Manage Endel

How to cancel endel and understand your refund rights in singapore

What endel is and why you might want to cancel

Endel is a personalized soundscape app that generates ambient audio designed to help you focus, relax, or sleep. The app adapts to factors like your time of day and environment to create continuous, soothing audio experiences. If you subscribed through the App Store, Google Play, or Endel's website and now want to stop paying, you have clear options-and Stopee is here to guide you through every step.

Understanding endel's core features

Endel offers adaptive soundscapes with dedicated modes for Focus, Sleep, and Deeper Focus. Premium tiers unlock colored noise, spatial audio, and custom timers. For many users, these features work beautifully; for others, the subscription simply doesn't fit their routine anymore. Whatever your reason, cancelling early and avoiding unwanted charges is entirely within your control.

Why cancellation timing matters in singapore

Endel charges you on a recurring cycle-monthly, annually, or as a lifetime purchase. The moment you sign up, your subscription renews automatically unless you actively cancel at least 24 hours before the next billing date. Deleting the app does not stop the charges. Many users discover they've been billed for months after they stopped using Endel. Stopping that cycle today is your first step toward reclaiming control of your money.

Your consumer rights in singapore

Protection under the consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act protects you from unfair contract terms and misleading claims about services. If Endel misrepresented features or made cancellation deliberately difficult to find, you have grounds to escalate your complaint. However, if you knowingly subscribed and now wish to cancel, the app's standard cancellation terms apply-no legal barrier exists to stopping your payments immediately.

Escalation and dispute resolution

If Endel refuses to cancel your subscription or process a refund you believe you're entitled to, contact the Consumers Association of Singapore (CASE). CASE offers free mediation and can exert pressure on Endel to comply with fair trading standards. Stopee recommends documenting all communication with Endel-screenshots of charges, app store receipts, and support messages-before filing a complaint. This evidence strengthens your case significantly.

How to cancel endel on each platform

Cancel your endel subscription on the apple app store (iOS and macOS)

If you subscribed to Endel through your Apple device, Apple controls the billing and refund process. You must cancel directly through your device settings or the Apple account website. Here's how to do it:

1. Open the Settings app on your iPhone, iPad, or Mac.
2. Tap or click your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Endel in the list.
5. Tap Cancel Subscription and confirm.
6. Take a screenshot of the cancellation confirmation screen and save it to your records.

Warning: Apple requires you to cancel at least 24 hours before your next billing date. If you cancel after the charge has already gone through, that period is yours to use until it expires; future charges will not occur. Deleting the Endel app from your home screen does nothing to stop the subscription-you must use Settings to cancel.

Pro tip: Check your App Store receipt email for the exact renewal date. Set a phone reminder for 25 hours before that date so you never miss your cancellation window. You can find the official Endel App Store listing for Singapore at Endel on the App Store (Singapore).

Cancel your endel subscription on google play (Android)

Android users subscribed through Google Play have a slightly different process. Google handles the billing, so cancellation must happen within the Google Play app itself.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find Endel and tap on it.
6. Select Cancel subscription.
7. Follow the on-screen prompts to confirm, then screenshot the confirmation message.

Warning: Google Play does not send email confirmations automatically. Take a screenshot the moment you see the "Subscription cancelled" message on screen. If your cancellation does not appear in your subscription list within 24 hours, contact Google Play Support immediately. Stopee has found that cancellations sometimes fail silently if your device's date settings are incorrect, so verify your device date before starting.

Pro tip: Check Google Play's refund policy before cancelling. If you subscribed to a 12-month Endel plan and request a refund within 30 days of purchase, you may qualify for a full refund. Save your Google Play receipt ID-you'll need it to request that refund.

Cancel your endel subscription on the web (Endel.io)

If you subscribed directly through Endel's website, you manage the subscription through Endel's own billing portal. This method gives you the most direct control.

1. Open the Endel app or visit Endel's website and log in with your account credentials.
2. Navigate to Settings or Account.
3. Look for Manage Subscription or Billing.
4. Locate your active subscription and select Cancel or Turn off Auto-Renewal.
5. Confirm the cancellation and save or screenshot the confirmation page.
6. If prompted, you may see an option to provide feedback-use this to document why you're leaving.

Warning: Some web subscriptions let you "pause" rather than fully cancel. Pausing does not stop charges; it merely freezes your access temporarily. You must actively click Cancel Subscription to stop the billing cycle entirely. Verify in your account settings that auto-renewal is switched off.

Pro tip: Stopee recommends checking your email for a confirmation message after you cancel. If you don't receive one within 2 hours, log back in and verify the subscription shows as cancelled. Endel's system occasionally shows a delay.

What happens to your access after cancellation

Your access timeline post-cancellation

When you cancel, you keep access to Endel's Premium features until the end of your current billing period. If you cancel mid-cycle on a monthly plan, you get to use Endel until the next monthly anniversary. On annual plans, you retain access for the full remaining year. This means you're not losing anything you've already paid for.

Your account and data after cancellation

Endel keeps your account and your personalized preferences on file. Your saved soundscapes, focus settings, and listening history remain in the system. If you decide to re-subscribe in the future, you can log back in and pick up exactly where you left off. If you want Endel to delete your account entirely, you must submit a separate request to Endel's support team-cancelling the subscription does not automatically erase your personal data.

Understanding refunds for endel in singapore

Refunds if you subscribed via apple app store

Apple controls all App Store refunds, and Endel cannot override Apple's decision. If you want a refund for an Endel subscription purchased through the App Store, you must request it directly from Apple. Apple typically allows refunds if you request within 14 days of purchase, though discretion is used for valid reasons like accidental charges.

1. Open the App Store and tap your profile icon.
2. Select Account.
3. Tap Purchase History.
4. Find the Endel charge you want refunded.
5. Select Report a Problem.
6. Choose the reason (e.g., "I did not intend to purchase this" or "The app is not as described") and submit.
7. Apple emails you a decision, usually within 5 business days.

Pro tip: Apple refunds successful disputes back to your original payment method. If you used an Apple Gift Card, the credit returns to that account; if you used a credit card, it returns there. Check your payment method settings to confirm where the refund will land.

Refunds if you subscribed via google play

Google Play's refund policy is clearer than Apple's: Endel offers refunds for 12-month subscription plans if you request them within 30 days of purchase. Monthly plans are not eligible for refunds. If you subscribed to an annual Endel plan and are still within the 30-day window, you have a legitimate path to a full refund.

1. Gather your Google Play receipt. You can find it in your Play Store purchase history or in your email.
2. Contact Endel's support team directly via their website or in-app support chat.
3. Provide your Google Play receipt ID (also called the GPA transaction ID), your subscription start date, and a brief reason for the refund request.
4. Endel will review your request and process the refund if approved, typically within 3 to 10 business days once confirmed.
5. The refund returns to your Google Play account first, then to your payment method.

Warning: Do not delay. The 30-day refund window is strict. If you subscribed 31 days ago, Endel will decline your refund request. Keep your receipt and eligibility window documented from day one.

Refunds if you subscribed via endel's website

Web purchases sit in a different legal framework. If you're based in the European Union or Germany, you have a 14-day right of withdrawal for digital purchases under EU law-even if Endel is not based in the EU. Singapore does not have an equivalent statutory right of withdrawal for digital goods, so your refund eligibility depends on Endel's own policy or your grounds for disputing the charge.

Contact Endel's support team with your order details, the date of purchase, and your reason for requesting a refund. Be specific: "I subscribed on [date], used the service for [X days], and found it did not meet my needs." Endel may grant a courtesy refund, especially if you're a first-time canceller. If they refuse, you can escalate to CASE (Consumers Association of Singapore) and argue that the service was not fit for purpose under Singapore's Consumer Protection (Fair Trading) Act.

Endel plans and pricing in singapore

Understanding endel's subscription options

Endel offers three main payment models: monthly, annual, and lifetime. Pricing in Singapore is shown in SGD and may vary based on promotional offers and regional App Store tiers. The annual plan provides the best per-month value if you know you'll use Endel for a full year; the lifetime plan eliminates all future charges but costs significantly more upfront.

Pro tip: If you're on a free trial, set a device reminder for the day before the trial ends. Many users forget and are automatically charged without warning. Stopee recommends cancelling during your trial if you're uncertain-you retain access until the trial ends, and no charge is applied.

Common cancellation mistakes and how to avoid them

Traps that cost you money

Cancellation should be straightforward, but Endel's design-like many subscription apps-makes it easy to slip up. You're not alone if you've been charged for months without realizing it. Understanding these mistakes now stops them from happening to you.

Mistake 1: Deleting the app instead of cancelling the subscription. This is the most common error. The app sits on your home screen, you tap delete, and you assume you're done. You're not. Charges continue because the subscription lives in your device's settings, not in the app itself. Always cancel in Settings (Apple) or Google Play (Android) first, then delete the app if you want.

Mistake 2: Missing the 24-hour cancellation deadline. If your renewal date is tomorrow and you cancel today, you'll be charged. Endel (and Apple and Google) enforce a strict 24-hour rule. Cancelling at 11:59 a.m. on the day of renewal often triggers a charge because the system processes at midnight. Stopee advises cancelling at least two days before your renewal to be safe.

Mistake 3: Confusing "pause" with "cancel." Some platforms offer a pause option that freezes your service temporarily. Pausing does not stop the charge. When the pause period ends, you're automatically re-billed. Seek out the explicit Cancel button, not Pause.

Mistake 4: Not saving your cancellation confirmation. If Endel disputes that you cancelled (or if you need to escalate a charge), you'll need proof. Screenshot the cancellation screen immediately. Write down the date and time. Without this evidence, your claim becomes "he said, she said," and you're at a disadvantage.

Mistake 5: Ignoring follow-up charges after cancellation. In rare cases, a subscription renews after you've cancelled due to a system glitch or payment method issue. Check your bank statement or Google Play / App Store billing page monthly for the first three months after cancellation. If you see a surprise charge, report it to Apple, Google, or Endel immediately. Do not assume it will reverse on its own.

Cancellation checklist and next steps

Your step-by-step checklist

Use this checklist to ensure you cancel successfully and protect yourself from future charges:

• [ ] Identify your subscription platform: App Store, Google Play, or Endel.io?
• [ ] Find your renewal date in your App Store / Google Play receipt or Endel account settings.
• [ ] Set a reminder for two days before renewal.
• [ ] Follow the cancellation steps above for your specific platform.
• [ ] Take a screenshot of the cancellation confirmation and save it to a file or email it to yourself.
• [ ] Check your account 24 hours later to confirm the subscription shows as cancelled.
• [ ] Review your billing statement 5-7 days after cancellation to ensure no charge was applied.
• [ ] Monitor for 3 months to catch any accidental re-bills.
• [ ] If charged after cancellation, file a dispute immediately with Apple, Google, or your bank.

If endel refuses to cancel or continues charging

You've cancelled, but Endel keeps charging you? This is unacceptable, and Singapore law is on your side. First, gather all your evidence: screenshots of the cancellation confirmation, your bank statements showing unwanted charges, and any email correspondence with Endel's support. Stopee recommends organizing this into a single folder so you can present it clearly.

Contact Endel's support team one more time in writing-do not just call-and explicitly state: "I cancelled my subscription on [date] and request an immediate refund for all charges after [cancellation date]." Request a response within 7 days. Keep a copy of this message.

If Endel does not respond or refuses, escalate to CASE (Consumers Association of Singapore). CASE offers free mediation and can file a formal complaint on your behalf. Provide CASE with all your evidence. The association has successfully pressured companies to refund unauthorized charges.

Contact information for endel in singapore

How to reach endel's support team

Endel's official support channels are your first contact point for cancellation queries, refund requests, or unresolved billing issues. The company maintains an official office in Singapore and responds to support inquiries within 2-5 business days. Check Endel's official website for the current support email and in-app chat option. Always use official channels-do not respond to emails claiming to be from Endel unless they come from a verified company domain.

Why stopee exists to help you cancel

Subscription services are designed to be easy to join and hard to leave. Dark patterns-confusing layouts, hidden cancel buttons, and misleading refund language-lock users into recurring charges. Stopee fights back. We've helped thousands of consumers cancel unwanted subscriptions, understand their rights, and recover unauthorized charges. Whether you're cancelling Endel, a streaming service, a fitness app, or any other recurring subscription, Stopee provides step-by-step guidance backed by consumer law and real experience.

You own your money and your time. Taking five minutes now to cancel Endel correctly saves you hundreds of dollars over the coming year. Use the steps above, take your screenshots, and never look back. If you hit obstacles, Stopee is here-not just for Endel, but for every subscription you want to escape.