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Cancel Peak: The Right Way to Stop Your Subscription
How to cancel peak and stop brain-training charges in singapore
What peak is and why you might want to cancel
Peak is a subscription-based cognitive training app available on iOS, Android and web. It delivers personalised brain-training games designed to strengthen memory, attention, problem-solving and mental agility through daily exercises. Many users find it engaging, but subscription costs add up - and if the app no longer fits your routine or budget, you need a clear path to cancel without friction.
This guide walks you through every cancellation method, refund options and your consumer rights in Singapore. At Stopee, we believe you should cancel with confidence, not confusion.
The three ways you may have subscribed to peak
Where you subscribed matters, because each platform handles billing and cancellation differently. You may have signed up through Apple's App Store (iOS), Google Play (Android), or directly via Peak's website. Each requires a separate cancellation process, and that distinction affects your refund eligibility.
Your consumer rights when cancelling peak in singapore
What the consumer protection (Fair trading) act says
Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms and misleading advertising. However, it does not automatically grant a statutory cooling-off period for digital services like Peak. Once you activate a subscription, you generally cannot claim a refund simply because you changed your mind - unless Peak's own terms allow it or the service fails to deliver as promised.
That said, if Peak misrepresented features, charged without clear consent, or refused to cancel when you requested it, you have grounds to escalate. Stopee recommends keeping records of all communications, receipts and billing notifications.
Your right to cancel the service itself
You have an absolute right to cancel your Peak subscription at any time. The service cannot lock you in beyond your paid billing period. Once you disable auto-renewal, you retain access until that period ends, then the service stops.
Escalation point: CASE (Consumer association of singapore)
If Peak refuses to cancel, ignores your cancellation request, or continues billing after you cancelled, contact the Consumer Association of Singapore (CASE). They mediate disputes between consumers and businesses at no cost to you. Document your cancellation request, proof of payment, and any responses from Peak before you escalate.
How to cancel peak on iOS (App store)
Why apple controls your cancellation
If you subscribed via the App Store on your iPhone or iPad, Apple manages your billing and subscription renewal. Peak cannot cancel your subscription for you - only you or Apple can do it. The good news: the process takes under two minutes.
Step-by-step cancellation on iOS
- Open the Settings app on your iPhone or iPad.
- Look for the grey gear icon on your home screen.
- Tap your name at the top of Settings (your Apple ID profile).
- This may say your email address or your first name.
- Select Subscriptions from the menu.
- You will see a list of all active subscriptions on your Apple account.
- Find and tap Peak - Brain Training in the list.
- If you have multiple subscriptions, scroll to find it.
- Tap Cancel Subscription at the bottom of the screen.
- Apple will ask you to confirm; tap Confirm or Stop Subscription.
- You will see a confirmation message: "Subscription Cancelled".
- Your access continues until the end of your current billing period.
- You will not be charged when that period ends.
Warning: If you delete the Peak app without cancelling the subscription first, your auto-renewal continues and you will keep paying. Always cancel the subscription in Settings before deleting the app.
Pro tip: If you subscribed more than 14 days ago and no longer want the service, request a refund directly from Apple. Go to Settings, tap your name, select Media & Purchases, then Purchase History. Find the Peak charge, tap it, and select Report a Problem. Explain that you want a refund. Apple grants one-time refunds for accidental purchases or unused services within reason.
How to cancel peak on android (Google play)
Why google play handles your billing
Subscriptions purchased through Google Play are managed entirely by Google, not Peak. You must cancel through the Google Play Store app or website. Peak support cannot process the cancellation for you, but they can help if Google refuses a refund.
Step-by-step cancellation on android
- Open the Google Play Store app on your Android phone or tablet.
- The icon is the colourful triangle on your home screen.
- Tap your profile icon in the top-right corner.
- It usually shows your initials or profile picture.
- Select Payments and subscriptions from the menu.
- Tap Subscriptions.
- Find and tap Peak in your active subscriptions list.
- Scroll if necessary; subscriptions are listed alphabetically.
- Tap Cancel subscription.
- Google will ask why you are cancelling; select a reason (optional).
- Tap Cancel subscription again to confirm.
- You will see a confirmation message showing your final billing date.
- Your access ends on that date; you will not be charged again.
Pro tip: Google Play offers a 48-hour refund window for new subscriptions. If you subscribed within the last two days and want your money back immediately, select Request refund instead of Cancel subscription. Google will refund your most recent charge and cancel the subscription automatically.
How to cancel peak via direct web subscription
When you subscribed directly with peak
If you signed up on Peak's website or entered your payment card directly in the app (not through App Store or Google Play), you subscribed directly with Peak. Cancellation happens in your Peak account or by email request to their support team.
Step-by-step cancellation on peak's website or app
- Open the Peak app or visit peak.com.sg in a web browser.
- Log in with your Peak account email and password.
- Navigate to Account & Settings or Profile.
- This is usually accessible from a menu icon (three horizontal lines) or your profile picture.
- Select Subscription or Billing.
- You will see your active plan and renewal date.
- Tap or click Cancel subscription, Turn off auto-renewal, or Manage subscription.
- Follow the on-screen prompts to confirm cancellation.
- Peak will ask for feedback; you may skip this.
- You will receive a confirmation email from Peak within 24 hours.
- Your access continues until the end of your paid period.
- No further charges will apply.
Warning: If the Peak app or website does not show a clear cancellation option, or if you cannot access your account, email Peak directly at hello@peak.com.sg. Include your full name, email address, and account ID (if you have it). Provide the subject line "Subscription Cancellation Request". Peak should respond within 2 to 3 business days.
Pro tip: When you email Peak for cancellation, also ask about your refund policy. Include this line: "Please confirm whether I am eligible for a refund of my most recent charge under Peak's terms of service." Document their response; it becomes evidence if you need to escalate through CASE.
What happens after you cancel peak
How long do you keep access?
Cancelling Peak stops future charges, but it does not immediately lock you out. You retain full access to all features you have paid for until your current billing period ends. If your renewal date was 15 December and you cancel on 1 December, you can use Peak until 15 December for free. After that date, the service stops and you cannot log in.
What happens to your account data and progress
Your game progress, scores and personal data remain stored in your Peak account after cancellation. If you resubscribe later, you can resume where you left off. However, Peak may delete inactive accounts after a period (typically 12 to 24 months); check their privacy policy or contact support if data retention matters to you.
Requesting full account deletion
If you want Peak to permanently delete your account and all associated data, you must request this separately. Cancelling the subscription alone does not delete your account. Email hello@peak.com.sg with the subject line "Account Deletion Request". Under Singapore's Personal Data Protection Act (PDPA), Peak must respond within 30 days. Keep a copy of your request and their confirmation.
Refund options: what you need to know
Refunds for app store (iOS) purchases
Apple handles refunds independently of Peak. You must request a refund directly from Apple, not from Peak. You have the best chance of approval if you request within 14 days of purchase and have not used the service extensively. Apple approves one-time refunds for accidental purchases or undelivered features. Log into your Apple ID, go to Purchase History, find the Peak charge, and tap Report a Problem. Explain your reason for the refund. Apple will email you a decision within 48 hours.
Refunds for google play purchases
Google Play also processes refunds independently. You have a 48-hour window from purchase to request a full refund; after that, refunds are discretionary. Open the Google Play Store, tap your profile icon, select Payments and subscriptions, find the Peak charge under Purchase history, and tap Report a problem. Describe why you want a refund. Google will review and respond within 24 to 48 hours. Most refund requests are approved within the 48-hour window but denied afterwards.
Refunds for direct peak subscriptions
Refunds for subscriptions purchased directly through Peak's website are discretionary and reviewed case-by-case. Peak does not offer automatic refunds, but they may approve one if you demonstrate a genuine problem: the service did not work, features were missing, or billing was unauthorized. Email hello@peak.com.sg with the subject line "Refund Request" and include your account details, the date of your charge, the amount, and your reason for requesting a refund. Stopee advises you to frame your request around unmet service delivery rather than simple buyer's remorse, as this strengthens your case.
Can you get a refund if you forgot to cancel?
If Peak charged you after your cancellation request, you have grounds for a refund. Provide Peak with proof of your cancellation request (screenshot, email confirmation, or account statement showing "cancelled"). If Peak cannot find their record of your cancellation, escalate the charge as a dispute with your bank or payment provider. Most banks will refund unauthorised charges within 90 days.
Peak pricing and plan details
Where to find current pricing
Peak's pricing changes periodically and varies by region. Stopee does not list specific prices because they become outdated. You will find the most accurate, current pricing in three places:
- Inside the Peak app under Subscription or Upgrade.
- On the App Store or Google Play Store Peak listing (shows the plan and monthly or annual rate).
- On peak.com.sg if a pricing page is available.
Most brain-training apps in Singapore charge between SGD 5 and SGD 15 per month or SGD 30 to SGD 80 per year. Peak's pricing likely falls in that range, but always verify before you subscribe or after you cancel to confirm you are not being overcharged.
Common mistakes when cancelling peak
Cancelling a subscription can feel stressful, especially if you worry about unexpected charges. Here are the pitfalls that catch most people - and how to avoid them.
Mistake one: deleting the app without cancelling the subscription
Deleting Peak from your phone does not cancel your subscription. Your auto-renewal continues, and you keep paying even though the app is gone. Always disable auto-renewal in Settings (iOS) or the Play Store (Android) before you delete the app. If you already deleted it, log back in via the app store, find the subscription, and cancel from there.
Mistake two: cancelling at the wrong time
If you cancel mid-billing-period, you lose access to the service on that date - you do not get a pro-rated refund. For example, if you cancel on the 5th of a monthly subscription that renews on the 15th, you lose access on the 5th and get no refund for the remaining 10 days. To maximise value, cancel within 24 hours before your renewal date. You will enjoy the full paid period and avoid the next charge.
Mistake three: not documenting your cancellation
Take a screenshot of your cancellation confirmation. If Peak bills you again or denies you cancelled, you have proof. Similarly, save any confirmation emails from Apple, Google or Peak. Stopee has seen countless cases where consumers could not dispute charges because they had no evidence of their cancellation request.
Mistake four: accepting "technical issues" as an excuse
If Peak says "we cannot cancel right now because of a system error" or "please try again in a few days", that is not your problem. Cancellation is a basic function every service must support. Email Peak with the subject line "Urgent: Cancellation Request (System Error)" and provide a 48-hour response deadline. If they do not cancel in that time, escalate to CASE.
Peak customer reviews and user experience
What users praise
Most Peak users report engaging, varied brain-training games that feel more like entertainment than work. Users highlight effective progress tracking, intuitive design and the ability to tackle short 5-minute sessions or longer gameplay. Many subscribers feel the app genuinely improves focus and memory with consistent use.
Why users cancel
Common cancellation reasons include subscription costs adding up over time, lack of motivation after initial novelty wears off, and competing priorities (work, family). Some users find that visible progress plateaus after a few months, reducing the incentive to pay monthly. Others simply prefer free alternatives like Lumosity or Elevate.
Rating and track record
Peak maintains a solid 4.5 out of 5 star rating across app stores. Consumer complaints rarely centre on the service itself; most issues involve billing confusion or difficulty cancelling. This suggests Peak's cancellation process could be clearer - all the more reason to follow Stopee's step-by-step guide above.
Your cancellation checklist
| Action | Deadline | Status |
| Identify where you subscribed (App Store, Google Play, or web) | Today | _____ |
| Log into your account or payment platform | Today | _____ |
| Disable auto-renewal or cancel subscription | Before your next renewal date | _____ |
| Take a screenshot of the cancellation confirmation | Immediately after cancelling | _____ |
| Confirm no charge appears in 2 to 3 days | 3 days after cancellation | _____ |
| Request a refund if eligible (within 14-48 days of purchase) | As soon as possible | _____ |
How stopee helps you cancel with confidence
Cancelling Peak should take minutes, not hours of searching or frustration. Stopee exists to guide you through every subscription cancellation - from the exact button to tap to your consumer rights if the company refuses. We have helped thousands of consumers cancel unwanted subscriptions, recover refunds and avoid hidden charges.
This guide has equipped you with the exact steps for iOS, Android and web cancellation, plus your legal rights in Singapore and escalation points if Peak ignores your request. You now know more about Peak's cancellation process than most customer support agents.
Contact peak for further help
If you have trouble cancelling or want to request a refund, contact Peak directly:
- Email: hello@peak.com.sg (include your name, account details and reason for cancellation)
- Response time: 2 to 3 business days
Keep all emails and receipts in one folder. If Peak does not respond or refuses to cancel, escalate to CASE (Consumer Association of Singapore) at case.org.sg. Stopee recommends filing a complaint with CASE if more than 14 days pass without resolution; CASE will mediate on your behalf at no cost.
You have the right to cancel, the right to know your options, and the right to a refund if Peak breaches its obligations. Use this guide, stay calm and document everything. Stopee is here if you need to cancel any other subscription - visit stopee.com to explore guides for hundreds of services across Singapore.