Manage Tracklib

How to cancel tracklib and protect your music producer rights in singapore

Understanding tracklib before you cancel

Tracklib is a subscription-based music platform built for producers, musicians and creators who need to discover, sample and legally license original recordings for their projects. The service combines streaming access with a built-in clearance workflow, designed to simplify how you find and rights-clear music samples.

You access Tracklib through its web platform or mobile apps on iOS and Android. Your subscription grants you search and discovery features, sample downloads and access to licensing workflows, depending on your plan tier. However, if you've decided the service no longer fits your creative needs or budget, cancelling is straightforward-and Stopee is here to guide you through every step.

How tracklib delivers its service

You can subscribe and manage your account in three ways: directly through Tracklib's website, via the Apple App Store on iOS, or through Google Play on Android. Each platform has its own cancellation process, so the method you used to subscribe determines where you'll cancel. This matters because Apple and Google handle billing and refunds independently from Tracklib, which means cancelling in the wrong place could leave your subscription active.

Your data-including your profile, downloaded samples and licence history-remains on Tracklib's servers according to their privacy policy, even after cancellation. Downloaded files and licences you've purchased are yours to keep, as they are separate from your subscription status.

Why you might want to cancel tracklib

Cancelling a subscription is a personal choice, and Stopee respects your decision to reassess your spending.

Common reasons Singapore creators choose to cancel include: switching to a competitor platform with better pricing; needing fewer samples than your current plan provides; budget constraints after a project ends; or finding that the clearance workflow doesn't integrate smoothly with your production pipeline. Some users also cancel after discovering they can source and clear samples more cost-effectively elsewhere.

If you're on a free trial and realise the paid plan isn't for you, cancelling before your trial ends prevents you from being charged. If you've already been charged, Singapore's Consumer Protection (Fair Trading) Act may entitle you to a refund within 14 days of purchase-a protection that Stopee will detail later in this guide.

Comparing your options: keep or cancel

Before you cancel, consider whether downgrading to a cheaper plan might work instead. Tracklib offers multiple tiers (Go Monthly at S$9.98-S$12.98 and Premium Monthly at S$19.98), so you could reduce costs without losing access entirely. If you think you'll return to heavy sampling in the future, keeping a lower-tier subscription is cheaper than reactivating later.

However, if you're certain you won't use Tracklib in the coming months, cancelling removes the recurring charge from your account and frees up your budget for other tools. Stopee recommends making this decision clearly before you start the cancellation process.

Your consumer rights in singapore

Protecting yourself during cancellation begins with understanding your legal entitlements under Singapore law.

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a distance contract (including online subscriptions) within 14 days of purchase, provided you haven't already begun downloading or using the content. This 14-day cooling-off period applies to Tracklib subscriptions purchased directly through their website, but not to purchases made through the App Store or Google Play-those are governed by Apple and Google's separate terms.

Your 14-day cancellation right explained

If you're within 14 days of starting your Tracklib subscription and have not downloaded samples or activated credits, you can request a full refund. This is not a favour from Tracklib-it's your statutory right under Singapore consumer law. Tracklib must honour this request if the conditions are met.

To exercise this right, you must contact Tracklib's support team and clearly state that you wish to cancel within the cooling-off period. Keep a copy of your cancellation request and any confirmation emails. If Tracklib refuses to refund you, you can escalate to the Consumers Association of Singapore (CASE), the official consumer authority. CASE has the power to investigate complaints and push for resolution when businesses breach consumer protection rules.

What the act does not cover

Your 14-day right does not apply if you've already downloaded content, used credits towards a licence, or converted a free trial into a paid plan. Once you've begun consuming the service, you move outside the cooling-off window. Additionally, if you purchased your subscription through Apple App Store or Google Play, you must request your refund through those platforms-Tracklib cannot process it directly.

Stopee advises you to contact CASE (www.case.org.sg, 6100 0315) if you believe Tracklib is refusing a refund you're legally entitled to. CASE will investigate on your behalf at no cost.

How to cancel tracklib step by step

The cancellation process varies depending on how you subscribed, so follow the instructions for your platform carefully.

Cancel tracklib via the website

If you subscribed directly through Tracklib's website, you'll cancel here too. This process is controlled entirely by Tracklib, which means they process your refund requests directly (if you qualify under the 14-day rule).

1. Log in to your Tracklib account at tracklib.com using your email and password.
   • If you've forgotten your password, use the "Forgot password" link to reset it via email.
2. Navigate to your account settings or profile menu, typically found in the top-right corner of the screen.
   • Look for a gear icon, account initials, or a menu label like "Account" or "Settings".
3. Locate the "Subscription" or "Billing" section within your account settings.
   • You should see your current plan displayed alongside its renewal date and price.
4. Select "Cancel subscription" or a similar button next to your active plan.
   • Tracklib may ask you why you're cancelling-this feedback helps them improve, but you can skip it.
5. Review the cancellation summary, which confirms your access ends at the end of your current billing period.
   • For example, if your billing cycle renews on the 15th, your cancellation takes effect on the 14th.
6. Confirm your cancellation by clicking the final "Cancel" button.
   • You'll receive a cancellation confirmation email within minutes-save this for your records.

Pro tip: Take a screenshot of your cancellation confirmation email. If Tracklib charges you after the billing period ends, you'll have proof of when you cancelled.

Cancel tracklib on iOS (Apple app store)

If you subscribed to Tracklib through the Apple App Store, you must cancel through Apple, not through Tracklib's website. Apple controls all App Store subscriptions and handles refunds.

1. Open the Apple App Store on your iPhone or iPad.
   • You must use the device or Apple ID account you used to purchase the subscription.
2. Tap the account icon (usually your profile picture) in the bottom-right corner.
   • Select "Account" or "View Apple ID" from the menu.
3. Tap "Subscriptions" to view all active subscriptions tied to your Apple ID.
   • You'll see a list of apps with active subscriptions.
4. Locate Tracklib in the list and tap it.
   • If you have multiple subscriptions, scroll to find Tracklib specifically.
5. Tap "Cancel subscription" (or "Edit subscription" if that option appears first, then select cancel).
   • Apple will ask if you want to keep your subscription or cancel-confirm you want to cancel.
6. Review the cancellation date-your subscription remains active until the end of your current billing period.
   • You'll receive a confirmation notification from Apple.

Warning: Tracklib cannot cancel App Store subscriptions for you. If you cancel in the Tracklib app instead of the App Store, your subscription will still renew. Always cancel through the App Store itself.

Cancel tracklib on android (Google play)

Android users subscribe through Google Play, where Google controls billing and refunds. You'll manage your cancellation in your Google Play account, not through Tracklib.

1. Open the Google Play Store app on your Android device.
   • Make sure you're logged into the Google account you used to subscribe to Tracklib.
2. Tap the profile icon (top-right corner) and select "Manage your Google Account".
   • Alternatively, go to Settings > Google > Manage Your Google Account.
3. Navigate to the "Payments and subscriptions" tab at the top.
   • This tab consolidates all your active subscriptions across Google Play services.
4. Tap "Manage subscriptions".
   • You'll see a list of all apps with active subscriptions.
5. Find Tracklib and tap it.
   • Tap "Cancel subscription" or "Unsubscribe".
6. Confirm your cancellation.
   • Google Play will show you the date your subscription access ends (end of current billing period).

Pro tip: If Google Play offers a "Keep subscription" prompt before cancelling, select "Keep cancellation" to confirm. Some users accidentally keep their subscription by tapping the wrong button.

Understanding your cancellation timeline and access

After you cancel, it's important to know exactly when your access ends and what happens to your account.

When does cancellation take effect

Your cancellation does not end your subscription immediately. Instead, Tracklib keeps your access active until the end of your current billing period. For example, if you subscribed on the 1st and your billing cycles on the 1st of each month, cancelling on the 15th means you retain full access until the 1st of next month. You are not refunded for the remaining days of that billing period-you've already paid for them, and the cancellation simply prevents the next charge.

This grace period is standard for subscription services and allows you to use the service through the end of the month you've already paid for.

What you can do after cancelling

Until your subscription expires at the end of the billing period, you retain full access to all features included in your plan. You can download samples, use credits, and search for music exactly as you would with an active subscription. Your account data (profile settings, licence history, download history) remains visible to you throughout this period and typically stays on file after cancellation, per Tracklib's privacy policy.

Pro tip: If you have credits remaining, download or spend them before your billing period ends. Some plans convert unused credits to zero value after cancellation, so use what you've paid for.

After your access ends

Once your billing period expires, you'll lose access to the service. You cannot log in, browse samples, or use the licensing tools. However, any samples you've already downloaded and any music licences you've purchased remain yours-they're separate from your subscription and aren't affected by cancellation. If you reactivate your subscription later, your account and download history will still be there.

Refund eligibility and how to request one

Understanding when you qualify for a refund is critical, because Tracklib's refund policy differs significantly depending on how you subscribed and what you've done with the service.

Direct web subscriptions: your 14-day window

If you subscribed directly through Tracklib's website, you may request a refund within 14 calendar days of purchase if you meet both of these conditions:

• You have not downloaded any content or samples from the service.
• You have not converted a free trial into a paid subscription (or if you did, you're within 14 days of that conversion).

Your refund claim is a consumer right, not a favour. Tracklib must honour it if the conditions are met. To request your refund, email Tracklib's support team, clearly state that you wish to exercise your 14-day cancellation right under Singapore consumer law, provide your account email and subscription start date, and confirm that you have not downloaded content. Keep a copy of this email for your records.

Tracklib typically responds within 5 to 7 business days. If they refuse or don't respond, contact CASE to escalate the matter.

Warning: Once you download even a small sample, your 14-day cooling-off right may be lost. Download nothing until you've made your final decision to keep or cancel.

Downloads, credits and licence purchases

Downloads and music licences you've purchased are non-refundable, even within the 14-day window. The moment you download a sample or use a credit towards a licence, you've consumed the service and lose the right to cancel that purchase. The only exception is if the content is faulty (corrupted file, incorrect metadata), in which case you can request a replacement or credit. Once a download has begun transferring to your device, Tracklib considers it used and will not reverse it.

Credits that remain unspent after cancellation may expire according to your plan terms, so use them before your subscription ends.

App store and google play purchases

If you subscribed through the App Store or Google Play, Tracklib cannot process refunds for you. Apple and Google manage all billing and refunds independently. To request a refund for an App Store subscription, use Apple's Refund Request tool (reportaproblem.apple.com or Settings > [Your Name] > Media & Purchases > Purchase History). For Google Play, request a refund in the Google Play app or at play.google.com.

Apple offers a 15-minute to 14-day refund window depending on the type of purchase and your account history. Google Play allows refunds within 48 hours for most subscriptions. If either platform denies your request, you can escalate to CASE as a Singapore consumer, and they can contact Apple or Google on your behalf.

Tracklib pricing and plan options in singapore

Before you cancel, review Tracklib's current pricing to ensure you're not paying more than necessary.

If cost is your main concern, the Premium Yearly plan (S$199.98 annually) is more economical than paying S$19.98 monthly, saving you over S$39 per year. The Go Monthly tier at S$12.98 suits casual samplers who only need mobile access. Before you cancel outright, consider downgrading to Go if you think you'll use Tracklib sporadically.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but one wrong move can leave you paying for another month-or locked out of a refund you're entitled to.

Mistake 1: cancelling in the wrong place

The most common error is cancelling in the Tracklib app instead of the platform you subscribed through. If you used the App Store, cancelling in the Tracklib app does nothing-Apple will still charge you. The same applies to Google Play. Always cancel where you bought the subscription, not where you use the service.

Mistake 2: downloading content before confirming your decision

Once you download a sample, you lose your 14-day refund right. Many users download one track to "test" the quality and then realise too late that they've forfeited their refund eligibility. Don't download anything until you've fully decided to keep the subscription.

Mistake 3: not checking your billing date

Tracklib charges you on your billing renewal date, not on a fixed calendar date. If you cancel on the 28th but your billing cycles on the 30th, you'll be charged again when the 30th arrives. Check your billing renewal date before you cancel so you know exactly when your access ends and when the final charge will hit (if you haven't cancelled yet).

Mistake 4: ignoring the confirmation email

After you cancel, Tracklib or Apple/Google sends you a confirmation email. Save this email. If you're charged again by mistake, your confirmation email is proof of cancellation and strengthens any refund claim you make.

Mistake 5: assuming your refund is automatic

Your 14-day refund right is not automatic. You must actively request it by contacting Tracklib support. If you simply cancel and don't ask for a refund, Tracklib may not issue one. Always email support explicitly stating that you want to cancel and receive a refund under the 14-day consumer right.

Stopee has helped thousands of consumers navigate these traps and recover refunds they were entitled to. Don't let a simple mistake cost you money.

Checklist: everything you need to do before you cancel

Use this checklist to ensure you're fully prepared before you click the cancel button.

1. Confirm which platform you subscribed through (Tracklib website, App Store or Google Play).
2. Check your account to see if you're within 14 days of purchase and haven't downloaded anything.
3. Log into your account and verify your current plan, billing date and renewal price.
4. Decide whether to cancel fully or downgrade to a cheaper tier instead.
5. If you have unspent credits, download or use them before the billing period ends.
6. Take a screenshot of your subscription status and billing information.
7. If eligible for a refund, draft an email to Tracklib support citing your 14-day right under Singapore consumer law.
8. Complete the cancellation step-by-step, following the instructions for your platform.
9. Save your cancellation confirmation email.
10. Wait 5 to 7 business days for a refund response if you requested one, then follow up if you don't hear back.
11. Check that no further charges appear in your bank statement after your billing period ends.

Comparison: when to keep tracklib vs. when to cancel

Let this table help you decide whether cancelling is truly the right move for your situation.

What to do if tracklib refuses to cancel or refund you

Stopee knows that disputes happen, and you have protections in place to resolve them.

If Tracklib refuses to cancel your subscription or denies a refund you're entitled to under your 14-day cooling-off right, escalate the matter to the Consumers Association of Singapore (CASE). CASE is the official consumer watchdog in Singapore and has the authority to investigate complaints against businesses.

Contact CASE at:

• Phone: 6100 0315
• Website: www.case.org.sg
• Email: enquiry@case.org.sg

Provide CASE with your account email, subscription start date, cancellation request (including the date you sent it), Tracklib's response, and proof of payment. CASE will contact Tracklib on your behalf. In most cases, CASE mediation results in a resolution within 4 to 8 weeks. There is no cost to you.

If you subscribed through the App Store or Google Play and that platform denies your refund, you can also lodge a complaint with CASE, who can escalate to Apple or Google. Stopee recommends keeping all communication records, including emails from Tracklib, Apple or Google, to strengthen your case.

Tracklib cancellation contact information

If you need to contact Tracklib directly for cancellation support, use the following addresses and methods.

Primary mailing address

Tracklib Holdings AB
Långholmsgatan 34
117 33 Stockholm
Sweden

Registered address

Box 2070
Stockholm
Sweden

Office locations

Tracklib also operates from:

• Skeppsbron 38 (visiting address)
• Nytorgsgatan 15 (headquarters)

Both addresses are in Stockholm, Sweden. For quickest support, use the email or in-app support feature on Tracklib's website rather than postal mail. Postal correspondence may take several weeks to reach the team.

Final words: you are in control

Cancelling a subscription is your choice, and Stopee is here to make sure you understand your rights and avoid paying for a service you no longer want. Whether you're within your 14-day refund window, cancelling through the App Store or Google Play, or disputing a charge, you have clear legal protections under Singapore consumer law.

Review the checklist above, follow the step-by-step instructions for your platform, and don't hesitate to contact CASE if Tracklib resists your cancellation or refund request. Stopee has guided thousands of Singapore consumers through the subscription cancellation process, and our goal is to ensure you keep what's rightfully yours-your money and your peace of mind.

Take action today. Cancel Tracklib if it no longer serves your creative work, request your refund if you qualify, and redirect your budget towards the tools and services that truly matter to your music production. Stopee is with you every step of the way.