Manage Peak

How to cancel peak and protect your wellness spending in south africa

What is peak and why you might want to cancel

Peak is a subscription-based health and wellness service that delivers personalised self-care routines, habit tracking and tailored recommendations through an app and web platform. The service offers a free tier with limited features and ads, plus a paid Peak Pro subscription that unlocks full access to analytics, journals, timers and streak tracking.

You may want to cancel Peak for several reasons: the subscription no longer fits your routine, you've found a competing app that works better for you, or the monthly cost (R199.99) or annual fee (R599.99) simply isn't delivering the value you expected. Whatever your reason, Stopee is here to walk you through the cancellation process step by step and ensure you understand your rights as a South African consumer.

Peak's subscription structure

Peak operates on a recurring billing model across three platforms: Apple's App Store (iOS), Google Play (Android), and direct web purchases through their own system. Each platform handles cancellation differently, which means your first step is identifying where you actually subscribed. If you subscribed via App Store, Apple processes your refund requests. If you subscribed via Google Play, Google handles refunds. Direct web purchases go through Peak's support team.

Why cancellation timing matters

Peak's billing renews on your subscription date each month or year. If you wait until the day before renewal, you may miss the cancellation window and be charged again. At Stopee, we recommend cancelling at least 24 to 48 hours before your next billing date to avoid unexpected charges. Most platforms require you to disable auto-renewal rather than delete your account outright, so understanding that distinction is crucial to avoiding re-subscription.

Peak's pricing and plans in south africa

Below are the current subscription plans and pricing for Peak in South Africa, as listed in the App Store.

Always confirm the final price in your app store before you purchase, as pricing can vary by region and currency. If you subscribed to the annual plan at R599.99, cancelling mid-year will not refund the unused portion unless Peak or your payment platform agrees to a discretionary refund.

Your consumer rights in south africa before you cancel

South African consumer law gives you specific protections when you subscribe to digital services, though digital subscriptions are treated differently from physical goods.

The cooling-off period and digital goods

Under South Africa's Consumer Protection Act (68 of 2008) and e-commerce guidelines, you normally have a 14-day right to cancel certain online purchases and receive a refund. However, this cooling-off period explicitly excludes digital services that you have already accessed or downloaded. Since Peak grants you immediate access to the app and its features the moment you subscribe, the 14-day right does not apply once you start using the service.

This means if you subscribed yesterday and used Peak today, a statutory 14-day refund is unlikely. Your only refund option is to request a discretionary refund directly from Peak or your payment processor (Apple, Google) and hope they approve it. Stopee always recommends trying anyway, but managing your expectations is important.

Consumer protection act protections for unfair terms

The Consumer Protection Act also protects you against unfair contract terms. If Peak's terms of service include anything deceptive, hidden, or unconscionable (such as an impossible cancellation process or automatic re-subscription without consent), you have grounds to dispute the charge with your bank or escalate to the National Consumer Commission. If Peak makes false claims about the service's health benefits or features, that also violates the Act and can be reported.

Escalation point: national consumer commission

If you cancel Peak and the company refuses to remove auto-renewal or ignores your refund request, you can escalate your complaint to the National Consumer Commission (NCC), South Africa's official consumer protection authority. Stopee recommends documenting all your cancellation attempts (screenshots, email confirmations) before escalating. The NCC takes unfair billing practices seriously, especially recurring charges after cancellation.

How to cancel peak on iOS (Apple app store)

If you subscribed to Peak via the Apple App Store on your iPhone or iPad, follow these steps to stop auto-renewal and prevent future charges.

1. Open the Settings app on your iOS device.
2. Tap your name or Apple ID at the top of the Settings menu.
3. Select Subscriptions from the list.
4. Look for "Peak" or "Peak - Brain Training" in your active subscriptions list and tap it.
5. Tap Cancel Subscription or toggle off Auto-Renewal.
   • If prompted, confirm your cancellation choice.
   • You will see a cancellation confirmation on screen.
6. Take a screenshot of the confirmation for your records.

Pro tip: Cancel at least 24 hours before your renewal date. Apple's system sometimes takes time to sync, so check back in your Subscriptions list within a few hours to confirm the cancellation shows as "Expires on [date]" rather than "Renews on [date]".

Warning: Simply deleting the Peak app from your phone does not cancel the subscription. You must go through Settings and disable auto-renewal, or Apple will charge you again on renewal day.

How to cancel peak on android (Google play)

If you subscribed via Google Play on an Android phone or tablet, the cancellation process is slightly different from iOS.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find and tap Peak from your active subscriptions.
6. Tap Cancel subscription.
   • Google may ask why you're cancelling; you can skip this or provide brief feedback.
   • Confirm the cancellation when prompted.
7. You will see a "Subscription cancelled" message; take a screenshot for proof.

Pro tip: After cancellation, return to your Subscriptions list and verify that Peak no longer appears under "Active subscriptions". If it still shows, contact Google Play support immediately.

Warning: If you cancel via Google Play but Peak continues to bill you, contact Google Play support first. Google handles billing refunds, not Peak directly. Stopee recommends keeping your cancellation screenshot and the transaction ID from your bank or Google Play receipt.

How to cancel peak on the web (direct purchases)

If you subscribed directly through Peak's website rather than via App Store or Google Play, you cancel through your account settings.

1. Visit Peak's website and log into your account using your email and password.
2. Navigate to Account & Settings or Subscription Settings.
3. Look for your active subscription and select Manage Subscription or Cancel Auto-Renewal.
4. Confirm the cancellation.
   • You should receive an email confirmation within a few minutes.
   • Check your spam or promotions folder if you don't see it in your inbox.
5. Log back into your account to confirm auto-renewal is now disabled.

Pro tip: If you don't see a cancellation option in your account settings, email Peak's support team directly at support@peak.net with your full name, email address and account details, and explicitly ask them to cancel your subscription and disable auto-renewal.

Stopee knows that sometimes the web interface isn't intuitive, so don't hesitate to reach out to support if the steps above don't work. Provide your last four digits of your payment method and the date you originally subscribed, and Peak's team should process your cancellation within one business day.

What happens to your account and access after you cancel

Cancelling Peak stops future charges, but you don't immediately lose access to the service.

Keeping access until your billing period ends

When you cancel Peak, you turn off auto-renewal but retain full Pro access for the remainder of your current billing period. If you paid for a monthly subscription on the 15th and cancel on the 20th, you keep full Peak Pro features until the 15th of next month, when your subscription expires. After that date, your account reverts to the free tier with ads and limited features.

This grace period is your chance to migrate any saved data, screenshots of your progress, or habit logs if you want them backed up elsewhere. Stopee recommends exporting or screenshotting any important information before your subscription fully expires.

Your account data and re-subscription

Peak normally preserves your account data (habits, journals, progress, settings) indefinitely, even after your subscription ends. If you decide to re-subscribe in the future, logging back in will restore all your saved information. However, if you delete your Peak account entirely, all data will be lost permanently. Make sure you only cancel auto-renewal, not your entire account, unless you want to erase your history.

Refunds for peak: what you can and cannot get back

Refunds for Peak subscriptions depend on where you subscribed and how much time you used the service.

App store (iOS) refunds

Peak cannot process App Store refunds directly. Apple handles all billing and refunds for iOS subscriptions. To request a refund, you must contact Apple Support. Explain that you cancelled the subscription and ask for a refund of your last charge. Apple's policy typically allows refunds within 14 days of the charge date if you ask immediately, though they may deny refunds for services you've already used extensively. Stopee recommends being honest about your usage and clear about why you want the refund.

Google play (Android) refunds

Like Apple, Google Play processes all Android refunds, not Peak. Contact Google Play Support, explain your situation, and request a refund. Google's standard refund window is also around 14 days from the charge date. If you used the app for only a day or two before deciding to cancel, your chances of approval are better than if you used Peak for weeks.

Web (direct) refunds

If you subscribed directly through Peak's website, refunds are discretionary and not guaranteed. Contact support@peak.net with your account details and explain why you want a refund (for example, the service didn't meet your expectations, or you discovered it didn't work for your lifestyle). Peak may grant a refund as a goodwill gesture, especially if you've only been subscribed for a few days. However, they are under no legal obligation to refund you once you've accessed the service.

Warning: There is no automatic 14-day refund right for digital subscriptions in South Africa once you've started using them. Any refund you receive from Peak will be a discretionary choice by the company, not a legal entitlement. Stopee recommends requesting a refund immediately after cancelling if you want one, rather than waiting weeks.

Common mistakes to avoid when cancelling peak

We know cancelling subscriptions can be frustrating, and it's easy to make a mistake that costs you extra money.

Deleting the app instead of cancelling the subscription

The biggest mistake we see at Stopee is users deleting the Peak app and assuming they've cancelled. Deleting the app does nothing to stop auto-renewal. Your subscription will renew on your billing date, you'll be charged, and you won't see the Peak app on your phone to realise it happened. Always go through Settings (iOS) or Play Store (Android) and explicitly cancel auto-renewal.

Cancelling too close to your renewal date

If you cancel one or two hours before your renewal time, there's a real risk the cancellation doesn't process in time. Aim to cancel at least 24 to 48 hours before your billing date. This gives the system time to sync and removes any doubt. You can check your renewal date in your Subscriptions settings for both iOS and Android.

Forgetting to screenshot your cancellation confirmation

If Peak continues billing you after you've cancelled, you'll need proof that you actually disabled auto-renewal. Screenshots of your Subscriptions settings or cancellation confirmation emails are your only evidence. Stopee always recommends taking screenshots immediately after cancelling, before you close the app or browser.

Not checking your bank statement after cancellation

Even if you cancel successfully, Peak or your payment processor might make a final charge or fail to process the cancellation. Log into your bank app or credit card statement one week after your expected cancellation date and verify that no charge appeared. If Peak charged you after you cancelled, contact your bank immediately and dispute the charge as unauthorized.

Checklist: before and after you cancel peak

Use this checklist to stay organised throughout your cancellation and avoid missing important steps.

Should you cancel peak or keep it: pros and cons

Before you cancel, consider whether Peak is actually right for you or if a small change to how you use it might improve your experience.

Contact peak directly if you need additional help

If you've tried to cancel Peak and run into problems, or if you believe Peak has billed you unfairly, reach out to Peak's support team directly.

Email: support@peak.net

When you email Peak, include:

• Your full name and account email address
• Your subscription platform (iOS, Android, or web)
• The date you originally subscribed
• Screenshots of your cancellation attempts or proof of the unwanted charge
• A clear, brief explanation of what went wrong

Peak's support team usually responds within one to two business days. If they don't respond within 48 hours, follow up again or escalate to the National Consumer Commission if the issue involves billing fraud or refusal to cancel.

Final thoughts: take control of your wellness spending

Cancelling Peak is straightforward once you know which platform you subscribed on and what steps to follow. At Stopee, our mission is to make sure you never feel trapped by a subscription you don't want. Whether you're cancelling because Peak no longer fits your routine or because your budget has tightened, you have the right to stop paying and the tools to do it.

Remember: cancel at least 24 hours before your renewal date, take screenshots of your confirmation, and check your bank statement a week later to confirm the charge didn't go through. If Peak refuses to cancel or continues billing you illegally, the National Consumer Commission is your escalation point. Stopee has helped thousands of South African consumers cancel unwanted subscriptions, recover unauthorised charges, and take control of their spending. You deserve the same clarity and control.

Ready to take action? Follow the steps for your platform above, and use your newfound budget elsewhere. Stopee is here to support you every step of the way.