Manage B612

How to cancel B612 and get your money back in singapore

What B612 is and why you might want to cancel

B612 is a mobile app that lets you capture and edit selfies with a library of filters, beauty tools, AR stickers and video features. The app is developed by SNOW, a company specialising in creative mobile services, and is distributed through the iOS App Store, Google Play and SNOW's own direct billing channels.

You might want to cancel B612 if you have stopped using the app, prefer other photo editors, or want to stop paying for premium features like VIP access or advanced filters. Whatever your reason, Stopee is here to walk you through the cancellation process step by step and help you understand your consumer rights in Singapore.

Main features of B612

The app offers a broad selection of customisable filters, beauty adjustment tools and AR stickers designed for quick selfie capture and playful edits. SNOW regularly updates B612 with new effects, interface changes and seasonal collections, so the feature set evolves frequently. Premium tiers unlock additional filters, ad-free browsing and exclusive content.

Why cancellation matters

Uninstalling B612 from your phone does not automatically cancel your subscription or stop recurring charges. You must actively cancel through the correct platform-whether that is the App Store, Google Play or SNOW's billing interface-or you will continue to be billed. This is a common trap that catches thousands of users every month, and Stopee exists to help you avoid it.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services, including app subscriptions.

What the law says about cancellation

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription at any time. The law does not require the service provider to offer a statutory cooling-off period for digital content, but many providers, including SNOW, may offer a voluntary refund window-typically 7 days for direct purchases.

If B612 or SNOW misleads you about billing, charges you without clear consent or makes cancellation deliberately difficult, you can lodge a complaint with the Consumers Association of Singapore (CASE) or file a claim with the Small Claims Tribunal. Stopee recommends keeping screenshots of all billing statements and cancellation confirmation emails as evidence.

Your right to stop recurring charges

You have an absolute right to cancel a recurring subscription before the next billing cycle begins. Once you cancel, no further charges should occur. If you are charged after cancellation, you can dispute the charge with your bank or payment provider and request a refund as an unauthorised transaction.

How to cancel B612 on iOS (Apple app store)

If you subscribed to B612 through the Apple App Store on your iPhone or iPad, follow these steps to cancel your subscription before the next renewal date.

Step-by-step cancellation on iOS

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Scroll down and tap your Apple ID name at the top of the screen.
   • If you have not signed in to iCloud, tap "Sign in to your [device]" first.
3. Tap Subscriptions (you will see a list of all active subscriptions linked to your Apple ID).
   • This shows every app subscription you pay for, regardless of which device you use.
4. Find B612 in the list and tap it.
   • If you have multiple subscriptions, scroll to find B612 specifically.
5. Tap Cancel Subscription at the bottom of the B612 subscription page.
   • The button may say "Edit" first; tap that, then select "Cancel Subscription".
6. Confirm your cancellation when prompted.
   • Apple will ask you to confirm that you want to cancel and may offer a discounted renewal as an incentive to stay. Ignore this and tap "Confirm Cancellation".

Pro tip: Apple sends you an immediate confirmation email to your Apple ID email address. Save this email as proof of cancellation in case you are charged again.

Warning: Simply deleting the B612 app from your home screen does not cancel your subscription. You must cancel through Settings > Subscriptions, or you will continue to be charged.

How to cancel B612 on android (Google play store)

If you subscribed to B612 through Google Play on your Android phone or tablet, use these steps to cancel before your next billing date.

Step-by-step cancellation on android

1. Open the Google Play Store app on your Android device.
   • Tap the icon that looks like a multicoloured triangle or shopping bag.
2. Tap your profile icon in the top right corner.
   • This opens a menu with account and payment options.
3. Tap Payments & subscriptions.
   • You may see "Manage payments" or "Account settings" depending on your Android version.
4. Tap Subscriptions to view all active subscriptions.
   • This list shows every service you pay for through Google Play.
5. Find B612 in the list and tap it.
   • If B612 does not appear, you may not have an active subscription, or it may be listed under a different name.
6. Tap Cancel subscription at the bottom of the screen.
   • Google may show you retention offers (discounts, free trials). Decline these if you want to cancel.
7. Confirm your cancellation and select your reason for cancelling (optional).
   • Google asks why you are leaving; this feedback helps, but you can skip it.

Pro tip: Google Play sends a cancellation confirmation email immediately. Stopee recommends taking a screenshot of the confirmation screen as well.

Warning: Uninstalling B612 from your device does not cancel your subscription. You must use the Google Play Store cancellation process, or recurring charges will continue.

How to cancel B612 through SNOW's direct billing

If you subscribed to B612 directly through SNOW's website or the app's built-in payment system (not through the App Store or Google Play), you will need to cancel through SNOW's billing interface or contact their support team directly.

Cancelling via SNOW's web billing portal

1. Open the B612 app on your device or visit SNOW's official website.
   • If using the app, log in with your account credentials.
2. Navigate to Settings or Account settings.
   • Look for a menu icon (three horizontal lines) or a gear icon.
3. Tap or click on Subscription, Billing or Payments.
   • This section shows your current subscription plan and renewal date.
4. Select your active B612 subscription plan.
   • You should see details like your plan name, monthly or annual billing cycle, and next billing date.
5. Tap or click Cancel Subscription or Downgrade.
   • SNOW may ask you to confirm or select a reason for cancellation.
6. Confirm your request and save the confirmation page or email.
   • Screenshot the confirmation or forward the confirmation email to yourself for your records.

Cancelling by contacting SNOW support

1. Email SNOW's B612 support team at dl_b612_support@snowcorp.com.
   • Write a clear, concise email requesting cancellation of your B612 subscription.
2. Include the following information in your email:
   • Your full name and email address linked to your B612 account.
   • Your account ID or username (if available).
   • A copy of your most recent billing receipt or screenshot of your subscription screen.
   • The date you want cancellation to take effect (ideally "immediately" or your next billing date).
3. Send the email and keep a copy in your records.
   • Do not delete the email thread after you send it.
4. Wait for SNOW's confirmation email.
   • SNOW should respond within 2 to 5 business days with a cancellation confirmation.

Pro tip: If SNOW does not respond within a week, send a follow-up email and include your original request. Keep all correspondence as evidence.

Warning: Do not assume your subscription is cancelled until you receive a written confirmation email from SNOW. Stopee advises verifying your billing settings one week after cancellation to ensure no further charges occur.

What happens after you cancel B612

Cancelling B612 does not instantly remove access to premium features. You deserve clarity on what you can and cannot do once you have submitted your cancellation request.

Access and features after cancellation

You typically retain full access to paid features until the end of your current billing period. For example, if you have a monthly subscription that renews on the 15th and you cancel on the 5th, you can continue using premium filters and AR effects until the 15th. After your billing period ends, SNOW removes your access to VIP-only features, but your account and saved photos remain on the app.

Your account and data

Cancelling your subscription does not delete your account or your saved selfies and edits. Your creative work stays in the app, but you lose the ability to use premium filters and tools. SNOW's terms of service govern how long the company retains deleted accounts, so check SNOW's privacy policy for specifics on data retention and account deletion options.

Billing and future charges

Once you cancel, no recurring charges should appear on your next billing cycle or beyond. If you see a charge from B612 or SNOW after your cancellation date, contact your bank immediately and dispute it as an unauthorised transaction. Stopee also recommends emailing SNOW's support team to report the erroneous charge and request a refund.

Refunds and money back

Refund eligibility depends on when you cancel, where you subscribed and SNOW's refund policy for your region.

Refunds through the apple app store

Apple handles refunds for all App Store purchases independently. If you want to request a refund for B612, visit Apple's official support page at reportaproblem.apple.com, sign in with your Apple ID and select the B612 charge you want to refund. Apple typically processes refunds within 5 to 10 business days if approved. Apple's refund policy allows requests up to 90 days after purchase, but most refunds are granted within 30 days if you have not used the service extensively.

Pro tip: When you request an Apple refund, be specific about why: "I cancelled immediately and did not use premium features" has a higher approval rate than a vague request.

Refunds through google play

Google Play offers a similar refund process. Open the Google Play Store app, tap your profile icon, go to Payments & subscriptions > Subscriptions, select B612 and look for a Refund or Report a Problem option. Google typically grants refunds within 48 hours if you request one within 48 hours of your initial purchase. After 48 hours, refunds are discretionary and depend on your account history and usage.

Refunds from SNOW for direct purchases

If you subscribed directly through SNOW (not via the App Store or Google Play), you may be eligible for a refund under SNOW's Paid Services terms. SNOW's policy generally offers a full refund if you request one within 7 days of purchase and have not used the service. After 7 days, refunds are subject to SNOW's discretionary policy, which may deduct usage fees or apply a pro-rata calculation.

To request a refund from SNOW, email dl_b612_support@snowcorp.com with your billing receipt and a clear explanation of your request. Include the date you subscribed and the date you are requesting the refund. SNOW should respond within 7 to 10 business days.

No refund guarantees for most digital services

Singapore's Consumer Protection (Fair Trading) Act does not require digital service providers like SNOW to offer a statutory cooling-off period or money-back guarantee. Refunds depend on the app store's policy or SNOW's voluntary terms. This means Apple and Google have final say on App Store and Google Play refunds, and SNOW has final say on direct purchases.

Warning: If you are outside the 7-day refund window and your refund is denied, you can escalate the complaint to the Consumers Association of Singapore (CASE) by visiting cas.org.sg. CASE can mediate disputes with SNOW or the app stores if you believe the charge was unfair.

B612 pricing and subscription plans

B612 offers different subscription tiers, and pricing varies by region, currency and platform. The table below outlines typical plan options and their features (prices shown are estimates in SGD and may change).

Pro tip: Always verify current pricing on the App Store, Google Play or SNOW's official website before you subscribe. Prices in Singapore (SGD) may differ from other regions, and promotional offers change seasonally.

Warning: Do not rely on third-party price estimates or old screenshots. Check the official app store listing to confirm the exact amount you will be charged.

Common mistakes when cancelling B612

Cancelling a subscription feels straightforward, but small missteps can leave you vulnerable to accidental charges. Stopee wants you to avoid these pitfalls.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error. Uninstalling B612 from your phone does nothing to cancel your subscription. Your recurring payment will continue until you actively cancel through the App Store, Google Play or SNOW's billing settings. Once you delete the app, you lose easy access to the cancellation menu, so you have to navigate to your subscription settings separately.

Mistake 2: not keeping a confirmation email

After you cancel, always save the confirmation email or take a screenshot of the confirmation screen. If SNOW charges you after cancellation, you will need proof that you cancelled to dispute the charge with your bank or the Consumers Association of Singapore.

Mistake 3: cancelling too late in the billing cycle

If you cancel on the day before your subscription renews, you may still be charged for the next cycle. Always cancel at least 2 to 3 days before your renewal date to be safe. Check your subscription renewal date before you cancel, and Stopee recommends setting a phone reminder one week before renewal.

Mistake 4: using the wrong platform to cancel

If you subscribed through the App Store, you must cancel through the App Store Settings, not through the B612 app or SNOW's website. Cancelling in the wrong place means your subscription stays active. Always cancel through the platform where you originally subscribed.

Mistake 5: not checking for follow-up charges

After cancellation, monitor your bank or credit card statement for 1 to 2 billing cycles to confirm no further charges appear. If you see an unexpected B612 charge after your cancellation date, contact your bank immediately to dispute it.

Cancellation checklist for B612

Use this checklist to ensure you cancel B612 correctly and protect yourself from accidental charges.

How stopee can help you cancel with confidence

Cancelling app subscriptions should not feel stressful or confusing. Stopee has helped thousands of consumers cancel B612 and other recurring services by breaking down each step, explaining consumer rights and providing actionable checklists. When you feel uncertain about your subscription, our guides give you the clarity and confidence to take control of your billing.

Whether you are cancelling B612 because you have moved to another photo editor, want to save money or simply do not use the app anymore, Stopee is here to support you. Visit stopee.com to explore guides for cancelling hundreds of other subscriptions, and bookmark Stopee for future reference whenever you need help managing your recurring charges.

Your money is yours. Take control of your subscriptions today with Stopee.