Manage Resumecoach

How to cancel resumecoach and reclaim your money in singapore

What resumecoach is and why you might want to leave

Resumecoach is an online subscription platform that helps you create professional resumes and cover letters using AI-powered templates. You download your finished documents as PDFs or text files, share them via private links, and update them whenever your career changes. The service operates on a recurring membership model, which means your payment renews automatically each month or year until you cancel.

Many Singaporeans use Resumecoach for job applications, career transitions, and LinkedIn profile updates. However, if you've finished your job search, prefer a different tool, or simply want to reduce your subscription costs, you have every right to cancel. At Stopee, we help thousands of consumers navigate subscription cancellations smoothly, and Resumecoach is no exception.

How subscriptions work across platforms

You can purchase Resumecoach through their website, or via the Apple App Store (iOS) or Google Play (Android). This matters because each platform handles cancellations and billing differently. A cancellation on the Resumecoach website may not stop an App Store subscription from renewing, which is a common trap. Stopee advises you to cancel through the exact platform where you made your purchase to avoid unexpected charges.

The 14-day money-back guarantee and refund reality

Resumecoach advertises a 14-day money-back guarantee for eligible subscriptions. However, user reports suggest refund approval is inconsistent. Some cancellations result in refunds, while others are denied even when you qualify. This is why documentation and persistence matter when dealing with Resumecoach customer service.

Your consumer rights in singapore when cancelling resumecoach

Singapore's Consumer Protection (Fair Trading) Act protects you when cancelling online services. Under this law, you have the right to transparent billing, clear cancellation terms, and fair treatment if disputes arise.

Key protections that help you

The Consumer Protection Act requires Resumecoach to provide you with honest information about charges and cancellation processes. If Resumecoach makes it deliberately difficult to cancel or continues charging after you've requested cancellation, you have grounds to escalate your complaint to the Consumers Association of Singapore (CASE). Stopee recommends keeping all email confirmations and screenshots as evidence, which strengthens your position if you need to file a formal complaint.

Additionally, if you used a credit or debit card, you can dispute unauthorised charges through your bank. Most financial institutions in Singapore offer dispute resolution for recurring charges that continued after cancellation requests were made.

When to contact CASE

If Resumecoach refuses your refund request or continues charging you after you cancel, contact CASE at 6100-0315 or visit their website. Stopee advises documenting the date you requested cancellation, the confirmation reference number (if provided), and screenshots of your account before and after cancellation. This evidence often resolves disputes in your favour.

Methods to cancel resumecoach: pick the right route

You have four ways to cancel Resumecoach, each suited to different situations. Your choice depends on where you subscribed and how much documentation you want for your records.

Cancel via the resumecoach website (fastest and recommended)

If you subscribed directly through Resumecoach.com, use their online cancellation tool. This is the fastest method and generates an immediate confirmation email. Follow these steps:

1. Go to Resumecoach.com and log into your account using your email and password.
2. Navigate to Account Settings or Profile Settings (usually found in the top-right menu under your name or profile icon).
3. Look for "Manage my account," "Subscription," or "Billing" options.
4. Select "Cancel membership" or "Unsubscribe."
5. Review any final prompts or retention offers, then confirm by selecting "Yes, cancel my account" or similar wording.
6. You should receive a cancellation confirmation email within minutes. Pro tip: Take a screenshot of the confirmation page and save the email. This is your proof of cancellation.

Warning: If you subscribed through the Apple App Store or Google Play, web cancellation will not stop those app store charges. You must cancel through the app store itself (see below).

Cancel your apple app store subscription

If you subscribed via iPhone, iPad, or any iOS device, you must cancel through Apple's system. Web cancellation on Resumecoach.com will not stop Apple's recurring billing.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen (Apple ID profile).
3. Select "Subscriptions."
4. Find "Resumecoach" in the list and tap it.
5. Select "Cancel Subscription" and confirm your choice.
6. Apple will generate a cancellation confirmation. Screenshot this for your records.

Pro tip: Apple usually allows you to cancel immediately or at the end of your current billing cycle. Choose immediate cancellation unless you want to keep access until your paid period ends. If your cancellation doesn't appear immediately, check your email for an Apple confirmation receipt.

Cancel your google play subscription

If you subscribed through Google Play on an Android device, follow these steps to stop charges:

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon (top-right corner).
3. Select "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find and select "Resumecoach."
6. Choose "Cancel subscription" and confirm.
7. Google will send you a confirmation email. Keep this for your records.

Like Apple, Google allows you to choose when your cancellation takes effect. Stopee advises cancelling immediately if you want to stop charges today, or letting your current billing cycle complete if you want to keep access through the end of your paid month.

Cancel via email for formal documentation

If you want written proof of your cancellation request, email Resumecoach directly. This method creates a documented trail that is useful if you later dispute charges or file a complaint with CASE.

1. Compose a new email to contact@resumecoach.com.
2. Include your full name, email address associated with the account, and the exact date you want the cancellation to take effect.
3. Write a clear subject line: "Cancellation request for [your email address]."
4. Keep the message brief and professional: "I request immediate cancellation of my Resumecoach subscription. Please confirm cancellation and any refund status."
5. Send the email and keep a copy in a dedicated folder.
6. Wait 3 to 5 business days for a response. If you don't hear back, follow up with a second email referencing the date of your first request.

Pro tip: Use registered or certified email if possible, as this creates a legal timestamp. Stopee recommends always sending cancellation emails during business hours and keeping screenshots of the "sent" confirmation in your email client.

Cancel by formal written mail (for legal certainty)

If Resumecoach ignores your email or web cancellation requests, you can send a registered letter. This is the most formal method and creates undeniable proof of your cancellation request.

1. Write a cancellation letter with your full name, account email, and the date you want cancellation to take effect.
2. Address it to: Resumecoach, Barcelona, Spain (see address section below for the full corporate address).
3. Send it via registered mail with return receipt requested through Singapore Post. This costs around SGD 5-10 and provides proof of delivery.
4. Keep the receipt and the return signature confirmation. This is your legal proof that Resumecoach received your cancellation request on a specific date.

This method takes 2 to 3 weeks due to international postal time, so use it only if urgent methods have failed.

What happens to your account and access after cancellation

Cancellation and access are not always the same thing, and Resumecoach's policies on post-cancellation access are unclear.

When you lose access

Some users report immediate loss of account access after cancellation. You may no longer be able to log in, edit documents, or download new versions. Your existing PDFs and text files remain on your computer if you downloaded them before cancellation, but you cannot access new features or make changes through the Resumecoach platform.

Always check your cancellation confirmation email for the exact date when access ends. If the email doesn't specify, contact Resumecoach to clarify whether you can keep access until your next billing date or whether access stops immediately.

Check for lingering charges

After you cancel, monitor your bank account or credit card statement for 30 days. Sometimes charges slip through even after cancellation. If you see a charge from Resumecoach after your cancellation date, contact your bank immediately and dispute it. Singapore banks typically reverse unauthorised recurring charges within 5 to 10 business days. Stopee advises taking a screenshot of the unexpected charge and keeping your cancellation confirmation email to support your dispute.

Protect yourself if you subscribed via app stores

App Store and Google Play subscriptions can continue renewing even after web cancellation. Check your Apple or Google settings every 30 days for the first few months after cancelling. If you still see "Resumecoach" listed as an active subscription, repeat the cancellation steps above. Multiple cancellations sometimes occur because of technical delays or account syncing issues.

Refunds and what to expect from resumecoach

Refunds are the most frustrating part of cancelling Resumecoach. The policy exists on paper, but enforcement is inconsistent.

The stated 14-day money-back guarantee

Resumecoach promises to refund your membership fee if you cancel within 14 days of purchase and meet their eligibility criteria. However, user experiences vary widely. Some people receive refunds without pushback; others report denials even when they qualify.

The refund policy typically limits you to one refund per account every 12 months and applies only to the most recent charge. If you've already received a refund in the past year, you may not be eligible for another even if you paid for a second subscription. Prorated refunds for partial months are rarely offered.

How to request your refund

If you cancel within 14 days and believe you qualify, email contact@resumecoach.com with your cancellation confirmation and request a refund. Include the date of your original purchase, your account email, and the original transaction amount. Resumecoach usually responds within 5 to 10 business days.

Pro tip: If your refund is denied, ask Resumecoach to explain why in writing. A written explanation gives you grounds to escalate to CASE or dispute the charge through your bank. Stopee has helped thousands of consumers recover refunds by documented persistence and evidence.

Refunds from app store purchases

If you bought Resumecoach through Apple or Google, refund requests may be handled by the app store, not by Resumecoach directly. Apple typically allows refund requests within 14 days of purchase through the App Store purchase history. Google Play has a similar 48-hour window but may grant exceptions if you request within 15 days and explain your reason.

Contact Apple Support or Google Play Support with your purchase receipt and cancellation confirmation. They can often refund you directly without involving Resumecoach, which sometimes results in faster approval.

If resumecoach refuses your refund

Document everything: your cancellation confirmation, the date you requested the refund, and any refusal email from Resumecoach. If they deny you despite meeting their stated criteria, file a complaint with CASE. Include your documentation, and CASE will often negotiate a refund on your behalf. You can also dispute the charge through your bank if the service provider refuses to cooperate.

Resumecoach pricing and plan comparison in singapore dollars

Understanding Resumecoach's pricing helps you decide if the cost justifies keeping your subscription or if cancelling is the right financial choice.

Note: Resumecoach does not publish official SGD pricing. Estimates above use an approximate conversion of 1 USD ≈ 1.35 SGD (current as of February 2026). Actual charges depend on your payment method and currency settings. Always confirm the exact SGD amount in your account before subscribing or after cancellation.

Common mistakes when cancelling resumecoach

Cancelling a subscription feels straightforward, but small oversights create the most frustration. Here are the traps Stopee sees every day, and how to avoid them.

Thinking one cancellation method stops all charges

This is the biggest mistake. If you subscribed through the Apple App Store, cancelling on Resumecoach.com does nothing. Your App Store subscription will renew and charge you until you cancel it directly in your iPhone Settings. The same applies to Google Play. Always cancel through the platform where you made the payment.

Not saving your cancellation confirmation

Months later, you'll dispute an unexpected charge. Without your cancellation confirmation, your bank or credit card company cannot help you. Take a screenshot of every cancellation screen you see. Save every confirmation email in a dedicated folder. This is your proof, and it works.

Cancelling too close to your billing date

If your billing cycle renews on the 15th and you cancel on the 14th, you may still be charged on the 15th. Resumecoach's cancellation systems are not always immediate. Cancel at least 2 to 3 days before your billing date to ensure the cancellation processes in time.

Assuming access remains after cancellation

Some users cancel but expect to keep editing and downloading documents. Resumecoach often removes access immediately. Download all your finished resumes and cover letters before you cancel if you think you'll need them later.

Ignoring app store charges after web cancellation

You cancelled on the website and thought you were done. Weeks later, your App Store or Google Play subscription renews without you noticing. Monitor your app subscriptions for 90 days after cancelling on the web, especially if you're not sure where you originally purchased.

Pricing comparison: is resumecoach worth keeping

Deciding whether to cancel often comes down to cost versus value. Here is how Resumecoach compares to alternatives available in Singapore.

If you only need your resume once and you've already created it, cancelling Resumecoach saves money with zero downside. You keep the files you've already downloaded. If you update your resume frequently and use Resumecoach's templates regularly, keeping it might justify the cost. But if you've found free alternatives or rarely update your documents, Stopee recommends cancelling and redirecting that SGD 20-25 monthly to higher-priority expenses.

Your checklist before and after cancellation

Use this checklist to ensure you cancel correctly and protect yourself from unexpected charges.

Before you cancel

• Download all your finished resumes and cover letters as PDFs to your computer.
• Note the date of your next scheduled billing charge.
• Check which platform you subscribed through (website, App Store, or Google Play).
• Look up your current password (you'll need to log in).
• Open a folder on your computer to save screenshots and confirmation emails.

During cancellation

• Cancel through the exact platform where you subscribed (not a different one).
• Take a screenshot of every cancellation confirmation page you see.
• Note the time and date of your cancellation attempt.
• If cancelling via email, use a subject line that clearly states "Cancellation request."

After cancellation

• Save every confirmation email you receive in a dedicated folder.
• Check your bank account or credit card statement 3 days after cancellation to ensure no charge appears.
• Monitor your App Store or Google Play subscriptions weekly for the first 30 days.
• If you requested a refund, track the date and follow up after 7 business days if you haven't heard back.
• If an unexpected charge appears, take a screenshot and contact your bank immediately.

Resumecoach customer service contact and address

If you need to reach Resumecoach directly for cancellation, refund, or billing questions, use these contact methods.

Primary contact email

contact@resumecoach.com - Use this email for all cancellation requests, refund inquiries, and billing disputes. Expect a response within 3 to 5 business days.

Registered mail address

If email communication fails and you need formal proof of cancellation, send a registered letter to:

Resumecoach
Barcelona, Spain

Pro tip: Send via Singapore Post registered mail with return receipt requested. Keep the receipt and signed confirmation. This creates irrefutable proof that Resumecoach received your cancellation request.

Escalation to CASE

If Resumecoach refuses to cancel your account or denies your refund without justification, file a complaint with the Consumers Association of Singapore.

Consumers Association of Singapore (CASE)
Phone: 6100-0315
Website: www.case.org.sg
Operating hours: Monday to Friday, 9:00 AM to 5:30 PM (closed Saturday and Sunday)

Have your cancellation confirmation, refund request emails, and account details ready when you contact CASE. They often resolve disputes within 30 days.

Final thoughts: take control of your subscriptions today

Cancelling Resumecoach is simple if you know which method to use and keep your confirmations safe. Whether you're finishing your job search, switching to a competitor, or cutting costs, you have the legal right to cancel without penalty as long as you follow the proper steps.

The key difference between a smooth cancellation and a frustrating one is documentation. Save every confirmation email, take screenshots of every cancellation screen, and monitor your bank statement for 30 days after cancellation. If unexpected charges appear, your saved evidence gives you instant leverage with your bank and with CASE.

Stopee has helped thousands of consumers cancel subscriptions like Resumecoach, recover wrongful refunds, and stop unwanted recurring charges. If Resumecoach continues charging you after you've requested cancellation or denies a refund you clearly qualify for, reach out to Stopee for guidance on your next steps. You deserve clear, honest service - and if you don't get it, you have the power to demand better. Start your cancellation today with confidence.