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Cancel Lasting: Step-by-Step Guide
How to cancel lasting and understand your subscription rights in singapore
What is lasting and why you might want to cancel
Lasting is a subscription-based app and web service that delivers guided relationship coaching, therapy-style sessions, and couples workshops designed to help you build stronger communication and personal growth skills.
You access the service through your device-whether that's via the Apple App Store, Google Play, or directly through the Lasting website-and your subscription grants you timed access to structured lessons, reminders, and habit-tracking tools.
Main features and what you get
When you subscribe to Lasting, you gain access to weekly modules, full-year learning programs, and interactive exercises that sync across your account.
The service focuses on relationship skills development through video lessons and guided exercises, though the exact features depend on your subscription tier and when you purchased.
Why cancellation matters
Many subscribers cancel because they've completed their learning goals, found the content doesn't match their needs, or discovered better-value alternatives.
Understanding how to cancel cleanly-and knowing your rights as a Singapore consumer-protects you from unexpected recurring charges and ensures you're not locked into a service you no longer use.
Your consumer rights in singapore and what protection you have
As a consumer in Singapore, you have legal protections that apply directly to how Lasting treats your subscription.
Consumer protection (Fair trading) act protections
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) shields you against unfair trade practices, including misleading subscription terms, hidden recurring charges, and deceptive cancellation processes.
This means Lasting cannot use dark patterns to make cancellation deliberately difficult, hide the true cost of renewal, or misrepresent when your subscription will end.
If Lasting's cancellation process is intentionally obscured or their "no refund" policy conflicts with what was displayed at purchase, you have grounds to escalate your complaint to the Consumers Association of Singapore (CASE).
Your refund rights under singapore law
While Lasting states that subscription fees are generally non-refundable, Singapore consumer law includes exceptions.
If you can prove that the service was faulty, defective, or fundamentally different from what was described during purchase, you have the right to request a refund within a reasonable timeframe.
A blanket "no refunds" clause does not override consumer protection law, especially if Lasting failed to deliver the advertised features or the service was never fit for purpose.
How to cancel lasting based on where you purchased
Your cancellation method depends entirely on whether you subscribed through Apple, Google, or Lasting's own website.
This is critical: you cannot cancel an Apple or Google subscription from inside the Lasting app-you must use the app store where you bought it.
Cancelling if you purchased via apple app store
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the Settings menu.
- Select Subscriptions from the options that appear.
- Find Lasting in your active subscriptions list.
- Tap on Lasting and select Cancel Subscription.
- Choose your reason for cancellation (optional but helpful for Lasting to collect feedback).
- Confirm cancellation when prompted.
Pro tip: Apple will immediately show you an "expires on" date confirming when your access ends. Take a screenshot of this screen for your records.
Warning: You cannot cancel an Apple subscription from within the Lasting app itself-this is a common mistake that leaves users still paying. You must use Settings.
Cancelling if you purchased via google play
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Navigate to Subscriptions.
- Locate Lasting in your list of active subscriptions.
- Tap on Lasting and select Cancel subscription.
- Confirm the cancellation by tapping Cancel subscription again.
Pro tip: Google Play sends a confirmation email to your account email address within minutes. Check your inbox and spam folder for this confirmation.
Warning: Like Apple, you cannot cancel a Google Play subscription from inside the Lasting app. The cancellation option inside Lasting typically redirects you to Google Play-do not rely on in-app options alone.
Cancelling if you purchased directly from lasting's website
- Visit the Lasting website and sign in to your account.
- Navigate to My Account or account settings (usually found in a profile menu or dashboard).
- Look for a Subscription or Billing section.
- Find your active subscription and select the Cancel option.
- Lasting will ask you to confirm cancellation and may prompt you for feedback.
- Complete the cancellation process.
Pro tip: Direct website cancellations often display an "expires on" date immediately. Write this date down and save a screenshot of your account settings page showing the cancelled status.
Warning: Some services show a confirmation message but do not send email receipts. Do not assume you are cancelled without logging back in and verifying the status yourself within 24 hours.
What happens to your access after you cancel
Cancellation does not mean instant lockout-you paid for a specific period, and Singapore consumer law supports you keeping access until that period expires.
Access during your remaining subscription period
If you cancel a prepaid subscription partway through-say you bought annual access and cancel after two months-you retain full access to Lasting until your paid year ends.
Your account will display an "expires on" date, typically shown as a countdown or specific date in your profile or account settings.
You can continue using all features, downloading content, or completing lessons without interruption until that expiration arrives.
What happens on your expiration date
Once your paid period ends, Lasting automatically blocks access to your account.
You will not be charged again because cancellation prevents renewal, even if your payment method is still on file with Apple, Google, or Lasting.
If you change your mind, you can resubscribe at any time by purchasing a new plan through your original platform.
Refund policy, exceptions, and how to claim if you qualify
Lasting's stated policy is that subscription fees are non-refundable once the billing cycle has begun.
However, this policy has important exceptions under Singapore law, and knowing when you qualify makes all the difference.
When refunds are possible
You may qualify for a refund if the service is faulty, fails to deliver advertised features, or was purchased through fraudulent means.
A faulty purchase might include: the app crashing immediately, content being unavailable despite payment, or billing errors where you were charged multiple times.
Pro tip: Lasting gives you a 14-day window to report a faulty purchase if you took action immediately after discovering the problem. Contact Lasting support within this period with proof-transaction IDs, screenshots, and receipts.
Refunds for apple and google play purchases
If you bought through Apple App Store or Google Play, you must request a refund from Apple or Google directly, not from Lasting.
Both platforms allow refund requests within a limited window (typically 14-48 hours of purchase, though exceptions exist for clearly faulty services).
Use your device settings to navigate to the original purchase, select it, and tap Report a Problem or Request a Refund.
Refunds for direct lasting website purchases
For subscriptions purchased directly on the Lasting website, contact Lasting support with your transaction ID and a clear explanation of the issue.
If they refuse a refund that you believe violates consumer protection law, you have the right to escalate to the Consumers Association of Singapore (CASE).
Pro tip: Keep all receipts, email confirmations, transaction IDs, and screenshots of the problem (such as crashing app screens or missing content). These are your evidence when filing a complaint.
Pricing, plans, and what you're paying for
Understanding Lasting's pricing structure helps you decide if the cost justifies keeping the subscription or if cancellation is the right move.
Current pricing and plan options
| Plan | Price (approximate) | Billing period | What you get |
|---|---|---|---|
| Annual subscription (promotional) | US$59 (approx. SGD 80) | 12 months | Full access to guided therapy sessions, couples workshops, weekly modules, habit tracking, and content sync across devices |
| Monthly subscription | Varies by region | 1 month (auto-renews) | Same features as annual but at a higher per-month cost; easier to cancel without long commitment |
Note: Singapore does not show a dedicated SGD price in Lasting's official material, so local App Store or Google Play listings may show different amounts based on currency conversion and regional pricing.
If promotional pricing is no longer available, you may see a higher base rate when you renew-this is why monitoring your subscription cost is important.
Common mistakes people make when cancelling lasting
Cancellation seems straightforward, but small errors leave you still paying weeks after you thought you quit.
Mistake 1: cancelling from inside the lasting app instead of the app store
The Lasting app may show a "manage subscription" button that seems to let you cancel, but it typically just redirects you to Apple, Google, or the website.
Many users tap this, get redirected, and assume they've cancelled when they actually haven't completed the process.
Always verify that the platform (Apple Settings, Google Play, or Lasting website) shows your subscription as cancelled or set to expire-do not trust in-app messaging alone.
Mistake 2: not saving cancellation confirmation
Screenshots and confirmation emails are your proof if a dispute arises later.
Without documentation, you have no evidence if Lasting's billing system glitches and charges you again, or if you need to file a complaint with CASE.
Capture the "expires on" date, any confirmation message, and your transaction history in your screenshots.
Mistake 3: assuming cancellation happens immediately
Cancellation is processed immediately by Apple and Google, but your access continues through the paid period.
Do not assume that because you cancelled yesterday, the subscription is over today.
Log back into your account within 24 hours to verify the cancellation status and confirm the expiration date Lasting is showing you.
Mistake 4: forgetting to remove your payment method
Cancelling the subscription is not the same as removing your card from the platform.
If you later reactivate Lasting by accident or if a glitch triggers an unwanted renewal, your card will be charged automatically.
After cancelling, review your Apple, Google, or Lasting account and consider removing or updating your payment method if you do not plan to resubscribe.
How stopee can help you understand your cancellation options
Navigating subscription cancellation and consumer rights can feel overwhelming, especially when you are unsure whether you qualify for a refund under Singapore law.
Stopee at stopee.com is designed specifically to guide you through these situations with clear, step-by-step instructions and honest consumer insights.
Whether you need help understanding the exact cancellation steps for your device, want to know if you have grounds for a refund, or need to escalate a dispute with Lasting, Stopee breaks down your options in plain language.
Stopee has helped thousands of consumers cancel subscriptions, recover refunds, and assert their rights when companies use dark patterns or misleading billing practices.
If Lasting's cancellation process feels deliberately confusing, or if you believe their refund refusal violates your consumer protections, Stopee's guides also explain how to file a complaint with CASE and what documentation you need.
Checklist before and after you cancel lasting
Use this checklist to ensure your cancellation is complete and documented.
| Task | Before cancelling | After cancelling |
|---|---|---|
| Check your billing platform | Confirm subscription active on Apple, Google, or Lasting website | Verify platform shows cancelled or "expires on" date |
| Save proof | Screenshot current subscription status | Take screenshot of cancellation confirmation and expiration date |
| Review usage | Download any content you want to keep | Note final access date to plan your use |
| Check for refund eligibility | Document any faults or missing features (with screenshots) | If faulty, contact support within 14 days with evidence |
| Payment method | N/A | Consider removing card from the platform to prevent accidental reactivation |
| Verify 24 hours later | N/A | Log in again to confirm cancellation is still showing; check email for confirmation |
Summary and next steps
Cancelling Lasting is straightforward when you use the correct platform, but your rights as a Singapore consumer extend beyond simply stopping payments.
Remember: if your subscription was faulty, if the service failed to deliver advertised features, or if Lasting used dark patterns to prevent cancellation, you have legal grounds to request a refund and escalate to CASE.
Stopee at stopee.com provides detailed guides, checklists, and escalation templates specifically designed to help Singapore consumers cancel confidently and recover refunds when they qualify.
Use the step-by-step instructions in this guide, save your cancellation proof, and do not hesitate to contact Lasting support or CASE if the service refuses to honour your consumer rights.
Stopee has helped thousands of consumers navigate subscription cancellations, dispute unfair refusal policies, and hold companies accountable-and we are here to support you through this process too.