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Cancel Bold: The Right Way
How to cancel bold and stop recurring charges in singapore
What bold is and why you might cancel
Bold is an e-commerce platform and suite of apps designed to add features such as subscription billing, upsells and customizable checkouts to your online store. You use it to manage recurring billing and enhance storefront functionality across web and mobile channels.
Bold's services include web-based apps, mobile apps distributed through app stores, and Shopify-integrated apps such as subscription management tools. Different channels follow different cancellation paths, so understanding where you subscribed is your first step to cancelling successfully.
When you should cancel bold
You might cancel if you no longer need subscription billing features, if you've switched to a competing platform, or if you want to reduce your app stack and monthly costs. Bold charges recurring fees, so cancelling stops future invoices from hitting your account.
At Stopee, we help thousands of merchants cut unnecessary app spend every month. If you've decided Bold isn't for you, this guide walks you through every cancellation method and protects your rights along the way.
Where you subscribed matters: understanding your cancellation path
Bold offers subscriptions through three main channels, and each channel requires a different cancellation method. Identifying which channel you used is essential before you start the process.
Direct web subscription (Bold commerce)
If you signed up directly on Bold's website or through your merchant dashboard, you subscribed via their direct platform. This is the most common route for store owners who add Bold as a native app or plugin.
Mobile app store subscriptions (Apple app store or google play)
If you downloaded the Bold app from Apple App Store or Google Play and subscribed through that channel, your subscription is managed by the app store itself, not by Bold directly. This means you cancel through Apple or Google, not through Bold's website.
Shopify integrated subscriptions
If you use Bold's Subscriptions app within your Shopify store, you manage the subscription through Shopify's app ecosystem. Uninstalling the app from Shopify stops the service and ends future charges.
How to cancel bold: step-by-step by channel
Follow the method that matches where you subscribed. Each path is straightforward once you know which channel you're on.
Cancel a direct bold commerce subscription
- Log in to your Bold merchant account or dashboard on their website.
- Use the email address and password you registered with.
- Locate the subscriptions or billing section in your account settings.
- This is often labelled "Subscriptions", "Plans", "Billing" or "Apps".
- Find the Bold service or app you want to cancel.
- If you have multiple Bold products, select only the one you wish to remove.
- Select the option to uninstall or remove the app from your store.
- Bold's Terms of Service confirm that uninstalling ends the subscription immediately.
- Pro tip: Before uninstalling, export any subscription data, customer records or transaction history you may need later.
- Confirm the cancellation when prompted.
- You may be asked to confirm that you understand charges will stop.
- Save or screenshot the cancellation confirmation for your records.
- Keep this proof in case a charge appears on your next invoice.
Cancel an apple app store subscription to bold
- Open the Apple App Store app on your iPhone, iPad or Mac.
- Tap the profile icon in the top right corner (or go to Account in Settings on Mac).
- Select "Subscriptions" from the menu.
- You will see a list of all active and expired subscriptions linked to your Apple ID.
- Find Bold in the list of your subscriptions.
- Scroll through to locate the Bold app entry.
- Tap on the Bold subscription entry.
- The subscription details screen will open, showing your billing cycle and renewal date.
- Tap "Cancel Subscription" or "Remove" (wording varies by iOS version).
- Apple will ask you to confirm your reason for cancelling.
- Warning: Do not tap "Renew" or "Resume" by mistake.
- Confirm the cancellation by tapping the final confirmation button.
- Apple will immediately stop the subscription and send you a confirmation email.
- Check your email for Apple's cancellation confirmation message.
- Save this email as proof that you cancelled on your renewal date.
Cancel a google play subscription to bold
- Open the Google Play app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions" or "Payments and subscriptions".
- The exact label depends on your Android version.
- Look through your active subscriptions and find Bold.
- Google Play lists all current subscriptions on this screen.
- Tap the Bold subscription to open its details page.
- You will see your next billing date and renewal amount.
- Tap "Cancel subscription" at the bottom of the details screen.
- Google will ask if you want to continue or confirm cancellation.
- Choose "Cancel subscription" again to confirm.
- Google Play will immediately deactivate the subscription and send a confirmation email.
- Pro tip: Google often offers a "retention offer" (discount or free trial) when you cancel. Only accept if you intend to keep the app.
- Verify the cancellation in your email inbox.
- Google sends a confirmation email with the date your access ends.
Cancel bold's shopify subscriptions app
- Log in to your Shopify admin dashboard.
- Use your store's Shopify login credentials.
- Go to the "Apps and sales channels" section in the left sidebar.
- On some Shopify versions, this is called "Apps" or "App and sales channels".
- Search for or scroll to find the Bold Subscriptions app (or the specific Bold app you want to remove).
- Click or tap on it to open the app's Shopify page.
- Look for the app settings or details view and select "Uninstall".
- A warning will appear explaining that uninstalling stops subscription handling for any products using this app.
- Before confirming, export any subscription or customer data you need.
- Warning: Uninstalling removes Bold's access to your store data and subscription records. Export reports and customer lists first.
- Check if Bold offers a data export option within the app before removal.
- Confirm the uninstall when ready.
- Shopify will remove the app from your store, and subscription handling by Bold will stop immediately.
- Check your Shopify billing page to confirm the app fee is no longer charged.
- It may take up to one billing cycle for the charge to disappear completely.
What happens after you cancel bold
Cancellation brings real changes to your store and billing. Understanding what to expect helps you avoid surprises and manage the transition smoothly.
Immediate service changes
When you uninstall or cancel, Bold stops handling new recurring charges for products linked to that service. Premium features provided by the Bold app-such as custom checkout workflows, subscription billing logic and upsell prompts-will no longer work on your store.
If customers have active subscriptions managed by Bold, they may see service disruptions unless you've migrated them to another subscription management tool beforehand.
Billing and invoice changes
Bold's Terms of Service state that uninstalling ends the subscription, and your next invoice will be adjusted accordingly. You should not be charged for Bold services after the cancellation is confirmed.
Most payment processors and app stores process refunds for cancellations within 14 days of the next renewal date, but Bold's stated policy is "no refunds." If a charge appears after cancellation, contact your payment provider or the app store immediately.
Data and records after cancellation
Cancelling can affect Bold's access to your store data and customer subscription records. Export receipts, transaction histories, subscription lists and any reports you need before removing the app.
Keep copies of invoices, transaction IDs, confirmation numbers and cancellation emails in a safe folder. These documents protect you if billing disputes arise later.
Will you get a refund from bold?
Bold's stated refund policy is important to understand before you cancel. The company's position is clear, but consumer protection laws in Singapore offer some protection in specific cases.
Bold's "no refunds" policy
Bold Commerce's Terms of Service state that all sales are final and that no refunds are offered on services. This policy applies to direct web subscriptions managed through their platform. The terms do not reference a 14-day cooling-off period or automatic refund entitlement.
In practice, this means Bold will not issue a refund simply because you decide the service is not a good fit.
When you may qualify for a refund
Singapore's Consumer Protection (Fair Trading) Act protects you in specific situations:
- Billing errors: If you were charged incorrectly (duplicate charges, wrong amount, or charges after cancellation), you have the right to a refund of the overcharge.
- Service not delivered: If Bold failed to provide the service you paid for, or if the app was unavailable for an extended period, you may have grounds for a partial or full refund.
- Misrepresentation: If Bold's marketing materials or terms misled you about what the service includes, you may dispute the charge through your payment provider.
- Payment processor refunds: If you paid by credit card, debit card or digital wallet, your payment provider may reverse charges within 120 days if you file a dispute claiming unauthorized or fraudulent charges.
How to request a refund if you believe you qualify
Collect clear evidence: receipts showing the charge, email confirmations, screenshots of billing, and a timeline of any service failures or billing errors. Contact your payment provider or app store (Apple or Google) with this evidence and explain why you believe the charge was improper.
If the payment processor declines, you can escalate to the Consumers Association of Singapore (CASE) or lodge a complaint with the Consumers Association directly. At Stopee, we advise documenting everything before you contact Bold or your payment provider, as written proof strengthens your case significantly.
Bold's pricing and what you should know
Bold's pricing varies by product, subscription tier and marketplace (web, app store or Shopify). Current pricing may differ from what you initially paid due to plan changes or promotional offers.
Where to check current pricing
Check Bold's official website, their app store listings (Apple App Store or Google Play), or your Shopify app marketplace page for the most current pricing and plan details. Pricing may change over time, and different channels may have different costs.
Never rely on outdated pricing information. Always verify the exact amount you will be charged during the sign-up or renewal process before confirming.
Your consumer rights in singapore: what the law says about bold
Singapore's Consumer Protection (Fair Trading) Act applies to Bold's services if you are a consumer (defined as an individual purchasing for personal use, not business resale). Understanding your statutory rights empowers you if a dispute arises.
Right to transparent terms and conditions
Bold must provide clear, accurate terms and conditions before you subscribe. If the terms are misleading, contradictory or hide important information, they may be unenforceable under Singapore law.
Right to cancel within a cooling-off period
For digital services sold online, Singapore law grants consumers a 14-day cooling-off period to cancel without penalty-but only if Bold has not delivered the service within that period. Bold's published terms state "no refunds," which may conflict with this consumer right in certain situations.
If you cancelled within 14 days of purchase and Bold had not fully delivered the service, you have grounds to request a refund despite their stated policy.
Right to pursue disputes through CASE
If Bold refuses to refund an incorrect charge or provide a service you paid for, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE can mediate disputes and, in some cases, compel the trader to refund or correct the issue.
CASE is a free service for Singapore consumers. Visit their website at www.case.org.sg or call them at 6100 0315 to file a complaint if Bold's cancellation or refund response is unsatisfactory.
Common mistakes to avoid when cancelling bold
Cancellation is straightforward when you know what to expect, but a few pitfalls can derail the process or leave you vulnerable to continued charges. Learning from others' mistakes protects your account and your wallet.
Mistake 1: uninstalling the app instead of cancelling the subscription
Simply deleting the Bold app from your phone or store does not cancel the subscription. The app store or Bold's platform continues to charge you every month until you formally cancel the subscription through the proper channel. Always use the "Cancel subscription" option, not just "Delete" or "Uninstall."
Mistake 2: forgetting to export data before uninstalling
Once you uninstall Bold from Shopify or remove it from your merchant account, you lose access to your subscription data, customer records and transaction history. If you need these records for accounting, tax or customer service purposes, export them before clicking "Uninstall." Use Bold's built-in export or reporting tools, or screenshot key information.
Mistake 3: not saving your cancellation confirmation
If a charge appears on your next invoice after cancellation, your confirmation email is your proof that you cancelled on time. Losing this email makes it much harder to dispute the charge with your payment provider. Screenshot or forward the confirmation to a safe email folder immediately.
Mistake 4: cancelling through the wrong channel
If you subscribed through Apple App Store, cancelling through Google Play (or vice versa) will not work. You must cancel through the exact channel where you subscribed. Verify your original receipt or subscription email to confirm the correct channel before starting.
Mistake 5: assuming cancellation is instant on the next invoice
Most app stores stop charging immediately upon cancellation, but it can take up to one full billing cycle (typically 30 days) for the charge to disappear from your next invoice. Monitor your next billing date and confirm the charge does not appear. If it does, contact your payment provider within 14 days.
Checklist: cancelling bold step by step
| Task | Status |
|---|---|
| Identify which channel you subscribed through (direct, Apple App Store, Google Play, or Shopify) | [ ] Complete |
| Export your subscription data, customer records and transaction history before cancelling | [ ] Complete |
| Log in to the correct platform (Bold, Apple, Google Play, or Shopify) | [ ] Complete |
| Navigate to subscriptions or the Bold app and select "Cancel" or "Uninstall" | [ ] Complete |
| Confirm the cancellation and save the confirmation email or screenshot | [ ] Complete |
| Monitor your next billing date to ensure no charge appears | [ ] Complete |
| File a payment dispute if an unexpected charge does appear | [ ] Complete (if needed) |
Comparison: keeping bold versus cancelling
Before you cancel, consider whether keeping Bold or switching to an alternative makes sense for your business. This comparison helps you weigh your options.
| Factor | Keep Bold | Cancel Bold |
|---|---|---|
| Subscription billing features | Active and maintained | You must use Shopify's built-in subscriptions or another app |
| Monthly cost | Ongoing subscription fee (varies by plan) | No Bold fee after cancellation |
| Upsells and checkout customization | Bold's tools available | Must rebuild using alternative apps or Shopify native features |
| Data access and records | Bold maintains all subscription and customer data | You must export all data before cancelling |
| Customer experience | Bold manages recurring billing and upsells seamlessly | You manage or hand over to a competitor app |
| Refund eligibility | Not applicable | Limited; only for billing errors or non-delivery (within 14 days or per CASE) |
How stopee helps you cancel bold and other services
Cancelling apps and subscriptions can feel overwhelming when you're juggling multiple services and billing cycles. Stopee simplifies the process by providing step-by-step guides, legal context and direct support for every major platform and service.
At Stopee, our mission is to empower you with clear, actionable information so you can cancel services on your terms, not the company's. Whether you're cancelling Bold, negotiating with payment processors or escalating to consumer protection agencies, Stopee has helped thousands of consumers cancel unnecessary subscriptions and recover refunds they thought were lost.
Visit Stopee.com today to explore cancellation guides for Bold and hundreds of other services, manage your subscriptions in one dashboard, and get expert support when you need it.
Contact details for bold
If you need to contact Bold directly before or after cancellation, use the following information:
Bold Ideas Studio Pte Ltd
Registered address: Singapore
Website: www.boldcommerce.com (for Direct web subscriptions)
App Store listings: Apple App Store and Google Play (for app store subscriptions)
Shopify App Marketplace (for Shopify integrated subscriptions)
For support requests or billing inquiries, log in to your Bold merchant account and use the "Help" or "Contact Support" option within the dashboard. Response times typically range from 24 to 48 hours.
If you're dissatisfied with Bold's response to a refund request or billing dispute, escalate your complaint to the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0315. Stopee supports your right to fair treatment and transparent cancellation practices across all services.