Manage Lasting

How to cancel lasting and protect your legal documents: your complete south african guide

Understanding lasting and why you might want to cancel

Lasting is a subscription-based service that helps you create, manage, and store legal documents like Lasting Power of Attorney (LPA) agreements online. The platform guides you through required steps and keeps your documents secure, but some features only work with an active paid subscription.

You may decide to cancel for many reasons: you've completed your legal documents, the cost no longer fits your budget, or you prefer handling your legal affairs differently. Whatever your reason, Stopee understands that cancelling should be straightforward and transparent. This guide walks you through every step, platform by platform, so you stay in control of your subscription and your data.

How lasting's subscription model works

Lasting offers tiered access through paid subscriptions billed via three different channels: Apple App Store, Google Play, or Lasting's own website. Your subscription tier unlocks document templates, legal guidance, and storage features. The critical point: where you bought your subscription determines where you must cancel it. Cancelling from within the Lasting app itself will not stop your billing, so you need to follow the platform-specific steps outlined in this guide.

Why stopee exists to help you

At Stopee, we've guided thousands of South African consumers through subscription cancellations, and we know the frustration of unclear instructions and hidden billing traps. Lasting's system requires you to navigate Apple, Google, or their web portal separately from the app itself, which confuses many users. We're here to demystify that process and empower you to cancel on your own terms.

Your consumer rights in south africa

South Africa's Consumer Protection Act (CPA) gives you real protections when cancelling Lasting, even if Lasting's own terms say subscriptions are non-refundable.

The consumer protection act and cooling-off rights

Under the CPA, you have a 5-business-day cooling-off period from the date of purchase if you entered into the subscription agreement distance (online or by phone). This means if you subscribed to Lasting online, you can typically request a full refund within 5 business days, no questions asked. After that window closes, your rights depend on whether Lasting has breached its terms or misled you about features.

When lasting must refund you

Even if Lasting claims all fees are non-refundable, the CPA requires them to refund you if:

• You're within the 5-business-day cooling-off period from purchase.
• The subscription fails to meet the standard of quality, durability, and fitness for purpose that you reasonably expected.
• Lasting misrepresented the features or access you would receive.
• You paid for a premium tier but couldn't access promised tools or document templates.

Stopee recommends documenting any service failures (screenshots of broken features, error messages, or missing documents) because these become your evidence if you need to escalate a refund dispute to the National Consumer Commission.

How to cancel lasting on your iPhone

If you purchased your Lasting subscription through Apple App Store, you must cancel through your iPhone Settings, not from within the Lasting app itself.

Step-by-step cancellation via apple app store

1. Open the Settings app on your iPhone and tap your Apple ID profile picture at the top of the screen.
   • You'll see your name, email, and phone number displayed.
2. Tap Subscriptions from the menu that appears.
   • This shows all active and expired subscriptions linked to your Apple ID.
3. Find and tap Lasting in the list.
   • You'll see your current plan, the next renewal date, and billing history.
4. Tap Cancel Subscription at the bottom of the screen.
   • Apple may offer you a discount to stay subscribed; ignore this if you want to cancel.
5. Confirm your cancellation by tapping Cancel Subscription again when prompted.
   • You'll receive an email from Apple confirming the cancellation within minutes.
6. Keep the Apple confirmation email as proof for your records.
   • If you dispute a charge later, this email proves when you cancelled.

Pro tip: Cancel at least 24 hours before your renewal date to avoid an unwanted charge. Apple still sometimes bills you if you cancel within hours of renewal, so plan ahead.

Warning: Deleting the Lasting app from your iPhone does NOT cancel your subscription. You must follow the steps above. Many users delete the app and think they're done, then find a surprise charge next month.

How to cancel lasting on android or via the web

Android users and those who subscribed through Lasting's website must cancel through their respective platforms-Google Play for Android phones, or Lasting's online account for web purchases.

Cancelling through google play on android devices

1. Open the Google Play app on your Android phone and tap your profile icon in the top right corner.
   • This is usually a circular icon with your initial or profile picture.
2. Select Payments and subscriptions from the menu.
   • You'll see "Payments," "Subscriptions," and other account options.
3. Tap Subscriptions to view all active paid subscriptions.
   • Lasting should appear in this list if you subscribed via Google Play.
4. Select Lasting and review your plan details, next billing date, and pricing.
   • Google Play shows exactly when your next charge will occur.
5. Tap Cancel subscription at the bottom of the screen.
   • Google may ask why you're cancelling; you can skip this or provide feedback.
6. Confirm cancellation when the confirmation dialog appears.
   • Google sends a confirmation email to your registered account email address.

Pro tip: Before cancelling, download or screenshot your Lasting documents to your device or cloud storage. Once your subscription ends, access to some features may be restricted, though you typically retain access until the end of your paid period.

Cancelling a web-based lasting subscription

1. Visit Lasting's website and sign in with your email and password.
   • If you've forgotten your password, use the "Forgot password?" link.
2. Navigate to My Account or Account Settings (usually found in a user menu or footer).
   • Look for a link labeled "Account," "Settings," "Billing," or "Subscriptions."
3. Find your subscription section and review its status.
   • If it says "renews on" [date], your subscription is active.
   • If it says "expires on" [date], your subscription is already cancelled.
4. If your subscription is active, locate the Cancel Subscription or Manage Subscription button.
   • Lasting's web interface varies, so look carefully in billing or account tabs.
5. Click Cancel Subscription and confirm when prompted.
   • Lasting should display a confirmation message on screen and send an email to your registered address.
6. Save or screenshot the confirmation page as proof of cancellation.
   • This becomes essential if a dispute arises.

Warning: Deleting your Lasting account does NOT automatically cancel your subscription if you paid via Google Play, Apple, or web billing. Account deletion and subscription cancellation are separate actions. You must cancel your subscription first through the payment platform, then delete your account if you wish.

What happens to your access and data after you cancel

Cancelling a subscription can feel like losing access overnight, but Lasting typically gives you a grace period so you're not locked out immediately.

Your access after cancellation

When you cancel your Lasting subscription, you retain full access to your documents and features until the end of the billing period you've already paid for. For example, if you cancel on 15 March with a renewal date of 30 March, you can still access everything until 30 March. On 31 March, premium features become unavailable unless you resubscribe.

This gives you time to download, screenshot, or export your documents before losing access. Stopee strongly recommends doing this immediately after cancelling so you're never caught without your important legal documents.

What happens to your account and documents

Cancelling your subscription does not automatically delete your Lasting account or stored documents. Your account remains in the system with your documents saved, but you lose access to premium editing and viewing tools if your subscription tier required them.

If you want your account and all associated data completely removed, you must follow Lasting's account deletion process separately. This is a distinct action from cancellation. To delete your account, sign into Lasting, navigate to Account Settings or Privacy options, and look for a "Delete Account" or "Request Data Deletion" button. Lasting may ask you to confirm via email before permanently removing your data.

Understanding lasting's refund policy and your options

Lasting's standard policy states that subscription fees are non-refundable, but South African consumer law may override that claim in certain situations.

When lasting will (and won't) refund you

Lasting itself will not refund you simply because you change your mind, even within days of purchase. However, you have legal grounds to request a refund if:

• You're within 5 business days of purchase (cooling-off period under the CPA).
• Lasting failed to deliver the features or quality promised in its marketing.
• The subscription doesn't work as advertised (broken document tools, inaccessible templates, or error messages that prevent you from completing documents).
• Lasting misrepresented access rights or required features.

Pro tip: If you believe you qualify for a refund under the CPA, request it in writing to Lasting's support team with a clear subject line like "Cooling-Off Period Refund Request" or "Service Quality Refund Request." Include your invoice, cancellation confirmation, and any screenshots showing service failures. Stopee recommends sending this via email so you have a timestamped record.

Refunds if you paid through apple app store or google play

If you subscribed through Apple App Store or Google Play, refunds are processed through Apple or Google directly, not through Lasting. Lasting cannot issue refunds for App Store or Play Store purchases because Apple and Google handle all billing.

To request a refund:

• Apple App Store: Visit reportaproblem.apple.com, sign in, find your Lasting subscription charge, and select "Report a Problem." Choose your reason (didn't intend to purchase, doesn't work as described, etc.) and submit. Apple reviews your claim and typically responds within 48 hours.
• Google Play: Open the Google Play app, tap your profile icon, go to Payments and subscriptions, select Subscriptions, find Lasting, and tap Report an issue. Explain your reason and submit. Google processes disputes similarly to Apple.

Keep your original purchase receipt or order confirmation from Apple or Google, as they'll ask for it. Stopee advises gathering screenshots of any service issues or broken features before filing a refund request, as this strengthens your case.

Lasting's pricing plans across south africa

Lasting offers multiple subscription tiers at varying price points, and South African pricing may differ depending on your app store currency settings.

Current pricing (South african rand, ZAR)

Notice that annual plans offer better value than paying monthly. For example, Lasting Premium at R259.99 monthly costs R3,119.88 per year, while the annual plan is R1,299.99-a saving of nearly R1,820. However, annual plans also lock your money in for 12 months, so only choose annual if you're confident you'll use Lasting for a full year.

Common mistakes that delay your cancellation

Cancelling should be simple, but small missteps can leave you billed for months without realizing it. We've seen this happen to thousands of consumers, and we want to help you avoid the same traps.

The app deletion trap

The most common mistake is deleting the Lasting app and assuming the subscription is cancelled. It isn't. Your subscription lives in Apple's, Google's, or Lasting's billing system, not in the app itself. Deleting the app removes it from your phone but leaves the subscription active and billing. Check your bank or credit card statement 30 days later and you'll see a fresh charge you didn't expect.

Cancelling too late in your billing cycle

If you cancel on 29 March but your renewal date is 30 March, some payment systems may still process the charge on 30 March. Your cancellation might take 24 to 48 hours to fully process, which can mean a race against the clock. Stopee recommends cancelling at least 3 to 5 days before your renewal date to ensure the cancellation fully processes before any charge is attempted.

Forgetting to save your documents first

Once your subscription ends, you lose access to premium editing tools and may have difficulty downloading or exporting your documents. If your LPA or other legal documents are locked in Lasting and you cancel without backing them up, you could lose critical paperwork. Download or screenshot all important documents while you still have active access.

Confusing account deletion with subscription cancellation

You can cancel your subscription but keep your account active (so you can view documents read-only), or delete your account entirely (which removes all data). These are two separate steps. Many users think deleting their account cancels their subscription, but it doesn't. Always cancel the subscription through your payment platform first, then decide separately whether to delete your account.

Your cancellation checklist

Use this checklist to ensure you've completed every step and protected yourself against surprise charges.

• Identify where you purchased Lasting (Apple App Store, Google Play, or web).
• Download or screenshot all your important documents and legal templates from Lasting.
• Note your current renewal date and plan name from your account or billing statement.
• Follow the platform-specific cancellation steps above (iPhone Settings, Google Play app, or Lasting web portal).
• Confirm the cancellation by checking the on-screen confirmation message.
• Save or screenshot the cancellation confirmation and the confirmation email you receive.
• Check your bank or credit card statement 30 to 45 days later to confirm no charge appears.
• If a charge does appear, contact your bank or the payment platform (Apple/Google) immediately with your cancellation confirmation as proof.
• Decide whether to delete your Lasting account (separate step) or keep it to view archived documents.

When to escalate and get help from authorities

Most cancellations go smoothly, but if Lasting refuses to honour a refund or continues billing after you've cancelled, South African consumer protection gives you a clear escalation path.

If lasting won't refund you

First, request a refund in writing via email to Lasting's support team (usually support@getlasting.com or a contact form on their website). Include:

• Your account email and subscription plan name.
• The date you purchased and the date you cancelled.
• Your original invoice or order confirmation.
• A clear reason for the refund request (cooling-off period, service failure, misrepresentation, etc.).
• Any screenshots showing service issues or broken features.

Give Lasting 14 days to respond. If they refuse or don't reply, escalate to the National Consumer Commission (NCC). The NCC investigates complaints under the CPA and can compel Lasting to refund you if your claim is valid. You can file a complaint at the NCC website (www.ncc.org.za) or visit a local NCC office.

Pro tip: Stopee recommends documenting every communication with Lasting support-save emails, screenshots of in-app messages, and any phone call dates and times. This evidence becomes crucial if you escalate to the NCC.

How stopee helps you stay protected

Cancelling a subscription should never feel like a fight, yet many South African consumers find themselves confused, overcharged, or trapped by unclear instructions. At Stopee, we've built guides like this one to empower you with knowledge and step-by-step clarity. Stopee has helped thousands of consumers cancel Lasting and other services on their own terms, reclaim control of their billing, and understand their consumer rights under South African law.

We're not here to judge your decision to cancel. We're here to make sure you can do it quickly, safely, and without losing important documents or money to surprise charges. Whether you're cancelling Lasting because you've completed your legal documents, found a better service, or simply need to cut costs, Stopee is your ally.

Contact and dispute resolution information

If you need to contact Lasting for support or dispute resolution, the company lists the following address in its Terms of Service and Privacy Policy:

Lasting ℅ Talkspace
2578 Broadway #607
New York, NY 10025
United States

You can also reach Lasting's support team via email or the contact form on their website (getlasting.com). For billing disputes or refund requests specifically, email support with your invoice number and subscription plan name.

If Lasting fails to respond to your refund request within 14 days, or if they refuse a refund you believe you're entitled to under the Consumer Protection Act, file a formal complaint with the National Consumer Commission at www.ncc.org.za. The NCC investigates complaints free of charge and can order Lasting to refund you, issue credit, or correct misleading terms.

Cancelling Lasting doesn't have to be stressful. By following this guide, understanding your rights, and staying organized with documentation, you stay in control of your subscription and your money. Stopee is here whenever you need clarity on cancellation, refunds, or your consumer protections-because you deserve straightforward, honest guidance every step of the way.