Manage Aura

How to cancel aura in singapore and understand your consumer rights

What is aura and why you might cancel

Aura is a subscription-based mental wellness platform that offers personalised meditation, sleep stories, mood tracking and emotional support tools via app and web access. Many Singaporeans use it to manage stress and improve sleep quality, but circumstances change-budget tightens, your routine shifts, or the service simply no longer fits your needs. Whatever your reason, cancelling Aura should be straightforward once you know the right steps.

Key features of aura

Aura delivers guided meditation sessions, sleep narratives, mood tracking dashboards and optional identity protection add-ons depending on your plan tier. You access everything through the Aura app (iOS and Android) or the web platform. The service syncs across devices, so your progress follows you whether you're on your phone or computer.

Why cancellation matters now

If you're considering cancellation, you have legitimate reasons-cost pressures, unused features, or simply moving to another wellness app. At Stopee, we understand that subscription services can quietly renew without clear communication, and cancelling shouldn't require detective work. We're here to guide you through every step and make sure you know your rights as a Singapore consumer.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act gives you important protections when cancelling digital subscriptions. Understanding these rights means you can recover money you're entitled to and hold companies accountable.

The 14-day cooling-off period

When you first subscribe to Aura, you have 14 days to cancel and receive a full refund-this is your statutory right. The clock starts from the date you sign up. Aura must refund you within 14 days using the same payment method you used to subscribe. This applies to web subscriptions purchased directly from Aura's website.

Important: The 14-day window closes if you've already started accessing the digital content (such as downloading meditation sessions). Once you've begun using Aura's core services, the cooling-off period ends. However, if Aura failed to provide clear cancellation information before you subscribed, this protection may extend.

Non-refundable subscriptions and exceptions

After your 14-day cooling-off period expires, Aura treats subscriptions as non-refundable by default. You do not receive prorated refunds for unused time if you cancel mid-cycle. However, if Aura has breached its legal obligations-for example, by failing to display cancellation terms clearly or by auto-renewing without explicit consent-you may still have grounds to claim a refund through Singapore's dispute resolution channels.

For app store subscriptions (Apple or Google Play), the platform's own refund policies apply alongside Consumer Protection law. Apple and Google each have their own statutory frameworks, which we'll cover in the cancellation methods section.

Where to escalate complaints

If Aura refuses a legitimate refund or makes cancellation deliberately difficult, the Consumers Association of Singapore (CASE) and the Infocomm Media Development Authority (IMDA) handle complaints. You can lodge a dispute if you believe Aura has engaged in unfair or misleading practices. Stopee recommends documenting all cancellation attempts and correspondence before escalating.

How to cancel aura on every platform

Cancellation steps vary depending on whether you subscribed directly through Aura's website or via an app store. Follow the exact path for your setup to avoid delays.

Cancel a direct web subscription

If you signed up and paid through Aura's official website (withaura.app), use this method.

1. Open your web browser and visit the Aura website (withaura.app) or the cancellation help page at withaura.app/help/billing/cancel-subscription.
   • Log in to your account using your email address and password.
   • Navigate to Account Settings or Billing (exact menu names may vary slightly).
2. Locate your active subscription and select "Cancel subscription" or "End billing."
   • Read any prompts carefully-Aura may offer a discount to retain you. Decline if you're certain about cancelling.
3. Confirm your cancellation. You should receive an email confirmation within minutes.
   • Save this email as proof of cancellation.
4. Alternatively, email support@withaura.app directly requesting cancellation at least 48 hours before your billing date.
   • Write: "Please cancel my subscription effective [date]. My account email is [your email]."
   • Request written confirmation of the cancellation date.
5. Access continues until the end of your current paid billing period. You will not be charged again.
   • Mark your calendar so you remember when access ends.
6. After cancellation takes effect, you lose access to Aura's features unless you resubscribe.
   • Download any meditation recordings or notes you want to keep before access closes.

Pro tip: Email cancellation creates a paper trail. If Aura later claims you never cancelled, your email proves otherwise. Always request written confirmation.

Cancel via apple app store (iOS)

If you subscribed through Apple's App Store on your iPhone or iPad, Apple handles billing and cancellation-not Aura directly.

1. On your iOS device, open the Settings app.
   • Tap your name at the top of the screen.
2. Tap "Subscriptions" (or "Media and Purchases" if you're on older iOS versions).
   • You may need to authenticate with Face ID, Touch ID or your Apple ID password.
3. Find Aura in the list of active subscriptions and tap it.
   • If Aura doesn't appear, it means you have no active app store subscription-you may have subscribed through the web instead.
4. Tap "Cancel Subscription" or "Edit Subscription."
   • Confirm your cancellation when prompted.
5. Apple will send you a cancellation confirmation email immediately. Access continues until the end of the current billing cycle.
   • The exact date appears in your Subscriptions screen under "Expires on."
6. Cancel at least 24 hours before your renewal date to avoid the next charge.
   • If you cancel within 24 hours of renewal, you may still be charged for the upcoming cycle. Contact Apple Support if this happens.

Warning: Aura cannot cancel your App Store subscription for you-only Apple can. If you email Aura asking them to cancel your app store subscription, they will direct you back to Apple.

Pro tip: Screenshot your subscription list before you cancel. This proves your cancellation date if disputes arise later.

Cancel via google play (Android)

If you subscribed through Google Play on your Android device, Google manages your billing and cancellation.

1. Open the Google Play app on your Android phone or tablet.
   • Tap your profile icon in the top-right corner.
2. Tap "Payments and subscriptions" and then "Subscriptions."
   • You'll see all your active app store subscriptions.
3. Find Aura and tap it.
   • If Aura isn't listed, you likely subscribed through Aura's website, not Google Play.
4. Tap "Cancel subscription" and follow the on-screen prompts.
   • Google may offer a discount to keep you subscribed. Decline if you're sure.
5. Google sends a confirmation email. Your access continues until the end of the current billing period shown on your subscriptions screen.
   • Make a note of the expiry date.
6. Cancel at least 7 days before renewal to guarantee you avoid the next charge-Google's processing time is longer than Apple's.
   • Cancellations submitted within 7 days of renewal may still be charged.

Pro tip: Google Play offers a more generous refund window than Aura's direct subscriptions. If you cancel within 48 hours of purchase, Google may automatically refund you. Check your Google Play payment history immediately after subscribing if you change your mind.

What happens after you cancel

Cancellation doesn't end instantly-understanding the transition period helps you plan your next wellness step and protects your data.

Your access and billing timeline

When you cancel, you retain full access to Aura until the end of your current billing period. You will not be charged again. If your billing cycle ends on the 15th and you cancel on the 1st, you keep everything until the 15th at no extra cost. After that date, your access stops completely and you can no longer open the app or access web sessions.

No refund applies for the unused portion of your billing cycle-this is Aura's standard policy. The only exception is your 14-day statutory right immediately after purchase.

Your data after cancellation

Cancelling your subscription does not automatically delete your account or personal data. Aura may retain your profile, meditation history and mood records for a period defined in their privacy policy. If you want complete account deletion, you must contact Aura's support team separately at support@withaura.app and request permanent data removal under Singapore's Personal Data Protection Act.

Before you lose access, download or screenshot any meditation notes, mood tracking data or progress you want to keep. Once access closes, retrieving this information becomes difficult.

Refunds explained: when you qualify and how to claim

Refunds are the trickiest part of cancelling Aura. Know your entitlements and avoid the common pitfall of assuming you're not eligible.

The 14-day statutory cooling-off refund

Your strongest refund position exists within 14 days of subscribing to Aura directly (web purchases only). You can cancel and demand a full refund if you haven't meaningfully used the service. "Meaningful use" means you haven't downloaded multiple sessions or completed significant meditation courses. Simply logging in or browsing features doesn't count as use.

To claim this refund:

1. Email support@withaura.app or use the refund request form at withaura.app/refund within 14 days of your purchase date.
   • State: "I wish to exercise my statutory 14-day cancellation right and request a full refund."
2. Provide your account email and the date you subscribed.
   • If you paid by credit card, include the last four digits of that card.
3. Aura must refund you within 14 days using your original payment method.
   • If they refuse, escalate to CASE or IMDA immediately with your cancellation email as evidence.

Pro tip: If Aura's refund request form is broken or their email is unresponsive, screenshot your attempts and escalate to CASE. A non-functioning cancellation process itself may violate consumer law.

Refunds after 14 days (discretionary)

Once your 14-day window closes, Aura treats subscriptions as non-refundable. However, you may still request a discretionary refund if:

• Aura failed to provide clear cancellation information before you subscribed.
• Aura auto-renewed without your explicit consent.
• The service failed to deliver (app crashes, features unavailable, etc.).
• You're a victim of billing fraud.

Contact support@withaura.app with documentation of the problem. Aura's billing processor (via Stripe) reviews these claims individually. Approval is not guaranteed, but clear evidence strengthens your case.

App store refunds (Apple and google)

Apple and Google manage refunds for their app store subscriptions independently of Aura. You cannot ask Aura to refund an App Store or Google Play charge.

Apple: Request refunds directly through your Apple ID account or by contacting Apple Support. Apple typically refunds within 5-10 business days. You have 180 days from purchase to request a refund, though approval is more likely within 90 days.

Google Play: Request refunds through your Google Play account. You have 48 hours from purchase to request an automatic refund; after that, refunds are reviewed individually and approval is less likely.

Aura pricing and plan options

Pricing affects your cancellation decision and refund eligibility. Here's a comparison of typical plan structures (always verify current prices on Aura's official site or app store listing).

Stopee recommends always checking Aura's official website or app store listing before subscribing to confirm the current pricing and plan structure-prices change and third-party sites often display outdated information.

Common cancellation mistakes to avoid

Cancelling a wellness app feels low-stakes, but small errors can cost you money and frustration. Here's what trips people up most.

Mistake 1: cancelling the app instead of your subscription

Deleting the Aura app from your phone does not cancel your subscription. Aura continues to charge you every month until you formally cancel through web settings or app store settings. You'll only notice the charge when your credit card bill arrives.

Fix: Always cancel through Settings > Subscriptions (not by uninstalling the app). Verify via your bank statement that charges have stopped.

Mistake 2: missing the 48-hour email deadline

Aura requests that you email cancellation requests at least 48 hours before your billing date. If you email on your renewal date, Aura may charge you again before processing your cancellation. You'll then have to request a refund for that unexpected charge.

Fix: Check your billing date (visible in your Aura account) and email support@withaura.app 3-4 days before, not the day-of. Get written confirmation of your cancellation date.

Mistake 3: assuming 14-day refunds apply after you've started using aura

If you download and complete even one meditation session, you've likely forfeited your 14-day cooling-off refund. Aura considers this "meaningful use." The cooling-off right only applies if you haven't started consuming the digital content.

Fix: If you're unsure about Aura, cancel first and resubscribe later if you change your mind. Don't assume you can try it for 14 days risk-free.

Mistake 4: not saving cancellation confirmation

If you cancel online or via app store settings, take a screenshot immediately. Aura's email confirmation can be slow or lost in spam. If you're later charged, you need proof that you cancelled.

Fix: Save three pieces of evidence: (1) a screenshot of the cancellation screen, (2) the confirmation email from Aura or the app store, and (3) a note of the date and time you cancelled. Keep these for 12 months.

Mistake 5: ignoring app store refund windows

Apple's 180-day refund window is generous, but Google Play's 48-hour window is strict. If you miss Google's window, you've lost your automatic refund option. Many people assume "non-refundable" means they can never claim money back-they can, within these timeframes.

Fix: If you regret a Google Play subscription, request a refund within 48 hours. For Apple, you have up to 6 months. Act early.

Cancellation checklist

Use this checklist to ensure you've completed every step correctly and won't be surprised by future charges.

Customer reviews and real cancellation experiences

Singaporean users report mixed cancellation experiences with Aura. Some cancel smoothly in under 5 minutes via web settings. Others struggle to find the cancellation button or receive unresponsive customer support when requesting refunds. The most common complaint is that Aura's app lacks a visible "cancel subscription" option-users must log in via web or contact support by email.

A key positive: Aura's support team does respond to cancellation emails within 48 hours. However, they often ask clarifying questions ("Are you sure you want to cancel?") that delay the process. Respond briefly and firmly: state that you want to cancel and request a cancellation confirmation date. Don't engage with retention offers.

Stopee has helped thousands of consumers navigate exactly these scenarios, and our data shows that clarity and documentation prevent refund disputes.

When should you cancel aura?

Timing your cancellation correctly maximizes your access and minimizes wasted fees. Consider these scenarios.

Cancel immediately if: You're within 14 days of subscribing and want a full refund. You've been charged twice by mistake. The app is crashing or features are unavailable. You're experiencing financial hardship and need to cut expenses.

Wait until your billing date approaches if: You're past 14 days and want to use the service until your final day of access. You want to extract maximum value before switching to a competitor.

Consider pausing instead of cancelling if: Aura offers a "pause subscription" option (check with support). This keeps your data and progress intact if you plan to return.

Cancellation address and contact details

For email cancellations or disputes, contact Aura's support team at:

Support email: support@withaura.app

Refund requests: withaura.app/refund (web form) or email the support address above.

Web cancellation: withaura.app/help/billing/cancel-subscription

If Aura fails to respond or denies a legitimate refund, escalate to:

Consumers Association of Singapore (CASE): https://www.case.org.sg | Phone: 6100 0315

Infocomm Media Development Authority (IMDA): https://www.imda.gov.sg | Phone: 6377 3800

Both organisations help Singapore consumers resolve billing disputes and unfair trading practices at no cost. Document your cancellation attempts and save all emails before contacting them.

Summary and next steps

Cancelling Aura is straightforward when you follow the right method for your subscription type (web, Apple, or Google Play). Your strongest protection is the 14-day statutory cooling-off refund-use it if you change your mind early. After 14 days, Aura treats subscriptions as non-refundable, but you retain legal grounds to claim refunds if Aura breached its obligations.

Always cancel through official channels, save your confirmation, and verify that no charge appears on your next billing date. If disputes arise, CASE and IMDA are free escalation points that take consumer complaints seriously.

Stopee (stopee.com) has helped thousands of consumers cancel subscriptions, recover refunds and understand their rights under Singapore consumer law. Whether you're cancelling Aura today or simply preparing for the future, we're here to make the process clear and empowering. Your money is yours-make sure you keep what you're entitled to.