Manage The Entertainer

How to cancel the entertainer subscription in south africa and recover your money

What is the entertainer and how it works in south africa

The Entertainer is a membership service that gives you access to 2-for-1 dining offers, hotel discounts, and activity deals at thousands of venues across South Africa. You pay an annual subscription to unlock these savings, which you access through a mobile app or partner platforms.

In South Africa, The Entertainer operates through various channels. Some memberships are sold directly through their platform, while others come bundled with banking partnerships or credit card benefits. This means your cancellation method depends on where and how you purchased your membership.

Where the entertainer's south african support is based

The Entertainer operates its Africa regional headquarters in Johannesburg, making it the most relevant contact point for South African subscribers. While the global head office sits in Amersham, UK, the Johannesburg team handles local cancellations, refunds, and customer support queries specific to your region.

Why you might want to cancel

You may be cancelling because you rarely use the offers, you've found better value elsewhere, or the membership simply doesn't fit your lifestyle anymore. Whatever your reason, Stopee is here to guide you through each step so you cancel cleanly, confirm it's done, and recover any refund you're entitled to.

Your consumer rights when cancelling the entertainer

South Africa's Consumer Protection Act gives you strong legal protection when cancelling subscription services. Understanding these rights puts you in control of the cancellation process and protects you from being charged unfairly.

What the consumer protection act guarantees you

Under the Consumer Protection Act, you have the right to cancel any subscription within a reasonable period if the service fails to meet its promises. You also have the right to receive clear information about cancellation terms before you pay, and the right to a full refund if you cancel within 30 days without using the service materially.

The Act also requires The Entertainer to confirm your cancellation in writing and stop all charges immediately. If they continue charging you after you've requested cancellation, you can dispute those charges with your bank or use the National Consumer Commission as an escalation point.

Your refund entitlements under south african law

The Entertainer's own policy states that if you request a refund within 30 days of purchase and have not redeemed any offers, you're eligible for a full refund. This aligns with consumer protection law. If The Entertainer refuses a refund that you believe you're entitled to, you can lodge a complaint with the National Consumer Commission.

Keep records of your purchase confirmation email, your cancellation request, and any communication from The Entertainer. These documents are your evidence if you need to escalate a dispute.

Methods to cancel the entertainer

You have multiple ways to cancel, depending on how and where you purchased your membership. Each method has slightly different timelines and refund rules, so choose the one that matches your purchase channel.

Cancel through the entertainer's official support team

This is the most direct route and gives you the clearest paper trail. Contact The Entertainer customer support if you purchased directly through their website or the Entertainer ME platform.

• Email or call the Johannesburg-based support team (details in the final section below)
• State clearly: "I request cancellation of my membership effective immediately"
• Ask for a refund if you're within 30 days and haven't redeemed offers
• Request written confirmation of your cancellation

Pro tip: Email is better than phone because you create an instant written record. Keep the support reference number they give you.

Cancel via apple app store (iPhone users)

If you subscribed through the Apple App Store, you cancel through your Apple account settings, not through The Entertainer directly.

• Your cancellation stops auto-renewal but does not automatically trigger a refund
• Apple's refund rules apply if you request a refund within 14 days
• You may also contact The Entertainer support separately to request a refund under their 30-day policy

Cancel via google play (Android users)

Android users who subscribed through Google Play follow a similar process. Google handles the subscription cancellation, but The Entertainer controls the refund policy.

• Cancelling on Google Play stops future charges
• Google's refund window is typically 48 hours for most apps
• Contact The Entertainer support separately if you want to pursue their 30-day refund promise

Cancel through the website (direct account access)

If you created an account directly on The Entertainer website, you can manage your subscription from your account dashboard.

• Log into your account on their website
• Navigate to Account or Subscriptions settings
• Select your active membership and choose "Cancel Subscription"
• Confirm the cancellation

Warning: Website cancellations sometimes require you to contact support separately to request a refund. Don't assume cancelling online automatically triggers a refund.

Step-by-step cancellation process

Follow these detailed steps to ensure you cancel correctly and create the documentation you need if a dispute arises.

Step-by-step for direct support cancellation

1. Gather your membership documents: your confirmation email, membership number, and the date you purchased
2. Draft a cancellation email to The Entertainer support team (Johannesburg office, details below)
   • Subject line: "Membership cancellation request - [Your name] - [Membership number]"
   • Body: "I request immediate cancellation of my membership effective [today's date]. Please confirm cancellation in writing and process any refund due under the 30-day policy."
3. Send the email and take a screenshot or save a copy
4. Watch for a reply within 3-5 business days
5. If you're within 30 days and haven't redeemed offers, request a refund in the same email
6. Save all replies and any confirmation reference numbers
7. After 7-10 days, check your bank account for the refund
8. If you don't receive a reply or refund after 10 days, escalate (see below)

Step-by-step for app store cancellations

1. iPhone users: Open Settings → tap your name at the top → Subscriptions → find The Entertainer → tap Cancel Subscription
   • Confirm the cancellation
   • You should see "Subscription cancelled" with an end date
   • Take a screenshot as proof
2. Android users: Open Google Play Store → tap your profile icon → Manage subscriptions → find The Entertainer → tap Cancel Subscription
   • Select your reason (optional)
   • Confirm cancellation
   • Take a screenshot showing the cancellation is complete
3. Note the date shown as your access end date
4. Separately, email The Entertainer support requesting a refund if you're within 14 days (Apple) or 48 hours (Google Play), plus their own 30-day policy
5. Keep screenshots of your app store cancellation

Step-by-step for website account cancellation

1. Log into your Entertainer account on their website
2. Navigate to Account settings or My Subscriptions
3. Locate your active membership
4. Click Cancel Subscription and confirm
5. Save or screenshot the confirmation page
6. Check your email for a cancellation confirmation message within 24 hours
7. If you don't receive an email confirmation, contact support with a screenshot of your cancelled status
8. Email support separately requesting a refund if eligible

Pro tip: Don't rely on website cancellation alone. Always follow up with an email to support requesting written confirmation and any refund within 30 days.

The entertainer pricing and membership plans

Understanding what you paid helps you evaluate whether cancellation is the right move and what refund you may be entitled to.

Current and historical pricing in south africa

The Entertainer's pricing has shifted over the years as the service evolved and delivery channels changed. Official 2024/2025 pricing is not always publicly listed, but historical figures show the structure.

Note: If you purchased through a bank partnership or credit card, your "membership" may be free or subsidised. Cancelling your The Entertainer access won't refund you because you didn't pay directly. Contact your bank if you want to remove the benefit from your account.

What happens immediately after you cancel

Cancellation is not instant, and understanding the timeline helps you avoid surprise charges and confusion.

Access, auto-renewal, and billing changes

Once you cancel, The Entertainer stops auto-renewal at your next billing date. You typically retain access to your membership until that date unless support instructs otherwise. For example, if you cancel on 15 March and your annual renewal is 1 April, you can still use your offers until 1 April.

After the access end date passes, you lose the ability to unlock or redeem offers. Your account data (offer history, saved items) is usually retained by The Entertainer according to their privacy policy, but you no longer have membership benefits.

Confirmation and records

The Entertainer should send you a cancellation confirmation email within 24 hours of cancellation. If you cancel via app store, you also get confirmation from Apple or Google. Save all of these emails-they prove your cancellation date if disputes arise later.

Warning: If you're charged after your cancellation date, you have evidence to dispute the charge with your bank or the National Consumer Commission.

Refund eligibility and how to claim

Most people cancel because they want their money back. Here's exactly when you qualify and how to secure a refund.

When you're eligible for a refund

The Entertainer's stated policy: you receive a full refund if you request it within 30 days of purchase and you (or any family members on a shared account) have not redeemed any offers. "Redeemed" means actually using a discount code or visiting a venue with your membership active.

Browsing offers counts as exploration, not redemption. If you've looked at the app but not made a purchase using a discount code, you still qualify.

• Purchased less than 30 days ago: you're eligible
• Haven't redeemed any offers: you're eligible
• Family members on your account also haven't redeemed: you're eligible
• More than 30 days old: check The Entertainer's policy-some extensions exist for loyalty members

Processing time and exceptions

After The Entertainer approves your refund, expect 7 to 10 business days for the money to appear in your bank account. Processing time depends on your bank's refund queue, so refunds sometimes take up to 14 days.

If you purchased through Apple or Google Play, the situation is more complex. Apple and Google manage the transaction, so their refund timelines apply (typically 14 days for Apple, 48 hours for Google). However, you can also request The Entertainer honour their 30-day refund promise by contacting support separately.

Pro tip: Keep your bank statements for the month of cancellation and the month after. If a refund doesn't appear, you can prove to your bank when you requested it and when you expected to receive it.

Common mistakes people make when cancelling the entertainer

Cancellation seems simple, but small errors create delays and lost refunds. Learning these mistakes now saves you frustration later.

Mistake 1: cancelling only on the app store without contacting support

Many people cancel through Apple App Store or Google Play and assume they're done. This stops auto-renewal but doesn't trigger a refund request. The Entertainer won't know you want money back unless you ask directly.

Fix: Always email The Entertainer support after app store cancellation, stating clearly that you want a refund under their 30-day policy.

Mistake 2: waiting beyond 30 days to request a refund

You have one month from purchase to request a refund. After day 30, The Entertainer's standard policy does not cover you, even if you never opened the app.

Fix: As soon as you decide to cancel, email support. One day makes the difference between eligibility and ineligibility.

Mistake 3: not recording your cancellation reference number

When support confirms your cancellation, they issue a reference number (e.g., "EE-2025-098765"). Without this, you can't prove you cancelled if a dispute arises.

Fix: Always ask for a reference number and save it alongside the email confirmation.

Mistake 4: not following up if you don't receive confirmation

Some cancellation emails land in spam folders or support fails to reply within a week. Many people assume silence means approval and later discover they were still charged.

Fix: If you don't hear back within 5 business days, send a follow-up email with your original cancellation request quoted. If still no reply after 10 days, escalate to the National Consumer Commission.

Mistake 5: assuming your bank can cancel for you

Your bank cannot cancel The Entertainer's subscription. Your bank can only dispute or reverse charges after you've been billed. Cancelling directly with The Entertainer prevents the charge in the first place.

Fix: Always cancel directly with The Entertainer, then inform your bank if you're disputing a charge that shouldn't have happened.

Cancellation checklist for the entertainer

Use this checklist to ensure nothing is missed and you have full documentation of your cancellation.

How to escalate if the entertainer refuses to cancel or refund

Most cancellations go smoothly, but if The Entertainer ignores your request or refuses a refund you're entitled to, you have legal remedies.

Step 1: send a formal demand letter

Document everything in a formal email (or posted letter) to The Entertainer at their Johannesburg address. State the date you requested cancellation, the reference number, the amount you're owed, and that you expect resolution within 10 business days. This creates a legal record.

Step 2: dispute the charge with your bank

If The Entertainer continues to charge you after cancellation, contact your bank and dispute the charge. Your bank can reverse unauthorised charges within 90 days in most cases. Provide your cancellation confirmation and the disputed transaction statement.

Step 3: lodge a complaint with the national consumer commission

If the bank and The Entertainer both fail to resolve the issue, lodge a formal complaint with South Africa's National Consumer Commission (NCC). The NCC investigates violations of the Consumer Protection Act and can order refunds plus penalties.

You don't need a lawyer-complaints are filed online and NCC mediation is free. Visit the NCC website (ncc.org.za) to lodge your case.

The entertainer contact information for south africa

This is where to send your cancellation request and escalation.

Primary contact: johannesburg regional office

The Entertainer's Africa headquarters handles all South African cancellations and refund requests.

• Email: Check the support portal at support.theentertainerme.com for the current cancellation contact email
• Address: The Entertainer, Johannesburg, South Africa
• Support portal: support.theentertainerme.com (includes the official cancellation help article)
• Reference article: "How do I cancel my membership?" on their support site

Note: The global office in Amersham, UK handles global policy but cannot process local refunds. Always contact Johannesburg for fastest resolution.

Final thoughts on cancelling the entertainer

Cancelling a subscription should be simple, and it is when you follow the right steps. The Entertainer gives you a 30-day refund window and clear cancellation channels-your job is to use them before that window closes.

Remember: you have consumer rights under South African law. If The Entertainer refuses to cancel or blocks your refund unfairly, the National Consumer Commission and your bank are escalation tools that work. Document everything from the first email onward, keep reference numbers, and save confirmation emails.

Stopee has helped thousands of consumers cancel subscriptions cleanly and recover refunds they deserve. Whether you're cancelling because you rarely used The Entertainer or you've found better value elsewhere, Stopee empowers you with the knowledge to cancel confidently, without frustration or hidden charges. Visit Stopee (stopee.com) for guides on cancelling dozens of other services, and use our resources to protect your wallet and your time.