Manage Cmhk

How to cancel CMHK and CMLINK in singapore: your complete guide to stopping charges and getting refunds

What CMHK and CMLINK actually are

China Mobile Hong Kong (CMHK) operates mobile services across Asia, including Singapore, where it markets CMLINK as its primary consumer brand. You access CMLINK through various channels: the official website, third-party resellers, and app store platforms. Understanding where you bought your plan matters because it dictates how you cancel and whether you qualify for a refund.

If you subscribed through the Apple App Store or Google Play, the app store controls your billing. If you signed up directly with CMHK or through a local reseller, CMHK handles your cancellation. At Stopee, we've guided thousands of subscribers through this exact confusion, and we want you to understand your options upfront.

Where CMLINK plans are sold in singapore

CMLINK operates through multiple sales channels across Singapore. You may have purchased your plan via the official CMHK website, the CMLINK app downloaded from Apple or Google, or through authorized local resellers and telecommunications retailers. Each channel has its own billing system and cancellation process, which is why identifying your purchase source is your first critical step.

Purchase channel directly affects refund eligibility and cancellation speed. App Store subscriptions follow Apple's policies. Direct CMHK purchases follow CMHK's terms. Reseller purchases depend on the reseller's agreement with CMHK.

CMLINK plans and pricing in singapore

Below are the primary CMLINK postpaid plans available to consumers in Singapore, with pricing accurate as of your research date. These plans include data, roaming features, and add-on options to suit different usage patterns.

Pricing shown in Singapore Dollars (SGD). Plans include automatic renewal unless you cancel before the billing cycle ends. At Stopee, we recommend reviewing your monthly invoice to confirm which plan you actually hold, as marketing names sometimes differ from billing descriptions.

Why you might need to cancel CMHK or CMLINK

Cancellation reasons vary, and your reason shapes how you approach the process. You might be switching to a local Singapore carrier, relocating, reducing subscriptions to control costs, or discovering you no longer need the roaming features you paid for.

Common reasons to cancel

You may cancel because you've found a cheaper plan elsewhere, you no longer travel to regions CMLINK serves, unexpected charges appeared on your bill, or the service quality fell short of your expectations. Some subscribers cancel because they realized they bought through the wrong channel and want to switch to a better option. At Stopee, we've learned that the sooner you identify why you want to cancel, the faster you can choose the right cancellation method.

When cancellation becomes urgent

Cancellation becomes urgent if you're being billed after explicitly requesting to cancel, if recurring charges continue despite a failed payment method, or if you're facing unauthorized charges. In Singapore, the Consumer Protection (Fair Trading) Act protects you if CMHK continues billing after you've clearly cancelled. Document everything you do and every communication you send, because this evidence becomes your leverage if disputes arise.

How to cancel CMHK if you bought through the app store

If you subscribed via Apple App Store or Google Play, the app store itself controls your subscription and billing. CMHK customer service cannot stop your recurring charges, so you must cancel directly through your device or account settings.

Cancel on apple app store (iPhone, iPad, mac)

1. Open the Apple App Store app on your iPhone, iPad, or Mac.
2. Tap or click your profile icon in the top right corner of the screen.
3. Select Subscriptions from the menu.
4. Find the CMHK or CMLINK subscription in your active list.
5. Tap or click Edit Subscription or Manage Subscription.
6. Select Cancel Subscription and confirm your choice.
   • You will see the cancellation date and your final billing date.
   • Keep a screenshot of the confirmation for your records.
7. Access continues until the end of your current paid period; you will not be charged again.

Pro tip: Cancel before your renewal date. If today is 15 March and your renewal is 20 March, you must cancel by 19 March at the latest to avoid the next charge.

Cancel on google play (Android)

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top right corner.
3. Tap Payments and subscriptions.
4. Select Subscriptions.
5. Tap the CMHK or CMLINK subscription you want to cancel.
6. Tap Cancel subscription and follow the prompts to confirm.
   • Google will confirm your cancellation and your final billing date.
   • Screenshot this confirmation page.
7. You keep access until your current billing cycle ends, then service stops automatically.

Warning: Do not delete the CMHK app without cancelling the subscription first. Uninstalling the app does not stop recurring billing through the app store.

How to cancel CMHK if you bought directly or through a reseller

If you signed up on the CMHK website, CMLINK app (purchased outside an app store), or through a Singapore reseller, you must contact CMHK or your reseller directly to cancel. The cancellation process is slower but follows a clear sequence.

Cancel using the CMHK web portal or CMLINK app

1. Log in to your CMHK account on the official website or CMLINK app.
   • Visit the CMHK website (cmhk.com) or open the CMLINK app on your device.
   • Enter your account username and password.
2. Navigate to Account, Subscription, or Billing settings (exact menu varies by platform).
   • Look for a link labelled "Cancel subscription", "Close account", or "End service".
   • If no cancellation button is visible, proceed to the next step (contact method).
3. If an online cancellation option exists, select it and confirm your choice.
   • Take a screenshot showing the cancellation was processed.
   • You will receive a confirmation email within 24 hours; save this email.
4. Service typically ends at the end of your current billing cycle; verify this in your confirmation.

Pro tip: Before cancelling online, check if there are any outstanding charges or contract penalties listed on your account. These will be deducted from any prepaid credit you hold.

Cancel by contacting CMHK customer service

1. Gather your account details: your phone number, registered email address, and account number (visible on your invoice or in-app).
   • Have your most recent invoice or billing statement ready.
2. Send a formal cancellation request to CMHK via your preferred channel:
   • Email: Send a clear subject line: "Cancellation Request - Account [Your Phone Number]". Explain that you wish to cancel your CMLINK subscription effective immediately or at the end of the current billing period. Include your account number and full name.
   • In-app message: Use the CMLINK app's support or messaging feature to submit the cancellation request with the same details.
   • Registered mail: Send a letter to CMHK's Singapore address (see the address section at the end of this guide) marked "Cancellation Request". Include your account number, phone number, and signature.
3. Await a confirmation email from CMHK within 3 to 5 business days.
   • The confirmation will state your cancellation date and any final charges owed or credits due.
   • Save this email indefinitely as proof of cancellation.
4. Verify that charges stop on your next billing date; if they continue, escalate immediately (see the section on consumer rights below).

Warning: Email is not always monitored by CMHK during weekends or public holidays in Singapore. Send your cancellation request on a Monday or Tuesday for fastest processing. Keep a dated copy of your email or a screenshot of your in-app message submission.

Cancel through a reseller or partner

If you bought your CMLINK plan through a local Singapore reseller, telecommunications retailer, or online marketplace, contact that reseller first. The reseller may handle cancellation directly, or they may forward your request to CMHK on your behalf.

1. Retrieve your purchase receipt or account documentation from the reseller.
   • Note the reseller's name, the date you purchased, and any order or account number they provided.
2. Contact the reseller's customer service using the phone number or email on your receipt.
   • Inform them you want to cancel your CMLINK subscription and request a cancellation confirmation or a case reference number.
3. Ask the reseller in writing whether they will process the cancellation or forward it to CMHK, and request a timeline.
   • Some resellers process cancellations same-day; others take 5 to 7 business days.
4. If the reseller does not respond within 7 days, contact CMHK directly and mention the reseller's name and your purchase date.
   • CMHK can then locate your account and process the cancellation independently.

At Stopee, we've found that reseller cancellations are faster when you reference your order number and remain polite but persistent.

What happens to your service after you cancel

Cancellation does not mean immediate service termination; understanding the timeline helps you plan your next steps.

Service access and billing after cancellation

Once you cancel, your subscription moves to a terminated status, but access typically continues until the end of your current billing cycle. If you cancel mid-cycle, you do not receive a prorated refund for unused days; instead, you retain access until your next renewal date would have occurred. Recurring charges stop immediately after your cancellation is confirmed by CMHK or the app store.

Some subscribers worry about being billed after cancellation. This should not happen if you cancelled correctly, but at Stopee we recommend checking your next billing statement 24 hours after receiving cancellation confirmation.

Data and eSIM access

If you're using an eSIM, CMHK will deactivate it at the end of your service period. You will not be able to make calls, send SMS, or use data after that point. If you need another SIM or eSIM, you must purchase a fresh plan. Do not attempt to reactivate an old account; CMHK may require you to pay outstanding balances before reactivation is allowed.

Prepaid credit and unused balance

Prepaid credit on your account is typically non-refundable once the service is cancelled, unless Singapore consumer law specifically requires otherwise (see the section on consumer rights below). If you have a large prepaid balance, consider using it before your cancellation effective date, or contact CMHK to request an exception. Document your request in writing and keep proof of sending.

Will you get a refund after cancelling CMHK

Refund eligibility depends on your purchase channel, the reason for cancellation, and Singapore consumer protection law.

Refund policy for direct CMHK purchases

CMHK's standard terms do not guarantee refunds for voluntary cancellations or for unused prepaid credit. Refunds are provided only where required by law (for example, if the service was faulty or you were misled about what you were buying) or where CMHK agrees to an exception in writing. If you believe you qualify for a refund, you must request it in writing and keep CMHK's written response.

Voluntary cancellation does not automatically entitle you to a refund in CMHK's published policies. However, Singapore's Consumer Protection (Fair Trading) Act gives you additional protections if CMHK engaged in misleading or deceptive conduct.

Refund policy for app store purchases

If you purchased your CMLINK subscription through Apple App Store or Google Play, the app store (not CMHK) controls refunds. Apple and Google each offer a 14 to 45-day refund window from the date of purchase, depending on circumstances. Contact the app store directly if you want to request a refund after cancelling.

1. For Apple App Store refunds: Go to reportaproblem.apple.com, find your CMHK/CMLINK purchase, and select the reason for the refund request. Apple reviews your request and responds within 48 hours.
2. For Google Play refunds: Open the Google Play Store app, navigate to your purchases, find the CMHK subscription, and tap "Refund". Google processes refunds within 5 business days if approved.

Pro tip: App store refunds are faster if you request them within 7 days of purchase. After 45 days, most app stores will not issue a refund unless you can prove the service was faulty or fraudulent.

Prepaid SIM and voucher refunds

If you purchased a prepaid CMLINK SIM card or roaming voucher that has not been fully used, CMHK does not refund the unused balance under normal circumstances. Exceptions apply only if the SIM or voucher was defective before you used it (for example, it was damaged or failed to activate). To claim a defect refund, you must provide proof of purchase and evidence that the fault existed before your first use.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when CMHK engages in misleading conduct or refuses to honour legitimate cancellation requests. Understanding these rights empowers you to escalate complaints if CMHK does not cooperate.

Protection against misleading practices

Under the Fair Trading Act, CMHK must not make false or misleading claims about plan features, speed, coverage, or pricing. If CMHK advertised unlimited data but imposed hidden throttling or caps, or promised "no hidden fees" but charged surprise fees, you may have grounds to cancel without penalty and request a refund. Document the original advertisement (screenshot it) and keep proof of the actual service you received (billing statements, speed tests, coverage complaints).

Automatic renewal protection

CMHK must make it as easy to cancel as it was to sign up. If CMHK makes cancellation deliberately difficult, hidden, or impossible, this violates fair trading principles. You also have the right to written confirmation of cancellation within a reasonable timeframe (we recommend 5 business days as a baseline). If CMHK continues billing after you've explicitly cancelled and provided written confirmation, you can file a complaint with Singapore's Competition and Consumer Commission (CCCS).

Right to escalation and complaint

If CMHK refuses to cancel your service or continues charging you after cancellation, contact the Competition and Consumer Commission Singapore (CCCS) online at www.cccs.gov.sg or call 6100 0017. The CCCS can investigate CMHK's conduct and, if a breach is found, compel CMHK to refund you and cease the unfair practice. At Stopee, we recommend filing a CCCS complaint if CMHK does not respond to your cancellation request within 14 days or if they claim they never received your cancellation request despite you sending it by email or registered mail.

Common mistakes when cancelling CMHK

Cancellation feels straightforward, but many subscribers make avoidable errors that delay the process or cost them money. We understand the frustration of accidental charges, and we want you to avoid these pitfalls.

Mistake 1: deleting the app instead of cancelling the subscription

Uninstalling the CMLINK app from your phone does not cancel your subscription. The app store will continue to charge you every month until you manually cancel through your app store account settings. After deleting the app, you lose visibility into when your renewal date is, which makes it easy to miss the cancellation deadline. Always cancel in your app store settings first, then delete the app if you wish.

Mistake 2: assuming CMHK customer service can cancel app store subscriptions

CMHK cannot stop app store charges because the app store, not CMHK, controls the billing relationship. Contacting CMHK customer service to cancel an App Store or Google Play subscription wastes time. You must cancel directly in your Apple or Google account. At Stopee, we've logged countless cases where customers contacted CMHK, were told "we don't handle those cancellations", and then continued being charged because they didn't follow up with Apple or Google.

Mistake 3: cancelling without confirming which billing cycle you're in

Cancellations processed mid-cycle do not trigger refunds for the remainder of that cycle. If you cancel on 15 March and your cycle runs from 10 March to 9 April, you lose access to the plan at the end of that cycle (9 April) and your 15 March through 9 April charges are final. Check your invoice or account settings to confirm your billing date, then time your cancellation strategically if you want to minimize waste.

Mistake 4: not keeping proof of your cancellation request

If you email CMHK to cancel but never screenshot the sent email or save CMHK's reply, you have no proof of your cancellation request if they later claim you never asked to cancel. Always keep dated evidence: email screenshots, in-app message confirmations, or registered mail receipts. This proof is essential if you need to escalate to the CCCS.

Mistake 5: failing to check your next invoice after cancelling

Even after you cancel, CMHK may fail to process the cancellation correctly or may bill you again by mistake. Check your next billing statement 24 to 48 hours after receiving cancellation confirmation. If a charge appears after your cancellation date, contact CMHK immediately with your cancellation confirmation email. The faster you dispute the charge, the faster you can recover it.

Your cancellation checklist for CMHK

Use this checklist to ensure your cancellation is processed correctly and you protect yourself against future disputes.

Should you keep or cancel CMHK: key factors to weigh

Before you finalize cancellation, take a moment to review whether cancellation truly serves your needs or whether switching plans might be better.

Reasons to keep CMHK or CMLINK

Keep your CMLINK plan if you travel regularly to China, Hong Kong, or Asia-Pacific regions where CMHK's roaming is competitive. The unlimited plans offer genuine value for heavy users. If you have family or colleagues in Hong Kong, CMLINK's roaming data to HK is fast and relatively affordable. Keep your plan if you're within the first month of purchase and can still switch plans without penalty; a cheaper plan might better suit your actual usage.

Reasons to cancel CMHK or CMLINK

Cancel if you're paying S$10-S$15 monthly but rarely use more than 1-2 GB of data. Cancel if you've switched to a local Singapore carrier (Singtel, StarHub, M1) that's cheaper. Cancel if CMHK's roaming coverage doesn't match where you actually travel. Cancel if you discover unauthorized charges or if CMHK's billing is unclear. Cancel if you're relocating and won't need a SIM registered to Singapore. Cancel if you're billed despite a failed payment method and CMHK refuses to refund the error.

Contact addresses for CMHK cancellation by mail

If email and in-app cancellation fail or you prefer formal written notice, send your cancellation request to one of these addresses. Registered mail provides proof of delivery.

Primary address for CMHK cancellation inquiries in singapore

Send your cancellation request to:

China Mobile Hong Kong Company Limited
Customer Service Centre
Singapore
(Contact CMHK's online support portal for the current mailing address, as addresses change periodically.)

China mobile group registered office

For escalated corporate matters or if the primary address is unresponsive, you may address correspondence to:

China Mobile Limited
China Mobile Centre
39A North Road
Hong Kong

Format your letter as follows:

Subject: Cancellation Request - CMLINK Account [Your Phone Number]
Dear CMHK Customer Service,
I request the cancellation of my CMLINK subscription effective [date or end of current billing cycle]. My account number is [account number]. I have been billed to [email address]. Please confirm cancellation within 5 business days.
Yours sincerely,
[Your full name and signature]

Send this letter by registered mail and keep the receipt. CMHK must respond within 5 to 10 business days from the date they receive your letter.

Your next steps: empower yourself with stopee

Cancelling CMHK is straightforward if you know which channel you used and follow the correct process. Whether you're cancelling through the app store, CMHK's online portal, or by mail, document every step and keep proof of your cancellation request. At Stopee, we've helped thousands of consumers cancel unwanted subscriptions, recover unexpected charges, and assert their rights under consumer protection law. If CMHK continues to bill you after cancellation or refuses to process your request, don't hesitate to file a complaint with the Competition and Consumer Commission Singapore (CCCS).

Stopee is here to guide you through every step of the cancellation process. If you encounter resistance from CMHK, share your experience on Stopee, and let other consumers learn from your cancellation journey. Your clarity and confidence matter-take control of your subscriptions today.