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What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
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Cancel Calibrate: Step-by-Step Guide
How to cancel calibrate and reclaim control of your health journey
What calibrate is and why you might cancel
Calibrate is a subscription-based metabolic health program designed to support sustainable weight loss through a combination of 1:1 coaching, clinician consultations, app-based tracking, and medication management when appropriate. The service operates on a structured commitment model, typically requiring a minimum 3-month engagement or longer financed plans, and is billed primarily in US dollars.
You receive ongoing access to health professionals, personalized education tools, and pharmacy support for any prescribed medications. However, if the program isn't delivering results for you, doesn't fit your current circumstances, or you simply wish to pursue a different health approach, cancelling is straightforward when you know the process. At Stopee, we understand that health decisions are personal, and your ability to exit without friction is a consumer right worth protecting.
Core program components
Calibrate bundles several services: one-on-one coaching sessions, scheduled visits with licensed clinicians, an integrated mobile app for tracking progress and learning, and support navigating medication options and insurance claims. Medications prescribed through the program are billed separately through pharmacy channels, not included in your membership subscription fee.
Why consumers cancel calibrate
Common reasons for cancellation include reaching your health goals early, experiencing side effects from medications, budget constraints, lack of engagement with the coaching model, or finding the program doesn't deliver promised results. You might also cancel if you prefer a different health provider, move outside Calibrate's service regions, or want to try alternative approaches. Whatever your reason, Stopee is here to guide you through a clean, hassle-free exit.
Your consumer rights under singapore law
When you cancel a subscription service in Singapore, your rights are protected by the Consumer Protection (Fair Trading) Act (CPFTA), which prohibits unfair contract terms and deceptive trade practices.
What the law guarantees you
The CPFTA gives you the right to accurate product information before purchase, protection against misleading claims about refund eligibility, and the ability to cancel subscriptions without unreasonable penalties. If Calibrate charges you after cancellation or refuses to honour a valid cancellation request, the CPFTA empowers you to lodge a complaint with the Consumers Association of Singapore (CASE).
Additionally, if you purchased Calibrate through Apple's App Store or Google Play, consumer protections from those platforms apply in parallel. You are entitled to clear communication about cancellation deadlines, billing dates, and any applicable fees.
Escalation path if calibrate refuses
If Calibrate fails to process your cancellation or continues billing after you request cancellation, contact the Consumers Association of Singapore (CASE) for mediation at 6100 0315 or visit case.org.sg. CASE handles disputes over unfair contract terms and unauthorized charges. Document all cancellation requests you send and any response (or lack thereof) from Calibrate's support team; this evidence strengthens your case significantly.
Cancellation methods for your subscription platform
Your cancellation process depends on where you signed up: directly through Calibrate's website, via Apple's App Store, or through Google Play. Each method has different timelines and refund rules. Stopee recommends identifying your purchase platform first, as this determines your next steps.
Direct web sign-ups (Calibrate's website)
If you created your account on joincalibrate.com and manage payment directly through Calibrate, you cancel through your account dashboard or by contacting Calibrate support. This is the most common sign-up method and gives you the clearest cancellation timeline.
App store subscriptions (iOS)
Apple manages iOS subscriptions independently. Even though you access Calibrate through the app, cancellation happens in your Apple settings, not in Calibrate's platform. Apple's refund policies override Calibrate's policies for app-based subscriptions.
Google play subscriptions (Android)
Similarly, if you subscribed through Google Play, Google handles cancellation and refund eligibility. You cancel through Google Play's subscription settings on your Android device, and Google's policies determine refund availability.
Step-by-step cancellation process
Below are exact steps for each platform. Follow the instructions for your signup method carefully to avoid missing critical deadlines.
Cancelling a direct web subscription
- Log into your Calibrate account at joincalibrate.com using your email and password.
- Go to Account Settings or Billing & Subscription (the exact label varies, but it is always in your profile menu).
- Look for a "Cancel Subscription" or "Manage Plan" button.
- Click the cancellation option and review the cancellation terms displayed.
- Warning: Note the exact date your access ends and any refund eligibility window (72 hours for new purchases, or end-of-cycle for ongoing subscriptions).
- If the dashboard does not show a self-service cancellation button, proceed to step 3.
- If no self-service option exists, contact Calibrate support directly.
- Use the in-app support chat, email support, or the help centre link on their website.
- State clearly: "I request cancellation of my Calibrate subscription effective immediately" (or your preferred end date).
- Pro tip: Request written confirmation of your cancellation and the final billing date via email. Keep this confirmation in your records.
- Confirm the cancellation is processed.
- Check your email for a cancellation confirmation message from Calibrate within 24 hours.
- Log back in to your account to verify the subscription status shows "Cancelled" or "Inactive".
- Warning: Do not assume silence means cancellation is confirmed. Follow up if you don't receive written confirmation within one business day.
Cancelling an app store subscription (iOS)
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen.
- Select "Subscriptions".
- Find "Calibrate" in your active subscriptions list and tap it.
- If you do not see Calibrate listed, your subscription may already be cancelled or may be associated with a different Apple ID.
- Pro tip: If you have multiple Apple IDs, check all of them.
- Tap "Cancel Subscription" at the bottom of the screen.
- Apple will ask you to confirm or provide feedback; select your reason and proceed.
- Confirm the cancellation status immediately.
- The App Store will display your cancellation date and the final access date (typically end of the current billing period).
- Apple sends a confirmation email; save this for your records.
Cancelling a google play subscription (Android)
- On your Android device, open the Google Play Store app.
- Tap your profile icon in the top right corner.
- Select "Manage your Google Account" or "Payments and subscriptions".
- Tap "Subscriptions" and locate Calibrate in the list.
- If Calibrate does not appear, check that you are signed into the correct Google account.
- Tap Calibrate and then tap "Cancel Subscription".
- Google may present a retention offer; decline if you wish to proceed with cancellation.
- Confirm the cancellation.
- Google displays your final billing date and sends a confirmation email.
- Pro tip: Screenshot the cancellation confirmation screen as backup evidence.
Critical deadlines and commitment periods
Calibrate enforces strict timing windows for cancellation and refunds. Missing these windows can lock you into charges you did not expect.
The 72-hour refund window
If you signed up for Calibrate through their website and cancel within 72 hours of your initial purchase, you are generally eligible for a full refund of your membership fee. This is a consumer-friendly cooling-off period; use it if you have second thoughts immediately after sign-up. Count 72 hours from the moment your payment cleared, not from when you created your account.
The 3-month minimum commitment
After the initial 72-hour window closes, Calibrate requires a 3-month minimum commitment. You cannot cancel or receive a refund during this period unless you qualify for the Results Money Back Promise (detailed below). Your billing cycles every month, and you are charged for each cycle within the 3-month minimum.
Cancellation notice period after 3 months
Once you complete the 3-month commitment, you can cancel at any time. However, you must provide at least 7 days' notice before your next billing date to prevent the next charge. If your billing date is 5 days away and you cancel today, you will be charged for one more cycle. Stopee recommends cancelling at least 7 calendar days before the start of your upcoming billing period to ensure a clean exit.
Refund eligibility and the money-back promise
Understanding what refunds you can actually receive prevents disappointment and protects you from hidden non-refundable fees.
Standard refund rules
Web purchases cancelled within 72 hours receive a full refund of your membership fee. After 72 hours, regular membership fees are non-refundable unless you qualify for Calibrate's Results Money Back Promise or an exception applies (e.g., billing error, unauthorized charge).
The results money back promise explained
Calibrate offers a 50% refund of total fees paid if you meet all program participation criteria but fail to lose at least 10% of your starting body weight after 12 consecutive months of active participation. This promise is meaningful but comes with strict conditions: you must attend scheduled coaching sessions and clinician visits, follow program recommendations, and provide honest weight measurements. Calibrate's cancellation policy at joincalibrate.com/legal/cancellation-policy lists the exact eligibility criteria.
To claim this promise, document your weight progress throughout the 12 months, gather attendance records from your coaching sessions, and submit your claim through Calibrate support with evidence. Pro tip: Request written confirmation from your clinician that you followed the program as prescribed; this strengthens your claim significantly.
App store and google play refunds
Subscriptions purchased through Apple or Google are subject to those platforms' refund policies, not Calibrate's. Apple typically allows refunds within 14 days of purchase for accidental or unwanted charges; Google Play allows similar windows. Contact Apple support or Google Play support directly to request a refund; Calibrate cannot override their decisions.
Medications billed separately
Any medications prescribed and filled through a pharmacy are billed separately from your subscription. Cancelling your Calibrate membership does not automatically stop medication billing or refund pharmacy charges. Contact your pharmacy or the clinician who prescribed the medication to discuss discontinuation or refunds.
What happens after you cancel
Cancellation is not instantaneous; your access and billing follow predictable timelines you need to understand before the process completes.
Access after cancellation
If you cancel after the 3-month minimum commitment, you typically retain full access to Calibrate's app, coaching sessions, and clinician consultations until the end of your current paid billing period. If your next billing date is 20 days away, you have 20 days of remaining access. After that date, your access terminates automatically unless you reactivate your subscription.
Calibrate does not guarantee access beyond your final paid billing period. Plan your access window accordingly, especially if you need to download records or finalize your health information before losing access.
Billing stops when cancellation is confirmed
Cancellation prevents future recurring charges only if you provide at least 7 days' notice before the next billing date. It does not reverse charges you have already paid for past billing periods. If you cancel on day 27 of a 30-day cycle, you will be charged for day 30; cancellation only stops day 31 onwards.
For App Store or Google Play subscriptions, that platform's cancellation rules override Calibrate's. Apple and Google stop charging on the date your current billing period ends, which may differ from Calibrate's standard 7-day notice window.
Your health records and data
Calibrate stores your clinical notes, weight logs, medication history, and coaching session records. After cancellation, these records remain stored under Calibrate's data retention policies. Request a copy of your records before your access expires by contacting support; you have the right to your own health information under Singapore's Personal Data Protection Act (PDPA).
If you want your data permanently deleted, submit a formal deletion request to Calibrate support with your account email. Keep a copy of this request and Calibrate's response for your records. Stopee recommends exporting or photographing your health progress data while you still have access, as retrieval after cancellation may be slower or require additional verification.
Common cancellation mistakes to avoid
Cancellation feels straightforward until it isn't. We have seen countless consumers caught by simple oversights that cost them unexpected charges.
Assuming cancellation is automatic
Stopping app notifications or deleting the Calibrate app does not cancel your subscription. Your billing continues silently, and charges appear on your statement even though you no longer see the app. You must explicitly cancel through your account dashboard or contact support; silence is not cancellation.
Missing the 7-day notice deadline
If you cancel 5 days before your next billing date, you will be charged one more time. That charge hits your account, and you then have to request a refund retroactively, which is slower and less guaranteed than preventing the charge upfront. Set a phone reminder 10 days before your billing date to cancel if you are certain about exiting.
Forgetting to cancel across all platforms
If you signed up for Calibrate directly and also downloaded the app through Apple or Google, you may have two separate subscriptions. Cancelling one does not cancel the other. Check your App Store and Google Play settings independently to ensure both are cancelled if you have both active.
Not requesting written confirmation
Support chats disappear, and verbal confirmations leave no paper trail. Always request written email confirmation of cancellation, including the cancellation date and your final billing date. Without this, you have no proof if Calibrate continues charging you after you believe cancellation was confirmed.
Waiting until after charges post
Once your credit card is charged, reversing that transaction is slower than preventing it. If you know you want to cancel, submit your cancellation request at least 10 days before your next billing date, not on the day your card is charged.
Cancellation checklist
Use this checklist to ensure your cancellation is complete and protects you from unexpected charges.
| Task | Status |
|---|---|
| Identify your signup platform (web, App Store, or Google Play) | ☐ |
| Note your next billing date from your most recent invoice or account statement | ☐ |
| Initiate cancellation at least 7 days before your next billing date | ☐ |
| Request and save written email confirmation of cancellation with final billing date | ☐ |
| Verify your subscription status shows "Cancelled" or "Inactive" in your account 24 hours after requesting cancellation | ☐ |
| Download or photograph your health records and coaching notes before access expires | ☐ |
When to keep your calibrate subscription versus cancelling
Cancellation is your choice, but here is a quick framework to decide if exiting is the right move for your health and finances.
Keep calibrate if
You are engaged with coaching sessions, seeing measurable weight loss or metabolic improvements, and the monthly cost fits your budget comfortably. The 1:1 coaching model works well for some people, especially those who benefit from accountability and personalized guidance. If you are within the 3-month minimum commitment but see early progress, staying the full 3 months may yield better results and avoid an early-exit feeling.
Cancel calibrate if
You are not losing weight despite following recommendations, you cannot afford the ongoing fees, you dislike the coaching approach, or you have found a more effective program. If you are within the 72-hour window and unsure about fit, cancelling costs nothing and lets you explore alternatives. After 3 months, if the Results Money Back Promise eligibility seems unlikely, exiting sooner prevents sunk costs.
Comparison: calibrate versus alternative health programs
Before you cancel, consider whether an alternative service might serve you better. This comparison covers common features relevant to health and weight-loss support.
| Feature | Calibrate | Telemedicine clinics | Fitness apps (DIY) |
|---|---|---|---|
| 1-on-1 coaching | Yes, included | Limited (consults only) | No |
| Clinician visits | Yes, included | Yes | No |
| Medication management | Yes, supported | Yes | No |
| Typical monthly cost (SGD) | $150-$250 USD (~$200-$330 SGD) | $80-$150 SGD | $10-$50 SGD |
| Minimum commitment | 3 months | Usually month-to-month | Usually month-to-month |
| Best for | People seeking structured accountability and medication-supported weight loss | People wanting clinical oversight without intensive coaching | Self-motivated people on a tight budget |
Final checklist: before you hit cancel
Take 60 seconds to confirm you are cancelling for the right reasons and have prepared for the transition.
| Question | Yes | No |
|---|---|---|
| Have I downloaded or saved copies of my health records and weight logs? | ☐ | ☐ |
| Do I know my next billing date and have I confirmed it is at least 7 days away? | ☐ | ☐ |
| Have I contacted Calibrate support or my account dashboard with a cancellation request? | ☐ | ☐ |
| Have I received written email confirmation of cancellation with a final billing date? | ☐ | ☐ |
| Have I checked my account settings again to confirm the subscription shows "Cancelled"? | ☐ | ☐ |
| Have I saved all confirmation emails and screenshots of my cancellation status? | ☐ | ☐ |
Contact and escalation details for calibrate
If Calibrate fails to honour your cancellation request or continues billing after cancellation, use these contact points and escalation pathways to resolve the issue.
Calibrate support channels
Contact Calibrate's customer support through the in-app chat, the help centre on joincalibrate.com, or by email through your account. For formal cancellation notices or disputes, address correspondence to:
Calibrate Health Inc.
Primary contact: customer.support@calibratehealth.com
Headquarters (for formal notices): Calibrate Health Inc., USA
When writing to Calibrate, include your full name, account email, and subscription ID (visible in your billing settings). State your request clearly: "I request cancellation of my subscription effective [date]." Keep a copy of your email and note the date you sent it.
Escalation to CASE (Singapore)
If Calibrate does not respond to cancellation requests within 5 business days or refuses to cancel, escalate to the Consumers Association of Singapore (CASE):
Consumers Association of Singapore (CASE)
Phone: 6100 0315
Website: case.org.sg
Email (dispute resolution): resolve@case.org.sg
CASE offers free mediation for billing disputes and unfair contract terms. Bring copies of your cancellation request, any responses from Calibrate, and your billing statements showing unauthorized charges. CASE has successfully resolved similar subscription disputes and can compel Calibrate to honour valid cancellation requests or refund unauthorized charges.
Chargeback with your bank
If Calibrate continues charging your credit card after you cancel, contact your bank or credit card issuer and request a chargeback or dispute. Provide your bank with copies of your cancellation request and confirmation showing you asked for the subscription to stop. Banks in Singapore support chargeback disputes for unauthorized recurring charges and typically rule in your favour when you provide evidence of a cancellation request.
Final thoughts: empower yourself through informed cancellation
Cancelling Calibrate is a straightforward process when you follow the steps in the right order and meet the notice deadlines. The key is intentionality: cancel at least 7 days before your billing date, request written confirmation, and verify your subscription status is inactive before your access expires. Your health journey is yours alone to direct, and your right to cancel a service that is not working for you is absolute.
At Stopee, we have helped thousands of consumers navigate subscription cancellations, recover unauthorized charges, and transition smoothly to services that better fit their needs. Whether you are cancelling Calibrate after reaching your health goals, trying a different approach, or simply tightening your budget, Stopee has your back. Visit stopee.com to explore guides for cancelling other subscription services, file disputes with consumer authorities, and access templates for formal cancellation notices. Your empowerment as a consumer starts with clarity, and Stopee is here to provide it.