Manage Deeper

How to cancel deeper in singapore and claim your consumer rights

What is deeper

Deeper is a subscription service that delivers personalized coaching, voice analysis tools, and premium content to help you improve your communication skills. You access the service through the web or mobile app, with some physical devices available under separate return policies.

How deeper works

You sign up for a subscription plan that grants access to premium features, coaching resources, and voice training tools. The billing model depends on where you subscribed: directly through deeper.com or via the App Store or Google Play. This matters because cancellation methods differ by platform, and Stopee recommends clarifying your subscription source before you attempt to cancel.

Core service features

Members unlock voice depth analysis, personalized training modules, and premium coaching depending on your chosen plan. Physical devices sold separately come with warranty coverage and a 14-day return window. Your subscription renewal date, plan tier, and payment method are all managed in your account dashboard or through your app store settings.

Pricing and plans available in singapore

Deeper offers three subscription tiers for the Deepr app on the Singapore App Store, all billed in SGD (Singapore dollars). Here is the complete pricing breakdown:

Annual plans offer the best per-month value. Stopee advises checking your last invoice or app store receipt to confirm which tier you are currently on before cancelling, as this affects your access timeline after cancellation.

When you should cancel deeper

You might decide to cancel Deeper for legitimate reasons: you have achieved your coaching goals, the service no longer fits your routine, or you have found a competitor that better suits your needs. Stopee acknowledges that subscription fatigue is real, and your choice to cancel is valid.

Common reasons to cancel

• You have completed your voice training goals and no longer need regular coaching.
• The subscription cost no longer aligns with your budget or usage frequency.
• You prefer a competitor platform with features that match your learning style.
• You signed up by accident or during a trial period and forgot to cancel in time.
• Technical issues or poor customer service have eroded your confidence in the brand.

Reasons to pause before cancelling

If you are cancelling due to cost, ask yourself whether a cheaper plan (like the weekly option at $6.98) might work instead. If you are unhappy with progress, reach out to Deeper support first to ask about alternative training modules or a brief pause option. Stopee recommends a quick conversation with customer support before you commit to cancellation, as many subscriptions offer loyalty discounts or customized solutions for retained members.

How to cancel deeper on the web

If you signed up directly through deeper.com or the Deeper website, follow these steps to cancel your web subscription. Your cancellation request will be processed by Deeper's billing team within 1-2 business days.

1. Log in to your Deeper account at deeper.com using your email and password.
   • If you have forgotten your password, click "Forgot password" and follow the reset email.
   • Use a device with a stable internet connection to avoid timeout errors.
2. Navigate to your account settings or subscription dashboard.
   • Look for a menu labeled "Billing," "Subscription," or "Account."
   • Some accounts show billing settings in a side menu; others use a top navigation bar.
3. Locate your active subscription and select the cancel or pause option.
   • You may see options to pause for 1-3 months or cancel immediately.
   • Deeper will ask for a cancellation reason; answer honestly but briefly.
4. Confirm your cancellation request by clicking the final "Cancel subscription" button.
   • Warning: Do not refresh the page during confirmation, as this may cause duplicate cancellation requests.
   • Wait for a success message or confirmation page to appear.
5. Check your email for a cancellation confirmation from Deeper within 10 minutes.
   • Save this email or take a screenshot for your records.
   • If you do not receive a confirmation within 30 minutes, contact Deeper support to verify cancellation status.

Pro tip: Before you cancel, log in and export any voice recordings, coaching notes, or progress data you wish to keep. Deeper retains account data according to its privacy policy, but exporting your own files guarantees you have a backup. Stopee recommends this step for all coaching platforms, as losing your personal records is frustrating and preventable.

How to cancel deeper via app store or google play

If you subscribed through Apple's App Store or Google Play Store, you must cancel through that platform's subscription settings, not through the Deeper app itself. Deeper cannot process these cancellations for you, and support tickets may delay your request by several days.

Cancel on apple app store (iPhone or iPad)

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not open the Deeper app itself; use the App Store home screen.
2. Tap your profile icon in the top right corner of the App Store.
   • This is usually a circular avatar or silhouette icon.
   • If you see "Account," tap it instead.
3. Select "Subscriptions" from the menu.
   • You will see a list of all active subscriptions linked to your Apple ID.
   • Scroll down if the list is long.
4. Find "Deepr - Deepen Your Voice" and tap it to open the subscription details.
   • Verify the current billing amount and renewal date.
   • Check that this is the correct subscription before proceeding.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Apple will ask you to confirm; do not change your mind at this prompt unless you want to keep the subscription.
   • You may see offers to switch to a cheaper plan; ignore these unless you genuinely prefer a lower tier.
6. Confirm that the subscription status now shows "Expires on [date]" rather than "Renews on [date]."
   • Take a screenshot of this confirmation screen for your records.
   • Warning: Some users mistake "Expires" for "Still Active"-both mean your subscription will end, but "Expires" confirms cancellation is pending.

Cancel on google play store (Android)

1. Open the Google Play Store app on your Android device.
   • Use the official Google Play app, not a third-party store or sideloaded app.
2. Tap your profile icon in the top right corner.
   • This appears as a circle with your profile photo or initial.
3. Select "Payments and subscriptions" from the menu.
   • Then tap "Subscriptions."
   • You will see all active subscriptions on your Google account.
4. Tap on the "Deepr" subscription to view its details.
   • Verify the renewal date and current charge amount.
   • Ensure you are looking at the correct app if you have multiple subscriptions.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google will ask you to confirm and may offer a retention discount; decline unless you wish to keep the service.
6. Verify the cancellation status now displays "Expires on [date]" rather than "Auto-renews."
   • Save a screenshot as proof of cancellation.
   • Pro tip: Google Play sends a confirmation email to your registered Google account within minutes. Check your email for this notification, as it serves as official documentation of your cancellation request.

Stopee emphasizes that you cannot cancel an App Store or Google Play subscription by uninstalling the app or contacting Deeper support. You must use your device's app store settings directly. Attempting other methods will only delay your cancellation and may result in unexpected charges.

What happens after you cancel deeper

After cancellation is confirmed, your access and billing change according to a specific timeline. Understanding this timeline prevents confusion and helps you plan your next steps.

Your access after cancellation

You retain full access to your Deeper account and all premium features until the end of your current billing period. This means if you cancel on day 5 of a monthly cycle, you enjoy premium features through the end of that month. After the expiration date, your account downgrades to free tier (if available) or loses all premium access.

App Store and Google Play subscriptions follow the same rule: you keep access until the paid period ends. This is enforced by the app store, not by Deeper, so even if you delete the app, your subscription access remains active until expiration.

Billing and recurring charges

Deeper stops billing after your current period ends. You will not be charged again unless you manually resubscribe. If you are charged after cancellation, contact Deeper support or your app store provider within 30 days to request a reversal. Stopee advises keeping your cancellation confirmation email for at least 60 days, as billing disputes may require proof of your cancellation request.

Your data and account

Deeper retains your account data, voice recordings, coaching notes, and personal settings according to its privacy policy. If you want to delete your data completely, log in and submit a data deletion request through your account settings or contact support directly. Before you cancel, download any voice files or training notes you wish to preserve, as Deeper may delete inactive accounts after 12 months.

Will you get a refund from deeper

Refund eligibility depends on where you subscribed and the circumstances of your cancellation. Stopee recommends understanding these policies before you decide to cancel, as they may affect your choice to pause or switch plans instead.

Web subscription refunds

Payments for web subscriptions (deeper.com) are generally non-refundable. Deeper does not issue partial refunds for the remainder of your current billing period, even if you cancel on day 1 of a monthly renewal. However, Singapore consumer law allows exceptions if Deeper has misrepresented its service, failed to deliver as promised, or breached your consumer rights under the Consumer Protection (Fair Trading) Act.

• If you believe Deeper has misrepresented features or deliberately concealed limitations, you have grounds to request a refund.
• Contact Deeper support with your complaint and request a refund, citing the specific misrepresentation.
• If Deeper refuses, escalate to the Consumers Association of Singapore (CASE) for mediation or lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS).
• Keep your cancellation confirmation, purchase receipts, and all communication with Deeper as evidence.

App store and google play refunds

Apple and Google handle all refunds for App Store and Google Play purchases. Deeper cannot reverse these transactions. To request a refund on these platforms, use your app store's official refund request process within 14-48 hours of purchase:

• Apple: Go to your iTunes/App Store account settings, select "Purchase History," find the charge, and click "Report a Problem." Apple typically issues refunds within 5-10 business days.
• Google: Open Google Play, tap your profile, select "Payments and subscriptions," tap "Subscriptions," find the charge, and request a refund. Google processes refunds within 3-5 business days.

Warning: App store refund windows are strict. Apple allows 14 days; Google allows up to 48 hours for subscriptions. After this window closes, you must contact Deeper directly, and refunds are unlikely unless you have legal grounds.

Physical device returns

If you purchased a Deeper physical device, you have 14 days from delivery to request an unconditional return. Deeper will refund the full purchase price if you return the device and all included parts in original condition via a support ticket. Review Deeper's returns and warranty policy directly for shipping instructions and condition requirements.

Your consumer rights in singapore

As a consumer in Singapore, you are protected by the Consumer Protection (Fair Trading) Act, which gives you specific rights when purchasing services like Deeper. Stopee emphasizes that these rights are not optional; they are enforceable by law, and you can use them to contest unfair practices or demand refunds if Deeper breaches them.

Key protections under singapore law

• Right to truthful information: Deeper must not misrepresent features, pricing, or cancellation terms. If marketing claims do not match reality, you can request a refund or compensation.
• Right to fair contract terms: Deeper cannot impose terms that are unreasonably unfavorable or hidden in fine print. Cancellation terms must be transparent and easy to understand.
• Right to cancel within a cooling-off period: Depending on how you purchased (web vs. app store), you may have a 7-14 day cooling-off period to cancel for any reason. Check Deeper's Terms and Conditions for its specific policy.
• Right to dispute unfair charges: If Deeper charges you after cancellation or without authorization, you can dispute the charge with your payment provider or contact CASE for support.

How to escalate a complaint

If Deeper refuses to refund you or ignores your cancellation request, you have formal complaint channels:

1. Contact Deeper support in writing (email or support ticket) with a clear explanation of your issue, the date of your complaint, and the refund or action you are requesting. Keep a copy of this communication.
2. If Deeper does not respond within 14 days or refuses your request, lodge a complaint with the Consumers Association of Singapore (CASE) at case.org.sg. CASE offers free mediation and can pressure companies to comply.
3. For systemic unfair trading practices, file a report with the Competition and Consumer Commission of Singapore (CCCS) at cccs.gov.sg.
4. If the dispute involves a credit card or payment issue, contact your bank and request a chargeback within 120 days of the charge.

Stopee recommends keeping all documentation: confirmation emails, screenshots, payment receipts, and all communication with Deeper. This evidence is invaluable if your complaint escalates to CASE or CCCS.

Common mistakes when cancelling deeper

Cancelling a subscription sounds simple, but small errors can leave you facing unexpected charges or confusion. Stopee has documented the most frequent mistakes, and you can avoid all of them with a moment of care.

Uninstalling the app without cancelling the subscription

Deleting the Deeper app from your phone does not cancel your subscription. App store subscriptions continue to renew and charge even if the app is uninstalled. You must use your app store's subscription settings (Apple Settings or Google Play) to cancel; anything else is incomplete. Check that your subscription status shows "Expires on [date]" in your app store settings before you delete the app.

Confusing "pause" with "cancel"

Some platforms offer a pause option that temporarily suspends charges while keeping your account active. If you select pause, your subscription will resume after the pause period ends, and billing will restart automatically. If you want to end the subscription permanently, choose "cancel" every time, not pause. Read the confirmation screen carefully before you submit any request.

Cancelling but forgetting to save confirmation details

Deeper or your app store sends a cancellation confirmation email, often within minutes. If you delete this email without saving it, you have no proof of cancellation if you are charged again. Take a screenshot of your app store subscription status showing "Expires on [date]," and save your cancellation confirmation email for at least 60 days. This is your evidence if a dispute arises.

Missing the app store refund window

Apple and Google have strict refund windows: 14 days for Apple, 48 hours for Google. If you cancel outside this window, you will not automatically receive a refund through the app store. You must contact Deeper support directly, and even then, refunds are unlikely without legal grounds. Check your purchase date immediately and request an app store refund if you are within the window.

Not checking your billing date before cancelling

If you cancel just before your renewal date, you may avoid an extra charge. If you cancel just after renewal, you have already paid for a full period and will not receive a refund. Before you cancel, log in and note your next renewal or billing date. If you are within 1-2 days of renewal, consider waiting until after it, then cancelling immediately to minimize waste. Stopee recommends this simple timing check before you submit any cancellation request.

Your post-cancellation checklist

After you cancel Deeper, use this checklist to confirm everything is in order and protect yourself from billing errors or account surprises.

• I have received a cancellation confirmation email or screenshot from Deeper or my app store.
• I have verified my subscription status now shows "Expires on [date]" and no longer shows "Renews on [date]."
• I have saved my cancellation confirmation and screenshots to a folder or email for at least 60 days.
• I have exported any voice files, training notes, or personal data I want to keep from my Deeper account.
• I have made a note of my subscription expiration date and added it to my calendar as a reminder.
• I have checked my payment method (credit card or bank account) to ensure no charge occurs after cancellation.
• If I cancelled within the app store refund window, I have submitted a refund request to Apple or Google with a brief explanation.
• I have read Deeper's cancellation and data retention policies to understand how long my account data will be kept.

Comparison: keep deeper or cancel

You might be uncertain whether cancelling is the right decision. This comparison table helps you weigh the pros and cons of keeping your subscription versus ending it.

Stopee advises that if your only concern is cost, try downgrading to the weekly plan ($6.98) first. This allows you to stay engaged without a large recurring charge. If you are unhappy with the coaching quality or approach, contact support to ask about alternative modules before you cancel permanently.

Contact and company details for deeper

If you need to contact Deeper for support, escalate complaints, or request data deletion, use this information. The official contact address and support channels are confirmed in Deeper's Terms and Conditions and Privacy Policy.

Legal entity information

• Company name: Deeper, UAB
• Registered address: As stated in Deeper's Terms and Conditions and Privacy Policy (please consult those documents for the full legal address, as Deeper does not maintain a Singapore office)
• Service website: deeper.com or deeper.network (for physical devices)
• Support channel: Submit a request through your Deeper account dashboard or contact Deeper's support email as listed in your account welcome message

For complaints and disputes

• Consumers Association of Singapore (CASE): case.org.sg or call 1800-6100-6800 for free mediation and dispute resolution
• Competition and Consumer Commission of Singapore (CCCS): cccs.gov.sg for unfair trading practice complaints
• Your payment provider: Contact your bank or credit card issuer to dispute or chargeback unauthorized charges within 120 days of the transaction

Conclusion: take control of your subscriptions

Cancelling Deeper is straightforward once you know which platform you subscribed through and follow the correct steps for that channel. Whether you cancel via the web, App Store, or Google Play, your key actions are the same: log in, find your subscription settings, confirm cancellation, and save proof.

Remember that Singapore consumer law protects you. If Deeper misrepresents its service or refuses to honor your cancellation, you have formal escalation channels through CASE and CCCS. Use them without hesitation.

Stopee has helped thousands of consumers cancel subscriptions, recover refunds, and avoid billing traps. Whether you are cancelling because you have achieved your goals, found a better alternative, or simply need to cut costs, your decision is valid. Visit Stopee.com to review other subscription services, access step-by-step cancellation guides, and learn about your consumer rights across all platforms. You deserve clarity, control, and refunds when you are entitled to them.