Manage Bumper

How to cancel bumper and protect your vehicle history subscription in singapore

What bumper is and why you might want to cancel

Bumper is a subscription service that gives you access to vehicle history reports, VIN checks, and automotive insights. You can use it to check a car before you buy, track service records, or monitor vehicle condition over time. The service works across web, iOS, and Android, and you can also access it through partner dealerships across Singapore.

Most Singaporeans subscribe to Bumper for one of two reasons: they need a single vehicle history report (a one-time purchase around S$44), or they commit to a monthly or quarterly membership plan that bundles multiple reports and rewards. However, if you've found the service doesn't meet your needs, your circumstances have changed, or you simply want to stop paying, Stopee is here to walk you through the cancellation process step by step.

When cancellation makes sense

You might cancel Bumper if the reports aren't detailed enough for your needs, if you've completed your vehicle purchase and no longer need ongoing monitoring, if you're unhappy with the pricing in SGD, or if you've discovered a more affordable alternative. Whatever your reason, Stopee understands that the cancellation process can feel unclear, and we're committed to making it transparent.

The cost of staying subscribed

If you're on a monthly plan at approximately S$35 per month, you're committing S$420 annually. A quarterly plan at roughly S$68 per three months costs around S$272 per year. These charges add up fast if you're not actively using the service. That's why cancelling promptly-before your next billing cycle-is so important.

Your consumer rights in singapore and what they mean for you

As a consumer in Singapore, you're protected by the Consumer Protection (Fair Trading) Act. This law requires businesses to trade fairly and honestly with you, and it gives you specific rights around refunds, cooling-off periods, and dispute resolution.

Cooling-off and refund entitlements

Bumper's standard terms do not explicitly advertise a 14-day cooling-off period or automatic refunds for cancellations. However, Singapore's Consumer Protection framework allows you to request a refund if you believe the service has not been delivered as promised or if there are material defects in the offer. If Bumper refuses to engage with your refund request in good faith, you can escalate to the Consumers Association of Singapore (CASE) or file a claim with the Small Claims Tribunal if the amount warrants it.

Pro tip: Document everything-your subscription date, charges, and any communication with Bumper support. This evidence is invaluable if you need to escalate a dispute.

Your right to accurate billing information

Bumper must provide you with clear, upfront pricing before you subscribe. If charges appear on your statement that you didn't authorise, or if the service was billed in a currency (USD) without clear SGD conversion displayed beforehand, you have grounds to dispute the charge. Contact Bumper immediately and ask for a full breakdown of the charge and the exchange rate applied.

Cancellation methods: choose the right path for you

Bumper offers multiple cancellation channels depending on where you subscribed. Stopee recommends choosing the method that gives you the clearest confirmation, which is usually email or the web portal with a logged-in account.

Cancel via the bumper website

If you subscribed directly through bumper.com or through a web link, this is your fastest route. You have three options to initiate cancellation from the web.

1. Log into your Bumper account on the website
   • Go to your account settings or billing page
   • Look for a "Cancel My Account" or "Manage Subscription" button
   • Follow the on-screen prompts to confirm cancellation
   • Take a screenshot of the confirmation page for your records
2. Use the online chat or Contact Us form
   • Click "Contact Us" on the website
   • Select "Cancel My Account" or "Billing Support"
   • Describe your request clearly: "I want to cancel my Bumper subscription effective immediately"
   • Request written confirmation by email
3. Email Bumper support directly
   • Send your request to the Bumper customer service email address
   • Include your account email, full name, and the date you wish the cancellation to take effect
   • Ask for a cancellation confirmation number in the reply
   • Keep this email thread for your records

Warning: Do not assume that simply stopping your use of the service cancels your subscription. Bumper will continue to charge you unless you actively cancel through one of these channels.

Cancel through the apple app store (iOS)

If you subscribed via your iPhone or iPad, you must cancel through Apple, not through Bumper. Apple handles the billing, not Bumper.

1. Open the Settings app on your iOS device
2. Tap your name at the top of the screen
3. Tap "Subscriptions"
4. Find and tap "Bumper"
5. Tap "Cancel Subscription"
6. Confirm the cancellation when prompted
7. You'll see a message confirming your subscription will end at the next billing date

Pro tip: Your access to Bumper continues until the end of your current billing period, even after you cancel. You won't lose reports or data mid-cycle.

Cancel through google play (Android)

If you subscribed via an Android phone or tablet, Google handles your billing. Cancel through the Google Play app, not Bumper itself.

1. Open the Google Play app on your Android device
2. Tap the menu icon (three horizontal lines) in the top left corner
3. Tap "Account"
4. Tap "Subscriptions"
5. Select "Bumper" from your list of active subscriptions
6. Tap "Cancel subscription"
7. Follow the prompts and confirm your choice

Warning: Uninstalling the Bumper app from your device will not cancel your subscription. You must use the steps above. The app store subscription and the app itself are separate.

Cancel via phone support

If you prefer to speak to a representative, Bumper offers phone support. This method creates a live record of your cancellation request, which can be helpful if there's any dispute later.

1. Call Bumper's support line during business hours
2. Explain clearly: "I would like to cancel my Bumper subscription"
3. Provide your account email and full name
4. Ask for a confirmation number and the effective cancellation date
5. Request that the representative email you a written confirmation
6. Verify the date your final charge will occur

Bumper pricing and plans in singapore

Understanding what you're paying for helps you decide whether Bumper is worth keeping. Here's a breakdown of Bumper's main offerings and their SGD equivalents.

Prices shown are approximate SGD conversions from USD and may vary due to exchange rate fluctuations and local taxes applied by Apple App Store or Google Play. Your actual charge may differ slightly.

What happens immediately after you cancel

Cancelling your Bumper subscription is emotionally straightforward, but the behind-the-scenes details matter. Here's exactly what to expect in the hours and days after you submit your cancellation request.

Your access and billing

Once you cancel, Bumper stops charging you for future billing periods. You will not receive any more invoices or recurring charges. However, if you're cancelling mid-month, you remain responsible for paying for the remainder of your current subscription period unless Bumper explicitly agrees otherwise. Your access to reports and the service continues until your current billing period ends.

For example, if you cancel on the 15th of the month and your monthly billing renews on the 20th, you keep full access through the 19th, and no charge occurs on the 20th.

Your account data and reports

Your account and any vehicle history reports you've saved remain accessible according to Bumper's data retention policy. Bumper does not automatically delete your account when you cancel. If you want your account closed permanently or your data deleted, you must contact Bumper support separately and request this in writing. Make this request clear and keep the confirmation email.

Pro tip: Download or screenshot any reports you need before cancelling. Once your account is deleted, you may lose access to past reports.

Will you receive a refund from bumper

Refunds are the most common question Stopee receives from Bumper subscribers. The answer depends on how you subscribed and your circumstances.

Refunds for direct web subscriptions

If you subscribed directly through bumper.com, Bumper considers refund requests on a case-by-case basis. They do not offer automatic refunds simply for cancelling, but they may refund you if you have a valid reason (such as technical failure to deliver the service, or if you cancelled within a very short window of subscribing).

1. Email Bumper support at their customer service address or call their support line
2. Explain your reason for requesting a refund clearly and concisely
3. Include your account email, subscription dates, and the amount charged in SGD
4. Ask specifically: "I would like to request a refund for my Bumper subscription"
5. Typically, Bumper permits one refund per subscription cycle; repeated requests may be refused
6. If approved, the refund may take up to 30 days to appear in your bank account or on your credit card statement

Warning: Do not make multiple refund requests. Bumper may flag your account if you repeatedly ask for refunds or attempt chargebacks without contacting them first. This can result in permanent account suspension.

Refunds for app store purchases (Apple and google)

If you subscribed through the Apple App Store or Google Play, your billing is handled by Apple or Google, not by Bumper. This means Bumper cannot process your refund directly. You must request the refund from the app store itself.

• Apple App Store refunds: Go to reportaproblem.apple.com, find your Bumper charge, and request a refund. You can also contact Apple Support directly.
• Google Play refunds: Open Google Play, go to your account, find the Bumper charge, and tap "Report a problem." Google typically allows refunds within 48 hours of purchase.
• Bumper does not receive or process these refund requests, so follow the app store's process directly.

Pro tip: App store refunds are easiest to obtain if requested within 48 hours of the charge. After that window, the stores are less likely to grant a refund, though you can still try.

Common cancellation mistakes to avoid

Cancelling a subscription sounds simple, but many people make preventable errors that delay the process or result in unwanted charges. Stopee wants to help you avoid these pitfalls so your cancellation goes smoothly.

Mistake 1: uninstalling the app instead of cancelling the subscription

Deleting the Bumper app from your phone does absolutely nothing to cancel your subscription. Your account and billing remain active. You will be charged again at the next billing date, and you'll have no way to access the service. Always cancel through the app store settings or through Bumper's website first.

Mistake 2: assuming an email confirmation is enough

If you cancel via email, wait for a written reply from Bumper with a confirmation number or cancellation date. If you don't receive a response within 24-48 hours, follow up. A one-way email can get lost, and you could be charged again without proof that you requested cancellation.

Mistake 3: cancelling just before your billing date without checking the exact date

If your subscription renews on the 20th of the month and you cancel on the 19th, you may still be charged on the 20th because the cancellation hasn't fully processed. Cancel at least 3-5 days before your billing date to be safe. Check your confirmation email for the exact date your next charge is scheduled.

Mistake 4: not requesting a refund if the service failed

If Bumper didn't deliver the reports you paid for, or if the website was down during your subscription period, you have every right to ask for a refund. Many people cancel and accept the loss without asking. Don't. Contact Bumper and explain the issue.

Step-by-step cancellation checklist for bumper

Use this checklist to ensure you've completed every step and avoided any gaps in your cancellation process.

When to escalate your cancellation issue

In most cases, your cancellation will process smoothly. However, sometimes Bumper might ignore your request, charge you after cancellation, or refuse a legitimate refund. Stopee recommends knowing your escalation options in advance.

Step 1: contact bumper directly (second attempt)

If your first cancellation request didn't work, contact Bumper again via a different channel. If you emailed, call. If you called, email. Document the reference number or name of the person you spoke to, and ask them directly why your previous cancellation didn't process.

Step 2: file a dispute with your bank or app store

If Bumper charged you after you cancelled and won't refund you, contact your bank or credit card provider and dispute the charge. Provide your cancellation confirmation as evidence. Most banks will reverse the charge within 7-14 days. Similarly, if you subscribed via Apple or Google, file a complaint with them and reference your cancellation attempt.

Step 3: escalate to CASE or the small claims tribunal

If the amount is significant (generally above S$5,000 for district court, S$10,000 for the Small Claims Tribunal depending on jurisdiction), and Bumper refuses to engage, contact the Consumers Association of Singapore (CASE) to file a formal complaint. CASE can mediate disputes and escalate serious violations to regulatory authorities. The Small Claims Tribunal offers a faster, lower-cost alternative to civil court for claims under its jurisdiction limits.

How stopee helps you cancel smarter and safer

Cancelling a subscription shouldn't require detective work or hours on hold. Stopee has helped thousands of consumers cancel unwanted services by providing clear, step-by-step guidance tailored to Singapore's consumer laws and each service's specific cancellation process. We cut through the confusion, flag the common traps, and empower you to take control of your subscriptions and protect your wallet.

Whether you're cancelling Bumper today or planning to cancel another service, visit Stopee.com to find detailed cancellation guides for hundreds of services, plus resources on your consumer rights in Singapore. We believe transparency and empowerment are your right, and we're committed to making cancellation straightforward, quick, and fair.

Bumper's registered office (Singapore)

Bumper is operated by BumperBuddy Pte. Ltd., a company registered in Singapore. If you need to escalate your cancellation issue or send formal correspondence, you can reference this entity. Most cancellations are handled via digital channels (email, web, app store), but this office information may be useful if you file a formal complaint or pursue legal action through the Small Claims Tribunal.

For cancellation support, contact Bumper through the email address, phone number, or web portal listed in their support section. Stopee recommends keeping all correspondence as evidence of your cancellation request, especially if issues arise later.