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Cancel Lovi: Step-by-Step Guide
How to cancel lovi skincare and recover your money in singapore
What lovi is and why you might want to cancel
Lovi is a subscription-based skincare service designed to give you personalized routines, guided video tutorials, and product-scanning features to improve your skin habits over time. You access Lovi through their website or mobile apps on iOS and Android.
The service renews automatically each billing cycle unless you actively cancel through your purchase platform or account settings. If you've signed up and discovered it doesn't match your needs, budget, or expectations, you have clear cancellation rights. Stopee recognizes that subscription services can feel frustrating when they no longer serve you, so we're here to walk you through every step of canceling Lovi-regardless of where you bought it.
Why cancellation matters in singapore
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel most subscription services and request refunds within a reasonable timeframe. Lovi explicitly offers a 30-day money-back guarantee on website purchases, which aligns with consumer protection expectations. Many people delay canceling because they're unsure of the process; at Stopee, we empower you with the exact steps so you can act confidently and on your schedule.
The three ways to purchase lovi
Your cancellation method depends entirely on where you bought your subscription. You may have purchased directly from the Lovi website, through Apple's App Store (if you use iOS), or via Google Play (if you use Android). Each platform handles cancellations differently, and Stopee will show you the precise steps for your situation.
Lovi pricing and plan options
Understanding Lovi's current pricing helps you decide whether cancellation and a refund make sense for your wallet.
| Plan name | Billing cycle | Price (SGD) | Key features | Refund eligible |
|---|---|---|---|---|
| Monthly subscription | Monthly | $14.99 | Full personalized routines, video guides, product scanner | Yes (30 days) |
| Annual subscription | 12 months | $89.99 | Same as monthly, billed once per year | Yes (30 days) |
| Lifetime subscription | One-time | $199.99 | Permanent access, no renewal | No (non-refundable) |
| 7-Day workbook bundle | One-time | $24.99 | Downloadable workbook plus 7-day trial | No (non-refundable) |
| Gift card | One-time | Varies ($25-$500) | Redeemable credit for any Lovi plan | No (non-refundable) |
| Free trial | 7 days | $0 | Full access, then converts to paid plan | Yes (cancel before first charge) |
Pro tip: If you signed up for the free trial and haven't yet been charged, cancel immediately to avoid the first subscription payment. If you've already paid for a monthly or annual plan via the Lovi website, you have 30 days from purchase to request a refund-even after canceling.
How to cancel lovi depending on your purchase platform
Your cancellation process varies based on whether you bought your subscription through the Lovi website, Apple App Store, or Google Play.
How to cancel a lovi subscription purchased via the app store (iOS)
If you subscribed through your iPhone using Apple's App Store, Apple controls your subscription billing and refunds.
- Open the Settings app on your iPhone.
- Tap your Apple ID name or photo at the top of the screen.
- Tap Subscriptions.
- Find and select Lovi.
- Tap Cancel Subscription and confirm.
- Apple displays the cancellation date and access end date immediately.
Warning: Lovi cannot cancel your App Store subscription on your behalf. If you email Lovi's support team asking them to cancel an App Store purchase, they will direct you back to Apple because Apple owns the billing relationship. Cancel directly through your iPhone settings to ensure the cancellation processes immediately.
Pro tip: Screenshot your cancellation confirmation from Apple. If you're later charged, you'll have proof you canceled.
How to cancel a lovi subscription purchased via google play (Android)
Google Play manages cancellations and refunds for Android subscriptions independently of Lovi's support team.
- Open the Google Play Store app on your Android phone or visit play.google.com in a browser.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
- Choose Lovi from the list.
- Tap Cancel and follow the on-screen prompts to confirm.
- Google displays your access end date immediately after cancellation.
Warning: Similar to the App Store, Lovi cannot cancel your Google Play subscription remotely. You must cancel through Google Play's system directly.
Pro tip: Note your subscription renewal date before canceling. You'll retain access to Lovi's premium features until that date passes.
How to cancel a lovi subscription purchased via the lovi website
Website purchases give you the most direct control because Lovi's support team can assist you if you face difficulties.
- Log in to your Lovi account on the Lovi website or mobile app.
- Navigate to your Account or Subscription Management page (usually found in Settings or Profile).
- Locate your active subscription and select Cancel Subscription.
- Follow the on-screen confirmation and note your access end date.
- If you cannot find the cancellation button, check your original purchase receipt email for a direct cancellation link.
- Alternatively, email Lovi's support team at care@lovi.care with your account email and request cancellation. Include your order number if available.
Pro tip: After canceling through the website, expect a cancellation confirmation email from Lovi within 24 hours. If you don't receive one, follow up with care@lovi.care to confirm the cancellation was processed.
What happens to your lovi account after you cancel
Cancellation doesn't instantly erase your access or data-understanding the timeline helps you plan your next steps.
Your access after cancellation
When you cancel Lovi, you retain access to all premium features and personalized content until your current billing period ends. For example, if you cancel mid-month, you keep full access until the end of that month. This is a built-in courtesy from Lovi; you don't lose value by canceling immediately.
After your billing period expires, Lovi blocks access to premium features, and you see a prompt to resubscribe. Your account remains dormant unless you reactivate.
Automatic renewals stop immediately
Cancellation prevents Lovi from charging you at your next renewal date. If you canceled successfully, you will not see a new charge on your credit card or payment method. However, keep records of your cancellation confirmation in case a charge appears by mistake.
Your data and account information
Lovi retains your account data (profile, skincare preferences, video history) according to their privacy policy. If you want Lovi to delete your personal information permanently, email care@lovi.care and request account deletion. Stopee recommends requesting deletion explicitly; retention is the default unless you ask otherwise.
Will you get a refund from lovi?
Refund eligibility depends on your purchase platform and how recently you bought your subscription.
Refunds for website purchases (lovi.care)
Lovi explicitly promises a 30-day money-back guarantee on subscriptions purchased directly from their website. If you bought your subscription within the last 30 days and wish to cancel, you are eligible to request a refund.
- Email care@lovi.care with your account email address and order number.
- State that you wish to cancel and request a refund under Lovi's 30-day money-back policy.
- Lovi's support team reviews your request within 2-3 business days.
- If approved, the refund is processed to your original payment method within approximately 14 days.
- Check your bank or card statement 14-21 days after approval.
Pro tip: Act within the 30-day window. After 30 days, Lovi is not obligated to refund, and you'll only recover money through dispute mechanisms (chargeback or complaint to your bank).
Refunds for app store purchases (iOS)
Apple handles all refunds for App Store subscriptions; Lovi cannot issue refunds for iOS purchases.
- Open the App Store app on your iPhone.
- Tap your profile icon and select Purchases.
- Find Lovi and tap the three-dot menu.
- Select Report a Problem.
- Choose the reason for your refund request (e.g., "I didn't authorize this charge" or "The app doesn't work as expected").
- Submit your request and await Apple's response, typically within 5-7 business days.
Warning: Apple's refund policy is stricter than Lovi's. You're more likely to receive a refund if you request it within 14 days of purchase or if the app genuinely malfunctioned. Apple is less likely to refund if you simply changed your mind after 30 days.
Refunds for google play purchases (Android)
Google Play processes refunds for Android subscriptions independently of Lovi.
- Visit play.google.com or open the Google Play Store app.
- Navigate to your Payments and subscriptions section.
- Select Lovi and choose See subscription details.
- Tap Cancel subscription and select a reason (e.g., "I don't use the app" or "The subscription doesn't match the description").
- If prompted, request a refund and provide a brief explanation.
- Google typically responds within 5-10 business days.
Pro tip: Google Play allows refunds up to 48 hours after purchase if you request immediately. After 48 hours, refunds are discretionary but still possible if you provide a compelling reason.
What lovi purchases are not refundable
Certain Lovi products cannot be refunded under any circumstances:
- Lifetime subscriptions ($199.99) - purchased as permanent, one-time access
- 7-Day workbook bundles - downloadable content, treated as instant digital delivery
- Gift cards - non-refundable by policy across all platforms
- Annual subscriptions purchased more than 30 days ago (website only)
If you purchased one of these items and want to cancel or dispute the charge, contact care@lovi.care or your payment platform's support team to explore options, but refunds are not guaranteed.
Your consumer rights in singapore and how they protect you
Singapore's Consumer Protection (Fair Trading) Act grants you specific rights when dealing with subscription services like Lovi.
Your legal protections
Under the Consumer Protection Act, you have the right to cancel a subscription service within a reasonable timeframe and request a refund if the service does not meet its stated description or is unfit for purpose. Lovi's explicit 30-day money-back guarantee aligns with these rights for website purchases.
If Lovi refuses a legitimate refund request or fails to cancel your subscription despite your repeated requests, you can escalate to the Consumer Association of Singapore (CASE). CASE offers free dispute resolution and can pressure Lovi to comply with consumer law.
When to escalate to CASE
Contact CASE if:
- Lovi continues charging you after you've canceled multiple times.
- Lovi refuses a refund within the 30-day window without justification.
- Lovi's support team becomes unresponsive or dismissive.
- You believe Lovi misrepresented the service at the time of purchase.
CASE can be reached at 6100 0315 or online at www.case.org.sg. Stopee advises documenting all communication with Lovi (emails, cancellation confirmations, charge receipts) before filing a complaint.
Common mistakes that delay cancellation and how to avoid them
Canceling a subscription should be straightforward, yet small oversights can trap you in unwanted recurring charges.
Mistake 1: canceling the app without canceling the subscription
Deleting the Lovi app from your phone does not cancel your subscription. Your payment method is still linked to your account, and Lovi will continue charging you at renewal. Always cancel through Settings (iOS), Google Play (Android), or your Lovi account before uninstalling the app.
Mistake 2: assuming the platform canceled for you
If you emailed Lovi support requesting cancellation, they may reply with instructions to cancel through the platform yourself rather than canceling on your behalf. Read support emails carefully. If they say "you can cancel through…," act on that instruction immediately-they won't do it for you.
Mistake 3: missing the 30-day refund window
Lovi's 30-day money-back guarantee is only for website purchases, and the clock starts from your purchase date. If you wait 40 days to request a refund, you've forfeited it. Mark your purchase date on a calendar the moment you subscribe.
Mistake 4: paying via a payment app or intermediary
If you subscribed to Lovi using a payment app (e.g., Apple Pay, Google Pay, or a digital wallet), refunds route back to that app, not directly to your bank account. Check your payment app's transaction history separately from your bank statement.
Mistake 5: canceling without noting the access end date
When you cancel, the system tells you when your access expires (e.g., "You have access until 15 March 2026"). If you don't note this date, you may forget that you still have active access and later assume you're being charged. Create a phone reminder for one day before the access end date so you can confirm no charge appears.
Checklist: before and after canceling lovi
Use this checklist to ensure your cancellation is complete and protect yourself from surprise charges.
| Task | Deadline | Status |
|---|---|---|
| Note your purchase date and renewal date | Before canceling | ☐ |
| Take a screenshot of your subscription details (plan, price, renewal date) | Before canceling | ☐ |
| Navigate to the correct platform (website, App Store, or Google Play) and cancel | Immediately | ☐ |
| Note the cancellation confirmation message and access end date displayed on screen | Immediately after canceling | ☐ |
| Save the cancellation confirmation email from Lovi or your platform | Within 24 hours | ☐ |
| If refund eligible, email care@lovi.care (website) or file a report (App Store/Google Play) within 30 days | Within 30 days of purchase | ☐ |
| Monitor your bank statement or card for unexpected charges on the renewal date | Renewal date + 7 days | ☐ |
| If you see a charge after cancellation, contact your bank and file a dispute | Within 90 days of the charge | ☐ |
Customer reviews and ratings of lovi's cancellation experience
Lovi holds a 4.5-star rating overall, and cancellation satisfaction is reflected in user feedback.
What users praise
Users frequently commend Lovi's straightforward app interface and the ability to cancel directly within the account settings. The 30-day refund guarantee on website purchases is also appreciated, as it removes pressure to commit long-term.
Common complaints
Some users report difficulty finding the cancellation button in older app versions and frustration when they accidentally canceled through the app rather than the subscription service. A few mention that Lovi's support team takes 3-5 business days to respond to emails.
Stopee's perspective
Lovi's cancellation process is clearer than many competitors, especially for website purchases. The main friction occurs for App Store and Google Play users who mistakenly believe Lovi can cancel on their behalf. Our guide eliminates this confusion by directing you to the correct platform every time.
Contacting lovi's support team and escalation details
If you need assistance canceling, requesting a refund, or deleting your account, here's how to reach Lovi's support team.
Lovi customer support contact information
Email: care@lovi.care
Response time: 2-5 business days (Monday to Friday)
When you email Lovi, include:
- Your account email address and full name
- Your order number (found in your receipt email or account page)
- Your purchase platform (website, App Store, or Google Play)
- A clear statement: "I request to cancel my subscription and refund my payment."
Escalating beyond lovi
If Lovi doesn't respond within 7 days, doesn't approve a refund you believe you deserve, or continues charging you after cancellation, escalate to:
- Consumer Association of Singapore (CASE): Phone 6100 0315, online at www.case.org.sg
- Your bank or payment card issuer: Request a chargeback or dispute if a charge appears after cancellation
- Relevant app store support (Apple: www.apple.com/support; Google: support.google.com)
Should you cancel lovi? key reasons people decide to leave
Consider whether cancellation is right for you by reviewing common reasons users stop subscribing.
Reasons to cancel lovi
- You don't use the personalized routines or video features regularly.
- The subscription doesn't deliver visible skin improvements within your expected timeframe.
- You've found a cheaper skincare app or prefer a different routine approach.
- The monthly or annual cost no longer fits your budget.
- You're unhappy with customer support responsiveness.
- You suspect duplicate charges or unauthorized billing.
Reasons to keep lovi
- The personalized product scanner genuinely helps you identify suitable products for your skin type.
- The guided video tutorials are easy to follow and fit your daily routine.
- You've seen measurable skin improvements and want to maintain consistency.
- The monthly price ($14.99 SGD) fits comfortably within your discretionary spending.
- You value having a single app that combines routine tracking, education, and product recommendations.
If you're on the fence, take advantage of Lovi's 30-day refund guarantee. Cancel your website purchase if you're unsure; you have no financial penalty if approved.
Final summary and next steps
Canceling Lovi is simple once you know your purchase platform and follow the right sequence. Stopee has walked you through cancellation for the App Store, Google Play, and the Lovi website, plus explained how refunds work for each. You now understand your consumer rights under Singapore law and know when to escalate if Lovi refuses to cooperate.
Your next step depends on your situation:
- If you purchased via the App Store: Open Settings on your iPhone, navigate to Subscriptions, select Lovi, and tap Cancel.
- If you purchased via Google Play: Open Google Play Store, go to Payments and subscriptions, find Lovi, and tap Cancel.
- If you purchased via the Lovi website: Log in to your account, find your subscription, and click Cancel, or email care@lovi.care with a clear cancellation request.
Document your cancellation confirmation and monitor your bank account for seven days after your renewal date. If you see an unexpected charge, contact your bank immediately or reach out to CASE.
Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by providing transparent, step-by-step guidance tailored to their situation. Whether you're canceling Lovi today or considering it, Stopee remains your trusted resource for subscription clarity and consumer empowerment.