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Cancel Astral Coach: The Right Way
How to cancel astral coach subscription in singapore (2024)
What astral coach is and why you might cancel
Astral Coach is a subscription-based digital wellness service that delivers personalised astral guidance, natal chart analysis, and daily predictions directly to your account online. The service operates on a recurring monthly billing model, charged in USD through its official website.
You access Astral Coach through a user account on their platform. Many subscribers in Singapore discover the service doesn't align with their expectations, arrives too frequently, or simply doesn't deliver the personal value they hoped for. Whatever your reason for leaving, you deserve a straightforward cancellation process - and Stopee is here to guide you through it.
How astral coach operates
Astral Coach runs entirely online. You sign up, create an account, and receive your subscription content through the website and email. Billing happens automatically each month unless you cancel. The service offers a low-cost trial period (approximately SGD 0.68 for 7 days) followed by a recurring monthly charge of approximately SGD 13.50.
Because billing is automated, cancellation must happen through your account management settings. Deleting emails or uninstalling any associated app will not stop your charges. You must actively cancel through Astral Coach's official cancellation mechanism to prevent future billing cycles.
Common reasons to cancel
You might cancel Astral Coach because the readings feel generic, you prefer guidance from a different source, the subscription feels like a financial strain, or you simply changed your mind after the trial period. Each of these is a valid reason, and your decision to leave deserves respect and efficiency.
Your consumer rights in singapore
Protection under singapore law
Singapore consumers are protected by the Consumer Protection (Fair Trading) Act (CPFTA). This law shields you from unfair trading practices, misleading advertising, and misrepresentation. If Astral Coach made claims that turned out to be false, or if you were charged without clear consent, you have legal grounds to escalate the matter.
Digital subscription services often state "no refunds" in their terms, but this does not override consumer protection law. If the service was not delivered as promised, or if the marketing misled you about features or costs, you may still have a claim for a refund or credit.
What to do if astral coach refuses to cooperate
If you cancel and Astral Coach continues charging you, or if they ignore your cancellation request, document everything. Keep screenshots of your account, email confirmations, and billing statements. Contact the Consumers Association of Singapore (CASE) or the Info-communications Media Development Authority (IMDA) if you believe unfair trading has occurred.
Stopee recommends gathering proof before escalating: your email address, subscription start date, all cancellation requests sent, and bank statements showing unwanted charges. This evidence will strengthen your position if you need to file a formal complaint.
How to cancel astral coach step by step
Cancellation method 1: through your online account (recommended)
This is the fastest and most reliable way to cancel. You control the process directly and receive immediate confirmation.
- Open your web browser and go to astralcoach.com/en.
- Log into your account using the email and password you registered with.
- Scroll to the bottom of the page and click the "Manage Subscriptions" link in the footer.
- You may be prompted to log in again for security. Enter your credentials.
- Look for the subscription you wish to cancel. There should be a clearly labeled "Cancel" or "Unsubscribe" button next to it.
- Click the cancel button and follow the on-screen prompts. Astral Coach may ask you why you are canceling - answer honestly if you wish, but this is optional.
- Confirm your cancellation when prompted. You should see a confirmation message immediately.
- Take a screenshot of the confirmation page for your records.
Pro tip: Complete this process at least one day before your next billing date. Your current paid period ends on schedule, but no new charges will be added after cancellation is processed.
Cancellation method 2: through astral coach support (if account access fails)
If you cannot log into your account or the cancellation button is not visible, contact Astral Coach directly via their support form.
- Go to the Astral Coach website and locate the "Help" or "Contact Us" link (usually in the footer or top navigation).
- Click on the contact or support form.
- Fill in your full name exactly as it appears on your account.
- Enter the email address you used to sign up for Astral Coach.
- In the subject line, type "Cancel Subscription" or "Subscription Cancellation Request".
- Select the message type as "Cancellation" or "Subscription Renewal Management" if prompted.
- In the message body, write a brief statement: "I wish to cancel my Astral Coach subscription effective immediately. Please confirm cancellation and provide a reference number."
- Include your subscription start date if you know it.
- Click "Send" and wait for a response.
Warning: Support responses may take 2 to 5 business days. If your billing date is approaching, use Method 1 (online account cancellation) instead. Stopee advises sending a support request only if you cannot access your account through the website.
What not to do
Deleting the Astral Coach app from your phone will not cancel your subscription. Unsubscribing from email notifications will not stop your charges. Blocking payment cards or closing your account elsewhere will not prevent Astral Coach from attempting to charge you. Only an official cancellation through your account or a support request will stop billing.
What happens after you cancel
Your access and the end date
Once you cancel, your subscription ends at the close of your current billing period. You keep full access to Astral Coach content until that date arrives. For example, if you are charged on the 15th of each month and you cancel on the 1st, you retain access until the 14th of the following month.
After your final billing period ends, your account becomes inactive. You will no longer receive predictions, guidance updates, or any other content. Stopee recommends taking screenshots or notes of any readings you wish to keep, as you may lose access to past content once your subscription closes.
Auto-renewal stops completely
No charge will appear on your next billing date once cancellation is processed. Future auto-renewal cycles are canceled permanently. If you ever choose to resubscribe, you will need to sign up again as a new customer and may face a fresh trial period or full-price charge.
Your account data and privacy
Cancellation does not automatically delete your account or personal information. Astral Coach's terms of service govern what happens to your data after cancellation. Review their full terms at Terms of Use to understand data retention, deletion requests, and privacy rights.
If you wish to delete your account entirely, contact Astral Coach support separately and request account deletion alongside your cancellation. This may take additional processing time.
Refunds: what astral coach will and won't pay back
The official refund policy
Astral Coach's published policy states that refunds are not provided after a subscription charge has been processed. Refunds are only issued at Astral Coach's sole discretion or where consumer law requires them.
This means a routine refund for "change of mind" is unlikely. However, this does not mean you have no recourse if the circumstances are unfair.
When you may qualify for a refund
You have stronger grounds for a refund in these situations:
- You were charged twice in one billing cycle by mistake.
- You were charged after requesting cancellation, if Astral Coach failed to process it in time.
- The service was not delivered (you did not receive your readings or access was broken).
- Astral Coach's marketing made false or misleading claims about features or pricing.
- You did not explicitly consent to the charge (e.g., the trial converted to a paid subscription without clear notice).
How to request a refund
If you believe you qualify for a refund, contact Astral Coach support immediately. Provide clear evidence: your billing statement, screenshots of the charge, emails from Astral Coach, and a detailed description of what went wrong.
Stopee recommends framing your request around fairness and the specific breach, not simply "I changed my mind." For example: "I requested cancellation on [date], but was charged again on [date]. I request a refund for this unauthorized charge plus a confirmation that my subscription is now fully canceled."
If Astral Coach refuses and you believe the charge violated consumer protection law in Singapore, file a complaint with CASE or escalate to the IMDA with your evidence.
Astral coach pricing in singapore
Subscription costs and what you pay
Astral Coach quotes prices in USD on its website. When you pay from Singapore, your bank or payment provider converts this to SGD at the current exchange rate, and you may see a small currency conversion fee.
Below is a summary of the plans Astral Coach offers and their approximate SGD equivalent:
| Plan | Charge | Duration | What you get |
|---|---|---|---|
| 7-day trial | US$0.50 (approx SGD 0.68) | 7 days, then auto-renews | Natal chart analysis, access to core features |
| Monthly subscription | US$9.90 (approx SGD 13.50) | Monthly, auto-renews | Daily astral guidance, custom predictions, important dates, ongoing counseling |
Currency conversions are approximate and may vary daily. Check your bank statement for the exact SGD amount charged to your account.
Common mistakes when canceling astral coach
Why these mistakes cost you money
It is easy to feel frustrated or rushed when canceling a subscription, but a single mistake can leave you paying for another month you did not want. Here are the traps Stopee sees most often:
- Assuming the app deletion cancels the subscription. Many people delete the Astral Coach app and think they are done. The subscription continues in the background, and your card is charged as scheduled. Always cancel through the account settings or support form first.
- Missing the cancellation confirmation. After you click cancel, some users do not wait for or save the confirmation message. If a dispute later arises, you have no proof that you canceled on time. Screenshot everything.
- Canceling too late in the billing cycle. If you cancel on the 28th but you are charged on the 1st of each month, that next charge may have already been authorized. Plan your cancellation for at least 3 to 5 days before your billing date.
- Providing incomplete information to support. If you contact support, use the exact email address on your account. A slight variation will delay the response or cause the request to be rejected.
- Not following up if support does not respond. If you email Astral Coach support and hear nothing in 5 business days, send a follow-up. Keep records of every contact attempt.
Pro tip: Set a phone reminder for 3 days before your next billing date. This gives you a buffer to cancel without panic and a window to dispute unexpected charges if they slip through.
Cancellation checklist for astral coach
Use this checklist to ensure your cancellation is complete and defensible:
- Log into your Astral Coach account and verify your subscription is active.
- Note your billing date (the day you are charged each month).
- Navigate to "Manage Subscriptions" or contact support with a clear cancellation request.
- Receive and screenshot the cancellation confirmation message.
- Save the confirmation email (if sent via email) to your records.
- Check your bank statement 2 to 3 days after your next billing date to confirm no charge appears.
- If a charge appears after cancellation, contact Astral Coach support immediately with your screenshot proof.
- If Astral Coach does not respond or refuses to refund, escalate to CASE with all evidence.
Your next steps: take control of your subscriptions
Cancel with confidence
Canceling Astral Coach is straightforward once you know the correct steps. You have options - account management is fastest, and support contact works if you face access issues. You also have legal protections under Singapore's Consumer Protection (Fair Trading) Act if anything goes wrong.
The moment you decide you no longer want Astral Coach, act within the window before your next billing date. Do not delay. Stopee has helped thousands of consumers cancel unwanted subscriptions quickly and without hidden charges, and we are confident you can do the same.
Expand your control beyond astral coach
One canceled subscription is a win, but many people discover they are paying for multiple services they no longer use. Review your bank statements for other recurring charges - streaming services, app memberships, wellness platforms. Each one you cancel is money returned to your control. Stopee makes it simple to identify and remove every unwanted subscription holding you back.
Visit Stopee.com to explore your full subscription portfolio, track your cancellations, and receive reminders before billing dates arrive. Stopee is your partner in taking back control of your digital wallet - no hidden patterns, no surprise charges, just clarity and choice.