Manage Care/Of

Care/Of has shut down: how to cancel your subscription and recover your money in singapore

Understanding Care/Of and why it matters to you

Care/Of was a personalised vitamin and supplement subscription service that delivered daily vitamin packets tailored to your health profile. The company curated your supplements based on an online health quiz, then packed your daily vitamins into convenient single-dose sachets and shipped them directly to your door each month.

On 17 June 2024, Care/Of ceased all operations. This closure affects thousands of subscribers in Singapore who had active subscriptions, pending orders, or recurring charges. If you have an active Care/Of subscription or unresolved charges on your account, you need to act now to protect your money and cancel properly. Stopee is here to guide you through every step of the cancellation process and help you understand your rights as a consumer in Singapore.

What happened to Care/Of

Care/Of was operated by NoHo Health Inc., a US-based company. The service closure means the company no longer processes new orders, fulfils subscriptions, or maintains active customer support. Your subscription account may still show online, but the service behind it no longer exists. This creates a confusing situation for customers like you who need to cancel, dispute charges, or recover refunds.

If you logged into your Care/Of account after June 2024 and found your subscription still active or noticed recent charges, you are not alone. Many subscribers discovered unexpected renewals or failed refunds after the shutdown. Stopee recommends acting immediately to prevent further charges and to preserve your evidence for any refund disputes.

Why you should cancel immediately

Even though Care/Of no longer operates, your subscription may still exist in the payment processing systems of Apple App Store, Google Play, or your original payment method. If your subscription was set to auto-renew, you could continue to be charged every month for a service that no longer delivers products. Cancelling prevents these phantom charges and protects your bank account.

Additionally, by cancelling now and documenting the shutdown, you strengthen your position if you need to file a dispute or claim a refund later. Consumer protection authorities in Singapore take service closures seriously, especially when companies leave subscribers with active billing.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods or services, and Care/Of's closure does not erase those rights. Understanding what you are legally entitled to will help you decide whether to pursue a refund or cancel without one.

What the law says about subscriptions and service closures

Under the Consumer Protection (Fair Trading) Act, you have the right to receive goods or services as described in the advertisement or agreement. When a company ceases operations, it breaches that contract. You are entitled to fair treatment, accurate information, and a remedy if you suffer loss.

If you were charged after 17 June 2024 for a service that no longer existed, those charges may be recoverable as unjust enrichment. You paid money for something the company could not deliver. Singapore's CASE (Consumers Association of Singapore) recognises such claims and can help escalate disputes if the company or payment provider refuses to help.

Pro tip: Screenshot or photograph every charge, cancellation confirmation, and communication about Care/Of. These documents are your evidence if you file a dispute with CASE or your bank.

How to escalate if the company does not respond

If Care/Of (or NoHo Health Inc.) ignores your cancellation request or refuses to refund charges made after the shutdown date, you can file a complaint with CASE. CASE is Singapore's official consumer advocate and can intervene on your behalf. You can also file a chargeback dispute with your bank or payment provider, which often succeeds in service closure cases.

Stopee advises keeping all documentation and waiting no more than 30 days after cancelling before escalating to CASE or your bank. The sooner you act, the stronger your claim.

How to cancel Care/Of across all platforms

Your cancellation method depends on how you originally subscribed. Care/Of allowed purchases through three main channels: Apple App Store (iOS), Google Play (Android), or direct via the web. Each platform has its own cancellation process, and you must follow the correct one for your purchase channel.

Cancel through apple app store (iOS)

If you subscribed on an iPhone or iPad, your subscription is managed by Apple, not by Care/Of directly. This is important: Apple controls refunds and cancellations, so you must go through Apple to stop charges. Follow these steps exactly.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen to access your Apple ID profile.
3. Select Subscriptions from the menu.
4. Find Care/Of in your active subscriptions list and tap it.
5. Tap Cancel Subscription and confirm your choice.
6. You will see a cancellation confirmation screen. Take a screenshot of this as proof.

What happens next: Your subscription will stop auto-renewing at the end of your current billing cycle. Apple will not charge you again. However, you keep access to any remaining days you have already paid for in your current cycle.

Warning: You must cancel at least 24 hours before your next renewal date, or Apple may process the charge before your cancellation takes effect. Check your billing date now and cancel immediately if renewal is within 5 days.

Cancel through google play (Android)

If you subscribed using an Android phone or tablet, Google Play manages your subscription. Like Apple, Google controls your billing and cancellation. Use these steps to stop charges on your Android device.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions from the menu.
4. Tap Subscriptions to view your active subscriptions.
5. Find Care/Of and tap it to open the subscription details.
6. Tap Cancel subscription and confirm when prompted.
7. Screenshot your cancellation confirmation for your records.

Important note: If you subscribed through Google Play but later switched to an Apple device (or vice versa), you may have subscriptions on both platforms. Check both your Apple and Google accounts to cancel all active subscriptions.

Pro tip: Google Play, like Apple, allows you to pause a subscription for up to 3 months instead of cancelling immediately. If you were considering returning to Care/Of before the shutdown, you would have paused it. Now that the service no longer exists, you must cancel, not pause.

Cancel direct web subscriptions (takecareof.com)

If you subscribed directly through Care/Of's website rather than an app store, your subscription was managed by Care/Of's own billing system. Since the company has shut down, their website may no longer function or accept cancellations. However, you should try these steps first.

1. Visit takecareof.com and attempt to log in with your email and password.
2. If you can access your account, look for Account Settings or Manage Subscription options.
3. Select your active subscription and look for a Cancel or Pause option.
4. If the cancel button appears, click it and confirm the cancellation.
5. Capture a screenshot of the cancellation confirmation page.

What if the website is down: If takecareof.com no longer loads or your account is inaccessible, you cannot cancel through the web interface. In this case, you must contact the company directly or escalate to your payment provider. See the contact section below for Care/Of's official mailing address.

If you paid Care/Of directly using a credit card (not through Apple or Google), contact your bank or card issuer immediately to dispute any charges made after 17 June 2024. Your bank can initiate a chargeback on your behalf, which is often the fastest way to recover your money when a company shuts down.

Understanding what happens after you cancel

Cancellation does not always mean instant refunds or immediate access cuts. The timing depends on your subscription status and purchase channel. Understanding what to expect helps you avoid confusion and know when to follow up.

Your account access and ongoing charges

Once you cancel through Apple App Store or Google Play, those platforms will not charge you again. Your access to any services continues until your current paid period ends, then stops automatically.

If you subscribed directly through Care/Of's website, cancellation stops future charges from Care/Of's billing system. However, since the company no longer operates, you may not receive a confirmation email. This is why taking a screenshot during cancellation is critical.

Warning: If you notice a charge appearing on your bank statement 7 to 10 days after you cancelled, do not panic. Payment processors sometimes take days to process cancellations. Contact your bank if the charge is not reversed within 14 days of your cancellation date.

Your account data and order history

Care/Of's website may remain partially accessible after shutdown, allowing you to view your order history and account details. Keep copies of this information: screenshots of your orders, charges, and account settings. This documentation is invaluable if you later need to file a refund dispute or complaint with CASE.

Do not assume your account data will remain online forever. Download or screenshot everything you may need as evidence now. Stopee recommends saving PDFs or images of your full order history, subscription plan details, and any communications from Care/Of or your payment provider.

Refunds: what you may recover and how

Whether you can recover money already charged depends on the purchase channel, the timing of the charge, and applicable law. Not all charges are refundable, but you have options if you believe you are owed money.

Refunds for apple app store purchases

Apple processes refund requests through its Report a Problem portal. If you were charged after the Care/Of shutdown and did not receive the service, you can request a refund directly from Apple.

1. Go to appleid.apple.com and sign in with your Apple ID.
2. Look for your Purchase History or Order History section.
3. Find the Care/Of charge and select Report a Problem or Request a Refund.
4. Explain that the service ceased operations and you received no product or access.
5. Submit your request and wait for Apple's response, typically within 5 to 7 business days.

Apple grants refunds on a case-by-case basis. Service closure cases usually succeed because Apple recognises that you paid for something that no longer exists. If Apple denies your first request, you can appeal or escalate to your bank.

Refunds for google play purchases

Google Play offers a similar refund process through its support portal. You have up to 48 hours after purchase to request a refund automatically; after that, refunds are at Google's discretion.

1. Open the Google Play app and go to Account Settings.
2. Select Order History from the menu.
3. Find the Care/Of charge and tap Report a Problem.
4. Explain the service shutdown and that you received no product or access.
5. Submit your request and await Google's response within 5 to 7 business days.

Like Apple, Google often approves refunds for ceased services. Document your evidence (screenshots of the shutdown, your charge, and any communications from Care/Of) to strengthen your claim.

Refunds for direct web purchases

If you paid Care/Of directly through their website, Care/Of's terms generally stated that refunds were not available once an order was processing or shipped. However, the service closure changes this. You charged Care/Of money they could not fulfil on the contract they promised.

Your options are:

• Contact Care/Of directly at their mailing address (see below) and request a refund, citing the service closure and your consumer rights under Singapore law.
• File a chargeback dispute with your bank, explaining that you paid for a service that ceased before delivery or access was granted.
• Escalate to CASE if Care/Of or your bank does not respond within 30 days.

Pro tip: Chargebacks often succeed in service closure cases. Your bank recognises that Care/Of cannot fulfill the contract, so you have a legitimate claim to recover your money. Most chargebacks are approved within 30 to 45 days.

Timeline for refunds and what to expect

Refund timelines vary by payment method and processor. Apple and Google typically respond within 5 to 7 business days. Banks usually take 10 to 14 days after approving a chargeback to credit your account. Direct contact with Care/Of may yield no response, given the shutdown, so escalation to CASE or your bank is your best route.

Do not give up if your first refund request is denied. You can appeal, escalate, or file a new dispute through a different channel. Stopee has helped thousands of consumers recover refunds from closed services by pursuing multiple channels simultaneously.

Common mistakes to avoid when cancelling

Cancelling a subscription during a service shutdown is stressful, and it is easy to make mistakes that delay your refund or leave charges active. Here are the pitfalls to watch for.

Mistake 1: cancelling in the wrong place

Many subscribers cancel through the Care/Of website but forget they also have a subscription active on Apple App Store or Google Play under a different email. You must cancel on every platform where you subscribed, or charges will continue from the platform you missed.

Check all three channels: Apple, Google, and the Care/Of website. If you do not remember which you used, log into each platform's account settings and search your subscriptions list. If you find an active Care/Of subscription anywhere, cancel it immediately.

Mistake 2: not taking screenshots of the cancellation

If you cancel and then later need to dispute a charge or file a refund claim, you will need proof that you cancelled. Screenshots of the cancellation confirmation page are your evidence. Without this proof, payment processors and CASE will ask you to prove you tried to cancel, which becomes difficult weeks or months later.

Take a screenshot the moment you see the cancellation confirmation. Save it with the date in the filename, like "Care-Of-Cancel-20240625.png". Stopee advises keeping all cancellation screenshots in a dedicated folder on your phone or computer.

Mistake 3: not checking for charges 7 to 10 days after cancelling

Payment processors sometimes take up to 10 days to process subscription cancellations. If a charge appears 7 days after you cancelled, it may be a delayed processing of your cancellation, not a new charge. However, if a charge appears 15 days or more after cancellation, it is a problem and you should dispute it immediately.

Mark your calendar 14 days from your cancellation date and check your bank or card statement. If no Care/Of charge appears by then, you are safe. If one does, file a chargeback or dispute immediately.

Mistake 4: ignoring the service closure date

Care/Of ceased operations on 17 June 2024. Any charge dated after this date is highly suspicious. If you were charged in July, August, or later for Care/Of, the charge is almost certainly erroneous or fraudulent. Report it to your bank immediately and request a refund.

Conversely, if you were charged before 17 June 2024 and received your vitamin packets, you got what you paid for and cannot claim a refund for those orders. Only charges after the shutdown date are potentially recoverable.

How to contact Care/Of if you need to pursue a refund

Although Care/Of no longer operates, its parent company, NoHo Health Inc., maintains a US corporate address for legal matters, including subscription disputes and refund requests. If you need to escalate your case or formally request a refund outside the Apple, Google, or bank channels, send a written notice to this address.

Official mailing address for cancellations and disputes

Send all cancellation confirmations, refund requests, and legal notices to:

NoHo Health Inc.
[Care/Of Cancellation Department]
[US Corporate Address] (to be verified via official Care/Of communications or the US Secretary of State registry)

Your letter should include:

• Your full name and account email address associated with Care/Of.
• Your order number and the charge date(s) in question.
• The amount charged and the payment method used.
• A clear statement that you are requesting cancellation and/or refund due to the service closure on 17 June 2024.
• Copies (not originals) of your charge receipts, cancellation confirmations, and any communications from Care/Of.
• Your contact number and preferred method of contact (email or phone).

Send this letter via registered mail so you have proof of delivery. Keep a copy for your records. Expect a response within 30 days; if you do not hear back, escalate to CASE or your bank.

Pro tip: If you do not have the exact current address, contact the Singapore Consumers Association (CASE) directly. They can help you locate the correct contact point for Care/Of's corporate office and can also advise whether sending a formal notice is necessary for your specific claim.

Key steps to take right now

Do not wait to act. The sooner you cancel and document your claim, the stronger your position. Here is your checklist for the next 24 hours.

Next steps and how stopee can help you stay protected

Cancelling Care/Of is straightforward once you know the right steps, but refunds and disputes can take weeks or even months to resolve. You should not have to navigate this alone, especially during a service closure that was beyond your control.

Stopee (stopee.com) is your consumer advocate in moments like this. Our platform tracks subscription cancellations, refund progress, and disputes all in one place, so you never lose a receipt or forget a deadline. Stopee has helped thousands of consumers cancel subscriptions, recover refunds, and stand up to unfair billing practices.

Whether you are cancelling Care/Of, disputing a charge, or escalating to CASE, keep all your documentation organized. Set phone reminders for your refund deadlines. Follow up with Apple, Google, or your bank if you do not hear back within 7 to 10 days. Persistence pays off, and you deserve to recover every dollar you are owed.

Take action today. Cancel your Care/Of subscription, secure your screenshots, and let Stopee help you track your refund claim every step of the way.