Manage Alivecor

How to cancel AliveCor and protect your heart health data in singapore

What AliveCor is and why you might want to cancel

AliveCor (branded as Kardia) is a personal ECG device company that pairs portable heart-monitoring hardware with cloud-based subscription services. You get a small device that records your heart rhythm, paired with an app that stores readings, offers heart rhythm analysis, and optional clinician review services for a monthly or annual fee.

Many people in Singapore subscribe to KardiaCare, the premium tier, to unlock advanced features like atrial fibrillation (AFib) detection and unlimited cloud storage. However, if you no longer need regular heart monitoring, prefer a different wearable, or simply want to reduce subscription costs, cancelling your AliveCor subscription is straightforward-but only if you know where to look.

Common reasons to cancel

You might cancel because your health situation has changed, you've switched to a different heart health app, the subscription cost no longer fits your budget, or you've found a device that works better for your needs. Whatever your reason, Stopee is here to guide you through the exact steps so you don't waste time searching support pages.

Key facts before you start

AliveCor subscriptions auto-renew unless you actively cancel. You must cancel at least 24 hours before your next billing date to stop the charge. Your subscription access continues until the end of your paid period-you won't lose data immediately after cancelling. However, AliveCor's standard policy does not offer mid-period refunds, though Singapore's Consumer Protection (Fair Trading) Act may offer you protection in certain circumstances.

Understanding AliveCor's pricing and subscription plans

Pricing for AliveCor varies by device and subscription tier, and depends on whether you purchase through the App Store, Google Play, or the AliveCor website.

Device and subscription costs in singapore

Below is a pricing breakdown for the most common AliveCor offerings. All device prices are one-time purchases; subscription prices renew monthly or annually depending on your choice.

Pro tip: Prices shown are approximate conversions from USD and may vary depending on your payment method and which app store or platform you use. Always check the exact amount in your local payment method before confirming cancellation.

Why subscription costs matter when cancelling

If you're cancelling because the monthly charge has become unaffordable, remember that you will be charged again on your next billing date unless you complete the cancellation process within the 24-hour window before that date. Stopee advises checking your last receipt or account statement to identify your exact billing date, so you can plan your cancellation accordingly.

How to cancel AliveCor based on your platform

AliveCor subscriptions must be cancelled on the same platform where you originally subscribed-whether that's Apple's App Store, Google Play, or the AliveCor website. Cancelling in the wrong place is the most common mistake people make.

Cancel AliveCor on iPhone (Apple app store)

If you subscribed through your iPhone or iPad, follow these steps to cancel your KardiaCare subscription:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name or Apple ID at the very top of the screen.
3. Select "Subscriptions" (you may need to scroll down to find it).
4. Look for "AliveCor," "Kardia," or "KardiaCare"-tap whichever name appears in your subscription list.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Confirm your cancellation when the system asks you to verify.

Important: You must cancel at least 24 hours before your next billing date. If you cancel during this window, auto-renewal stops immediately, but you retain full access to all paid features until your current billing period ends. After that date, your account automatically reverts to the free tier.

Pro tip: Screenshot the confirmation message once you've cancelled. This protects you if a charge appears on your next billing statement-you'll have proof of cancellation to show AliveCor support.

Cancel AliveCor on android (Google play)

If you subscribed through Google Play on an Android device, use this method:

1. Open the AliveCor or Kardia app on your Android phone or tablet.
2. Tap the menu icon (three horizontal lines) or navigate to "Profile" or "Account Settings."
3. Look for "Subscription" or "Manage Subscription."
4. Tap the option to manage your subscription-this will redirect you to Google Play.
5. In Google Play, tap "Cancel Subscription" and confirm.

Warning: Some versions of the AliveCor app may not have a direct in-app cancellation link. If you cannot find the subscription option within the app, go directly to Google Play: open the Google Play Store app, tap your profile icon, select "Manage your Google Play account," navigate to "Subscriptions," find AliveCor, and cancel from there.

Like the Apple process, you must cancel at least 24 hours before your next billing date. Your access continues through the end of your paid period.

Cancel AliveCor on the web

If you subscribed directly through the AliveCor website (rather than through an app store), cancel your subscription here:

1. Go to the AliveCor website and log in with your account email and password.
2. Navigate to your account page or settings (usually accessible from the top-right menu).
3. Look for "Subscriptions," "Billing," or "My Subscription."
4. Click "Manage Subscription" or "Manage Billing."
5. Select "Cancel Subscription" and confirm your cancellation.

Pro tip: If you cannot find the subscription management section on the AliveCor website, contact AliveCor support via email or live chat before your next billing date. Provide your account email and ask them to cancel your KardiaCare subscription. Email support is slower, so try live chat if available-Stopee recommends acting at least 48 hours before your billing date to allow time for support response.

What happens to your data and access after you cancel

Cancelling your AliveCor subscription does not immediately delete your account or your saved ECG readings-but your access to premium features changes significantly.

Your access during and after the paid period

Once you cancel, your subscription auto-renewal stops immediately. However, you retain full access to all paid KardiaCare features (cloud storage, advanced analysis, clinician review) until the end of your current billing cycle. After that date, your account automatically downgrades to the free tier.

On the free tier, you can still record ECGs and view recent readings in the app, but advanced features like AFib detection, unlimited cloud storage, and one-on-one clinician consultations become unavailable. Some of your older ECGs may remain visible depending on your storage plan, but you cannot rely on them being permanently backed up without a paid subscription.

Protecting your heart health data before downgrading

If you rely on your ECG history for medical records or want to share readings with your cardiologist, export or download your important ECGs before your paid period expires. Most ECG apps allow you to export readings as PDF or other formats-check the AliveCor app's export or download options and save files to your computer or phone.

Stopee strongly recommends taking this step if you have months or years of ECG data, as cloud storage limitations on the free tier may restrict your ability to access older readings once you downgrade.

Will you receive a refund after cancelling

AliveCor's terms of service explicitly state that the company does not offer refunds for unused subscription periods, accidental purchases, or any reason unless required by law.

AliveCor's no-refund policy

This policy applies across all platforms: App Store, Google Play, and the AliveCor website. If you cancel mid-month or mid-year, you will not receive a pro-rata refund for the unused portion of your subscription. This is standard practice for most subscription services, but it's worth knowing before you cancel.

Your consumer rights and refund exceptions in singapore

However, Singapore's Consumer Protection (Fair Trading) Act provides you with important protections that may override AliveCor's stated policy in certain circumstances.

• If the AliveCor device or service was misrepresented at the point of sale-for example, if advanced ECG features were advertised but do not function as described-you may be entitled to a remedy (repair, replacement, or refund) under consumer law, even if AliveCor's terms say otherwise.
• If the device is faulty and does not perform its intended function within a reasonable time frame, the Consumer Protection (Fair Trading) Act may require AliveCor to offer a refund or replacement, regardless of their no-refund policy.
• If you subscribed within the last 14 days and the service did not meet your expectations, you may have grounds to request a cancellation and refund, though this varies based on the specific circumstances of your purchase.

Pro tip: If you believe you are entitled to a refund under Singapore's consumer protection laws, gather your purchase receipts, screenshots of how the service was advertised, and documentation of any faults or misrepresentation. Contact AliveCor support first and explain your situation calmly. If they refuse to help, Stopee recommends escalating your complaint to the Consumers Association of Singapore (CASE) or filing a report with the Infocomm Media Development Authority (IMDA), which oversees consumer complaints in Singapore.

Common cancellation mistakes and how to avoid them

Cancelling a subscription should be simple, but people regularly make avoidable mistakes that result in unwanted charges, lost data, or prolonged billing cycles. Here's how to stay clear of the most common traps.

Mistake one: cancelling on the wrong platform

The most frequent error is trying to cancel your subscription in the AliveCor app itself, when the actual cancellation portal is on your device's app store (Apple Settings, Google Play, or the web). If you cancel in the wrong place, your subscription will keep charging you because the cancellation never reaches the billing system.

Solution: Always cancel where you originally subscribed. If you bought via the App Store, cancel via Apple Settings. If you bought via Google Play, cancel via Google Play. If you subscribed on alivecor.com, cancel on their website. When in doubt, log into your payment method (Apple, Google, or AliveCor directly) and manage subscriptions from there.

Mistake two: missing the 24-hour cancellation window

AliveCor requires you to cancel at least 24 hours before your next billing date. If you cancel too close to that date, the charge will go through, and you will need to request a refund afterward (which is unlikely to be granted, given their policy).

Solution: Check your last receipt or account statement to find your exact billing date. Mark your calendar for 3-4 days before that date and complete your cancellation then-this buffer gives you time to confirm the cancellation went through before the charge date arrives.

Mistake three: assuming your data is safe after cancelling

Many people cancel and assume their ECG history will remain in the cloud indefinitely. In reality, without an active paid subscription, cloud storage limits kick in immediately after your billing period ends, and older readings may become inaccessible.

Solution: Before you cancel, export or download any ECGs you need to keep. Use the app's export feature or take screenshots of important readings. Save these files to your phone's storage or a cloud service you control (Google Drive, OneDrive, etc.).

Mistake four: not getting cancellation confirmation

Once you cancel, take a screenshot of the confirmation message. This is your proof that you cancelled on time. If an unexpected charge appears weeks later, you'll have evidence to dispute it.

Solution: Screenshot every confirmation screen. Save it in a folder titled "Cancellations" on your phone. This takes 30 seconds and saves you hours of back-and-forth with support if a charge dispute arises.

Your checklist before and after cancelling AliveCor

Use this step-by-step checklist to ensure a smooth cancellation process and protect your data:

Why stopee helps you take control of your subscriptions

Subscription services are designed to keep you paying month after month. Hidden cancellation processes, unclear billing dates, and confusing platform differences are all tactics that make it harder for you to leave. Stopee exists to level the playing field.

Whether you're cancelling AliveCor because your health has changed, your priorities have shifted, or you simply want to reduce your monthly expenses, you deserve a clear, straightforward process. This guide gives you that clarity. Stopee has helped thousands of consumers in Singapore cancel unwanted subscriptions, recover refunds under consumer protection laws, and take back control of their digital wallets.

If you encounter resistance from AliveCor support, cannot find the cancellation option, or believe you're entitled to a refund under Singapore's Consumer Protection (Fair Trading) Act, Stopee recommends documenting everything and escalating to CASE or IMDA. Your consumer rights are not just polite suggestions-they are legal protections designed to protect you.

Final steps and contact information

If you need to reach AliveCor for support after cancelling, or if you have questions about your account or data, contact them through their official website support portal or email support team. Response times vary, but Stopee advises being as clear and specific as possible when describing your issue.

For consumer protection advice specific to Singapore, contact the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0315 during business hours. If your issue involves digital services or online billing disputes, you can also file a complaint with the Infocomm Media Development Authority (IMDA).

Cancelling AliveCor is straightforward once you know where to look and what to expect. Take action today, protect your data, and take control of your subscription costs. Stopee is here to ensure you have the knowledge and confidence to navigate every step of the process.