Manage Copper

How to cancel copper in singapore: a clear step-by-step guide to ending your subscription

What is copper and why you might want to cancel

Copper is a digital hair care service that offers personalised tips, product recommendations and tutorials designed to help you manage copper-toned hair routines. The service is operated locally in Singapore and provides tailored guidance to maintain vibrant, healthy copper shades.

You might be thinking about cancelling Copper for several reasons: you've achieved your hair goals, prefer a different service, want to reduce monthly expenses, or discovered the platform doesn't align with your needs. Whatever your reason, Stopee is here to walk you through the process clearly and ensure you understand your rights before you take action.

Understanding your consumer rights before you cancel

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing services. Under this legislation, you have the right to fair dealing, transparent billing and clear cancellation terms. If Copper fails to deliver as promised or charges you without consent, you can escalate complaints to the Competition and Consumer Commission of Singapore (CCCS).

Before you cancel, familiarise yourself with Copper's Terms of Service. Stopee recommends taking screenshots of any promises made during purchase and keeping records of billing communications. This documentation becomes vital if you need to dispute charges or request a refund later.

Pricing and plan options for copper

Understanding what you're paying for helps you decide whether cancellation is the right choice for your budget and needs.

Stopee notes that if you signed up through Apple App Store or Google Play Store, you'll need to cancel through those platforms rather than Copper directly. This is a crucial distinction that many subscribers miss.

How to cancel copper through the web app

The web app is the fastest and most straightforward way to cancel your subscription. First, ensure you own the account or have permission from the account owner to proceed.

1. Sign in to your Copper account on the web app using your email and password.
   • If you've forgotten your password, use the "Forgot password" option to reset it before continuing.
   • Verify your identity by entering any verification code sent to your registered email.
2. Navigate to your Settings menu by clicking your profile icon in the top-right corner.
   • Look for a gear icon or profile drop-down menu.
   • Select "Account Settings" or "Settings" from the options presented.
3. Find and click the "Billing" or "Subscription" section.
   • This shows your current plan, renewal date and payment method.
   • Check your next billing date before proceeding-cancellation takes effect at renewal, not immediately.
4. Click "Request Cancellation" or "Cancel Subscription".
   • You may be asked to confirm your reason for cancelling-this feedback helps Copper improve.
   • Some services offer a discount or pause option at this stage; review any offers before committing to cancellation.
5. Confirm the cancellation request by clicking "Yes, cancel my account" or similar.
   • Your account will remain active through the end of your current paid period.
   • You will not be charged again after your renewal date passes.
6. Screenshot or save the cancellation confirmation page for your records.
   • Stopee strongly recommends keeping this proof in case billing disputes arise later.
   • Note the confirmation number and the final renewal date shown on screen.

Pro tip: Export or download any saved hair routines, product lists or personal notes from your account before the renewal date. Once your account is deleted, this data may not be retrievable.

How to cancel copper through the support team

If the web app cancellation option isn't working or you need personalised help, contact Copper's Billing Support directly. This method is slower but sometimes necessary for account-specific issues.

1. Open the Copper app or web app and look for the chat or help icon.
   • Usually found in the bottom-right corner or within the Settings menu.
   • Select "Contact Support" or "Chat with Us".
2. Compose a clear message stating: "I would like to cancel my Copper subscription effective [your next renewal date]."
   • Include your account email address so the support team can locate your account quickly.
   • Mention your subscription plan (monthly or annual) and your current billing cycle.
3. Send your cancellation request and wait for a response.
   • Copper's support team typically replies within 24 hours during business days.
   • Responses may take longer on weekends or public holidays in Singapore.
4. Once support confirms your cancellation, reply to save the confirmation email.
   • This email is your proof of cancellation and should be kept for at least 12 months.
   • If you don't receive a response within 24 hours, send a follow-up message.

Warning: Only the account owner can request cancellation through support. If you're not the primary account holder, you'll need permission from that person to proceed.

How to cancel copper through app store or google play

If you subscribed to Copper via Apple App Store or Google Play Store, you must cancel through those platforms. Cancelling through the Copper app or website will not prevent charges from Apple or Google.

Cancelling on apple app store (iPhone or iPad)

1. Open the App Store app on your iPhone or iPad.
   • Tap the account icon (your profile photo) in the top-right corner.
   • Select "Subscriptions".
2. Find and tap "Copper" from your active subscriptions list.
   • If Copper doesn't appear, scroll down to ensure you're viewing active subscriptions, not expired ones.
3. Tap "Cancel Subscription" or the red "X" button.
   • Read any retention offers Apple displays; you can reject these and proceed to cancel.
4. Confirm the cancellation by tapping "Confirm" when prompted.
   • Your subscription will stop renewing after your current billing period ends.
   • Take a screenshot of the cancellation confirmation screen.

Cancelling on google play (Android)

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top-right corner.
   • Select "Payments and subscriptions".
2. Tap "Subscriptions" from the menu options.
   • You'll see a list of all active subscriptions linked to your Google account.
3. Select "Copper" from the list.
   • This opens your subscription details page.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • Google may offer discounts or pause options-review these before confirming cancellation.
5. Follow the prompts to confirm and take a screenshot of the final confirmation.
   • Your Copper subscription will end at the next renewal date, and you won't be charged again.

Pro tip: If you've subscribed through both the web app and an app store, you may need to cancel both separately. Check all your payment methods to ensure no duplicate charges occur after cancellation.

What happens after you cancel copper

Cancellation is a process, not an instant action, and understanding the timeline helps you prepare your final days as a user.

Your access and account status

When you request cancellation through any method, your account remains fully active and accessible until your next renewal date. You retain all features, tutorials and personalised recommendations during this period. Copper does not restrict access after you submit a cancellation request.

On the renewal date, your account transitions to inactive status. You will no longer be charged, and your login may stop working within 24-48 hours after the renewal date passes. Plan to export or screenshot any content you wish to keep before this deadline.

Your data and personal information

Most digital services, including Copper, allow you to request your personal data before deletion. Stopee recommends exporting any saved hair routines, product preferences, progress photos or notes from within your account settings before cancellation takes effect.

After your account is deleted, recovery of this information may become difficult or impossible. If you plan to return to Copper later, keeping copies ensures you won't lose your customised profile.

Billing and final charges

You will not be billed after your current payment cycle ends. If you cancelled mid-cycle, you retain access through the remainder of that paid period at no additional cost. Check your billing history in the app or on your payment method statements to confirm the final charge matches your subscription plan.

Will you receive a refund after cancelling copper

Refund eligibility depends on when you cancel and the circumstances surrounding your request. Stopee strongly advises understanding Copper's refund policy before committing to cancellation.

Standard refund policy

Copper's stated position is that refunds are not offered for unused time after cancellation in standard circumstances. This means if you cancel mid-cycle, you do not receive a pro-rata credit for the remaining days. You forfeit access to the service at the end of your paid period.

To protect yourself, use Copper extensively during your subscription period and time cancellations to coincide with your renewal date. This approach ensures you receive full value from each payment.

Exceptions: when you may receive a refund

Copper's Terms of Service may contain narrow exceptions allowing refunds in specific situations:

• If Copper terminates the service entirely without cause, you may be entitled to a refund of prepaid but unused fees proportional to the cancellation date.
• If you discover Copper has materially breached its service contract-for example, billing errors, unauthorised charges or complete loss of promised features-you may have grounds for a refund claim.
• If Copper fails to deliver the service as advertised or advertises features that do not exist, you may dispute the charge with your payment provider.

How to request a refund if you believe you qualify

First, contact Copper's support team with clear documentation of the issue. Explain which Terms of Service clause you believe applies and why you qualify for an exception. Keep copies of all correspondence.

If support declines your refund, escalate your dispute to your credit card company or payment provider. Under Singapore's Consumer Protection Act, you have the right to request a chargeback if the service was not delivered as promised. Provide your payment provider with screenshots of Copper's promises, proof of non-delivery and the support team's responses.

For disputes beyond resolution with your payment provider, contact the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg. Stopee recommends filing a formal complaint if you believe Copper has violated consumer protection rights.

Common mistakes to avoid when cancelling copper

Cancellation can feel overwhelming, and it's easy to miss crucial steps that leave you vulnerable to unexpected charges or data loss.

Mistake one: cancelling through only one method

If you subscribed to Copper through both the web app and Google Play, cancelling through just the web app does not stop charges from Google. You must cancel through every platform where you hold an active subscription. Check your payment method statements for all Copper charges in the past 12 months to identify every subscription pathway.

Mistake two: ignoring the renewal date

Copper's cancellation request takes effect on your next renewal date, not immediately. If you cancel on the 15th but your renewal date is the 28th, your access continues and you remain charged through the 28th. Stopee advises timing your cancellation strategically: if you cancel close to the renewal date, you maximise the value of your final payment.

Mistake three: not exporting your data

Once your account is deleted, saved routines, preferences and notes vanish. If you've built customised hair care profiles, screenshot or download them before cancellation. Most services offer a data export feature in Settings-use it.

Mistake four: losing your cancellation confirmation

If a billing dispute arises months later, proof of cancellation becomes essential. Save the confirmation email, screenshot the web app confirmation page or keep your support chat history. File these documents in a dedicated folder for at least 12 months.

Mistake five: forgetting to check for hidden subscriptions

Some services tie trial periods or family plans to your account. Before cancelling, verify you're not sharing a Copper subscription with family members who may still be using it. Cancelling the main account could affect dependent users.

Your cancellation checklist for copper

Use this checklist to ensure a smooth and complete cancellation process without surprises.

How stopee helps you cancel subscriptions confidently

Cancelling subscriptions shouldn't feel stressful or confusing. Stopee (stopee.com) is your trusted resource for step-by-step cancellation guides across hundreds of services in Singapore and beyond. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and navigate consumer rights with clarity and confidence.

Whether you're cancelling Copper or any other digital service, Stopee provides transparent, jargon-free instructions tailored to your specific situation. Our guides include consumer protection law references, insider tips to avoid billing traps and clear escalation pathways if services refuse your cancellation request.

Visit Stopee today to explore guides for other services you may be considering cancelling. Stopee empowers you to take control of your spending, protect your data and understand your rights as a consumer in Singapore's digital marketplace.

Contact copper to verify your cancellation

If you need to speak with Copper directly or verify your cancellation status, contact the company through the details below. Ban Soon Cheong Pte Ltd operates Copper.sg in Singapore.

Copper singapore contact information

Head office and support enquiries can be directed to the registered address listed on Copper's official website under the "Locate Us" section. Visit copper.sg and navigate to the "Contact Us" page for current phone numbers, email addresses and business hours.

For immediate assistance, use the in-app chat feature if your account is still active. If you've already cancelled and need to dispute a charge, contact your payment provider (credit card company, Apple or Google) to escalate the matter.

Stopee recommends keeping a record of all contact attempts, including dates, times and the names of support representatives you speak with. This documentation strengthens your position if you need to file a formal complaint with the CCCS later.