Manage Calibrate

How to cancel calibrate in south africa and protect your wallet

What calibrate is and why you might want to cancel

Calibrate is a subscription-based health and wellness program that combines medical supervision, personal coaching, and a digital app to help you manage weight loss and metabolic health. You pay a recurring monthly fee to access remote consultations, coaching support, and structured programming through their platform.

If you've signed up and now find the program isn't working for you, the cost doesn't fit your budget, or you're simply ready to move on, cancelling your subscription is straightforward once you know the right steps. At Stopee, we help you understand exactly what happens when you cancel and what rights you have as a South African consumer.

When cancellation makes sense

You might decide to cancel if the program hasn't delivered results, if the monthly cost is straining your finances, if you prefer in-person medical care, or if you've found an alternative that suits you better. Whatever your reason, you deserve a clear cancellation process without hidden obstacles or surprise charges.

Your starting point

Before you cancel, you'll need to identify where you signed up, understand Calibrate's refund policy, and know your consumer rights under South African law. Stopee guides you through each of these.

Understand calibrate's subscription model and pricing

Calibrate operates on a monthly recurring billing cycle, which means your payment card is charged each month until you actively cancel. You need to know the exact price you're paying and what you're committed to before you take cancellation steps.

Calibrate pricing in south africa

Calibrate publishes pricing primarily in USD on their website. Official ZAR (South African Rand) pricing for South Africa is not consistently listed in publicly available sources. The actual amount you pay depends on your local payment method, currency conversion rates, and any promotional discounts applied when you signed up.

Why checking your pricing matters

Before you cancel, review your last two bank or credit card statements to confirm the exact amount you've been charged. This helps you verify whether you're eligible for a refund and gives you solid evidence if you need to dispute a charge later. Write down the date your next payment is due, as this affects your refund eligibility window.

Identify where you subscribed to determine your cancellation method

Calibrate allows you to sign up through three different channels, and each one has a slightly different cancellation path. Knowing which channel you used is the critical first step.

Three subscription pathways

You may have signed up directly on Calibrate's website, through the Apple App Store (if you use an iPhone), or through Google Play (if you use an Android device). Each platform has its own billing system and refund rules, so your cancellation route depends entirely on where you originally paid.

How to find out where you subscribed

Check your email inbox for your original order confirmation or billing receipt. The sender address and wording will tell you whether you signed up with Calibrate directly, Apple, or Google. If you can't find the email, open your device's app store (Apple or Google) and look at your subscription and purchase history, or log into your Calibrate account and check your billing settings.

How to cancel calibrate step by step

Your exact cancellation process depends on which platform you used. Follow the relevant path below and keep screenshots of each confirmation.

If you subscribed via calibrate's website

1. Open your web browser and go to Calibrate's official website (calibrate-health.com or the address in your confirmation email).
2. Sign in to your account using your email address and password.
   • If you've forgotten your password, use the "Forgot password" link on the login page.
3. Navigate to your account settings, dashboard, or billing section.
   • Look for labels such as "Billing", "Subscription", "Membership", or "Account Settings".
   • If you cannot find these sections, scroll to the bottom of the website and look for a "Help" or "Support" link.
4. Find the option to cancel your subscription or membership.
   • You may see a "Cancel subscription" button, "Pause membership", or a "Manage subscription" link.
   • Click it and follow the on-screen prompts.
5. Confirm your cancellation. The website will typically ask you to confirm once more and may offer a discount to keep you as a customer.
   • You can accept the discount if you wish to stay, or proceed with cancellation.
6. Take a screenshot of the final cancellation confirmation page or note the confirmation number displayed.
   • Close the browser and check your email within 10 minutes for a cancellation confirmation email from Calibrate.
7. Store this email and any screenshots in a safe folder for your records. Pro tip: Forward the confirmation email to yourself with the subject line "Calibrate cancellation confirmed [date]" so you have a clear record.

If you subscribed via apple app store (iPhone)

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not open the Calibrate app itself; you must use the App Store app to cancel.
2. Tap your profile icon in the top-right corner of the App Store.
   • This is usually a circle with your initials or photo inside.
3. Select "Subscriptions" from the menu.
   • You may see "View App Store account" first; if so, tap it, then select "Subscriptions".
4. Find "Calibrate" in your active subscriptions list and tap it.
   • If you see multiple subscriptions, look for one labeled "Calibrate" or similar.
5. Tap "Cancel subscription" or the trash/delete icon.
   • Apple may ask why you're cancelling; select your reason from the list provided.
6. Confirm the cancellation by tapping the final confirmation button.
   • Apple will display a message confirming your subscription is cancelled and stating your access end date.
7. Screenshot this final screen and check your email for an Apple receipt confirming the cancellation.
   • Your access will typically continue until the end of your current paid billing period.

If you subscribed via google play (Android)

1. Open the Google Play Store app on your Android phone or tablet.
   • Do not open the Calibrate app; you must use the Play Store app to cancel.
2. Tap your profile icon in the top-right corner.
   • It usually looks like a circle with a photo or initial inside.
3. Select "Manage my subscriptions" or "Payments and subscriptions" from the menu.
   • The exact wording varies slightly by Android version.
4. Find "Calibrate" in your list of active subscriptions and tap it.
   • Scroll down if necessary to locate it.
5. Tap "Cancel subscription" at the bottom of the Calibrate subscription details screen.
   • Google will ask you to confirm and may offer alternatives, such as pausing the subscription instead.
6. Tap the final "Cancel subscription" button to confirm.
   • Google Play will show you your cancellation confirmation and the date your access ends.
7. Take a screenshot of this confirmation and monitor your email for a receipt from Google.
   • Your subscription will remain active until the end of your current billing period.

If you cannot cancel online

Warning: If the cancellation button is missing or not working, contact Calibrate support immediately. You can also send a written cancellation request to their corporate headquarters address (see the contact information section below). Include your full name, email address, account details, and a clear statement: "I request immediate cancellation of my Calibrate subscription, effective today."

What happens to your access and account after you cancel

Understanding what you can still use after cancelling is crucial so you're not surprised when your access ends.

Your access period after cancellation

In most cases, Calibrate allows you to continue accessing the program and app until the end of your current paid billing period. For example, if you cancel on the 15th of the month but your next charge date is the 1st of next month, you typically retain access until that date. Your cancellation confirmation email will clearly state your access end date.

What happens to your account and data

After your access expires, your account may remain visible in your email or your device's app store for record-keeping purposes, but you will not be able to log in to the Calibrate platform itself. Calibrate's privacy policy governs how long they retain your health data and account information. Review their Terms and Conditions or contact support if you want confirmation about data deletion timelines.

Preventing accidental resubscription

Pro tip: After cancelling, delete the Calibrate app from your device if you don't plan to use it again. This prevents you from accidentally tapping "restart subscription" months later if you open the app by mistake. Also, remove Calibrate as a saved payment method in your Apple/Google account if possible, adding an extra barrier to accidental restart.

Refunds: what you're entitled to and how to request one

Refunds are the question that worries most people, and you deserve a clear answer about whether you'll get your money back.

Calibrate's stated refund policy

Calibrate's Terms and Conditions state that "payments and refunds are handled at Calibrate's sole discretion." This language means Calibrate reserves the right to decide whether to refund you on a case-by-case basis, rather than offering an automatic refund guarantee. Critically, Calibrate does not publish an explicit 14-day cooling-off or money-back guarantee in their publicly available terms.

You can read Calibrate's full Terms and Conditions at calibrate-health.com/terms-and-conditions, though Stopee recommends you save a copy before cancelling in case the policy changes.

Refund pathways and your options

Your refund eligibility depends on where you paid and how long you've used the service.

How to request a refund from calibrate

If you paid directly on Calibrate's website and want to request a refund, send an email to their support team. Include the following information in your email:

• Your full name and email address on file
• Your Calibrate account number or user ID (if you have it)
• The date you subscribed and the date you cancelled
• Your payment method and last four digits of your card (for privacy)
• Copies of your receipt and cancellation confirmation
• A brief, honest explanation of why you want a refund (e.g., "The program did not work for me", "Financial hardship", "Discovered a cheaper alternative")

Send this email to support@calibrate-health.com and ask for a response within 5 working days. Keep a copy of your email and note the time you sent it.

If calibrate refuses a refund

Warning: If Calibrate declines your refund request, you have several escalation options. First, reply to their refusal email and explain why you believe a refund is fair (e.g., if you used the service for only a few days). If that fails, contact your bank or credit card company and dispute the charge as "service not rendered" or "subscription cancelled". Your bank may recover the funds even if Calibrate refuses.

Your consumer rights under south african law

South African consumer law gives you specific protections when buying online services, and understanding these rights strengthens your position if a dispute arises.

Cooling-off period and your right to cancel

The South African Consumer Protection Act (CPA) generally grants you a 7-day cooling-off period for distance contracts (online purchases). However, this cooling-off right applies most clearly to physical goods; its application to digital services like Calibrate is less explicit. The distinction matters: if Calibrate is classified as a service contract rather than a goods contract, the 7-day cooling-off rule may not automatically apply.

That said, many South African e-commerce regulators and consumer bodies argue that digital health services should fall under cooling-off protection, especially if you have not yet received a tangible benefit. Stopee recommends treating your cancellation as falling within a reasonable trial period and framing any refund request accordingly.

Unfair contract terms and billing transparency

The CPA also prohibits "unfair" contract terms. If Calibrate's Terms and Conditions include clauses that are excessively one-sided (such as a complete refund ban or hidden charges), you can challenge them. Billing transparency is another key right: Calibrate must clearly disclose the price, billing frequency, and cancellation procedure before you pay. If these were unclear when you signed up, that strengthens a refund claim.

Where to escalate if calibrate refuses

If Calibrate ignores your cancellation request or refuses a refund without good reason, you can lodge a complaint with the National Consumer Commission (NCC) in South Africa. The NCC investigates unfair business practices and can pressure companies to comply. You can file a complaint online at ncc.org.za or contact them for guidance. Include your cancellation confirmation, refund request email, Calibrate's refusal (if any), and a summary of what happened.

Common mistakes people make when cancelling calibrate

Cancelling a subscription can feel stressful, and small oversights often lead to surprise charges or lost refund opportunities. You're not alone in worrying about this.

Deleting the app without cancelling the subscription

The biggest mistake is simply deleting the Calibrate app from your phone and assuming the subscription stops. It does not. Your payment method on file continues to be charged every month until you formally cancel through the app store or website. Always cancel first, then delete the app second.

Missing your cancellation confirmation email

When you cancel, a confirmation email is usually sent within minutes. If you don't see it, check your spam or junk folder. Pro tip: Whitelist Calibrate's email address (support@calibrate-health.com) so confirmations don't go to spam. If you still don't receive a confirmation after 24 hours, email support to request written confirmation of your cancellation.

Forgetting to cancel before a refund-eligible date passes

If Calibrate offers any trial period or promotional refund window (often 7 to 14 days), mark your calendar and cancel before that window closes. Once the period expires, refunds become significantly harder to claim, even if you haven't used the service. Review your confirmation email immediately and note any time-limited refund offers.

Not keeping records

Screenshots of your cancellation confirmation, refund request emails, and bank statements are your proof if a dispute arises. Store these in a folder on your phone or computer with clear labels. If a charge appears after cancellation, you'll need these records to dispute it with your bank.

Cancelling through the wrong platform

If you subscribed via Apple but try to cancel on Google Play (or vice versa), your cancellation will not work and you'll miss your billing cycle. Double-check your original confirmation email to confirm the exact platform, and always cancel from that same platform.

What to keep and what to delete after cancelling

After your Calibrate subscription ends, you'll want to keep some records and clean up others to protect yourself and free up space.

Documents to keep

Save your cancellation confirmation email indefinitely, or at least for 2 years. Store screenshots of the cancellation confirmation screen in a dated folder. Keep your final invoice or receipt showing the cancellation date. If you requested a refund, save the entire email chain with Calibrate. These documents protect you if any unauthorized charges appear later or if you need to dispute a refund denial.

Safe account cleanup

After your access ends (on the date stated in your cancellation email), you can safely delete the Calibrate app from your device. You can also remove Calibrate from your saved payment methods in your Apple or Google account if you don't plan to resubscribe. Do not delete your confirmation emails until at least 3 months have passed with no surprise charges.

Making your final decision: should you really cancel?

Before you submit your cancellation, pause and ask yourself whether cancelling is truly the right move for your situation.

Reasons to stick with calibrate

You might benefit from staying if the program is delivering results (even slow ones), if you're in the early weeks and need more time, if pausing (rather than cancelling) would be more suitable, or if a discount is offered that you haven't yet considered. Some people see real weight loss and health improvements over 3 to 6 months, so timing matters.

Reasons to cancel

Cancel if the cost is unaffordable, if you've given it a fair trial (4+ weeks) and seen no progress, if the medical model or coaching style doesn't suit you, or if you've found a better alternative. Don't stay out of guilt or sunk cost fallacy; your budget and wellbeing come first.

The pause option

Some subscription apps offer a "pause" feature that temporarily freezes your subscription for 1 to 3 months without cancelling entirely. If you're unsure about cancelling permanently, ask Calibrate support whether pausing is available for your account. This gives you a low-risk way to step back without losing your account or having to rejoin from scratch later.

Calibrate contact information and cancellation address

If you need to contact Calibrate directly to cancel, request a refund, or escalate a billing issue, use the following details.

Support and cancellation contact

Email: support@calibrate-health.com

Website: calibrate-health.com

Corporate address for written cancellation requests and formal correspondence:

Calibrate Health Inc.
Headquarters address (use for registered mail and formal notices)

Pro tip: If you send a cancellation letter by registered mail, write your full name, account email, and the date clearly on the letter. Request a delivery receipt from the postal service so you have proof of submission. Include a clear statement: "I hereby cancel my Calibrate subscription, effective immediately. Please confirm this cancellation in writing within 5 working days."

At Stopee, we've helped thousands of consumers cancel subscriptions successfully, understand their rights, and recover refunds they didn't think were possible. Whether you're uncertain about your Calibrate cancellation or need clarification about your South African consumer rights, Stopee (stopee.com) is your trusted guide. Check our full library of cancellation guides to learn how to manage your subscriptions wisely and protect your money.