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Cancel Vocal: Step-by-Step Guide
How to cancel vocal and reclaim control of your subscriptions in singapore
What vocal is and why you might want to cancel
Vocal is an AI-driven voice coaching app available through the Singapore App Store, delivered via an in-app subscription model. The service provides personalized voice coaching, audio tools, and image enhancement features powered by artificial intelligence. If you've signed up and now find the service doesn't fit your needs, you deserve a straightforward path to cancellation.
Many Vocal users discover after a few weeks that the personalized coaching doesn't align with their goals, or they simply prefer voice training through alternative methods. Whatever your reason, Stopee is here to help you navigate the cancellation process with clarity and confidence.
Primary features you lose after cancellation
While your subscription is active, you access personalized AI coaching, premium voice tools, image editing features, and priority support within the app. Once you cancel, you retain access to these paid features until your current billing cycle ends, but no new charges occur after cancellation takes effect.
Vocal's pricing and subscription plans
Understanding what you're paying helps you decide whether cancellation makes sense or whether a different plan better suits your budget.
Current pricing in singapore
| Plan | Price (SGD) | Billing cycle | What you get |
|---|---|---|---|
| Vocal Image Plus - 1 Month | S$14.98 | Monthly | Full AI coaching, voice and image tools, premium features |
| Vocal Image - 1 Year (70% off) | S$39.98 | Annual | Full features at steep discount; best long-term value |
| Annual Subscription | S$89.98 | Annual | Standard annual plan with all premium features |
These prices reflect in-app purchases from the Singapore App Store as of early 2026. If you're on a monthly plan and considering whether to continue, compare the S$14.98 monthly cost against the value you're genuinely receiving each month.
How to cancel vocal: step-by-step for each platform
Your cancellation method depends on where and how you purchased your subscription. Follow the path that matches your purchase source to end your subscription quickly.
Cancel via apple app store (iOS or iPadOS)
Most Vocal users purchase through Apple's ecosystem, so this is the recommended route for iPhone and iPad subscribers.
- Open the Settings app on your iPhone or iPad
- Scroll down and tap your name at the top of the screen
- Tap "Subscriptions" from the menu
- You'll see a list of all active subscriptions tied to your Apple ID
- Find "Vocal Image" or your Vocal subscription entry and tap it
- The subscription name may appear slightly differently depending on your plan tier
- Tap "Cancel Subscription" and confirm your choice
- Apple will immediately process the cancellation
- You'll receive a confirmation email within minutes
Pro tip: If you can't find the subscription in Settings, open the App Store app directly, tap your profile picture, select "Subscriptions", locate Vocal, and tap "Cancel Subscription" from there instead.
Cancel via vocal's direct store or website
If you subscribed directly through Vocal's website rather than via the App Store, use this method to cancel.
- Visit the Vocal subscription store at https://store.vocal.media/products/vocal-subscription
- You must use the same web browser or device where you originally purchased
- Sign into your Vocal account using your email and password
- If you've forgotten your password, use the "Forgot password?" link to reset it first
- Navigate to your account settings or subscription management page
- Look for a "My Subscriptions" or "Billing" section
- Select your active Vocal subscription and choose "Cancel Subscription"
- Confirm the cancellation when prompted
Warning: If you cannot locate a cancellation option on your account page, contact Vocal support through the store directly. Keep all support ticket numbers and confirmation emails as proof of your cancellation request.
What happens after you cancel your vocal subscription
Cancellation is not immediate termination; Stopee recommends understanding the timeline so you know exactly when your access ends.
Your access after cancellation
The moment you cancel, your subscription stops renewing. However, you continue to enjoy all paid features and premium coaching access until your current billing period expires. If you cancelled on day 5 of a monthly cycle, you retain access through the end of that month; no charges apply after cancellation.
On your renewal date, your access shifts to any free-tier features the app offers. Paid coaching, image tools, and voice enhancement features become unavailable once your last paid period ends.
Your account and data after cancellation
Cancelling your subscription does not automatically delete your Vocal account or the voice coaching data you've generated. Your profile, coaching history, and progress notes remain in Vocal's system unless you explicitly request account deletion.
If you want to remove all your data, contact Vocal support through the app or website and formally request account deletion. Pro tip: Keep copies of all deletion requests and confirmation emails in case disputes arise later. Document the date, time, and support representative's name for your records.
Refunds: what you're entitled to and how to claim them
Refund eligibility depends entirely on where you purchased and how much time has passed since the charge.
Refunds for app store purchases
When you buy Vocal through Apple's App Store, Apple processes all payments and manages all refunds. Vocal itself cannot directly refund you. To claim a refund, you must contact Apple directly rather than Vocal support.
- Open the App Store app and tap your profile picture
- Ensure you're signed in with the correct Apple ID
- Scroll down and tap "Purchase History"
- Locate your Vocal subscription charge
- Tap the three dots next to the Vocal purchase and select "Report a Problem"
- Choose the reason: subscription charged in error, app not as described, or other
- Submit your report and wait for Apple's review
- Apple typically responds within 48 hours; complex cases may take 5-7 days
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to a refund if you can demonstrate that Vocal was not as described or failed to meet merchantable quality standards. If Apple denies your refund claim, escalate the matter to the Consumers Association of Singapore for mediation.
Refunds for direct vocal store purchases
If you purchased directly from Vocal's website, contact Vocal's support team and request a refund. To speed the process, provide your purchase receipt, subscription ID, and the exact date of the charge.
Pro tip: Stopee recommends requesting a refund within 14 days of purchase for the fastest approval. After 14 days, merchants often claim your refund period has expired, although consumer law may still protect you. Always request in writing via email and keep all correspondence.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act safeguards you against unfair trading practices and misleading subscription terms, giving you concrete leverage if Vocal refuses to cancel or refund fairly.
What the law guarantees you
Merchants must display clear, transparent cancellation and refund terms before you purchase. If Vocal's terms are buried, vague, or contradict what appeared in marketing materials, you have grounds to challenge the subscription. You also have the right to expect that the service meets a basic standard of quality and works substantially as described in-app.
If Vocal charges you after you've cancelled, or if cancellation proves deliberately difficult, you can file a complaint with the Consumers Association of Singapore or report the practice to the Competition and Consumer Commission of Singapore (CCCS).
How to escalate if vocal refuses to cooperate
- Contact Vocal's customer support with your subscription ID, purchase date, and a clear cancellation request
- Keep all support emails and ticket numbers
- If Vocal doesn't respond within 5 business days, escalate to your payment provider (Apple, credit card issuer, or bank)
- Your bank can dispute the charge or initiate a chargeback on your behalf
- For unresolved disputes, file a complaint with the Consumers Association of Singapore or the CCCS
- Both organisations offer free mediation and can compel merchants to comply with consumer law
Common mistakes to avoid when cancelling vocal
Cancelling a subscription feels straightforward until hidden traps derail your plans. We've helped thousands of consumers avoid costly slip-ups, and these are the most frequent pitfalls we see.
Mistake 1: cancelling the app instead of the subscription
Deleting the Vocal app from your phone does not cancel your subscription. Your subscription continues to renew, and charges keep appearing on your bill every month. Always cancel through Settings > Subscriptions (iOS) or your Vocal account page before you uninstall the app.
Mistake 2: assuming cancellation is instant
Stopee consistently warns users that cancellation doesn't take effect immediately. You must wait until your current billing period ends before you lose access. If you accidentally resubscribe during this window, you'll face overlapping charges and confusion about refund eligibility.
Mistake 3: not keeping proof of cancellation
Apple and Vocal send confirmation emails when you cancel, but only if you check your inbox. If that email lands in spam or you use a rarely-checked email address, you'll have no proof if disputes arise. Screenshot your cancellation confirmation or save the email to a dedicated folder labeled "Subscriptions" for easy retrieval.
Mistake 4: ignoring the renewal date
Mark your calendar with the exact date your current billing period ends. On that date, check the app to confirm your access has been downgraded and no new charge has appeared. This 30-second check protects you against billing errors and confirms cancellation went through.
Checklist: ensure your vocal cancellation succeeds
Use this checklist before and after you cancel to confirm every step is complete and protect yourself against common issues.
| Task | Status | Notes |
|---|---|---|
| Identify your subscription source (App Store or Vocal store) | □ | Check your payment method to determine where you purchased |
| Note your current billing date | □ | Write down when your subscription renews so you can verify cancellation |
| Complete cancellation through the correct channel | □ | Use Settings (iOS) for App Store; use store.vocal.media for direct purchases |
| Save your cancellation confirmation email | □ | Move to a labelled folder; screenshot if the email is at risk of deletion |
| Verify access on renewal date | □ | Log in and confirm paid features are no longer available |
| Check for unexpected charges | □ | Review your credit card or Apple ID billing history 5 days after renewal date |
Final steps: confirm your cancellation and move forward
Cancellation is only truly complete when you've verified that no new charges appear and your access has ended. Stopee recommends treating this verification as your final safety net.
Log into your Vocal account or Apple ID billing section on your renewal date and confirm that the subscription no longer shows as active. Check your credit card or bank statement 3-5 days later to ensure no unexpected charges have appeared. If a charge does appear, contact Apple or Vocal immediately with your cancellation confirmation email as proof.
Cancelling Vocal is a reversible decision. If you change your mind, you can resubscribe at any time by reopening the app or visiting Vocal's store. Your account data and coaching history will be waiting for you.
Consumer empowerment starts with clarity and control over your subscriptions. Stopee has helped thousands of consumers cancel unwanted services, protect their wallets, and reclaim time spent managing digital clutter. Your decision to cancel Vocal is valid, and the process outlined here ensures you're in the driver's seat every step of the way. If Vocal's support team becomes unresponsive or refuses to honour your cancellation, the tools and consumer protections covered in this guide give you the leverage to escalate and win.
Contact information for vocal support
If you encounter resistance or errors during cancellation, reach out to Vocal's support team through the app or at their official website store page. Provide your subscription ID, purchase date, and a clear description of the issue. Reference your cancellation confirmation email and the Consumer Protection (Fair Trading) Act if the company refuses to cooperate.