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Cancel The Entertainer: Step-by-Step Guide
How to cancel the entertainer membership and claim your refund in singapore
What is the entertainer and who should cancel
The Entertainer is a digital membership platform that gives you access to curated discount deals, buy-one-get-one offers, and exclusive dining and activity experiences across Singapore and other regions. You pay an annual fee (usually S$85 for a standard Singapore membership) and redeem offers through the app or website at participating merchants throughout the year.
Many members sign up expecting regular use but find the offers don't match their lifestyle, or they realise the membership doesn't suit their dining and entertainment habits. If you're in that boat, Stopee is here to guide you through a hassle-free cancellation. You have options, and knowing your rights makes all the difference.
When cancelling makes sense
Cancel The Entertainer if you've purchased recently and haven't yet redeemed any offers. The company allows refunds within 30 days of purchase, provided no offers have been used and the product remains completely unused. This is a genuine cooling-off window, and you should act quickly if you want your money back.
When cancelling may not help
If you purchased your membership more than 30 days ago, or if you or a family member has already redeemed at least one offer, The Entertainer will not refund your membership. In these situations, your membership remains active until the validity date shown on your plan (typically 30 December 2026), and you cannot recover your payment. Understanding this boundary upfront saves frustration later.
Your consumer rights and protections in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods or services from businesses, including digital memberships like The Entertainer.
Your statutory rights
You have the right to cancel and receive a refund for goods or services that are faulty, misrepresented, or not supplied as promised. However, The Entertainer's own terms set a narrower 30-day refund window conditional on non-redemption. This policy is stricter than a standard cooling-off period but is legally binding if you agreed to these terms at purchase.
If The Entertainer refuses a refund you believe you're entitled to, or if you discover the service was misrepresented, you can escalate your complaint to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Stopee recommends documenting all communication with The Entertainer before escalating.
Purchases via apple app store or google play
If you bought your membership through the Apple App Store or Google Play, you're also protected by those platforms' refund policies, which often allow 14 to 15 days for refunds. In this case, you have two potential refund windows: The Entertainer's 30-day internal policy and the platform's own policy. Whichever is more generous in your favour should be your target. Stopee advises contacting the platform first if The Entertainer declines you.
The entertainer pricing and membership plans
Before you cancel, review what you paid and what you're entitled to recover, using the pricing table below.
Current membership plans and costs
| Plan name | Annual price (SGD) | Validity | What you get |
|---|---|---|---|
| The Entertainer Singapore 2026 | S$85.00 | Until 30 Dec 2026 | Singapore-only membership; standard offer access; standard redemption limits |
| The Entertainer GCC Singapore 2026 | S$275.00 | Until 30 Dec 2026 | GCC-wide access (includes Singapore plus GCC countries); expanded offer portfolio |
| The Entertainer Singapore 2026 (pre-purchase special) | S$80.00 | Until 30 Dec 2026 (15 months) | XL status (6 offers per merchant); instant access to 2025 and 2026 offers |
Understanding the refund eligibility window
The standard refund eligibility window is 30 days from your purchase date, not from your membership activation date. If you purchased on 1 February, your refund deadline is 2 March. After that date, no refunds are issued, regardless of whether you've used the service. This 30-day clock is firm and non-negotiable under The Entertainer's terms.
How to cancel the entertainer step by step
Your cancellation method depends on how you bought your membership. Follow the instructions for your purchase channel to ensure your request reaches the right team and your refund is processed correctly.
Cancel a direct purchase (via the entertainer website)
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Log in to your Entertainer account on the official website using your email and password.
- If you cannot log in, reset your password using the "Forgot password" link on the login page.
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Navigate to your account settings or membership section. Look for a "My Membership," "Account," or "Billing" menu option.
- Account management options are usually in the top right corner of the website or in a mobile menu.
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Locate your active membership and select "Cancel" or "Request Cancellation" if available.
- If no online cancellation button exists, proceed to step 4.
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Contact The Entertainer customer support directly by email or phone. Include:
- Your full name and registered email address.
- Your membership purchase date and the plan you purchased.
- A clear statement: "I request cancellation and refund of my The Entertainer membership within the 30-day refund window because I have not redeemed any offers."
- Your preferred refund method (original payment card, alternative bank account, etc.).
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Await confirmation that your cancellation has been approved. The Entertainer will confirm the request and outline your refund timeline.
- Pro tip: Keep a copy of your cancellation email. This is your proof of request.
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Monitor your bank account or card for the refund credit, which usually appears within 7 to 10 business days after approval.
- If the refund does not appear within 10 days, contact your bank to confirm the payment was received and ask for the transaction reference from The Entertainer support.
Cancel an apple app store subscription
- Open the Apple App Store app on your iPhone, iPad, or Mac device.
- Tap your profile icon in the bottom right corner (or top right on Mac).
- Select "Subscriptions."
- Find "The Entertainer" in your active subscriptions list and tap it.
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Tap "Cancel Subscription" and confirm your cancellation.
- Apple will ask you why you're cancelling; select the reason that applies (e.g., "I don't use this app").
- Warning: Apple will offer you a discount to keep the subscription. Decline this if you want to cancel.
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Confirm the cancellation request one final time. Your subscription will end at the next billing date.
- Apple will send you a confirmation email to your Apple ID email address.
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For a refund, contact Apple Support directly within 14 days of your purchase if you believe you're entitled to a refund under Apple's consumer protection policy. Provide Apple with:
- Your App Store receipt (visible in your email or account history).
- Your reason for requesting a refund (e.g., "I did not use the service and request a refund within the cooling-off period").
Cancel a google play subscription
- Open Google Play Store on your Android device or visit play.google.com on a computer.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions," then "Subscriptions."
- Find "The Entertainer" and tap it.
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Tap "Cancel Subscription" and confirm.
- Google will ask for feedback; provide it if helpful, but it is not required to cancel.
- Pro tip: Google does not automatically offer discounts to retain you, so cancellation is straightforward.
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Confirm the final cancellation.** Your subscription ends on your next billing date.
- Google sends a confirmation email to your Google account.
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Request a refund from Google Play within 15 days of purchase if eligible:
- Visit play.google.com and go to "Payments and subscriptions" and "Order history."
- Click the purchase and select "Report a problem."
- Choose "Refund" and explain your reason (e.g., "Unused subscription, purchased by mistake").
Timeline and what to expect after cancellation
Cancellation and refund timelines matter because every day counts within the 30-day refund window. Here's what actually happens when you cancel.
Immediate effects on your account and access
Once you submit a cancellation request to The Entertainer, your access to new offers stops immediately. However, you may retain access to the app until your refund is fully processed or your current membership period ends, depending on The Entertainer's system configuration. Do not be alarmed if the app still appears to work briefly; this does not invalidate your cancellation.
Refund processing timeline
If your cancellation is approved, The Entertainer processes the refund within 7 to 10 business days. However, the time it takes for the money to appear in your bank account depends on your bank, not The Entertainer. Your bank may take an additional 2 to 5 business days to credit the funds to your account. In total, expect 10 to 15 business days from approval to final credit.
Pro tip: Stopee recommends checking your bank's transaction history online (not just your balance) after 10 days to confirm the refund was initiated, even if it hasn't settled yet.
What happens to your membership data
Your account, purchase history, and redemption records remain on file with The Entertainer after cancellation. If you cancel and later decide to repurchase, your old account may be reactivated. If you want your data deleted, you must request this separately from cancellation-contact The Entertainer customer support with a formal data deletion request under the Personal Data Protection Act (PDPA).
Refund eligibility and what disqualifies you
Not all cancellations result in refunds. Understanding what disqualifies you saves time and disappointment.
You qualify for a refund if all of these are true
- You purchased your membership within the last 30 days (counting from purchase date, not activation).
- You have not redeemed any offers in the app or website, even partially.
- No family member or secondary user on your account has redeemed any offer.
- You request cancellation within this 30-day window.
You do not qualify for a refund if
- Your 30-day refund window has expired, even if you've used the service minimally.
- You or any user on your account has redeemed at least one offer, even a single discounted meal or activity.
- Your membership has already expired or been suspended for non-payment.
- You purchased the membership as a gift and the recipient used it; the refund claim must come from the original purchaser, and non-redemption applies.
Warning: The Entertainer verifies redemption history before approving refunds. Even a single redeemed offer disqualifies you, so do not attempt to test or use any offer before deciding whether to cancel.
Common mistakes to avoid when cancelling
Cancelling a membership should not feel stressful, but small errors can delay your refund or result in denial. Here are the pitfalls Stopee sees most often.
Mistake 1: waiting until the 30th day
The 30-day refund window is measured from your purchase date, not from when you first log in or activate your account. If you purchase on 1 February, day 30 is 2 March. If you submit your request on 3 March, it is already outside the window. Stopee advises submitting your cancellation request within the first 15 days to give yourself a safety margin and allow time for customer support to respond.
Mistake 2: redeeming an offer by accident or curiosity
Even viewing an offer in detail, initiating a transaction, or attempting to check redemption eligibility at a merchant can be logged as redemption activity in The Entertainer's system. Once flagged, your refund eligibility vanishes. Do not open or browse any offers if you're unsure about keeping your membership.
Mistake 3: not including clear cancellation intent in your support email
If you email The Entertainer with vague language like "I'm not sure I want this," customer support may interpret this as a general inquiry rather than a cancellation request. Be direct: "I request cancellation and refund of my The Entertainer membership" in the subject line and opening sentence. This eliminates confusion and creates a clear record.
Mistake 4: cancelling via the app without verifying
Some membership apps allow you to disable notifications or pause access without actually cancelling. Stopee recommends confirming with customer support that your cancellation was processed, not just suspended. A pause is not a cancellation, and paused memberships eventually reactivate.
Mistake 5: assuming platform cancellation equals refund
Cancelling your subscription on the Apple App Store or Google Play stops future charges but does not automatically trigger a refund from The Entertainer. You must separately request a refund from the platform (within 14-15 days of purchase) or contact The Entertainer directly. The two actions are independent.
Stopee's cancellation checklist
Use this checklist to ensure you've covered all bases before submitting your cancellation request.
| Checklist item | Status |
|---|---|
| I have checked the exact purchase date of my membership | Yes / No |
| I have confirmed that 30 days have not yet passed since purchase | Yes / No |
| I have NOT redeemed any offers or attempted to use any deal | Yes / No |
| I know which channel I purchased through (direct, Apple, Google Play) | Yes / No |
| I have prepared a clear, direct cancellation and refund request email | Yes / No |
| I have saved The Entertainer's support contact details | Yes / No |
When cancellation doesn't work: escalation and complaints
If The Entertainer refuses your refund request despite meeting all conditions, or if customer support ignores your cancellation request, you have formal escalation options in Singapore.
Step 1: request a written explanation
Email The Entertainer again with a more formal tone, requesting a detailed written explanation of why your refund was denied. Include your original cancellation request email. This creates an official record and often prompts a more thorough review by management.
Step 2: file a complaint with CASE or CCCS
If The Entertainer does not respond within 5 business days or continues to deny your refund, file a formal complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg or the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg. Provide them with:
- Your purchase receipt or transaction confirmation.
- Copies of all emails between you and The Entertainer.
- A timeline of your cancellation request and responses received.
- A statement explaining why you believe the refund should be approved.
Step 3: dispute through your bank or card issuer
If 15 business days have passed since refund approval and the money has not appeared in your account, contact your bank and request a dispute investigation. Provide your bank with The Entertainer's refund approval email and evidence that the refund was promised but not delivered.
How stopee helps you take control of your subscriptions
Cancelling a digital membership can feel complicated, but Stopee has helped thousands of consumers cancel unwanted subscriptions, claim refunds, and regain control of their spending. Whether you're dealing with The Entertainer or any other service, understanding your rights and following a clear process removes the mystery and fear.
Stopee is your trusted guide through the cancellation journey, offering step-by-step instructions, legal protections, and escalation advice. We believe you deserve clarity and transparency, and your membership fees belong to you until the terms have been fairly fulfilled. Visit Stopee to explore cancellation guides for other services and to learn more about your consumer rights in Singapore.
Contact details for the entertainer customer support
For all cancellation, refund, and account inquiries, contact The Entertainer's Singapore customer support office:
Email: customer.support@theentertainer.com (or the support form on The Entertainer's official website)
Phone: Check The Entertainer's official website or app for the current Singapore support number
Response time: Typically 3 to 5 business days
When you contact them, always reference your membership plan, purchase date, and membership ID (visible in your account settings). Stopee recommends keeping copies of all correspondence for your records and as evidence if you need to escalate to a consumer authority.