Manage Triller

How to cancel your triller subscription in singapore

What you need to know about triller

Triller is a platform where you create, share and discover short-form music videos, live sports content and original films. The service combines creative editing tools with a social community, letting you tip creators using virtual coins or subscribe to dedicated sports channels like TrillerTV+ and AEW Plus.

Core features of triller

You get access to short-form video creation with in-app editing, live tipping functionality using virtual coins, and subscription channels for sports and entertainment. The platform operates as both a free community space and a paid premium tier.

Subscription types on triller

Triller offers two main paid services: coin packages (one-off purchases for tipping) and recurring monthly subscriptions (TrillerTV+ and AEW Plus). Understanding which service you are paying for is your first step toward cancelling successfully.

Triller pricing and subscription plans

Knowing exactly what you are subscribed to helps you cancel the right service and avoid unexpected charges.

All triller plans and costs in singapore

Important pricing notes

Coin packages are consumable one-off purchases, not subscriptions. Monthly subscriptions renew automatically until you cancel them. If you see charges appearing monthly on your credit card or payment method, you have an active recurring subscription that you need to cancel through the correct channel.

Why you might want to cancel triller

Your reasons for cancelling matter, and at Stopee we find that understanding them helps you make the right decision fast.

Common reasons to cancel

You may cancel because you no longer watch sports content, prefer a different streaming service, or simply want to reduce your monthly subscriptions. Some users cancel after using trial periods or promotional offers expire. Others discover hidden recurring charges and want to stop them immediately.

Should you cancel or pause?

Triller does not currently offer a pause feature, so cancellation is your only option if you want to stop paying. However, you retain account access and your existing coin balance until your current billing cycle ends, so you can return without losing your data.

How to cancel your triller subscription

The cancellation process differs depending on where you bought your subscription. At Stopee, we guide you through each method step by step so you never get stuck.

Cancel through the triller website or app account

If you subscribed directly to Triller (not through Apple App Store or Google Play), follow these steps.

1. Open Triller on your web browser or mobile app and sign in with your account credentials.
2. Navigate to your Account settings or Profile menu.
   • On web: look for "Account" or "Settings" in the top navigation or menu icon.
   • On mobile: tap your profile icon, then find "Account Settings" or "Subscriptions".
3. Locate the Subscriptions or Billing section and review your active plans.
4. Select the subscription you want to cancel (e.g., TrillerTV+ or AEW Plus).
   • Do not tap "Manage" or "Edit" - these may redirect you without cancelling.
5. Tap or click "Cancel subscription" or "Cancel this plan" before your next billing date.
6. Confirm your cancellation when prompted. Triller will display a confirmation message.
   • Pro tip: take a screenshot of the confirmation screen immediately.
7. Check your email within 24 hours for a cancellation confirmation message from Triller.

Warning: if you see a "Continue" or "Resume" button instead of a "Cancel" button, your subscription may have already ended. Check your next billing date to confirm.

Cancel a subscription purchased through apple app store

If you bought your Triller subscription on an iPhone or iPad, you must cancel through the App Store, not through Triller itself. Apple handles all renewals, and Triller cannot cancel App Store subscriptions on your behalf.

1. Open the Apple App Store on your iPhone or iPad.
2. Tap your profile icon in the top right corner, then select "Account".
3. Tap "Subscriptions".
4. Find and tap "Triller" in your active subscriptions list.
5. Tap "Cancel subscription" or "Delete" (wording varies by iOS version).
   • If you see "Edit", tap it first, then select "Cancel".
6. Confirm your cancellation. Apple will show a confirmation screen.
   • Pro tip: screenshot this screen and save your receipt email.
7. Your subscription remains active until your current billing cycle ends. After that date, you will no longer be charged.

Warning: restarting the Triller app will not reverse this cancellation. Once confirmed, it is final until you manually resubscribe.

Cancel a subscription purchased through google play

If you bought your Triller subscription on an Android phone or tablet, cancel through Google Play. Triller does not process Google Play cancellations directly.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right, then select "Manage your Google Account".
3. Scroll to the "Payments and subscriptions" tab and select "Subscriptions".
4. Find and tap "Triller".
5. Tap "Cancel subscription".
6. Select your reason for cancelling (optional but helpful for Google).
   • You may see options like "Found a better alternative" or "No longer use this app".
7. Confirm cancellation. Google Play will display a confirmation message.
   • Pro tip: save this confirmation and check your Gmail for a cancellation email.
8. Access to TrillerTV+ or AEW Plus ends at the end of your current billing cycle.

Warning: if you have multiple Google accounts linked to your device, ensure you are cancelling from the correct account that holds your Triller subscription.

Cancel by contacting triller directly

If you cannot access your account, encounter technical errors, or want written proof of cancellation, contact Triller's support team.

1. Send an email to [email protected] with the subject line "Cancel my Triller subscription".
2. Include the following information:
   • Your full name as it appears on your account.
   • Your email address associated with Triller.
   • The subscription name (TrillerTV+ or AEW Plus).
   • Your next billing date (if you know it).
3. Request written confirmation of cancellation.
4. Allow 5-7 business days for a response.
5. Save the entire email thread for your records.
   • Pro tip: if you do not receive a response within 10 days, escalate via consumer protection channels (see consumer rights section below).

Stopee recommends always keeping copies of cancellation requests and confirmations. If Triller charges you again after you cancel, you will need these records to file a refund claim or dispute.

What happens after you cancel

Cancelling your subscription does not instantly cut off access. Understanding the timeline and what you retain protects you from surprise charges and helps you plan ahead.

Your access and account after cancellation

If you cancel before your next billing date, you keep full access to TrillerTV+ or AEW Plus until that date arrives. Your account remains active, your profile stays intact, and any coin balance you have purchased is still usable. You do not lose your account or content simply by cancelling a subscription.

Billing and renewal after cancellation

Triller will not charge you again after cancellation, provided the cancellation was processed successfully. However, if you are charged after cancelling, you can request a refund (see refund section below). Do not attempt to re-enter your payment details or reactivate accidentally.

Deleting your triller account completely

Cancelling a subscription is different from deleting your account. If you want your profile, videos and personal data removed from Triller permanently, visit your Account settings and look for a "Delete account" or "Close account" option. This is a separate step from subscription cancellation and cannot be undone.

Will you get a refund?

Refund eligibility depends on when you cancelled and why. At Stopee, we help you understand your rights and what to expect.

Triller's refund policy explained

Triller does not offer an automatic 14-day cooling-off period for digital subscriptions because digital content is non-refundable by default under most consumer laws once delivery begins. However, refunds may be issued at Triller's discretion if you meet specific conditions.

When you can request a refund

You have grounds for a refund in the following situations:

• You were charged twice for the same subscription in a single month.
• You cancelled before your renewal date, but Triller charged you anyway.
• You purchased a subscription by mistake or fraud occurred on your account.
• Triller cancelled your subscription due to a service error or billing issue.
• You are entitled to a refund under Singapore consumer protection law (see your consumer rights section).

Refunds are not guaranteed for cancellations initiated during a current billing cycle. If you cancel mid-cycle, you typically do not receive a prorated refund unless the charge was incorrect.

How to request a refund from triller

1. Gather proof of the unwanted charge:
   • Your bank statement or credit card statement showing the date and amount.
   • Your cancellation confirmation email or screenshot.
   • Any communication with Triller support.
2. Email Triller at [email protected] with the subject "Refund request for Triller subscription".
3. Explain clearly:
   • When you cancelled.
   • When you were charged.
   • Why you believe the charge should be refunded.
4. Attach or reference your supporting evidence (screenshots, statements).
5. Request a refund to your original payment method within 30 days.
6. Allow 5-7 business days for an initial response from Triller.
7. If approved, the refund will be credited within 30 calendar days of confirmation.
   • Pro tip: check your bank statement after 30 days to confirm the refund arrived. If not, contact Triller again with your refund confirmation email.

Warning: Triller's refund decisions are final at their discretion unless consumer law requires otherwise. If Triller refuses your refund request and you believe you are entitled to one under Singapore law, escalate to the Consumer Association of Singapore or your bank's dispute resolution team.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects your rights when you buy subscriptions. Stopee believes you should know exactly what these protections cover.

What the consumer protection (Fair trading) act means for you

Under this law, Triller must:

• Be transparent about subscription costs, billing dates and auto-renewal terms before you buy.
• Process your cancellation request promptly once received.
• Not charge you after you cancel unless there is a legitimate, pre-disclosed reason.
• Provide clear, accessible cancellation methods that are as easy as subscription purchase.
• Issue refunds for services not delivered or charges made in error.

If Triller breaches any of these requirements, you may lodge a formal complaint with the Competition and Consumer Commission of Singapore (CCCS).

Steps to escalate if triller refuses to help

If Triller does not respond to your cancellation or refund request within 14 days, or if you believe they have acted unfairly:

1. Contact your bank or payment provider and dispute the charge. Banks can reverse fraudulent or unauthorised transactions within 120 days.
2. File a complaint with the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg. Include your cancellation proof and Triller's response (or lack thereof).
3. If the dispute exceeds S$5,000, you may pursue small claims in the Singapore Subordinate Courts.

Stopee recommends always attempting to resolve issues directly with Triller first, but do not hesitate to escalate if they become unresponsive.

Common mistakes when cancelling triller

We understand cancelling subscriptions feels stressful, especially when companies make the process deliberately confusing. Here are the pitfalls Stopee sees most often so you avoid them.

Mistake 1: cancelling the wrong subscription type

Many users delete the Triller app thinking it cancels their subscription. It does not. Uninstalling the app leaves your subscription active and your payment method charged. Always cancel through Account settings, App Store, Google Play or email before removing the app.

Mistake 2: not saving your cancellation confirmation

If Triller charges you after cancellation, proof that you cancelled is your only protection. Screenshot every confirmation screen, save cancellation emails and note dates. Without this evidence, you cannot claim a refund or dispute.

Mistake 3: cancelling through the wrong platform

If you subscribed via Apple App Store, cancelling through Triller's website will not work. Apple handles all renewals directly. Similarly, Google Play subscriptions can only be cancelled through Google Play. Using the wrong cancellation method means your subscription renews and you are charged again.

Mistake 4: waiting until after the billing date

Cancel before your renewal date, not after you are charged for the next cycle. If you wait and are charged, you must then request a refund. Cancelling early prevents unnecessary charges and refund delays.

Mistake 5: ignoring re-subscription attempts

Some streaming services automatically reactivate your account if you log in again. Avoid logging into Triller after cancellation if you do not want to resubscribe accidentally. If you must access your account, do so in read-only mode and do not update payment details.

Your cancellation checklist for triller

Before you consider your cancellation complete, work through this checklist to ensure no loose ends remain.

Cancellation address and direct contact

If you need to send formal notice of cancellation or lodge a dispute, use these contact details.

How to reach triller

There is no Singapore-based office for Triller. For all cancellations, billing disputes and refund requests, email [email protected]. This is the primary contact channel listed in Triller's official terms of service.

Allow 5-7 business days for responses. If Triller does not respond within 14 days, escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg or call 6100 0378.

Escalation contacts in singapore

If Triller refuses to help:

• Competition and Consumer Commission of Singapore (CCCS): www.cccs.gov.sg | Phone: 6100 0378
• Consumer Association of Singapore: www.cas.org.sg | Phone: 6100 0378
• Your bank's dispute resolution team: Contact the customer service number on your credit card or bank statement to dispute the charge.

Final checklist and next steps

You now have everything you need to cancel your Triller subscription confidently and protect yourself from future charges. At Stopee, we have helped thousands of consumers cancel streaming subscriptions, resolve billing disputes and recover unwanted charges. Our step-by-step guidance means you never feel stuck or unsure again. Follow the method that matches where you subscribed, save your confirmations, and escalate promptly if Triller does not cooperate. Your money and peace of mind matter, and Stopee is here to support your cancellation journey from start to finish.