Manage Casting Networks

How to cancel casting networks in singapore: your complete step-by-step guide

What casting networks is and why you might want to leave

Casting Networks is an online platform that connects actors, performers and creatives with casting directors across film, television, theatre and commercial projects. The service lets you build a professional profile, upload your headshots and showreel, and submit directly to casting calls posted by industry professionals.

You access these features through the web platform or mobile apps available on iOS and Android. A free tier gives you basic profile creation, but premium membership unlocks advanced submission tools, priority visibility and full app access.

Why actors in singapore cancel

Many performers find that Casting Networks works best during active audition seasons. If you are between projects, relocating, or simply not receiving relevant casting calls, the monthly subscription becomes unnecessary overhead. Others cancel because they prefer competing platforms, feel overwhelmed by the volume of submissions, or want to consolidate their presence elsewhere.

Stopee is here to help you understand exactly what happens when you walk away and how to do it cleanly.

Key things you should know before you cancel

Your profile remains visible to casting directors even after cancellation, which protects your previous work exposure. However, you lose the ability to submit to new castings and cannot access premium features once your subscription ends. Refunds are generally not available for user-initiated cancellations, though exceptions exist if Casting Networks cancels your account on their side.

Casting networks pricing and membership plans

Understanding what you are paying helps you decide whether cancellation saves you money or whether a pause might serve you better.

Current pricing in singapore dollars

Casting Networks displays pricing in multiple currencies depending on where you subscribe. If you purchased through the iOS App Store in Singapore, you pay in SGD. The web platform typically shows USD, GBP, EUR or AUD pricing instead.

What the premium membership includes

When you pay, you unlock unlimited casting submissions, priority profile visibility, advanced filtering tools and the full mobile app experience. You also gain access to exclusive casting calls and higher placement in casting director searches. The free tier limits submissions and restricts app functionality.

How to cancel casting networks via web account settings

Cancelling through your account dashboard is the fastest and most straightforward path, giving you immediate confirmation and a clear audit trail.

Step-by-step cancellation on desktop or mobile browser

1. Sign in to your Casting Networks account at castingnetworks.com using your email and password.
2. Navigate to your Account Settings or Membership section (usually found in a menu icon or profile dropdown).
   • Look for labels like "Subscription", "Billing" or "Manage Membership".
   • If you cannot find the section immediately, scroll down the settings page or check a "Billing & Payments" tab.
3. Locate the cancellation or "Manage Subscription" button and select it.
   • The platform may ask you to confirm your reason for leaving (this is optional feedback, not a barrier).
   • You may be offered a discount or pause option at this point; ignore these unless you genuinely want to stay.
4. Confirm your cancellation request.
   • You will receive an on-screen confirmation message.
   • Screenshot or save this confirmation for your records.
5. Check your email inbox (including spam folders) for a cancellation confirmation email within 24 hours.
6. Your access will continue until the end of your current paid period; you will not be charged again.

Pro tip: Always save your confirmation email or screenshot. If Casting Networks later claims you never cancelled, you have written proof to escalate with customer support or your payment provider.

How to cancel casting networks via iOS app store

If you subscribed through the Apple App Store, you must cancel through Apple's subscription settings rather than in the Casting Networks app itself.

Cancellation steps on iPhone or iPad

1. Open the Settings app on your Apple device.
2. Tap your name at the top of the screen (your Apple ID profile).
   • This is not "Settings" within Casting Networks; it is your device's main Settings app.
3. Select "Subscriptions" from the menu.
   • You will see a list of all active subscriptions linked to your Apple ID.
4. Find "Casting Networks" in the list and tap it.
5. Tap "Cancel Subscription" (or similar wording offered by Apple).
   • Apple will confirm your cancellation immediately.
   • You will receive an email confirmation from Apple, not from Casting Networks.
6. Verify the cancellation status shows "Expires [date]" rather than "Renews [date]".

Warning: Deleting the Casting Networks app does not cancel your subscription. You must cancel through Apple's subscription settings, or your membership will auto-renew and charge your payment method.

Pro tip: If your subscription renewed before you cancelled, you have up to 45 days to request a refund from Apple directly through the App Store. See "Refunds" below for details.

How to cancel casting networks via customer support

If you cannot access your account or the self-service cancellation is not working, contact the support team directly.

Steps to request cancellation through support

1. Visit the Casting Networks privacy and contact page at castingnetworks.com/privacy/.
2. Locate the contact form or support email address.
   • Most platforms offer a web form; some may list a direct email.
3. Write a clear, brief cancellation request:
   • Example: "I wish to cancel my Casting Networks premium membership effective immediately. My account email is [your email]. Please confirm cancellation in writing."
4. Include your full name, account email and the date of your request.
5. Submit the form and wait for a response (typically 2 to 5 business days).
6. Save the support ticket number or confirmation message for your records.
7. Once you receive written confirmation, your subscription will cease at the end of your current paid period or immediately, depending on Casting Networks' policy.

Pro tip: Support requests can take longer than web-based cancellations. If you are cancelling within your billing cycle, web cancellation is faster and gives instant proof.

What happens to your profile and access after cancellation

Cancellation feels sudden, but Casting Networks preserves your professional presence in ways you may not expect.

Your profile visibility and casting history

Your profile photos, videos, bio and casting history remain visible to casting directors even after you cancel. This is intentional: your past work speaks for itself. Casting directors can still discover you through searches and may contact you based on previous submissions.

You can reactivate your account at any time and resume submissions without rebuilding your profile from scratch.

Access timeline and what you lose

If you cancel via the website, your premium access continues until the end of your current paid term. You cannot submit new castings or access premium tools from that moment forward, but you retain read-only access to your profile.

If you cancel via the iOS App Store, Apple's rules determine the timing. Typically you lose app access immediately, though you can still log in via the web for 24 to 48 hours while the cancellation processes.

Pro tip: Download or screenshot any casting call links or notes you want to keep before cancellation takes effect. After cancellation, you lose the ability to view live casting opportunities.

Refunds: when casting networks will reimburse you

Understanding refund eligibility matters because non-refundable policies are common but not absolute, especially under Singapore consumer law.

Standard company refund policy

Casting Networks' published terms state that purchases are non-refundable for routine user-initiated cancellations. If you cancel your subscription, you will not receive a refund for your current billing cycle, even if you cancel on day one of a new month.

This means Stopee advises timing your cancellation strategically: cancel on the last day of your billing cycle to maximise the value you extract before losing access.

Exceptions: company-initiated cancellations and refund rights

Casting Networks does offer refunds in specific cases. If Casting Networks cancels your account (rather than you cancelling), they state they will refund all unused full months and issue a full refund for any partially used month. This is rare but protects you if the company suspends your membership.

Additionally, if you subscribed via the iOS App Store, Apple's refund policies may override Casting Networks' non-refund stance. Apple allows refund requests within 45 days of purchase for any reason.

How to request a refund if you believe you qualify

1. Gather all proof: your receipt email, the date of purchase, your payment method statement and screenshots of any billing discrepancies.
2. Contact Casting Networks support via castingnetworks.com/privacy/ with a clear refund request.
   • State your reason: accidental charge, duplicate billing, company error or unused service.
   • Attach your proof and ask for a specific refund amount.
3. If you subscribed via iOS, submit a refund request to Apple simultaneously.
   • Open the App Store app, tap your profile icon, then go to "Purchase History".
   • Find the Casting Networks charge, tap it and select "Report a Problem".
   • Choose "I would like a refund" and explain briefly.
   • Apple will respond within 24 to 48 hours.
4. Keep records of both requests and allow 5 to 7 business days for responses.

Pro tip: If Casting Networks refuses a refund and you believe you have a valid claim under Singapore's Consumer Protection (Fair Trading) Act, Stopee recommends escalating to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).

Your consumer rights in singapore

Singapore's consumer protection laws give you rights even when a company's terms say otherwise.

The consumer protection (Fair trading) act and your rights

The Consumer Protection (Fair Trading) Act (CPFTA) protects you against unfair trading practices, misrepresentation and non-compliance with consumer guarantees. While online subscriptions are not universally covered by a statutory 14-day cooling-off right, CPFTA principles apply if:

• You were misled about the service, features or pricing.
• Casting Networks failed to deliver promised functionality (e.g., the app crashes and prevents submissions).
• The company engages in unconscionable conduct (e.g., charging you without clear consent).
• The subscription terms are unfairly weighted against you.

Practical escalation steps if disputes arise

If Casting Networks refuses to refund or respond to your cancellation request, you have formal channels.

1. Document everything: screenshots of your account, all emails, transaction records and the dates of your requests.
2. Send a formal demand letter to Casting Networks (their headquarters is in Los Angeles; their privacy page lists contact details).
   • Keep your letter professional and reference the specific breach or failure.
   • Offer a reasonable resolution window (e.g., 14 days).
3. If Casting Networks does not respond, file a complaint with CASE (www.case.org.sg).
   • CASE will mediate between you and the company at no cost.
4. As a final escalation, contact the CCCS if you believe anti-competitive or deceptive conduct has occurred.

Stopee has helped thousands of Singapore consumers navigate disputes with overseas subscription services. Consumer protection is not just a policy; it is a right.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, yet preventable errors cost people time and money.

Top pitfalls and how to sidestep them

Mistake 1: Cancelling only in the app. Many performers delete the Casting Networks app thinking this stops the subscription. It does not. The app is just an interface; your subscription lives in the App Store or on Casting Networks' servers. Always cancel through the original platform (web account settings or iOS subscription manager), not by deleting the app.

Mistake 2: Missing the confirmation email. Cancellation confirmations often land in spam or promotional folders. If you do not see a confirmation within 24 hours, log in to your account and verify the subscription status manually. Do not assume silence means success.

Mistake 3: Cancelling mid-cycle and expecting an immediate refund. Casting Networks will not refund your current paid period unless you qualify for an exception. If you want to minimise waste, wait until the last day of your billing cycle to cancel.

Mistake 4: Not saving proof. Screenshots and emails are your only defence if Casting Networks claims you never cancelled. Support your case with timestamped evidence every single time.

Mistake 5: Ignoring auto-renewal after cancellation. If you cancel via web but a technical glitch causes a duplicate charge, your payment provider will not automatically reverse it. Monitor your bank or credit card statement for the next two billing cycles to confirm charges have truly stopped.

Stopee recommends setting a phone reminder to check your statement 7 to 10 days after your cancellation date. Peace of mind is worth a two-minute verification.

Cancellation checklist and final steps

Use this checklist to confirm you have completed every critical step.

Why stopee exists and how we help you cancel with confidence

Subscription services are designed to be easy to join and deliberately hard to leave. Hidden menus, confusing support channels and non-refundable policies create friction that benefits the company, not you.

Stopee was created to flip that dynamic. We cut through the jargon, walk you through every platform and ensure you understand your rights before you take action. Our guides are written by consumer advocates who have fought refund battles and know exactly what evidence and steps matter.

Whether you are cancelling Casting Networks to save S$40 a month, focus on a competing platform or take a break from auditions, Stopee is your trusted partner in the process. We have helped thousands of consumers cancel subscriptions cleanly and recover unfair charges. Your next cancellation is just as important.

Contact and corporate details for casting networks

Primary headquarters: Casting Networks, LLC, Los Angeles, California, United States.

Secondary office: New York, New York, United States.

Support contact: castingnetworks.com/privacy/ (contact form and email).

Website: castingnetworks.com

iOS App: Casting Networks (Apple App Store, S$39.98 monthly).

If you need help with your cancellation or have questions about refunds, Stopee is here. Visit stopee.com to explore guides for hundreds of subscription services and learn how to cancel confidently in Singapore.