Play, or PayPal. These platforms handle all refund requests directly. Apple and Google typically offer refunds within 48 hours of purchase if you cancel immediately. PayPal's window is usually 14 days. To request a refund, you must go through the respective platform's system, not Bayyinah. Contact Apple Support, Google Play Support, or PayPal directly with your transaction ID, and they will evaluate your refund eligibility.

Exceptions and cooling-off rights

Although Bayyinah does not explicitly advertise a cooling-off period, Singapore's Consumer Protection (Fair Trading) Act may grant you the right to cancel and request a refund within 7-14 days if the company failed to provide clear cancellation terms before you purchased. This is a legal right, not a company courtesy. If Bayyinah's subscription page did not clearly display cancellation instructions or refund terms before you paid, you have grounds to request a refund even outside their stated windows. If Bayyinah refuses, escalate to the Consumer Association of Singapore with screenshots of the purchase page and evidence that terms were unclear.

Common mistakes people make when cancelling bayyinah TV

Cancellation seems straightforward, but small oversights can leave you trapped in billing loops and wasting money. We've seen these traps hundreds of times through Stopee, so let's talk about how to avoid them.

Cancelling in the wrong place

The single biggest mistake is cancelling your Bayyinah account while leaving the underlying app store or PayPal subscription active. Your account goes dormant, but the recurring payment continues. Months later, you notice you're still being charged. This happens because the app store and Bayyinah are separate billing systems. Cancelling your Bayyinah profile does not automatically cancel Apple, Google, or PayPal. You must cancel both the Bayyinah side and the payment platform side, in either order. Check all three places-Bayyinah account, app store, and PayPal-to confirm no recurring payments remain active.

Not saving your cancellation proof

Disputes over whether you cancelled happen regularly, especially if Bayyinah's system glitches or you don't receive a confirmation email. Screenshot your Bayyinah account showing the subscription as "Cancelled" or "Inactive". Save the confirmation email from the platform (Apple, Google, PayPal). Keep your receipt showing the original purchase. These take 60 seconds to collect but save you hours of back-and-forth with support when a charge appears you don't expect.

Assuming cancellation is immediate

You cancel, but your access doesn't end until the billing date passes. Some people panic thinking the cancellation didn't work. It did. Your access ending on the billing date is how the system is designed. Mark your calendar with the access end date so you're not surprised when your login stops working.

Missing the 30-day refund window for annual plans

Bayyinah offers refunds only for annual subscriptions within 30 days. If you buy on January 1st and cancel on February 15th, you've missed the window and your S$149.98 is gone. Many people assume they have longer to decide. Write down the refund deadline the day you purchase an annual plan. If you're on the fence, request the refund before day 30 and resubscribe later if you change your mind.

Not escalating when bayyinah refuses

If Bayyinah denies your cancellation or refuses a refund you believe you're entitled to, many people give up without pushing back. Stopee has helped thousands of consumers escalate beyond the company's first response. The Consumer Association of Singapore exists to mediate these disputes. Gather your proof, write a clear complaint letter with dates and amounts, and file a complaint with CASE. Companies take CASE complaints seriously because they carry legal weight.

Your step-by-step cancellation checklist

Use this checklist to ensure you cancel completely and have proof of every step.

When to contact support and escalation options

Most cancellations complete without needing support, but if something goes wrong, knowing how to escalate saves you weeks of frustration.

Contact bayyinah directly

If your cancellation fails, your account still shows active after you cancelled, or you believe you qualify for a refund, contact Bayyinah support directly. Send an email to their customer service address with your account email, subscription plan, next billing date, and proof of cancellation (screenshot or confirmation email). Request a response within 5 business days. If you don't hear back, send a follow-up and document the lack of response. This creates a paper trail that becomes important if you need to escalate.

Escalate to the payment platform

If you subscribed through Apple, Google, or PayPal and Bayyinah refuses your refund or cancellation, contact that platform's support team directly. They have the power to issue refunds and cancel subscriptions even if the merchant (Bayyinah) doesn't cooperate. Apple Support, Google Play Support, and PayPal each have dispute resolution processes designed for situations like this.

File a complaint with the consumer association of singapore

If Bayyinah refuses your cancellation, ignores your refund request, or continues charging you after you cancelled, file a complaint with the Consumer Association of Singapore (CASE). You can submit a complaint online at case.org.sg or call their hotline. CASE will investigate the matter, mediate between you and Bayyinah, and escalate to regulators if necessary. This is a free service for Singapore residents, and companies take CASE complaints seriously because they carry legal authority. Provide CASE with all documentation: receipts, screenshots, cancellation proof, and copies of your emails to Bayyinah.

Summary: taking control of your bayyinah TV cancellation

Cancelling Bayyinah TV is straightforward once you know the right steps for your platform. Identify whether you subscribed directly, through Apple, Google, or PayPal, then follow the specific instructions for that platform. Retain access until your billing period ends, save your cancellation proof immediately, and if you have an annual plan, pursue your refund within 30 days. If Bayyinah refuses to cancel or denies a refund you're entitled to, escalate to the payment platform or file a complaint with the Consumer Association of Singapore. You have legal rights under Singapore's Consumer Protection (Fair Trading) Act, and Stopee has helped thousands of consumers stand up for those rights when companies don't cooperate. Cancellation is your right, not a privilege-exercise it with confidence.

Bayyinah TV customer service contact information

For support inquiries, billing questions, or if you need help processing a legacy cancellation, contact Bayyinah's customer service team at their main locations:

Bayyinah TV (Customer Service - Euless, TX): This address is commonly used for cancellation requests and billing inquiries. Mail your cancellation request with your account email and subscription details to the Euless office if you need to escalate beyond email support.

Bayyinah TV (Corporate Office - Bedford, TX): This address may be used for formal complaints or regulatory requests.

Always attempt email or phone support first if available. Only use postal mail if email support is unresponsive. Keep copies of everything you send.

Stopee is here to support your cancellation journey. Whether you're navigating Bayyinah or any other subscription service, Stopee provides step-by-step guidance to help you cancel confidently and recover refunds when you're entitled to them. Visit stopee.com to explore how Stopee can simplify your next cancellation.