Manage Natural Cycles

How to cancel natural cycles and protect your rights in singapore

What is natural cycles and why people cancel

Natural Cycles is a digital contraception and fertility tracking app that uses temperature data and cycle information to predict your fertility window. You pay a monthly or annual subscription to access the app's analysis and insights. Many users in Singapore cancel because they've switched to a different contraception method, found the app didn't suit their needs, or simply want to stop the recurring charge.

Understanding why you want to cancel helps you choose the fastest cancellation path. At Stopee, we've helped thousands of users navigate subscription cancellations across health apps, and Natural Cycles follows a three-platform system that can confuse first-time cancellers.

How natural cycles works

The app syncs with your phone's data or an optional wearable thermometer to track your menstrual cycle. Natural Cycles is registered as a medical device in several countries, which affects how the company handles refunds and cancellations. You purchase your subscription directly through Apple App Store, Google Play Store, or the Natural Cycles website.

Why cancellation matters

Natural Cycles uses automatic renewal, meaning your payment renews on the same date each month or year unless you cancel before that date. Delaying cancellation by even one day can trigger another charge. This is why knowing your exact renewal date and cancellation deadline is critical.

Natural cycles pricing and plans

Your subscription cost depends on whether you purchased through the App Store, Google Play, or directly from Natural Cycles' website.

Current pricing in singapore

Why prices differ by platform

Apple and Google take a percentage of each subscription payment, so prices through app stores are often higher than direct website purchases. If you're paying S$16.98 monthly via the App Store, you're paying Apple's markup as well as Natural Cycles' subscription fee. Stopee recommends checking all three purchase channels before cancelling, in case a refund or credit is available through your payment method.

How to cancel natural cycles in singapore

Cancellation steps differ depending on where you purchased your subscription. You cannot cancel through Natural Cycles directly if you bought via an app store; you must cancel through the app store itself.

Cancel via apple app store (iOS)

If you use an iPhone or iPad and purchased Natural Cycles through Apple's in-app purchase system, follow these steps.

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Select Subscriptions from the menu.
4. Find and tap Natural Cycles in your active subscriptions list.
5. Tap Cancel Subscription or Edit and then Cancel.
6. Confirm the cancellation by tapping Confirm when prompted.

Pro tip: Check your upcoming renewal date before you tap cancel - Apple will show you the exact date your subscription renews. Cancel at least 24 hours before that date to avoid an extra charge.

Warning: Apple processes cancellations immediately, but you retain access until the end of your current billing period. You will not receive a refund for the period already paid.

Cancel via google play store (Android)

Android users who purchased through Google Play must cancel within the Google Play app or on a computer.

1. Open the Google Play Store app on your Android device (or visit play.google.com on a computer).
2. Tap the menu icon (three horizontal lines) in the top-left or top-right corner.
3. Go to Subscriptions or Manage subscriptions.
4. Tap Natural Cycles in the list.
5. Tap Cancel subscription.
6. Follow the on-screen prompts to confirm your cancellation.

Pro tip: Google Play shows a countdown to your next billing date. Cancel at least 24 hours in advance to prevent the next charge from processing. If you cancel after the charge goes through, contact Google Play support for a refund within your statutory rights window.

Warning: Google Play may ask why you're cancelling - your feedback is optional, but completing it helps improve the service for others.

Cancel via natural cycles website (direct purchase)

If you created an account directly on naturalcycles.com and paid by credit card or bank transfer, cancel through your account dashboard.

1. Go to naturalcycles.com and log in to your account.
2. Navigate to Account or My Account (usually in the top-right menu).
3. Look for Billing, Subscription, or Payment settings.
4. Find your active plan and tap Cancel subscription or Manage plan.
5. Confirm the cancellation and review any final charges or refund eligibility.

Pro tip: Take a screenshot of your cancellation confirmation from the website. This serves as proof if Natural Cycles charges you again by mistake. Stopee recommends saving your confirmation email as well.

Warning: Direct web cancellations must be submitted at least 24 hours before your renewal date. If your renewal is tomorrow and you cancel today, you may still be charged. Check your account for the exact renewal time (usually 12:00 AM UTC or your local time).

What happens after you cancel natural cycles

Cancelling stops future charges, but your access and refund eligibility depend on when you cancel and which platform you used.

Access to your account and data

After you cancel, you keep access to Natural Cycles until the end of your current billing period. Once that period ends, the app will no longer function unless you renew. Your account data - including your cycle history, temperature readings, and saved insights - remains stored in Natural Cycles unless you request deletion.

To delete your account permanently, contact Natural Cycles support. They typically ask you to verify your email before removing your data. Stopee recommends keeping a copy of your cycle data before deletion if you need it for another app or health provider.

Renewal and automatic charges

Cancelling stops automatic renewal immediately. No further charges will appear on your payment method after cancellation is confirmed. If you see a charge after cancelling, contact your payment provider (Apple, Google, or your bank) and escalate to Natural Cycles support with your cancellation confirmation.

Re-subscribing later

You can reactivate your Natural Cycles subscription anytime by opening the app and purchasing again through your original platform. Pricing and available features may change, so check current costs before resubscribing. Stopee notes that re-subscription may not restore your previous data if a long period has passed.

Refund policy and your rights in singapore

Natural Cycles has a strict no-refund policy for subscriptions, but Singapore law provides you with consumer protections that may override this policy in certain situations.

Natural cycles' refund statement

Natural Cycles states that all subscription sales are final and non-refundable because users receive instant access to a digital medical device. The company does not issue refunds for monthly or annual plans once purchased, regardless of usage.

Physical items (such as thermometers or wearables purchased from Natural Cycles' shop) may be returned unopened within 14 days for a refund. Some products qualify for a 30-day return window under warranty terms, but intimate or perishable items are typically excluded.

Your statutory consumer rights in singapore

The Consumer Protection (Fair Trading) Act protects you even when a business claims "no refunds." You have the right to:

• Reject goods or services that are not of merchantable quality or fit for their stated purpose.
• Request a refund or replacement if a service (like Natural Cycles) fails to meet the standards you were promised.
• Claim remedies if the business misrepresented the service before you purchased.

Pro tip: If Natural Cycles malfunctions (e.g., the app crashes, fails to track cycles, or shows false data), you may have grounds for a refund under the Fair Trading Act. Document the issue with screenshots and dates, then contact Natural Cycles with your evidence. If they refuse, escalate to the Consumers Association of Singapore (CASE) for free mediation.

Warning: Natural Cycles being a "registered medical device" does not eliminate your consumer rights - it strengthens them. Medical devices must meet higher accuracy and safety standards, so any defect or malfunction is taken seriously by regulators.

Escalation path if natural cycles refuses a refund

If you believe you qualify for a refund and Natural Cycles declines, follow this escalation sequence:

1. Email Natural Cycles support with your cancellation date, proof of purchase, and reason for the refund request.
2. Wait 14 days for a response. If none arrives, send a formal letter via registered mail to their Singapore address (or their legal address listed in their terms of service).
3. Contact the Consumers Association of Singapore (CASE) at case.org.sg or call 1800-6100-6 to file a complaint. CASE offers free mediation for consumer disputes up to a certain value.
4. If CASE mediation fails, you may pursue a claim in the District Court for amounts under SGD 5,000 or in the High Court for larger claims.

Stopee recommends keeping all communications with Natural Cycles, screenshots of your subscription status, and proof of payment (credit card statement or receipt) for at least two years after cancellation.

Common mistakes when cancelling natural cycles

Many people cancel too late, cancel on the wrong platform, or forget to verify the cancellation went through - and end up charged again. Here's how to avoid these traps.

Cancelling too close to renewal

Your biggest risk is cancelling on the same day your subscription renews. If your renewal is at 12:01 AM on the 15th and you cancel at 11:59 PM on the 14th, you might still be charged - processing takes time. Always cancel at least 48 hours before renewal to give the system time to process your request.

Cancelling through the wrong platform

If you bought via Apple but try to cancel through Google Play, nothing happens - you're still charged. Check your original receipt or bank statement to confirm where you purchased. Stopee has helped many users realise they were looking in the wrong app store.

Not keeping a cancellation confirmation

Apple and Google send confirmation emails, but they're easy to delete or overlook. Screenshot your cancellation screen immediately after you tap confirm. If Natural Cycles or the app store charges you again, you'll have proof of when and where you cancelled.

Forgetting to check your billing statement

Cancellation confirmation doesn't always mean no more charges. Check your credit card or bank statement 5-7 days after cancellation to confirm no new charge appears. If one does, dispute it immediately with your bank - don't wait.

Cancellation checklist for natural cycles

Use this checklist to ensure your cancellation is complete and protect yourself from unexpected charges.

Summary and next steps

Cancelling Natural Cycles is straightforward once you know which platform you used and your renewal date. The three cancellation paths - Apple App Store, Google Play, and the Natural Cycles website - each have their own process, but all can be completed in under two minutes.

Remember: you retain access until the end of your billing period, cancellation stops future charges immediately, and your account data stays unless you request deletion. Natural Cycles does not refund subscriptions, but Singapore's Consumer Protection (Fair Trading) Act protects you if the app fails to deliver on its promises or malfunctions.

Stopee has helped thousands of consumers navigate subscription cancellations, understand their rights, and avoid surprise charges. If Natural Cycles refuses a legitimate refund claim, escalate to CASE for free support. Document everything, cancel early, and verify no charge appears on your statement - these steps keep your wallet safe and your mind at ease.

Ready to cancel? Use the step-by-step guides above for your platform, take a screenshot when done, and check back in a week to confirm the charge is gone. Stopee is here to support you through every step of the cancellation process.