Manage Rebtel

How to cancel rebtel and stop paying for international calling you don't use

What rebtel is and why you might want to cancel

Rebtel is a mobile calling service that lets you make low-cost international calls over Wi-Fi or mobile data. You buy a subscription plan for unlimited calling to selected countries, or you can purchase pay-as-you-go credits whenever you need them. The service renews automatically every 30 days until you manually cancel it from your account.

If you've signed up for a Rebtel subscription and now find yourself not using it, or if you've discovered cheaper alternatives, you're not alone. Many subscribers realise they can call via WhatsApp, Facebook Messenger, or their mobile carrier's own international plans instead. At Stopee, we help consumers understand their options so they can make the right decision about their subscriptions.

Common reasons to cancel rebtel

You might cancel Rebtel if you've switched to free calling apps, found a better rate elsewhere, no longer need international calling, or simply want to reduce your monthly spending. Whatever your reason, you deserve a straightforward process without hidden obstacles.

Your consumer rights when cancelling rebtel in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase services like Rebtel subscriptions. You have the right to cancel services, request refunds for unused credits within reasonable timeframes, and dispute unfair billing practices.

What the law says about cancellations and refunds

Under Singapore's consumer protection framework, subscription services must allow you to cancel within a clear timeframe. Rebtel's terms state that unused credits may be refundable if you request them within 90 days of purchase. Subscriptions themselves are generally non-refundable once you've used the service, but you can stop future charges by cancelling before the next renewal date.

If Rebtel refuses to cancel your subscription or denies a legitimate refund request, you can escalate your complaint to the Consumers Association of Singapore (CASE) or the Ministry of Trade and Industry (MTI). Stopee recommends keeping records of all your communications with Rebtel-screenshots of your account, emails to support, and any billing charges-in case you need to file a formal dispute.

Your right to cancel without penalty

You have the right to deactivate your subscription at any time. Rebtel will not charge you beyond the end of your current billing period once you cancel. However, if you've paid for a monthly plan on the 15th and you cancel on the 20th, you still keep access until the 15th of the next month-you don't receive a refund for the unused portion.

How to cancel rebtel step by step

Cancelling Rebtel takes only a few minutes if you follow these clear steps. You can cancel via the mobile app or the website; both methods will deactivate your subscription instantly.

Cancelling via the rebtel mobile app

1. Open the Rebtel app on your smartphone or tablet.
2. Log in with your email and password if you're not already signed in.
   • Warning: If you've forgotten your password, reset it via the login screen before you proceed.
3. Tap the menu icon (usually three horizontal lines) in the top left or bottom right corner.
4. Navigate to "Account Settings" or "Settings."
5. Look for "Your Subscriptions" or "Active Subscriptions."
6. Select the subscription plan you wish to cancel.
   • Pro tip: If you have multiple subscriptions (e.g., one for calling to India and one for calling to the Philippines), you'll see them listed separately. Select only the one you want to cancel.
7. Tap "Deactivate" or "Cancel Subscription."
8. Confirm your cancellation when prompted. The app will ask "Are you sure?" to prevent accidental cancellations.
9. You'll see a confirmation message. Take a screenshot of this for your records.

Cancelling via the rebtel website

1. Open your web browser and go to rebtel.com.
2. Click "Log In" in the top right corner.
3. Enter your email address and password.
   • Warning: Make sure you're on the official Rebtel website (rebtel.com) and not a phishing site. Check the URL in your browser bar.
4. Once you're logged in, look for your account dashboard or home screen.
5. Find the "Subscriptions" tile or section on your dashboard.
6. Click on the subscription you want to cancel.
7. Select "Deactivate Subscription" or "Cancel."
8. Confirm your cancellation in the popup window.
9. Save or screenshot the confirmation page showing your subscription has been deactivated.

Closing your entire rebtel account

Deactivating a subscription only stops that one calling plan. If you want to close your entire Rebtel account-deleting all your data and contact information from their systems-you'll need to submit a written request.

1. Email support@rebtel.com with the subject line "Account Termination Request."
2. In your email, include your full name, email address associated with your Rebtel account, and a clear statement: "I request complete termination of my Rebtel account and removal of all my personal data."
3. Allow up to 5 business days for Rebtel to process your request. They will send you a confirmation email once your account is permanently closed.
4. Keep this confirmation email for your records.

Pro tip: You can also request account termination through the app settings under "Contact Support" or "Report a Problem," though email is more reliable for documentation purposes.

What happens to your service after you cancel

Understanding what occurs after you deactivate your subscription helps you avoid unexpected charges or service interruptions.

Access and service continuation

Once you cancel your subscription, Rebtel will not renew it when your current billing period ends. You retain access to calling until the end of that period. For example, if you cancel on the 10th of a month and your subscription renews on the 30th, you can still use Rebtel until the 30th at no extra charge.

After your billing period expires, you cannot make calls using that subscription plan. However, if you have pay-as-you-go credits in your account, those remain available. You can use your credits to make individual calls without a subscription.

Your account data and billing

Cancelling a subscription does not delete your account or personal information from Rebtel's systems. Your account, call history, and payment details remain stored unless you request full account termination (see the section on closing your entire Rebtel account above).

Rebtel will not charge you after your current billing cycle ends. Your credit card will no longer be billed for that subscription. If you notice a charge after cancellation, contact Rebtel support immediately and request a chargeback through your card issuer.

Rebtel pricing and plans available in singapore

Knowing what you're paying helps you decide whether cancelling is the right move, or whether switching to a different plan might save you money instead.

Current rebtel subscription plans

These prices are accurate as of the date of this guide and may change. Check your Rebtel app or website for the most current rates before making a cancellation decision.

Will you get a refund when you cancel rebtel?

Rebtel's refund policy is strict but not unreasonable. Understanding what you can and cannot get back helps you plan your cancellation timing.

What rebtel will refund

Rebtel refunds unused credits if you submit a request within 90 days of purchase. "Unused" means you have not consumed the credits by making calls. If you bought $20 in credits, made $5 worth of calls, and then request a refund, you would be eligible for a $15 refund (the unused portion).

Subscription plans are generally non-refundable once you've used them. If you cancel mid-cycle, you do not receive a prorated refund for the unused days of your monthly subscription.

What rebtel will not refund

The following items are explicitly non-refundable and cannot be recovered:

• Introductory offers or welcome discounts
• Promotional subscriptions or free trial periods that have been activated
• Minute buckets or one-time calling credits bundled with promotions
• Vouchers or gift tokens
• Subscriptions purchased more than 90 days ago (if you claim unused credits)

How to request a refund

1. Gather evidence: Write down the date you purchased the credits or subscription, the amount charged, and why you believe you're entitled to a refund.
2. Email support@rebtel.com with your request. Use the subject line "Refund Request - [Your Account Email]."
3. In your email, include your full name, account email, the date of purchase, the amount, and a clear explanation of why you're requesting the refund (e.g., "I purchased SGD $20 in credits on 15 November 2024 and used only SGD $3. I request a refund of SGD $17 for the unused portion.").
4. You can submit refund requests in English, Spanish, or French. Rebtel will respond within 5-10 business days.
5. Allow up to 30 days from approval for the refund to appear in your account or on your credit card statement.

Warning: Do not initiate a chargeback with your bank before exhausting Rebtel's refund process. If Rebtel detects a chargeback, they may lock or permanently close your account, making it harder to resolve the dispute.

Pro tip: If Rebtel denies your refund request and you believe it's unfair, contact the Consumers Association of Singapore (CASE) for mediation. Stopee recommends this step if Rebtel fails to respond within 14 days or provides an unreasonable answer.

Common mistakes people make when cancelling rebtel

Many subscribers think they've cancelled when they actually haven't, and then they're surprised by charges weeks later. These are the pitfalls to avoid.

Uninstalling the app without cancelling the subscription

This is the number one mistake. Removing the Rebtel app from your phone does nothing to stop your subscription. The app is only a tool to access your account; deleting it doesn't notify Rebtel that you want to cancel. You must log in and manually deactivate your subscription through the account settings.

Cancelling only one subscription when you have multiple

If you subscribed to multiple plans (e.g., one for India and one for Philippines), cancelling one does not cancel the others. You'll still be charged for each active subscription. Check your dashboard, count how many subscription tiles you see, and deactivate each one individually.

Assuming you'll get a refund for the unused portion of a monthly plan

Rebtel subscriptions renew monthly and are non-refundable once the billing cycle has begun. If you pay on the 1st and cancel on the 20th, you don't receive a refund for the 10 unused days. Time your cancellation to end just before your renewal date to minimise wasted money.

Not saving proof of cancellation

If a charge appears after you've cancelled, you'll need evidence that you actually cancelled. Take a screenshot of the confirmation screen showing "Subscription Deactivated" or "Cancellation Confirmed," and save the confirmation email from support if you requested account termination.

Forgetting to check your credit card statement

Even after you cancel, verify that Rebtel stops charging you on your next billing date. Set a phone reminder to check your bank statement one week after your expected final charge date. If a surprise charge appears, contact your bank and Rebtel immediately.

Checklist: before and after you cancel rebtel

Use this checklist to ensure you've covered all the steps and won't face unexpected issues after cancellation.

Before you cancel

• Write down the date you plan to cancel (ideally just before your next renewal date).
• Check your Rebtel account for any active subscriptions and note how many you have.
• Review your last billing statement to confirm the amount and renewal date.
• If you have unused credits, decide whether to request a refund or use them before cancelling.
• Save your account email and password in a secure location in case you need to log back in.

After you cancel

• Screenshot the cancellation confirmation screen immediately.
• Take a screenshot of your account dashboard showing no active subscriptions.
• Save any confirmation emails from Rebtel support.
• Set a calendar reminder to check your credit card statement on your expected final billing date.
• If a charge appears after cancellation, contact Rebtel support within 7 days and request a refund or chargeback.
• If Rebtel doesn't respond within 14 days, escalate to CASE or your bank's dispute resolution team.

Compare: should you cancel rebtel or downgrade instead?

Before you cancel completely, consider whether switching to a cheaper plan or pay-as-you-go credits might better suit your actual usage.

Contact rebtel and escalation options

If you face issues cancelling Rebtel, know exactly where to turn and what information to have ready.

Rebtel contact information

For cancellations, subscription issues, and refund requests, email support@rebtel.com. Include your full name, account email address, and a clear description of your issue. Rebtel aims to respond within 5 business days.

For formal written notices (including account termination requests), you can also write to Rebtel's corporate office in Stockholm, Sweden. While the company does not list a Singapore office publicly, Stopee recommends using email as your first method because it creates a timestamped record of your request.

If rebtel refuses to cancel or refund

Contact the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315. CASE offers free mediation between you and Rebtel if you cannot resolve the dispute directly. You'll need to provide evidence of your attempts to contact Rebtel and copies of all relevant emails and screenshots.

If CASE mediation doesn't resolve the issue, you can file a formal complaint with the Ministry of Trade and Industry (MTI) under Singapore's Consumer Protection (Fair Trading) Act. The ministry investigates unfair business practices, including those related to subscriptions and billing.

Additionally, if Rebtel incorrectly charged your credit card after cancellation, your bank can issue a chargeback or dispute on your behalf. Contact your bank's fraud or disputes department and provide them with screenshots of your cancellation confirmation.

Your path to cancelling rebtel with confidence

Cancelling Rebtel is straightforward if you follow the steps in this guide and avoid common pitfalls. Log into your account, navigate to your subscriptions, and hit deactivate. Save your confirmation, then monitor your next billing statement to ensure the charges stop.

You deserve a frictionless cancellation experience without surprise charges or hidden obstacles. Stopee has helped thousands of consumers cancel unwanted subscriptions, protect their refunds, and reclaim control of their spending. Whether you're cancelling because you've found a cheaper alternative, switched to free calling apps, or simply no longer need international calling, Stopee is here to guide you every step of the way. Visit stopee.com today to explore more cancellation guides, check your rights, and get support for your consumer concerns.