Manage Lenus

How to cancel lenus and protect your digital health data in singapore

What is lenus and what does it do

Lenus is a digital health and wellness platform that matches you with personalised fitness coaching, nutrition guidance and training programmes through a mobile app and web interface. The service operates primarily in Singapore and connects individual users with qualified coaches who deliver customised workout plans and diet schedules.

Unlike traditional gym memberships, Lenus coaches manage your fitness journey directly. You pay your chosen coach for their services, and those payments are processed through Stripe rather than handled by Lenus itself. This arrangement means understanding your cancellation options requires you to act on multiple fronts-both the app and your coach's billing relationship.

How the platform works

When you download Lenus, you create an account and browse available coaches. Once you select a coach, they send you customised workout plans, nutrition guidance and progress tracking tools through the app. Your coach collects payment directly from you, and Lenus provides the infrastructure that makes this connection possible.

The platform's terms of service-which you accept when you download and use the app-define your rights and responsibilities as a user. These terms matter when you decide to cancel because they explain what happens to your access and data once you terminate your use.

The coaches and pricing structure

Coaches on Lenus set their own pricing for services. There is no single Lenus subscription fee; instead, you pay individual coaches for their plans. This decentralised model means pricing varies significantly depending on your chosen coach, the intensity of your programme and whether you opt for premium features like real-time progress tracking.

Download the Lenus app from the Apple App Store or Google Play in Singapore to view current coach offerings and their fees in SGD. Alternatively, visit the official Lenus website at lenusehealth.com for general information, though coach-specific pricing often appears only within the app itself.

Why you might want to cancel lenus

Cancelling a digital health service is a personal decision, but several common reasons prompt users in Singapore to step back from fitness coaching platforms.

Reasons to consider cancellation

You might cancel if your coach's programme is not delivering the results you expected, if your fitness goals have changed or if you have found a different coaching service that better suits your needs. Other users cancel because they prefer in-person training, feel uncomfortable with the app's data collection practices or simply cannot afford ongoing coaching fees.

Life circumstances shift. A change in work schedule, a move to a different city or unexpected financial pressure can make digital coaching less feasible. Stopee recognises that your fitness priorities today may not match your priorities next month, and cancelling should be straightforward.

When you should keep your subscription

If your coach is actively supporting you towards your fitness goals and the cost fits comfortably within your budget, renewal may make sense. Some users benefit enormously from the accountability and personalised guidance a coach provides, especially if they have struggled with self-directed fitness in the past.

Before you cancel, consider reaching out to your coach directly. Many coaches on Lenus are willing to adjust programme intensity, reduce session frequency or temporarily pause your plan rather than cancel outright. This flexibility option is worth exploring if the issue is cost rather than coach fit.

Your consumer rights and protections in singapore

Singapore consumer law-primarily the Consumer Protection (Fair Trading) Act-protects your rights when you purchase digital services like Lenus coaching. Understanding these protections helps you know what you can realistically expect when you cancel.

The cooling-off period: what applies to you

Unlike the European Union and United Kingdom, Singapore does not automatically grant consumers a 14-day cooling-off or withdrawal right for digital services. However, if you paid for your coaching plan but your coach has not yet delivered the service or provided access to programme content, you may have grounds for a refund under Singapore law if the service is deemed defective or misrepresented.

The key legal principle is this: if a service is not as described or fails to meet reasonable quality standards, you have the right to request a remedy-which includes a full or partial refund. Stopee advises documenting your complaint clearly if you believe your coach's programme does not match what was promised.

Your rights with third-party app stores

If you subscribed to a Lenus coach through the Apple App Store or Google Play, those platforms impose their own refund policies. Apple and Google typically allow refunds within 14 to 30 days of purchase if you request them through their support channels, provided you have not accessed the service extensively.

Stopee emphasises that requests made directly to your coach or to Lenus customer support may not result in refunds if the payment came via Apple or Google. You must request a refund through the app store itself because that is where your payment was processed and where your consumer protections apply.

Escalation pathways if disputes arise

If your coach or Lenus refuses a refund you believe you are entitled to, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE provides mediation services and can escalate formal disputes if necessary. Having documented evidence of your complaint and the service failure strengthens your case.

How to cancel lenus: step-by-step for each platform

Cancelling Lenus requires action on multiple fronts because the app itself and your billing relationship with your coach are separate. Follow these steps carefully to ensure you do not continue paying after you have stopped using the service.

If you subscribed through the apple app store

App Store subscriptions renew automatically unless you explicitly cancel the subscription within the store itself. Deleting the Lenus app from your phone does not stop these charges.

1. Open the Apple App Store on your iPhone or iPad.
   • Tap the profile icon in the top right corner of the screen.
   • Select "Subscriptions" from the menu.
2. Locate "Lenus" in your active subscriptions list.
   • If you see it, tap the Lenus entry to open the subscription details.
3. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm the cancellation and may offer a discounted renewal rate to keep you subscribed. Ignore this and proceed to cancel.
4. Confirm the cancellation by tapping "Confirm" when prompted.
   • Your subscription ends at the end of your current billing cycle. You retain access to your coach's content until that date, after which your access is removed.
5. Delete the Lenus app from your home screen by pressing and holding the app icon, then selecting "Remove App" and confirming.
   • This terminates your licence agreement with Lenus and signals you no longer use the platform.

If you subscribed through google play

Google Play subscriptions work similarly to the App Store. You must cancel within the Google Play app; deleting Lenus from your phone will not stop recurring charges.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
   • Select "Payments and subscriptions" then "Subscriptions".
2. Find "Lenus" in your list of active subscriptions.
   • Tap the Lenus entry to view subscription details.
3. Tap "Cancel subscription" at the bottom.
   • Google may prompt you to complete a brief survey about why you are cancelling. This is optional but helps the company improve.
4. Confirm the cancellation request.
   • Your access ends at the conclusion of your current billing period. Any remaining pre-paid period is not refunded unless Google's policy explicitly permits it for your region.
5. Uninstall Lenus from your Android device by pressing and holding the app icon and selecting "Uninstall".
   • This removes the app and terminates your licence to use it on that device.

If you paid your coach directly via stripe

Direct payments to coaches-those not routed through the Apple App Store or Google Play-are handled between you and your coach using the Stripe payment processor. To stop these charges, you must contact your coach directly.

1. Log into your Lenus account and navigate to your coach's profile or messaging area.
   • Locate the coach contact details or in-app messaging feature.
2. Send a clear cancellation request to your coach.
   • State your intention to cancel your coaching plan, request confirmation that future payments will be stopped and ask whether any refund is possible if you have already paid for upcoming sessions.
   • Keep a copy of this message for your records.
3. Ask your coach to confirm cancellation in writing.
   • Request that they reply to your message confirming the cancellation date and that no further charges will be applied.
4. Monitor your bank or credit card statements for 30 days after cancellation.
   • Warning: Coaches sometimes continue billing by mistake. If you see a charge after your cancellation date, contact your coach immediately to clarify, then dispute the charge with your bank if the coach fails to refund it.
5. Delete the Lenus app from your device once you have confirmation from your coach that billing has stopped.
   • This terminates your licence to use the app and removes your account access.

Deleting your lenus account entirely

Cancelling your subscription and deleting the app removes your access, but your account data may remain on Lenus's servers. If you want to request full account deletion, contact Lenus customer support directly through the app or website.

Pro tip: Stopee recommends waiting until your billing is fully cancelled before requesting account deletion. This prevents confusion over refund eligibility or active subscriptions. Keep your request simple: state your name, account email address and request that your personal data be deleted from the Lenus platform in accordance with data protection principles.

What happens after you cancel

Cancelling a digital health service is an ending, but understanding what changes helps you avoid surprises or unwanted charges in the weeks that follow.

Your access and account status

Once your cancellation takes effect, your access to your coach's plans, progress tracking tools and any stored workout or nutrition data within the app ceases. If you reinstall Lenus later, your old account may still exist, but you cannot retrieve past content unless your coach grants you access again or you renew your subscription.

If you had saved workouts or meal plans on your phone while the app was active, those files may persist locally, but you lose the ability to sync with your coach or receive updates. Stopee suggests downloading or screenshotting any important information before you cancel-such as final workout summaries or nutrition advice you plan to reference.

Billing and renewal expectations

If you cancelled a recurring subscription through the Apple App Store or Google Play, no further charges appear on your billing method after your current cycle ends. However, if you paid your coach monthly via Stripe, you are responsible for confirming with your coach that the standing order has been cancelled.

Many cancellations fail because users delete the app but forget to cancel the actual subscription or coach arrangement. Stopee emphasises: deleting the app alone does not stop your coach or app store from billing you. Always cancel the subscription first, then delete the app.

Your data and privacy after cancellation

Lenus retains personal information and activity logs as permitted by Singapore law. Once you cancel and your account access expires, you no longer control how that historical data is used. If you have privacy concerns, explicitly request data deletion when you cancel.

Refunds: what you can expect

Refund eligibility depends on when you cancel, how much of the service you have used and which payment method you chose. Stopee breaks down each scenario to help you navigate realistic expectations.

Refunds for direct coach payments

If you paid your coach for services via Stripe, refund policy rests entirely with the coach. Lenus does not issue refunds for coach-arranged payments because Lenus is the platform, not the service provider. Your coach controls whether refunds are granted, in whole or in part.

However, Singapore consumer law states that if your coach promised a service and failed to deliver it or misrepresented it, you have grounds to request a refund. If your coach refuses an unreasonable cancellation request, escalate through CASE (the Consumers Association of Singapore) with evidence of what was promised versus what was delivered.

Refunds for apple app store purchases

Apple allows refunds within 14 to 30 days of purchase if you request them through the App Store. To request a refund on an Apple subscription:

1. Open the App Store and tap your profile icon.
   • Select "Purchase History".
2. Find the Lenus charge in your history.
   • Tap it and select "Report a Problem".
3. Choose "I would like a refund for this purchase" and provide a reason.
   • Common approved reasons include "Service not as described" or "Did not intend to purchase".
4. Submit your request.
   • Apple reviews your request and responds within 24 to 48 hours. Approved refunds appear back to your original payment method within 5 to 10 business days.

Warning: If you have used your coach's programmes extensively-such as completing multiple workouts or accessing many sessions-Apple is less likely to approve a refund because you have consumed the service. Request refunds early if the coach's content does not meet your expectations.

Refunds for google play purchases

Google Play offers a standard 48-hour refund window from the date of purchase, but this window is strict. After 48 hours, refunds become rare unless you can prove a billing error or service defect.

To request a Google Play refund, open the Play Store, navigate to your purchase history, locate the Lenus charge, tap "Report a problem" and select "Request refund". Google processes refunds to your original payment method within 5 to 10 business days.

When you are entitled to a full refund

Under Lenus's terms of service, you are entitled to a full refund if you paid for a coaching programme but your coach never delivered any treatment plan, fitness assessment or initial session. In other words, if you paid upfront for services that never commenced, you qualify for a refund from the coach.

Additionally, if your coach's programme breaches terms-such as failing to provide promised content or being unavailable for communication-you have grounds to demand a refund. Stopee advises documenting all communication with your coach to prove the service failure if a dispute arises.

Common mistakes when cancelling lenus

Cancelling a digital service often feels simple until you realise you missed a step and unexpected charges appear weeks later. We understand the frustration, and these are the pitfalls Stopee sees most often.

Mistake 1: deleting the app without cancelling the subscription

This is the single most frequent cancellation error. Users remove the Lenus app from their phone, assume they are finished and then receive a surprise charge from the Apple App Store or Google Play 30 days later. The app and the subscription are entirely separate entities.

Always cancel the subscription within the app store first. Only then delete the app. If you have already made this mistake and see a charge, contact the relevant app store within 48 hours of the charge and request a refund on the grounds that you did not intend to renew.

Mistake 2: not confirming cancellation with your coach

If you paid your coach directly via Stripe, cancelling within the app or deleting the app does nothing to stop your coach's billing. Your coach must actively stop charging you. Many users assume their coach will automatically refund them or stop billing after they leave, but coaches rarely monitor who has deleted the app.

Send a written cancellation request to your coach through the Lenus messaging feature or email. Wait for their written confirmation. If you do not receive confirmation within 2 to 3 days, follow up or escalate to Lenus support. Keep every message so you have proof of your cancellation request if a charge dispute arises.

Mistake 3: ignoring post-cancellation billing

After you cancel, your bank or credit card statements are your final verification that the cancellation worked. Many users cancel but never check their statements, so they miss an erroneous charge until they review their annual expenses months later.

Pro tip: Stopee recommends checking your statements 3 to 5 days after your cancellation takes effect. If any charge appears, contact your coach or the app store immediately. The sooner you dispute a charge, the faster you recover your money.

Mistake 4: forgetting about secondary billing arrangements

Some users subscribe to Lenus through the app but also set up a separate payment arrangement with their coach outside the app. If you have two billing relationships active-one through Apple or Google and another directly with the coach-you must cancel both. Stopping one and forgetting the other means you continue paying one source unnecessarily.

Before you finalise your cancellation, review all your payment methods (credit card, debit card, digital wallet) and check whether Lenus or your coach appear as recurring vendors on any of them. This prevents nasty surprises.

Pricing and value comparison

Lenus coaches set their own fees, so pricing varies significantly. The table below offers a general sense of what digital fitness coaching costs in Singapore to help you evaluate whether the value justifies renewal or whether exploring alternatives makes sense.

When you evaluate whether to cancel or renew, compare your coach's fee to the alternatives above. If your coach charges $150 monthly but a local gym offers 1-on-1 personal training for $100 per session, your cancellation may free up budget for a better value option.

How stopee helps you cancel with confidence

Cancelling any digital service creates anxiety because of hidden charges, unclear procedures and poor customer communication. Stopee exists to eliminate that anxiety by providing you with the exact steps, timelines and protections you need.

Stopee's mission is straightforward: guide you through every cancellation scenario, clarify your consumer rights and ensure you do not pay for services you no longer use. Our team has helped thousands of consumers cancel Lenus, Stripe payments and app store subscriptions, so we know exactly where cancellations go wrong and how to prevent it.

When you use Stopee resources, you gain access to step-by-step procedures for every platform, links to official support channels and the consumer law references that back your cancellation rights. You cancel faster, recover refunds more effectively and avoid the mistakes that cost other users time and money.

Final checklist before you cancel

Use this checklist to ensure you have completed every necessary step before you consider Lenus cancelled.

Contact information and escalation address

If Lenus customer support fails to assist you or your coach refuses to respond, you have formal escalation channels available in Singapore.

Lenus direct contact

Reach out through the official Lenus website at lenusehealth.com for general support inquiries. The app also provides in-app messaging to contact your coach directly. For account-level concerns-such as refund disputes or data deletion requests-submit your inquiry through the app's settings menu under "Help" or "Support".

Warning: Lenus operates as a platform connecting coaches to users; they do not control individual coach billing practices. If your coach ignores your cancellation request, escalate to CASE, not Lenus, because CASE has authority over service disputes.

Consumers association of singapore (CASE)

CASE is the primary consumer protection authority in Singapore. If your coach or Lenus refuses a legitimate refund or fails to honour your cancellation request, lodge a formal complaint with CASE.

CASE contact information:

• Phone: 6100 0315 (Monday to Friday, 9 am to 6 pm)
• Website: www.case.org.sg
• In-person: 101 Cecil Street, #01-11, Tong Eng Building, Singapore 069534

Provide CASE with all documentation: screenshots of your cancellation request, proof of payment, your coach's refusal message and any communication from Lenus. CASE offers free mediation and can escalate to formal dispute resolution if your coach or Lenus does not respond reasonably.

Consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair or deceptive practices. If your coach misrepresented services or Lenus engaged in misleading advertising, you have recourse under this Act. Stopee advises documenting every discrepancy between what was promised and what was delivered so you can cite specific breaches when you escalate.

Stopee has guided thousands of consumers through cancellations in Singapore and beyond. Whether your issue involves app store refunds, unresponsive coaches or unclear billing, our detailed procedures and insider knowledge protect your interests every step of the way. Cancel with confidence using Stopee resources.