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Cancel B612: The Right Way
How to cancel B612 and reclaim control of your photo editing
What is B612 and why you might want to cancel
B612 is a photo and video editing app created by SNOW Corporation that specializes in selfie filters, AR effects, stickers and creative overlays. The app offers free basic features and optional paid subscriptions that unlock premium filters and advanced editing tools.
You can purchase B612 subscriptions through the Apple App Store (iOS), Google Play Store (Android), or directly through SNOW's own billing system. If you've decided the app no longer fits your needs, cancelling stops your charges immediately and prevents unwanted renewals.
Who should cancel B612
You should cancel if you no longer use the premium features, prefer other editing apps, or want to reduce your app subscriptions. Cancelling costs nothing and takes just a few minutes once you know where to go. Stopee helps thousands of South African consumers cancel apps they've outgrown, and B612 is no exception.
Where B612 subscriptions live
Your subscription location depends entirely on where you bought it. If you subscribed through Apple's App Store, you cancel through Apple. If you used Google Play, you cancel through Google. If you purchased directly from SNOW, you cancel with SNOW support. This matters because cancelling in the wrong place won't stop your charges.
Your consumer rights in south africa
What the consumer protection act says about cancellations
South Africa's Consumer Protection Act (2008) gives you specific rights when cancelling digital services. You have the right to cancel distance contracts within 14 calendar days if SNOW Corporation provided you with proper cancellation information upfront. However, B612's publicly available terms do not explicitly reference this statutory withdrawal period, which means you should request it anyway if you're within 14 days of purchase.
If SNOW refuses to honour a lawful cancellation request or refund, you can escalate to the National Consumer Commission (NCC) or your provincial consumer protection office. Stopee recommends keeping all cancellation confirmations and correspondence as evidence.
Refund rights under south african law
If you cancel within 14 days of a direct purchase from SNOW, you may be entitled to a full refund under the Consumer Protection Act. For purchases through Apple or Google, each platform has its own 14 to 48-hour refund window. After that window closes, refunds depend on SNOW's goodwill policy, which is not guaranteed.
Document everything: your purchase date, cancellation date, and any support responses. This evidence becomes crucial if you need to lodge a complaint with the NCC.
B612 pricing in south africa
Current subscription rates
B612 offers a single paid tier: the VIP monthly subscription. Pricing varies depending on which store you use and current exchange rates applied by that platform.
| Plan name | Billing period | International price | South African equivalent (approx) | What you get |
|---|---|---|---|---|
| B612 VIP | Monthly | USD $3.99 | R 70-80 (varies daily) | Premium filters, AR effects, advanced editing tools, ad-free experience |
| Free tier | Ongoing | Free | Free | Core editing, basic filters, limited effects |
Why pricing varies in south africa
B612 does not publish official South African Rand pricing. Instead, Apple and Google convert the USD price daily using their exchange rates. This means your actual ZAR charge fluctuates with the Rand-Dollar exchange rate. You'll see the exact amount in your local currency only when you view your subscription in your device settings or app store account.
Check your last statement to see what you actually paid, as conversion rates vary between Apple and Google.
How to cancel B612 on iOS (Apple app store)
Step-by-step cancellation for iPhone and iPad users
Cancelling through Apple is the safest method if you subscribed via the App Store. Apple handles the refund and ensures your subscription stops automatically.
- Open the Settings app on your iPhone or iPad.
- Look for the gear icon on your home screen.
- Scroll down and tap your Apple ID name or account at the top of the screen.
- You may need to enter your Apple ID password or use Face ID / Touch ID.
- Tap Subscriptions.
- This section shows all active subscriptions tied to your Apple account.
- Find and tap B612 in the list.
- The app name appears exactly as "B612" in your subscriptions.
- Tap Cancel Subscription (or "Edit Subscription" if the button says this first).
- A confirmation screen appears asking you to confirm the cancellation.
- Tap Confirm to finalize the cancellation.
- Apple sends a confirmation email to your Apple ID email address within moments.
- Take a screenshot of the cancellation confirmation screen and save the email Apple sends you.
- Pro tip: Store these in a dedicated folder on your phone labelled "Subscription Cancellations" so you have proof if a charge appears later.
What happens after iOS cancellation
You keep access to B612 VIP features until the end of your current billing cycle. Once that cycle ends, your access downgrades to the free tier and you stop being charged. No further renewal happens unless you manually resubscribe.
Warning: If you simply delete the B612 app from your phone, your subscription continues charging. Deleting the app is not the same as cancelling the subscription. Always follow the steps above.
How to cancel B612 on android (Google play store)
Step-by-step cancellation for android device users
Google Play subscriptions are equally straightforward to cancel. Your access ends at the same billing date, and Google sends a confirmation email.
- Open the Google Play Store app on your Android phone or tablet.
- The app icon looks like a multicoloured triangle.
- Tap your profile icon in the top right corner.
- This icon appears as a circle with your profile picture or initial.
- Select Payments and subscriptions from the menu.
- Alternatively, look for "Manage subscriptions" if that option appears first.
- Tap Subscriptions (the second option after "Payments").
- This page lists all active Google Play subscriptions on your account.
- Find B612 in the list and tap it.
- The subscription details page opens, showing your current plan and next billing date.
- Tap Cancel subscription.
- Google may ask you why you're cancelling (for feedback purposes only-your answer does not affect the cancellation).
- Confirm the cancellation when prompted.
- Google displays a confirmation message on screen and sends a confirmation email.
- Screenshot the confirmation screen and save the email confirmation for your records.
- Pro tip: Check your Google Play order history (accessible from your profile) to verify the subscription status changes to "Cancelled".
What happens after android cancellation
Like iOS, you retain VIP access until the end of your current billing period. After that date passes, B612 reverts to the free version and stops charging you. Your account and any photos you've created remain intact.
Warning: Uninstalling the Google Play Store app or clearing your app cache will not cancel your subscription. Only the steps above will stop the charges.
How to cancel B612 through SNOW direct billing
Cancelling if you paid SNOW corporation directly
If you subscribed through B612's website or a direct payment method (not Apple or Google), you cancel directly with SNOW Corporation support. This method requires contacting their team, but they typically respond within 24-48 hours.
- Gather your account information before contacting support.
- Have your B612 username, registered email address, and payment receipt ready.
- Note the date you subscribed and the payment method used (credit card, PayPal, etc.).
- Email SNOW Corporation's B612 support team at dl_b612_support@snowcorp.com.
- Subject line: "B612 Subscription Cancellation Request" (or similar).
- Include your username, email, and receipt in the body of the email.
- Clearly state that you want to cancel your subscription effective immediately.
- Wait for a confirmation email from SNOW support.
- They will confirm the cancellation, the final billing date, and any refund eligibility.
- Save the confirmation email and any refund correspondence.
- If SNOW offers a refund, they provide instructions on how to process it.
What to expect with direct SNOW cancellations
SNOW typically honours cancellation requests within 24 hours. If you subscribed within the past 7 days, mention this in your email-you may be eligible for a full refund under consumer protection law, even if SNOW's terms don't mention it explicitly.
Pro tip: If SNOW does not respond within 48 hours, send a follow-up email or consider escalating to the National Consumer Commission. Stopee recommends keeping all correspondence for your records.
What happens after you cancel B612
Access and the grace period
Cancellation does not cut off your access immediately. You keep full VIP access until midnight on your next billing date. This grace period lets you use premium features until you've received the value you paid for. After that date, the app reverts to free features only.
Automatic renewal stops
Once you cancel successfully, B612 will not charge you again. No surprise renewals appear on your next statement if the cancellation was processed. This is the whole point of cancelling-you take back control of your billing.
Your account and content remain
Cancelling a subscription does not delete your B612 account or any photos and videos you've created. Your content stays where it is. If you want to delete your account entirely (which erases all data), contact SNOW support separately and request account deletion. This is optional and separate from cancellation.
Will you get a refund for B612
Refund eligibility based on purchase method
Refund rights differ depending on where you bought your subscription. Here's what you need to know for each scenario.
Refunds for app store (iOS) purchases
Apple offers refunds for subscriptions cancelled within 14 days of the purchase date. After 14 days, refunds are at Apple's discretion. To request a refund, visit reportaproblem.apple.com, find your B612 transaction, and select "Request a refund." Apple emails you within 48 hours with a decision. You do not need to ask B612 or SNOW for App Store refunds-Apple handles the entire process.
Refunds for google play (Android) purchases
Google Play allows refunds for subscriptions cancelled within 48 hours of purchase. After 48 hours, refunds are not automatic. Visit your Google Play order history, find the B612 subscription charge, and tap "Request refund" next to it. Google processes the request within 48 hours. Like Apple, you contact Google directly-not SNOW.
Refunds for direct SNOW purchases
SNOW's direct refund policy is less clear. However, under South Africa's Consumer Protection Act, you have the right to a full refund if you cancel within 14 days of purchase. Mention this in your cancellation email to SNOW support. If SNOW refuses, escalate to the National Consumer Commission.
Pro tip: Always request a refund as part of your cancellation email to SNOW. Even if they don't offer one, asking creates a paper trail if you need to lodge a formal complaint later.
Common mistakes that delay or block cancellations
Cancelling an app subscription can feel frustrating if you're not sure what to do. We've helped thousands of consumers navigate this, and small mistakes often cause unnecessary delays. Here are the traps to avoid.
Deleting the app instead of cancelling the subscription
This is the most common error. Deleting B612 from your phone does not cancel the subscription. Your payment method still gets charged on your next billing date. Always cancel through Settings (Apple) or the Google Play Store (Android) before deleting the app. The cancellation comes first.
Cancelling in the wrong place
If you bought through Apple, cancelling through Google Play does nothing. If you paid SNOW directly, cancelling through Apple doesn't help. Match the cancellation method to where you bought the subscription. Check your email receipts or bank statement to confirm which platform charged you, then cancel in that exact place.
Not saving proof of cancellation
If a charge appears after cancellation, you need proof. Screenshot every confirmation screen, save cancellation emails, and note the date and time. Without proof, disputing the charge takes longer and is harder to win. Keep this evidence for at least three months after cancellation.
Cancelling too close to the billing date
If you cancel one day before your renewal date, the renewal charge may still go through. Cancel at least 2-3 days before your next billing date to ensure the system processes it in time. Check your subscription details to see exactly when you renew, then cancel well before that date.
Not requesting a refund separately
Cancelling does not automatically grant a refund. You must request a refund separately through Apple, Google, or SNOW support. If you're within the refund window (14 days for App Store and direct SNOW, 48 hours for Google Play), ask for one explicitly. Many people assume cancellation includes a refund and miss the window.
Checklist: confirm your B612 cancellation
Use this checklist to verify your cancellation was successful.
| Task | Completed? | When to check |
|---|---|---|
| Identified where you bought the subscription (Apple, Google, or SNOW direct) | Yes / No | Before you cancel |
| Cancelled in the correct location using the steps above | Yes / No | Immediately |
| Received a cancellation confirmation email | Yes / No | Within 1 hour |
| Took a screenshot of the cancellation confirmation | Yes / No | Immediately after cancelling |
| Checked your subscription status (should show "Cancelled" or no longer appear) | Yes / No | Within 24 hours |
| Verified no new charge appeared on your next billing date | Yes / No | Within 5 days of next billing date |
If all items are ticked, your cancellation is complete. If any are missing, revisit the relevant section above or contact Stopee for guidance.
When to escalate if B612 won't cancel
If apple or google refuses your cancellation
Apple and Google rarely refuse cancellations, but if yours is denied, contact their customer support directly. Apple support is available at support.apple.com, and Google Play support is at support.google.com/googleplay. Explain that you attempted to cancel and were blocked. They typically resolve this within 24 hours.
If SNOW corporation ignores your cancellation request
If SNOW doesn't respond to your cancellation email within 48 hours, send a follow-up. If they still don't respond or they refuse to cancel, escalate to the National Consumer Commission (NCC). The NCC investigates complaints about unfair business practices and can force SNOW to honour your cancellation. File a complaint at the NCC's online portal or visit www.thencc.org.za.
Include in your complaint: the date you subscribed, proof of all cancellation attempts (emails, screenshots), and the dates SNOW failed to respond or refused your request. Stopee recommends attaching your bank statements showing the unwanted charges.
Disputing charges if you're still being billed
If a charge appears after cancellation, contact your bank or credit card provider immediately. Most South African banks offer a 30-day dispute window for unauthorized or erroneous charges. Provide your bank with the cancellation confirmation and proof that you attempted to stop the charge. Your bank can reverse the transaction and investigate.
Warning: Do not wait to report fraudulent charges. Act within 30 days of the charge appearing on your statement.
Contact details for escalation
B612 and SNOW corporation support
Email: dl_b612_support@snowcorp.com
Mailing address (SNOW Corporation UK registered office): This postal address is used for official cancellation and escalation requests if email support does not respond.
Response time: 24-48 hours for email inquiries.
Consumer protection authorities in south africa
If SNOW refuses to cancel or refund, escalate to:
National Consumer Commission (NCC)
Online complaint portal: www.thencc.org.za
Email: info@thencc.org.za
Telephone: 0861 642 642 (toll-free in South Africa)
The NCC investigates unfair business practices and has authority to order refunds and cancellations.
Key takeaways: cancelling B612 with confidence
Cancelling B612 is straightforward once you know where you subscribed. Match your cancellation method to your purchase method (Apple, Google, or SNOW direct), follow the step-by-step instructions above, and save your confirmation. Most cancellations process within 24 hours. If you're within the refund window, request a refund separately-cancellation and refunds are not automatic.
Keep all proof of cancellation for at least three months. If a charge appears after cancellation, contact your bank immediately. You have the right to dispute unauthorized charges within 30 days.
If SNOW refuses to honour your cancellation or if you're entitled to a refund under South African consumer law and they deny it, escalate to the National Consumer Commission. Stopee has helped thousands of South African consumers cancel unwanted subscriptions and recover refunds. Your rights are protected, and you're not alone. Take action today, and reclaim control of your billing.