Manage Bayyinah

How to cancel bayyinah and claim your refund in singapore

What bayyinah is and why you might want to cancel

Bayyinah is an online subscription platform offering courses in Quranic Arabic, Quranic studies, and related Islamic education. You access video lessons and structured course materials through the web or mobile app, paying either a monthly or yearly fee. Many learners in Singapore find real value in the service, but circumstances change-work gets busier, course content no longer fits your learning goals, or you've simply completed what you needed. Whatever your reason, cancelling should be straightforward, and Stopee is here to make sure you understand every step.

Bayyinah's subscription model

Bayyinah operates on a recurring subscription basis. You pay monthly (S$14.98) or annually (S$149.98) for full access to all course content. The platform handles billing through multiple channels: directly via their website (using Stripe), through the Apple App Store, Google Play, or PayPal. This multi-channel approach is convenient but creates different cancellation pathways, which we'll walk through in detail.

When cancellation makes sense

You might cancel because you've finished your learning goals, the subscription no longer suits your schedule, or you want to try a different Arabic study platform. You might also cancel if you accidentally purchased a gift subscription, were double-charged, or prefer one-off course payments instead. Whatever prompted you to search for cancellation guidance, Stopee recognises that your decision deserves a smooth, transparent process.

Your consumer rights in singapore

What singapore law says about refunds and cooling-off periods

Under the Consumer Protection (Fair Trading) Act, you have certain rights when purchasing digital services, including subscriptions. If you bought Bayyinah directly (not through Apple, Google, or PayPal), you have a 14-day right to cancel for any reason and claim a refund. However, Bayyinah's published policy states that monthly subscriptions are non-refundable and yearly subscriptions are refundable only within 30 days of purchase. The 30-day window is actually more generous than the statutory 14-day cooling-off period, so Bayyinah's own policy is your stronger lever.

Different rules for app store and PayPal subscriptions

If you subscribed through the Apple App Store, Google Play Store, or PayPal, those platforms set the refund rules, not Bayyinah. Apple typically allows refund requests within 14 days; Google Play offers similar protections; PayPal has its own buyer protection scheme. You must initiate cancellation and refund requests directly in those platforms' settings-Bayyinah cannot process them for you. Stopee advises checking your receipt email to confirm which payment method you used.

Escalation options if bayyinah refuses to refund

If Bayyinah declines your refund request and you believe it breaches the Consumer Protection (Fair Trading) Act, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE mediation is free and often resolves billing disputes without court involvement. Keep all receipt emails, cancellation confirmations, and support chat logs as evidence.

How to cancel bayyinah step by step

Cancel via the bayyinah web account (Stripe payments)

If you subscribed directly through Bayyinah's website and pay via Stripe, you can cancel in just three clicks. This is the fastest route and gives you full control.

1. Log into your Bayyinah TV account at the official website using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link on the login page.
   • Check your spam folder if the password reset email doesn't arrive within 2 minutes.
2. Navigate to your Profile section (usually a user icon or "Account" link in the top menu).
   • You may need to scroll down or access a dropdown menu depending on the app layout.
3. Select "Subscriptions" from the Profile menu.
   • You'll see a list of any active or past subscriptions linked to your account.
4. Find your active subscription and click the three-dot menu icon (or "Options") next to it.
   • Do not click on the subscription name itself-that opens details, not cancellation.
5. Choose "Cancel Subscription" from the dropdown menu.
   • You may be offered a discount to stay; ignore this if you're certain you want to cancel.
6. Confirm the cancellation when prompted.
   • You'll receive a confirmation email within minutes. Save this email.
   • Your access continues until the end of your current paid billing cycle-you won't lose access immediately.

Pro tip: take a screenshot of your confirmation email showing the cancellation date and your access end date. This is your proof if any billing issues arise later.

Cancel an apple app store or google play subscription

If you subscribed through an app store, Bayyinah has no access to your billing account. You must cancel directly in the app store's settings.

1. On your iPhone or iPad, open the Settings app.
   • For Android, open Google Play Store instead (skip to step 2b).
2. Tap "Subscriptions" (usually under "iTunes & App Store" at the top, or within your profile).
   • You may need to scroll down or search for "Subscriptions" if the menu has changed.
3. Find "Bayyinah" in the list and tap it.
   • If you see multiple subscriptions, choose the Bayyinah TV one.
4. Tap "Cancel Subscription" or "Edit Subscription" and then "Cancel".
   • Apple will ask you to confirm and may offer a discount; decline if you're cancelling for good.
5. You'll see a confirmation that your subscription ends on a specific date. Screenshot this.
   • You retain access until that date.

For Google Play (Android):

1. Open the Google Play Store app on your Android device.
   • If you use a web browser, go to play.google.com, sign in, and skip to step 3.
2. Tap your profile icon (top right corner).
   • Select "Payments and subscriptions" → "Subscriptions".
3. Tap "Bayyinah" from your active subscriptions.
   • You may see multiple subscriptions if you've tried different plans.
4. Tap "Cancel subscription".
   • Confirm when prompted.
5. Google will email a cancellation confirmation to your account email within minutes.
   • Save this email and note your access end date.

Warning: if you cancel via Google Play or Apple, Bayyinah's app will stop working after your billing cycle ends. You cannot re-activate it just by logging back in-you must purchase a new subscription through the same app store.

Cancel a PayPal subscription

PayPal handles the cancellation independently from Bayyinah.

1. Log into your PayPal account (paypal.com or the app).
   • Use your email and password.
2. Go to Settings (gear icon) → "Subscriptions" or "Recurring payments".
   • On mobile, this may be under "More" or "Account".
3. Find the Bayyinah subscription in the list.
   • If you have multiple subscriptions, check the merchant name and payment date to confirm it's Bayyinah.
4. Click "Cancel" next to the Bayyinah subscription.
   • PayPal will ask you to confirm and may ask why you're cancelling-answer honestly or skip the survey.
5. PayPal will email you a cancellation confirmation.
   • Your Bayyinah access ends on the next scheduled billing date.

Legacy subscriptions (created before 1 october 2020)

If your account predates 1 October 2020, Bayyinah moved its billing system and your subscription uses a legacy process. Check your account settings to see if you fall into this category.

• Log in and look for any notice saying "legacy subscription" or "older billing system".
• If you're unsure, contact Bayyinah support via their chat or email with your account email address. They'll confirm your subscription type and provide legacy cancellation instructions.
• Legacy subscriptions still grant access until the end of your paid period, but the cancellation form may be different.

Pro tip: keep a record of your subscription creation date. If you know you've been with Bayyinah since before October 2020, mention this to support-it sometimes speeds up responses.

What happens to your account after you cancel

Access during the notice period

After you cancel, you don't lose access immediately. You retain full viewing rights to all Bayyinah TV content until the last day of your current paid billing cycle. If you cancel on 15 March and your next renewal was scheduled for 15 April, you keep access until 14 April. This gives you time to download notes, finish a lesson, or export any study materials you've created.

What happens on your access end date

On the first day after your paid period ends, the Bayyinah app or website will no longer let you view course content. You'll typically see a message saying "Subscription expired" or similar. Your account itself remains intact-you're not deleted-but the paywall goes back up.

Data, viewing history, and reactivation

Your account, viewing history, and any personal notes or bookmarks remain stored by Bayyinah. If you re-subscribe later (for any reason), you'll log back in and find everything as you left it. You won't be charged for anything after cancellation takes effect, and there are no hidden renewal fees if you don't resubscribe. Stopee recommends unsubscribing from their marketing emails while you're in the account-this prevents mistaken re-engagements that might tempt you to spend more.

Permanent account deletion

If you want your account and data removed entirely (not just the subscription), contact Bayyinah support. Deletion is permanent and cannot be undone, so ensure you've downloaded any personal study materials first.

Bayyinah pricing and plan comparison

Current subscription plans in singapore

These prices reflect Bayyinah's current Singapore offering across the web and app stores. Prices may vary slightly by payment method due to currency conversion or payment processor fees, but the S$ amounts above are standard.

Refund policy and how to claim your money back

Monthly subscriptions are non-refundable

Bayyinah does not offer refunds for monthly plans. Once you've paid, that month of access is yours to use, but you won't get your money back if you cancel early or change your mind. The only exception is if you've been double-charged or see a billing error-those are refundable within 30 days of the erroneous charge.

Yearly subscriptions: full refund within 30 days

If you choose a yearly subscription and cancel within 30 days of purchase, you're eligible for a full refund of the S$149.98. This is Bayyinah's core refund window and aligns with consumer protection principles. After 30 days, yearly subscriptions are non-refundable, even if you've only watched one lesson.

Pro tip: if you're unsure whether Bayyinah is right for you, purchase the monthly plan first (S$14.98 per month) rather than jumping to the yearly option. It costs more per month but gives you a risk-free trial period.

Duplicate charges and billing errors

If Bayyinah has charged you twice in the same month or you notice a suspicious charge, you're entitled to a refund for the error. Report this to Bayyinah's support team immediately (within 30 days of the erroneous charge) with your receipt or bank statement showing the duplicate entry. Support will typically refund the duplicate charge and investigate why it happened.

How to request your refund

1. Contact Bayyinah support via their in-app or website chat feature.
   • Include your full name, account email, and the exact date of your purchase.
   • Explain clearly: "I purchased a yearly subscription on [date] and am requesting a refund within the 30-day window."
2. Provide a screenshot or receipt showing your purchase date and amount.
   • Your purchase confirmation email is ideal.
3. If you subscribed via Apple, Google, or PayPal, you must request the refund from that platform, not Bayyinah.
   • Bayyinah cannot process refunds for app store or PayPal payments.
4. Bayyinah typically responds within 2-3 business days.
   • If approved, the refund processes back to your original payment method within 5-7 business days.

Warning: if your refund request is denied and you believe it violates the Consumer Protection (Fair Trading) Act, escalate to the Consumers Association of Singapore (CASE). Provide CASE with your refund request email, Bayyinah's denial, and your purchase receipt. CASE mediation is free and carries real weight in disputes.

Common mistakes to avoid when cancelling

Cancelling can feel stressful, and small oversights often lead to unwanted charges or lost refund eligibility. Stopee has helped thousands of consumers avoid these pitfalls, and we want you to sidestep them too.

Mistake 1: cancelling in the wrong place

Many users log into Bayyinah and look for a "cancel" button in the app settings, only to find nothing. That's because Bayyinah TV subscriptions purchased directly are cancelled via Profile → Subscriptions, not general app settings. If you subscribed via Apple, Google, or PayPal, you'll never find a cancel button in Bayyinah itself-you must go to those platforms. Double-check which payment method you used before searching for the cancel option.

Mistake 2: assuming immediate access loss

You don't lose access the moment you cancel. Your access continues through the end of your paid period. If you cancel on day 1 of a new billing cycle, you'll still have 29 days of access. Don't panic if you're still watching videos after cancelling-this is normal and expected.

Mistake 3: missing the 30-day refund window for yearly plans

If you purchased a yearly subscription and want a refund, you have exactly 30 days from the purchase date. After day 31, Bayyinah will decline the request, and the Consumer Protection Act's 14-day cooling-off period may no longer apply either. Mark your calendar if you think you might request a refund. Stopee recommends noting the 30-day deadline in your phone calendar as soon as you purchase.

Mistake 4: not saving your cancellation confirmation

Always keep the cancellation confirmation email. If a charge appears on your statement after cancellation, you'll need this proof to dispute it with your bank or request a chargeback. Without the confirmation, the bank may assume you simply forgot to cancel.

Mistake 5: confusing gift subscriptions with personal subscriptions

If someone gifted you a Bayyinah subscription, the gift sender controls the cancellation (or it auto-expires). You cannot cancel a gift subscription yourself. If a gift subscription is still active and you don't want it, contact Bayyinah support with the gift purchase details and ask them to note that you won't be renewing once it expires.

Practical checklist before you cancel

Pre-cancellation steps

Before you click "cancel", take these steps to protect yourself and ensure a smooth process.

• Note your subscription purchase date (you'll need this for refund eligibility).
• Check which payment method you used: Stripe (web), Apple, Google Play, or PayPal.
• If you might want a refund, confirm you're within 30 days of purchase for yearly plans.
• Take a screenshot of your current subscription status, showing the next renewal date.
• Download any personal course notes or study materials you've created (Bayyinah may not keep these after cancellation if you delete your account).
• Save your purchase confirmation email in a folder called "Cancelled Subscriptions" for future reference.
• Unsubscribe from Bayyinah's marketing emails to avoid temptation to reactivate.

What to do if bayyinah won't cancel or refund

When bayyinah support refuses your request

If Bayyinah's support team declines your cancellation or refund request, and you believe the decision breaches consumer law, you have formal escalation options. Stopee advises documenting every interaction before you escalate.

Escalation pathway in singapore

1. Gather all evidence: purchase receipts, cancellation requests, support chat transcripts, and any refund denials.
   • Export or screenshot every email and chat conversation.
2. File a complaint with the Consumers Association of Singapore (CASE).
   • Visit case.org.sg or call their hotline. CASE mediation is free for Singapore consumers.
   • Provide them with a clear summary of what happened and copies of all evidence.
3. CASE will contact Bayyinah on your behalf and attempt mediation.
   • Most disputes are resolved within 4-6 weeks without court involvement.
4. If CASE mediation fails and the amount is small, you may file a small claims action in the District Court (no lawyer needed for claims under S$10,000).
   • This is a last resort but carries real legal weight.

Pro tip: mention CASE in your follow-up email to Bayyinah support. Many companies resolve disputes quickly once they learn a consumer advocate is involved-they know escalation costs them time and reputation.

Chargeback through your bank

If all else fails, you can request a chargeback from your bank or credit card company. Present your cancellation confirmation and the company's refusal to refund. Your bank will investigate and may reverse the charge if they find Bayyinah violated consumer protection law. Use this only after support and CASE have failed; banks charge merchants for chargebacks and may blacklist Bayyinah from accepting that payment type in future.

Contact information for cancellation support

Bayyinah customer service

The primary contact address for Bayyinah TV customer service and cancellation inquiries is:

Bayyinah TV
Euless, Texas, USA

This is the main support hub. You can also reach Bayyinah through their in-app or website chat feature, which is typically faster than email. If you have a legacy subscription (created before 1 October 2020), the support team will direct you to the appropriate legacy cancellation form once you provide your account details.

Related entity: bayyinah academy

Bayyinah Academy (based in London, UK) is a separate entity focused on in-person and live instruction. If you have questions about their offerings, you can contact them independently, but for Bayyinah TV subscription cancellations, work with Bayyinah TV's support team in Texas.

Summary: your cancellation action plan

Cancelling Bayyinah doesn't have to be complicated. Whether you subscribed directly, through an app store, or via PayPal, you now know exactly which steps to follow. Stopee has outlined every path-from one-click web cancellations to platform-specific procedures-so you can choose the method that fits your situation. Remember: you retain access through the end of your paid period, yearly plans refund within 30 days, and monthly plans are non-refundable. If Bayyinah refuses a legitimate refund request, escalate to CASE without hesitation. Stopee is committed to ensuring every consumer in Singapore knows their rights and can cancel subscriptions with confidence, and Stopee stands with you every step of the way. Take action today, save your confirmations, and reclaim control of your spending.