Manage Glovo

How to cancel glovo in singapore and avoid hidden fees

What is glovo and why you might cancel

Glovo is a delivery platform that connects you with local restaurants, grocery stores, and independent merchants for on-demand delivery across Singapore. You download the app or use their website to place orders for food, essentials, and everyday items. A network of couriers then picks up and delivers your items to your doorstep.

The service acts as an intermediary between you and merchants. Glovo handles order tracking, customer support, and payment processing, but the merchant prepares your order while a courier completes the delivery. You might use Glovo regularly, or you might be considering cancelling because you've found a better alternative, want to reduce spending, or are unhappy with delivery times and fees.

Common reasons to cancel glovo

You cancel Glovo for many reasons: high delivery fees, slower-than-expected service, a subscription you no longer use, or simply switching to competitors like Grab Food or Deliveroo. Understanding your cancellation options before you start ensures you don't lose money on unused balances or surprise renewal charges.

Why stopee helps you cancel confidently

At Stopee, we've guided thousands of Singapore consumers through cancellation processes for apps and subscriptions just like this. We know exactly where the traps are, how long each step takes, and what happens to your money when you cancel. This guide arms you with the facts and steps you need to cancel Glovo without losing credit or hitting unexpected fees.

Understanding glovo's pricing and subscription structure

Glovo's costs in Singapore are made up of order charges, delivery fees, and optional subscription fees. Knowing how you're being charged helps you spot savings and understand what you'll lose if you cancel.

Order and delivery fees

Each Glovo order includes a merchant's item prices, plus a delivery fee that varies by distance and demand. Some restaurants offer discounts or free delivery above a minimum order value. Cancelling an order after a merchant has already accepted and started preparing your food usually triggers a cancellation fee covering the merchant's preparation costs, the delivery fee, and an additional cancellation penalty.

GlovoPrime subscription (if applicable)

GlovoPrime is Glovo's optional subscription service in Singapore, offering benefits such as waived delivery fees on eligible orders, priority customer support, and exclusive discounts. If you've signed up for GlovoPrime, you'll be charged at renewal unless you cancel at least two business days before your renewal date. Glovo does not issue partial-period refunds for subscriptions, so cancelling mid-cycle means losing the remainder of your paid period.

How to cancel individual orders on glovo

Cancelling a single order is the most common cancellation task, and the timing of your cancellation directly determines whether you'll be charged a fee. The earlier you cancel, the less you pay.

Cancel before a courier is assigned (zero charges)

This is your best-case scenario: you cancel before any courier picks up your order, and you lose nothing except the order itself.

1. Open the Glovo app on your phone or visit the Glovo website in your web browser.
2. Navigate to "Your orders" or "Active orders" (the exact label depends on your app version).
3. Find the order you want to cancel and tap or click on it to open the order details.
4. Look for a "Cancel order" button, usually displayed prominently near the top or bottom of the order details screen.
5. Tap or click "Cancel order," then confirm your decision when the app asks you to verify.
6. The order is now cancelled with no charge to you. You'll see a confirmation message on screen.

Pro tip: You have the highest success rate of a zero-charge cancellation in the first 2-3 minutes after placing an order, before restaurants even see your request. If you've ordered by mistake, act immediately.

Cancel after the merchant has accepted (partial or full charge)

Once the merchant taps "Accept," preparation begins, and Glovo's cancellation policy becomes stricter. You can still cancel, but you'll face a fee.

1. Open the Glovo app and navigate to "Your orders."
2. Select the order you need to cancel (it will show a status like "Merchant confirmed" or "Preparing").
3. Scroll down to find the "Cancel order" button.
4. Read the cancellation fee warning-Glovo will show you the estimated charge before you confirm.
5. If you accept the charge, tap "Cancel order" and confirm again.
6. The cancellation is processed immediately. The fee amount will be deducted from your Glovo balance or charged to your payment method, depending on how you pay.

Warning: Once a courier has been assigned and has left the merchant's location, most cancellations are not possible through the app. Contact Glovo's Help Center immediately if a courier is already en route and you want to cancel.

Cancel pick-up orders (app only, strict rules)

If you've ordered items for pick-up (rather than delivery), Glovo allows cancellation only while the merchant hasn't started preparing. This window is even narrower than for delivery orders.

1. Open the Glovo app and find your pick-up order in "Your orders."
2. Check the order status. If it shows "Pending" or "Awaiting merchant," you can cancel with no charge.
3. Tap the order, then select "Cancel order."
4. Confirm the cancellation. You'll see a confirmation message if successful.
5. If the status shows "Merchant confirmed" or "Ready for pick-up," cancellation is no longer available through the app. Contact the merchant directly via the app's in-chat feature to negotiate a cancellation.

Pro tip: Pick-up orders can only be cancelled via the Glovo app, not the website. If you're on a computer, switch to your phone and use the mobile app to cancel.

How to cancel a GlovoPrime subscription

If you've enrolled in GlovoPrime, the subscription will renew automatically every month unless you cancel it beforehand. Unsubscribing is straightforward, but timing matters because Glovo charges you on your renewal date.

Cancel your GlovoPrime membership

1. Open the Glovo app on your phone.
2. Tap the menu icon (three horizontal lines) in the bottom right corner, or tap "Account" in the bottom navigation bar.
3. Select "Subscriptions" or "GlovoPrime" (depending on your app version).
4. Find the GlovoPrime plan you're subscribed to and tap on it to view details.
5. Look for a "Cancel subscription" or "Unsubscribe" button, usually displayed in red or towards the bottom of the screen.
6. Tap it, and Glovo will ask you to confirm. You may also see a prompt asking why you're cancelling-this is optional feedback.
7. Once confirmed, you'll receive an on-screen message stating that your subscription will end at the end of your current billing cycle.
8. Check your email for a confirmation message from Glovo confirming the cancellation date.

Warning: You must cancel at least two business days (48 hours, typically) before your renewal date to avoid being charged for the next billing period. If you're close to renewal and Glovo charges you before you cancel, you'll need to request a refund through the Help Center. Stopee recommends setting a phone reminder three days before your renewal date to avoid this trap.

Confirm cancellation and watch for unexpected charges

After you've cancelled, take these steps to ensure the subscription truly ends:

• Return to the Subscriptions section a few days later and verify that GlovoPrime no longer appears in your active subscriptions.
• Check your email for a final confirmation from Glovo showing the cancellation date and last billing date.
• Monitor your payment method (credit card or app wallet) around your original renewal date to confirm you're not charged again.
• If Glovo charges you after cancellation, escalate the dispute immediately by contacting the Help Center and requesting a refund with proof of cancellation.

What happens after you cancel: your rights and refund policy

Understanding what Glovo refunds and what it doesn't prevents disappointment and helps you pursue claims when you're entitled to them under Singapore consumer law.

Refunds for cancelled orders

Glovo's refund policy for orders is not automatic. Refunds are processed case-by-case, and the amount depends on when you cancelled and whether the merchant had started preparing.

• Cancelled before merchant acceptance: You should receive a full refund of order charges (excluding any promotional credits that are non-refundable by design).
• Cancelled after merchant acceptance: You'll be charged a cancellation fee, and no refund is issued. The fee covers the merchant's preparation time and the delivery fee.
• Cancelled after delivery attempt: Refunds are rare unless the courier failed to deliver or there's clear evidence the order never reached you.

Pro tip: If you cancel within the first minute or two of placing an order, the refund appears almost instantly in your Glovo balance or back to your card within 1-3 business days, depending on your bank.

Subscription refunds and partial-period credits

Glovo does not issue refunds for unused portions of a subscription period. If you cancel GlovoPrime on Day 15 of a 30-day billing cycle, you lose the remaining 15 days with no credit. However, if Glovo charges your renewal fee after you've already cancelled, you can request a full refund of that erroneous charge by contacting the Help Center with proof of your cancellation request.

Refunds for service issues and non-delivery

If your order was never delivered, arrived damaged, or was significantly delayed due to Glovo's fault (not the merchant's), you can request a refund or credit. Glovo may issue this as:

• A refund back to your payment method (3-5 business days processing time).
• A promo credit to your Glovo account (applied immediately, but not withdrawable as cash).

Glovo often chooses promo credit over cash refunds, particularly for small amounts. If you prefer a cash refund, request it explicitly in your Help Center message and provide evidence (e.g., a screenshot of a non-delivered order status).

Your consumer protection rights in singapore

The Consumer Protection (Fair Trading) Act (CPTA) is your legal shield in Singapore. Glovo must honour cancellation deadlines, not hide cancellation options, and refund you when they fail to deliver the service you paid for.

• Right to cancel and fair terms: You have the right to cancel orders and subscriptions without unreasonable barriers or hidden charges. Glovo's terms must be transparent and fair.
• Right to a refund for service failure: If Glovo or a merchant fails to deliver an order, you're entitled to a refund. Stopee emphasizes that Glovo cannot simply offer a promo credit if you specifically request a cash refund for a completed failure.
• Protection from unfair contract terms: Cancellation fees must be proportionate to actual losses. A fee that's larger than the order itself is likely unfair under the CPTA.
• Escalation to the Consumers Association of Singapore (CASE): If Glovo refuses a legitimate refund, you can file a complaint with CASE at www.case.org.sg or call 6100-0315. CASE provides free mediation and can pressure businesses to comply with consumer law.

Stopee recommends keeping screenshots of your order, cancellation request, and any refund communication. These are evidence if you need to escalate to CASE or your bank's chargeback team.

Common mistakes when cancelling glovo

Cancelling feels simple, but small errors cost you money and time. We've seen thousands of Glovo users lose refunds, miss subscription deadlines, or not realise they've been charged when they thought they cancelled.

Mistake 1: not cancelling fast enough after the merchant accepts

The moment a merchant hits "Accept," a timer starts. Within the next 5-10 minutes, the restaurant begins preparing your food, and your cancellation fee climbs. Many users assume they have longer than they actually do.

How to avoid it: If you regret an order, cancel within 60 seconds of placing it. Check your app notification or email for the "Merchant confirmed" alert, and if you see it, assume preparation has started. Cancel immediately if you've changed your mind.

Mistake 2: forgetting to cancel a subscription before renewal

GlovoPrime renews automatically, and thousands of Glovo users in Singapore are charged for a subscription they no longer want because they forgot the cancellation deadline. Even if you haven't used Glovo in months, the subscription keeps charging you.

How to avoid it: Set a phone reminder for three days before your renewal date. Check your email confirmation of the exact renewal date after you subscribe, so you know when the window closes. Stopee's checklist (below) includes a subscription cancellation deadline field you can fill in right now.

Mistake 3: cancelling via the website instead of the app for certain order types

Pick-up orders, in particular, can only be cancelled via the Glovo mobile app, not the website. Users try to cancel on a computer and can't find the button, assume they're stuck, and accept the charge or the order going through.

How to avoid it: Always use the Glovo app to cancel pick-up orders. For delivery orders, both the app and website work, but the app is faster and more reliable.

Mistake 4: not requesting a cash refund explicitly

Glovo defaults to offering promo credits instead of cash refunds for service failures. If you request a refund in the Help Center without specifying "cash" or "to my original payment method," Glovo may send you a credit you can't withdraw or transfer.

How to avoid it: When you request a refund for non-delivery or service issues, type: "I request a cash refund to my original payment method, not a promo credit." This signals your intent clearly and makes it harder for Glovo to deny you.

Mistake 5: cancelling during peak hours and assuming it failed

Glovo's servers get congested during lunch and dinner rushes. A cancellation request might not process immediately, and users see a delay and try again, sometimes triggering duplicate charges or confusion.

How to avoid it: Cancel during off-peak hours if possible (late morning or mid-afternoon). Wait 30 seconds for the confirmation message. If it doesn't appear, close the app and reopen it to check the order status. Do not tap "Cancel" a second time.

Timeline and next steps after your cancellation

Once you've cancelled, your journey doesn't end immediately. Understanding what happens next helps you spot problems before they become refund disputes.

Immediately after cancellation (0-5 minutes)

• You'll see a confirmation message or notification in the app saying "Order cancelled" or "Subscription cancelled."
• If you cancelled an order before the merchant accepted, the charge is reversed instantly to your Glovo balance or payment method.
• If you cancelled a subscription, the status changes from "Active" to "Cancelled" in your Subscriptions menu.

Short term (1 hour to 1 day)

• You'll receive an email from Glovo confirming the cancellation, usually within an hour.
• For cancelled orders, if a refund was issued, it may already appear in your app balance or take 1-3 business days to appear in your bank account.
• For cancelled subscriptions, the email will state your last billing date and when access will end (usually at the end of your current cycle).

Medium term (1-3 days)

• Refunds to external payment methods (bank cards, digital wallets) typically clear within 1-3 business days. Check your bank's transaction history to confirm.
• Monitor your Glovo app to ensure the subscription still shows as "Cancelled" and no renewal charge has appeared.
• If you're waiting for a refund and it hasn't appeared after 3 business days, contact the Help Center with your order number and cancellation date.

Long term (after cancellation)

• You can delete the Glovo app from your phone if you're not using the service anymore.
• Your account and history remain in Glovo's system, so you can reinstall and reactivate if you change your mind later.
• Watch for unexpected charges for 2-3 billing cycles to ensure no renewal occurred by mistake.

Comparison: keeping glovo versus cancelling

You might be on the fence about whether to cancel. This comparison helps you weigh the costs and benefits against alternatives available in Singapore.

Cancellation checklist

Use this checklist to confirm you've completed every step and caught potential refund leaks before they become lost money.

• I've identified what I'm cancelling: a single order, a pick-up order, or a GlovoPrime subscription.
• For orders, I've checked the order status (Pending, Merchant confirmed, or Courier assigned) to understand if I'll be charged a fee.
• For subscriptions, I've noted my renewal date and I'm cancelling at least two business days in advance.
• I've opened the Glovo app (not the website, for pick-up orders) and navigated to the relevant section (Orders or Subscriptions).
• I've tapped or clicked "Cancel" and confirmed the cancellation when prompted.
• I've received a confirmation message on screen and will check my email for written confirmation within one hour.
• For refunds, I've requested a cash refund explicitly (not a promo credit) if I was entitled to one.
• I've taken screenshots of the cancellation confirmation and the order/subscription details for my records.
• For subscription cancellations, I've set a reminder to check my bank account on my renewal date to ensure no charge appears.
• If a refund should have appeared and hasn't within 3 business days, I've contacted the Help Center with my order number and screenshot.

When to escalate: contacting glovo support and filing complaints

If cancellation goes wrong-you're charged after cancelling, a refund never arrives, or Glovo's support ignores you-you have escalation paths that actually work.

Step 1: contact glovo's help center in the app

1. Open the Glovo app and tap your account menu.
2. Select "Help" or "Help & Support."
3. Choose "Orders" or "Subscriptions" depending on what you're disputing.
4. Select "Refunds" or "Cancellation issues" from the menu.
5. Type a clear message with your order number or subscription details, the date of the issue, and what you expect (refund amount or corrected status).
6. Attach a screenshot if you have one (e.g., proof of cancellation or the missing refund).
7. Send and wait for Glovo's response. They typically reply within 24-48 hours.

Step 2: if glovo refuses or ignores you, escalate to CASE

The Consumers Association of Singapore (CASE) mediates disputes between consumers and businesses at no cost to you. Glovo takes CASE complaints seriously because unresolved complaints damage their reputation.

1. Visit www.case.org.sg or call 6100-0315 to file a complaint.
2. Provide your order number, cancellation request date, and evidence (screenshots, emails, Help Center chat history).
3. CASE will contact Glovo on your behalf and push for a resolution.
4. Most complaints are resolved within 2-4 weeks through CASE mediation.

Pro tip: Keep your Help Center chat with Glovo open and documented. CASE will ask for this proof, and having a clear record of Glovo's response (or non-response) strengthens your case.

Step 3: if the amount is large, consider a chargeback with your bank

If you paid by credit card or debit card and Glovo has wrongfully charged you after a cancellation, your bank can dispute the charge directly.

1. Contact your bank and request a chargeback for the disputed Glovo charge.
2. Provide the transaction date, amount, and reason (e.g., "Charged after I cancelled the order").
3. Attach your cancellation confirmation email or screenshot.
4. Your bank will file a dispute with Glovo's payment processor. Most chargebacks take 5-10 business days to resolve.
5. If Glovo cannot prove the charge was authorised after cancellation, your bank will refund you and mark the chargeback as successful.

Warning: File a chargeback only after you've given Glovo and CASE a reasonable chance to resolve the issue (at least 7 days). Banks dislike frivolous chargebacks and may charge you a fee or close your account if you file too many.

Stopee's final summary: your next move

Cancelling Glovo is straightforward if you act fast, check your timelines, and know exactly what you're allowed to refund under Singapore's consumer laws. Whether you're cancelling a single order or your entire subscription, the process takes fewer than five minutes and costs you nothing if you time it right.

The most expensive mistake is forgetting to cancel a subscription before renewal. Set that reminder now. The second most expensive mistake is cancelling after a merchant has started preparing your food-you lose your refund, and there's no appeal. Cancel within the first minute if you change your mind.

If Glovo refuses to refund you unfairly, Stopee reminds you that the Consumer Protection (Fair Trading) Act is on your side, and CASE can enforce your rights for free. You don't have to accept a promo credit if you ask for a cash refund. You don't have to lose money because you missed a subscription deadline by one day.

At Stopee, we've helped thousands of consumers cancel subscriptions and recover refunds they were entitled to but thought they'd lost. Your next step is simple: follow the steps above that match your situation, set your reminders, and keep your screenshots. If you hit resistance, escalate to CASE. Stopee has shown that persistence and evidence win almost every dispute.

Contact information for further support

Glovo does not maintain a publicly listed physical office address in Singapore. All cancellations and customer support requests are handled through the Glovo app or website Help Center.

How to reach glovo

• In-app Help: Open the Glovo app, tap your account menu, select "Help," and choose your issue from the menu.
• Help Center: Access the online Help Center directly through the Glovo website's support section (available in-app and on web).
• Email: Response times vary; the Help Center chat is typically faster.
• No phone line: Glovo Singapore handles all support digitally via the app or Help Center.

Alternative contacts if glovo does not resolve your issue

• Consumers Association of Singapore (CASE): www.case.org.sg or 6100-0315. Free mediation for consumer disputes.
• Your bank's dispute team: Contact your credit card or debit card issuer to file a chargeback if a refund was wrongfully denied.

Stopee is committed to empowering you with the knowledge and confidence to cancel on your terms, recover what you're owed, and move forward without stress or hidden fees.