Manage Bloom

How to cancel bloom and claim your refund: your complete singapore guide

Understanding bloom: what you're cancelling

Bloom is a subscription-based wellness app that delivers personalized mental health support, guided meditations, mood tracking, and cognitive behavioural therapy (CBT) tools directly to your device. If you subscribed through Apple's App Store or directly via Bloom's website using Stripe, your cancellation path and refund eligibility depend entirely on which platform you used.

How bloom subscriptions work

Bloom offers flexible subscription tiers designed to suit different wellness needs and budgets. You can subscribe weekly, monthly, or annually, with pricing ranging from S$6.98 to S$100.00 depending on the plan duration you choose. The app syncs across devices and preserves your mood history and meditation progress even after you cancel, provided your account remains active through the end of your paid billing cycle.

Why subscriptions matter before you cancel

Before you take action, understanding your subscription type is critical because Apple and Stripe handle cancellations and refunds differently. At Stopee, we've helped thousands of consumers navigate exactly this confusion. Your next step depends on whether you see "Apple" or "Stripe" on your receipt.

Bloom pricing and plan options in singapore

Here are the subscription plans available to Singapore users and their pricing at the time of writing.

Understanding your billing cycle

Your billing cycle begins on the date you first subscribe or renew. If you cancel mid-cycle, you retain full access until the last day of your paid period. No refunds are issued for unused days within an active billing cycle unless Bloom's money-back guarantee applies (for direct web subscriptions only).

When and why you should cancel bloom

You might cancel for many legitimate reasons: the app doesn't resonate with your wellness journey, you've found an alternative, or your circumstances have simply changed.

Signs you're ready to cancel

• You haven't opened the app in 30+ days
• You're paying for a premium tier but using only free features
• A competing app better suits your mental health needs
• Your subscription auto-renewed without clear consent or disclosure
• You're struggling to cancel and want professional guidance

Why stopee recommends acting now

If you've decided to cancel, timing matters. Acting before your next automatic renewal stops you from being charged for a period you won't use. Stopee specializes in helping consumers like you stop unwanted charges and reclaim control of their subscriptions.

How to cancel bloom: step-by-step for each platform

Your cancellation method depends on where you subscribed. Follow the exact steps for your payment platform below.

Cancel if you subscribed via apple app store (iPhone or iPad)

Apple manages all in-app subscriptions through the App Store, not through Bloom directly. You must cancel through your Apple ID settings.

1. Open iPhone Settings on your device
2. Tap your Apple ID profile icon at the top
3. Select Subscriptions
4. Find and tap Bloom in your active subscriptions list
5. Tap "Cancel Subscription" (or "Edit Subscription" if you want to downgrade instead)
6. Confirm the cancellation by tapping again when prompted
   • Apple will show you the final date you'll have access
   • Take a screenshot showing the cancellation date as proof
7. Check your email for a cancellation confirmation from Apple within minutes

Pro tip: If the button says "Cancel Free Trial" instead of "Cancel Subscription", you're still within your trial period. Cancel now to avoid charges when the trial ends.

Warning: Apple's cancellation takes effect immediately; you will not be charged again, but your access continues until the end of your current billing cycle.

Cancel if you subscribed directly via bloom's website (Stripe)

Direct subscriptions purchased through Bloom's website or in-app portal are managed by Stripe, Bloom's payment processor. Cancellation happens within the Bloom app itself.

1. Open the Bloom app on your device
2. Tap the menu icon (usually three horizontal lines) or navigate to "Entries"
3. Select Settings or Account settings
4. Look for "Manage Subscription" or "Subscription Settings"
5. Tap the link that says "Tap Here" or "Manage" to open Stripe's portal
   • This will open Bloom's Stripe billing dashboard in your browser
   • You may need to log in again
6. On the Stripe dashboard, locate your active subscription and click "Cancel"
7. Confirm cancellation by clicking "Yes, cancel" when prompted
   • Screenshot the confirmation message showing your cancellation date
8. Check the email address registered to your Bloom account for a cancellation receipt from Stripe

Pro tip: Keep your Stripe confirmation email. It shows the exact date Stripe stopped your subscription and proves your cancellation for any future dispute.

If the in-app cancellation fails

Sometimes the Stripe portal link doesn't load or the cancellation button doesn't respond. If this happens, contact Bloom's support team directly.

1. Compose an email to support@enjoybloom.com with the subject line "Subscription Cancellation Request"
2. Include in your email:
   • Your full name and registered email address
   • Your Bloom account email (if different)
   • Your order or invoice reference number (find this in past emails or your Stripe account)
   • Your preferred cancellation date (or "immediately")
   • A brief reason (optional but helpful: "I'd like to cancel my Bloom subscription")
3. Send the email and wait for a response within 48 hours
4. Save the entire email thread, including Bloom's confirmation reply

Warning: If Bloom doesn't respond within 48 hours, escalate to Stopee or your bank. Do not re-subscribe or pay for another cycle while waiting for confirmation.

What happens immediately after you cancel

Cancelling can feel like stepping into the unknown. Let's clarify exactly what changes and what stays the same.

Your access after cancellation

When you cancel, Bloom does not lock you out immediately. You retain full access to all meditation content, mood tracking, and CBT resources until your current billing cycle ends. On the last day of your paid period, your access expires automatically. You will receive an email reminder from Bloom or Apple approximately 3-5 days before access ends.

What happens to your data

Cancelling your subscription does not delete your account or your meditation history. Your mood tracking entries, completed sessions, and personal notes remain stored in Bloom's systems. If you want to export your data or permanently delete your account, contact support@enjoybloom.com and specify your request clearly. Download or back up any data you want to keep before your access period ends.

Automatic renewal stops

Once cancelled, Bloom will not charge you again. Your payment method is unlinked from the subscription. If you see a charge after your cancellation confirmation date, report it immediately to your bank or card issuer as an unauthorized transaction.

Refunds: what you're entitled to in singapore

Refund eligibility depends on your subscription platform and how long you've actively used Bloom.

Refunds for direct (Stripe) subscriptions

Bloom explicitly offers a 30-day money-back guarantee for subscriptions purchased directly through its website. If you request a refund within 30 days of purchase, Bloom will typically approve it without requiring justification.

1. Open the Bloom app and navigate to Entries > Settings > Manage Subscription
2. Click "Request Refund" on the Stripe dashboard
3. Enter the reason for your refund request (e.g., "App doesn't meet my needs")
4. Submit your request and note the date and reference number
5. Check your email for Bloom's confirmation within 24-72 hours
   • Refunds typically process to your original payment method within 5-10 business days

Pro tip: The 30-day window starts from your original purchase date, not from today. If you purchased on 1 January and it's now 10 February, you are outside the guarantee period. Contact Stopee for advice on escalation.

Refunds for apple in-app purchases

Apple manages all refunds for in-app subscriptions independently of Bloom. You must request refunds directly from Apple.

1. Open the App Store app on your iPhone or iPad
2. Tap your profile icon in the top-right corner
3. Select "Purchases"
4. Find Bloom in your purchase history
5. Tap the three dots (•••) next to the Bloom subscription or charge
6. Select "Report a Problem"
7. Choose a reason (e.g., "I didn't authorize this charge" or "This app no longer works as expected")
8. Submit your report and wait for Apple's review
   • Apple may approve or deny refunds within 5-7 business days
   • If approved, the credit appears in your Apple account balance immediately

Warning: Apple typically approves refunds only within 60 days of purchase. If your charge is older than 60 days, Apple rarely grants refunds. Escalate to your bank instead.

General refund limits and exceptions

• Refunds for subscription fees more than 60 days old are generally non-refundable unless consumer law applies
• Partial refunds (for unused days) are typically not offered by Bloom or Apple unless explicitly guaranteed
• If you were charged without clear consent or due to misleading marketing, you have stronger grounds to escalate under Singapore's Consumer Protection (Fair Trading) Act

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) shields you against unfair trading practices, hidden subscription terms, and inadequate disclosure.

What the CPFTA protects you from

• Automatic renewal charges that weren't explicitly disclosed before purchase
• Misleading claims about the app's features or refund eligibility
• Hidden cancellation terms buried in "Terms of Service" documents
• Charging you without clear consent or easy access to cancellation

What to do if bloom breaches your rights

If you believe Bloom violated CPFTA provisions, document everything and escalate.

1. Gather all evidence:
   • Screenshots of the app's marketing claims and feature descriptions
   • Your original purchase receipt and all renewal charges
   • Emails with Bloom support showing your cancellation attempts
   • Screenshots of cancellation confirmation pages
2. Contact Stopee's consumer advocates for advice. We guide thousands of Singaporeans through exactly these disputes every year
3. If informal resolution fails, file a formal complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0315
4. CASE can mediate between you and Bloom and recommend remedies
5. If CASE mediation fails, you can pursue small claims in the State Courts (claims up to S$10,000)

Pro tip: Always send your complaint to Bloom in writing (email) before escalating to CASE. Document that you gave Bloom a fair chance to resolve the issue. This strengthens your position if the dispute reaches court.

Common mistakes when cancelling bloom

Cancelling a subscription should be straightforward, but many consumers trip themselves up by rushing. Here's what we see most often.

Mistake 1: confusing cancellation with uninstall

Deleting the Bloom app from your phone does not cancel your subscription. Your payment method remains linked, and Bloom will continue to charge you. You must cancel through Apple or Stripe first, then uninstall the app afterward.

Mistake 2: missing the 30-day refund window

Bloom's money-back guarantee runs for 30 days from purchase, not from the day you decide to cancel. If 31 days have passed, you've lost refund eligibility under Bloom's policy. File a CPFTA complaint if you believe the terms were unfair.

Mistake 3: not saving proof of cancellation

Always screenshot your cancellation confirmation, including the date and reference number. If a dispute arises later, Bloom or Apple may deny receiving your cancellation request. Your screenshot is your proof.

Mistake 4: cancelling through bloom's website instead of the payment platform

Bloom's website often tells you to manage your subscription through Apple or Stripe. Cancelling "through Bloom" alone does not stop Apple or Stripe from charging you. You must cancel directly with the payment processor.

Mistake 5: ignoring auto-renewal notices

If Bloom sends you a renewal email before your cycle ends, read it carefully. It may contain important information about pricing changes or new features. If you're unsure, reply or contact support before renewal completes.

Checklist: before and after cancellation

Use this checklist to ensure you've covered every step and protected yourself.

Bloom contact details and escalation

If you need to contact Bloom directly or escalate an unresolved issue, here's how to reach them and what to do next.

Official support channels

Email: support@enjoybloom.com
Response time: 24-48 hours (typically)
Live chat: Available in the Bloom app under "Help" (check the app for current availability)

What to include in your support email

1. Your registered email address and account name
2. Order reference or invoice number
3. A clear description of your issue (e.g., "Bloom charged me after I cancelled" or "I want to cancel my subscription")
4. Any screenshots or proof you have (cancellation screen, email, etc.)
5. The date you attempted to cancel (if applicable)
6. Your preferred outcome (refund, cancellation confirmation, etc.)

If bloom doesn't respond or refuses to help

You have formal escalation options in Singapore:

• Consumers Association of Singapore (CASE): Phone 6100 0315 or visit www.case.org.sg. CASE can mediate for free
• Your bank or credit card issuer: File a dispute if Bloom charged you after you cancelled or without authorization
• Stopee: Contact Stopee at stopee.com. We've guided thousands of Singapore consumers through exactly these disputes and can advise you on your next steps at no cost

Final thoughts: take control of your subscriptions now

Cancelling Bloom doesn't have to be complicated or stressful. You now have the exact steps, the legal protections, and the escalation options to cancel confidently and, if necessary, claim a refund. Whether you're cancelling because the app didn't meet your needs or because you spotted an unauthorized charge, Stopee has helped thousands of consumers cancel unwanted subscriptions and recover money. You deserve transparency, easy cancellation, and respect for your wallet. If you ever feel stuck or unsure during the process, Stopee is here to guide you through every step.