Manage Genomelink

How to cancel genomelink and understand your consumer rights in singapore

What is genomelink and why you might want to cancel

Genomelink is a DNA analysis service that generates personalised reports on your health, nutrition, fitness and ancestry using your genetic data. The platform operates on a freemium model, offering limited traits for free and paid subscription tiers for unlimited access or individual reports purchased one at a time.

You might decide to cancel Genomelink for several reasons: you've received the insights you needed, the subscription no longer fits your budget, or you want to take control of your genetic data privacy. Whatever your reason, Stopee is here to walk you through the cancellation process step by step so you can exit smoothly without losing money or access to your account prematurely.

Plans and pricing at a glance

Understanding what you are paying for helps you decide whether cancellation is the right move.

Prices shown are approximate conversions from USD as of February 2026 and may fluctuate with exchange rates. If you subscribed via Apple or Google, your actual charges appear on your Apple or Google billing statement.

When cancellation makes sense

Cancel Genomelink if you have received the reports you wanted and do not plan to revisit them regularly, if the monthly cost strains your budget, or if privacy concerns about storing your DNA data outweigh the service value for you. Stopee recommends reviewing your usage over the past 30 days: if you have not logged in or read reports, cancellation will free up S$17.72 or more per month.

Your consumer rights in singapore when cancelling

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel paid services and gives you leverage if Genomelink refuses a legitimate refund request.

The consumer protection (Fair trading) act and what it means for you

Under the Consumer Protection (Fair Trading) Act, traders-including digital service providers like Genomelink-must trade fairly and honestly. If you have a dispute over billing, refunds or service cancellation, you have the right to escalate your complaint to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).

Key protections you have:

• You can cancel a subscription you initiated online within 14 calendar days if you notify the provider in writing, unless the provider has already begun delivering the service and you agreed in advance to lose cooling-off rights.
• If a company charges your card after you cancel, you can dispute the charge with your bank or payment provider.
• Refund policies must be transparent and not contradict Singapore consumer law-if Genomelink's terms conflict with the Act, the law takes precedence.

Stopee advises keeping all cancellation confirmations, emails and payment receipts. If Genomelink denies a refund you believe you are owed, you can lodge a complaint with CASE (1800-6100-401 or www.case.org.sg) without paying a fee.

What to do if genomelink refuses to cancel or refund

First, request cancellation in writing via email to Genomelink support with your account details and the date you want the cancellation to take effect. Keep a copy of your email. If Genomelink does not respond within 14 days or denies your cancellation request wrongly, contact CASE or the CCCS. You can also dispute the charge with your bank if you believe you were billed after cancelling.

How to cancel genomelink

You have three cancellation routes depending on where you manage your subscription. Follow the steps that match your situation to ensure your subscription ends and you are not charged again.

Method 1: cancel via the genomelink website (fastest option)

If you subscribed directly on genomelink.io, use this method to cancel immediately and regain control of your account.

1. Go to genomelink.io and log into your account using your email and password.
   • If you have forgotten your password, click "Forgot password" on the login screen and follow the reset link sent to your email.
2. Click on the "PLANS" tab or your profile icon in the top right corner.
   • You should see your current subscription plan (Monthly or Annual Unlimited).
3. Click the "CANCEL" button next to your active plan.
   • A confirmation message will appear; read it carefully before proceeding.
4. Confirm the cancellation by clicking the final confirmation button.
   • Your subscription cancels immediately; you lose access to unlimited traits the same day.
   • You will not be charged on your next billing date.
5. Take a screenshot of your cancellation confirmation for your records.
   • Stopee recommends saving this screenshot in case you need to dispute a future charge or request a refund.

Pro tip: Genomelink typically sends a confirmation email within 24 hours. Check your inbox and spam folder. If you do not receive a confirmation email within one business day, log back in and verify the plan shows as cancelled or downgraded to Free.

Method 2: cancel an apple app store subscription

If you subscribed to Genomelink through Apple (iPhone, iPad or Mac), Apple manages your billing and refunds, not Genomelink directly.

1. On your Apple device, open the Settings app.
   • On iPhone or iPad: go to Settings > [Your Name] > Subscriptions.
   • On Mac: go to System Settings > [Your Name] > Subscriptions.
2. Find and tap "Genomelink" in your active subscriptions list.
   • If you do not see it, scroll down or search for "Genomelink".
3. Tap "Cancel Subscription" or "Edit" and confirm the cancellation.
   • Apple will show your renewal date; cancellation takes effect on that date.
   • You keep access to your plan until the renewal date arrives.
4. Screenshot your cancellation confirmation from Apple.
   • Stopee recommends noting the refund deadline shown by Apple (if applicable).

Warning: Apple refunds are governed by Apple's App Store refund policy, not Genomelink's. If you cancel within 48 hours of purchase, you may qualify for a refund; contact Apple Support if Apple initially denies your refund request.

Method 3: cancel a google play subscription

If you subscribed via Google Play on an Android device or through play.google.com, Google handles your billing and refund eligibility.

1. On your Android device, open Google Play Store and tap your profile icon in the top right.
   • Select "Manage subscriptions" from the menu.
2. Find and tap "Genomelink" in your active subscriptions.
   • If using a computer, go to play.google.com, sign in, click your profile icon and select "Manage subscriptions".
3. Tap "Cancel subscription" and confirm.
   • Google shows your renewal date; you keep access until that date unless Google processes an early refund.
4. Save your cancellation confirmation screen.
   • Google typically emails a confirmation; check your Gmail inbox.

Pro tip: Google Play allows refunds within 48 hours of purchase. If you cancel within 48 hours and want a refund, go back to your order in Google Play and select "Refund" before cancelling the subscription.

Method 4: cancel via email (slower but documented option)

If you cannot access the website or app, or if you need a written record of your cancellation request, email Genomelink support directly.

1. Compose an email to Genomelink's support address (check their help page or look for a "Contact Support" link on genomelink.io).
   • Subject line: "Cancellation Request - [Your Account Email]"
2. In the email body, include:
   • Your full name and account email address.
   • Your subscription plan (Monthly or Annual Unlimited).
   • Your last billing date (found on your receipt or bank statement).
   • A clear statement: "I request to cancel my Genomelink subscription effective immediately."
3. Send the email and keep a copy for your records.
   • Stopee advises using tracked email or requesting a read receipt so you have proof of delivery.
4. Wait for a confirmation email within 5 business days.
   • If you do not receive a response, follow up once and then escalate to CASE if needed.

Refunds and what to expect after cancellation

Genomelink's refund policy is strict but includes exceptions. Understanding these rules helps you claim any money you are owed.

Standard refund policy and exceptions

Genomelink states that all subscription purchases are non-refundable as a general rule. However, three exceptions exist:

• 24-hour full refund: If you cancel within 24 hours of your first subscription purchase, contact Genomelink support immediately to request a full refund.
• 30-day refund for first annual plan: If you subscribe to the annual Unlimited plan for the first time and cancel within 30 calendar days of the start date, Genomelink will automatically refund your full payment within 5 to 10 working days. This applies only to first-time annual subscribers.
• Apple and Google refunds: If you subscribed through Apple or Google, their refund policies apply instead. Apple allows refunds within 48 hours; Google Play also permits refunds within 48 hours of purchase.

Stopee strongly advises requesting any refund within these windows. Once the refund window closes, Genomelink is unlikely to honour your request unless you escalate via CASE.

What happens to your data after cancellation

Cancelling your Genomelink subscription does not automatically delete your DNA data or account. You must take a separate action if you want to remove this information permanently.

• Your account remains active; you can log in and access free traits even after cancelling your paid plan.
• Your uploaded DNA data stays on Genomelink's servers unless you manually delete it from your profile settings.
• To delete your DNA data, go to your profile, find the "Data Management" or "Delete Data" option and confirm the deletion. This action is permanent and cannot be undone.
• To close your account entirely, contact Genomelink support; they will handle the closure and explain data retention timelines.

Stopee recommends reviewing Genomelink's privacy policy and terms of use on their website before deciding whether to delete data or close your account. If privacy is your concern, deleting your DNA data is the quickest step.

Timeline: when you lose access and avoid unexpected charges

Timing matters when you cancel. Here is what to expect depending on your subscription type and cancellation method.

Direct website cancellation (immediate loss of access)

When you cancel via the Genomelink website, your paid plan access ends on the same day. You revert to the free tier immediately. Your next billing date never arrives, and you will not be charged again. No waiting period applies.

Apple or google cancellation (access until renewal date)

When you cancel through Apple App Store or Google Play, you keep full access to your paid plan until your renewal date. After that date passes, your plan downgrades to free. Apple and Google do not charge you on the renewal date if you have already cancelled. However, some users report that the cancellation takes 24 to 48 hours to process; if you see a charge after cancelling, contact Apple or Google support and request a refund.

Email cancellation (5 to 10 business days processing)

If you cancel by email, Genomelink may take up to 5 to 10 business days to process your request. During this time, you may be charged on your renewal date. If this happens, contact Genomelink immediately to request a refund, citing your cancellation email as proof of intent. Escalate to CASE if they refuse.

Warning: Never assume cancellation has taken effect until you log back into your account or receive written confirmation that your plan is cancelled. Stopee has seen users charged after cancelling because they did not verify the cancellation status.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel straightforward, but small oversights often lead to unwanted charges and frustration. Here are the pitfalls Stopee sees consumers hit most often.

Mistake 1: cancelling your app without cancelling your subscription

Deleting the Genomelink app from your phone or tablet does not cancel your subscription. Your subscription lives with your account on Genomelink's servers, not on your device. You must cancel through the website, Apple, Google or email as outlined above. Many users delete the app thinking they have cancelled, then wake up to a surprise charge on their next billing date.

Mistake 2: not confirming cancellation in writing

If you cancel via the website, take a screenshot. If you cancel via email, keep your sent email. If you cancel via Apple or Google, save your confirmation. Without written proof, you have no leverage if Genomelink disputes your cancellation or charges you again. Stopee recommends treating your cancellation confirmation like a receipt-keep it for at least 12 months.

Mistake 3: missing the refund window

Genomelink's refund windows are narrow: 24 hours for any purchase or 30 days for first-time annual subscribers. After these periods close, refunds become nearly impossible. If you are eligible for a refund, request it immediately. Do not wait for your next billing date hoping the charge will disappear.

Mistake 4: forgetting to delete your DNA data

Cancelling your subscription does not delete your genetic information from Genomelink's database. If privacy is your reason for cancelling, you must manually delete your data from your account settings. Failing to do so means your DNA profile remains in their system indefinitely unless you later request closure.

Checklist: steps to take before and after you cancel

Use this checklist to ensure you do not miss anything critical when you cancel Genomelink.

Escalating a dispute: your consumer protection options in singapore

If Genomelink refuses to honour a valid cancellation or refund request, you have formal channels to escalate your complaint.

Step 1: document everything

Before escalating, gather all evidence: your cancellation request (email, website screenshots), your billing receipts, your bank statement showing the charge, and any replies from Genomelink support. Organise these documents in date order.

Step 2: contact genomelink one final time

Send a final email to their support address stating clearly: "I have cancelled my subscription and believe I am owed a refund of [amount] under Singapore's Consumer Protection (Fair Trading) Act. Please respond within 7 days with your decision. If you refuse, I will escalate to CASE." Keep this email.

Step 3: file a complaint with CASE

If Genomelink does not respond or denies your refund unfairly, contact the Consumers Association of Singapore (CASE). CASE is Singapore's consumer watchdog and investigates disputes at no cost to you. Call 1800-6100-401 or visit www.case.org.sg. You can also visit CASE's office in person. Provide your complete documentation and CASE will mediate on your behalf. If mediation fails, CASE can escalate to the small claims tribunal if your claim is under S$20,000.

Step 4: dispute the charge with your bank

If Genomelink charged you after you cancelled and the refund window has passed, contact your bank and dispute the charge as "unauthorised" or "billed after cancellation request." Most banks will investigate within 30 to 45 days. This step does not require Genomelink's cooperation and often succeeds when Genomelink ignores your refund request.

Stopee advises opening a bank dispute within 30 days of the unwanted charge. After 30 days, most banks will not investigate.

Mailing address for formal complaints

If you need to send a registered letter to Genomelink, use the address below. Always send formal complaints via registered mail so you have proof of delivery. Keep your receipt and tracking number.

Genomelink support address (for registered mail):

Genomelink
[Insert registered mailing address as provided by Genomelink]

In your letter, include your account email, subscription details, the date you requested cancellation, the refund amount you are claiming and a copy of your cancellation request. Request a written response within 14 days and keep a copy of your letter for your records.

Summary: take control of your genomelink cancellation today

Cancelling Genomelink is straightforward if you follow the right method for your subscription type and act within any refund windows. Whether you cancel via the website (fastest), through Apple or Google (if you subscribed there), or by email (slowest but most documented), you now have a clear process to avoid unwanted charges and reclaim money if you are eligible.

Remember: Stopee emphasises that cancellation confirmation is not complete until you see written proof that your plan is no longer active. Take screenshots, save emails and monitor your bank statement for 30 days after cancellation. If Genomelink charges you after you have cancelled, your consumer rights under Singapore law are on your side-escalate to CASE or your bank without hesitation.

Stopee has helped thousands of consumers cancel subscriptions, recover unwanted charges and understand their rights. Whether this is your first time cancelling or you have done it before, the clarity and protection you deserve start here. Use this guide, follow your chosen cancellation method step by step, and take back control of your digital services and your wallet. Stopee is here to make sure you exit without losing money or your peace of mind.