Manage Clickasnap

How to cancel clickasnap and protect your earnings: a singapore creator's guide

What clickasnap is and why creators sign up

Clickasnap is a photo-sharing and monetisation platform that lets you upload images, build an audience, and earn money from views and engagement. You choose from multiple membership tiers-each unlocking different earning potential, upload limits, and community tools. Many Singapore creators use Clickasnap to supplement income from photography, but when the platform no longer fits your needs, cancelling quickly matters.

How clickasnap memberships work

You can subscribe to monthly or annual plans via the Clickasnap website, Apple App Store, or Google Play. Each tier-Upload+, Focused, and Pro-stacks benefits on top of the free account. Your subscription renews automatically until you cancel. Depending on where you subscribed, you may need to cancel in a specific place (Clickasnap's website settings, Apple, or Google), and understanding this upfront saves frustration later.

Why cancellation timing matters

Clickasnap's auto-renewal system charges you on your billing date every month or year. If you want to avoid the next charge, you must cancel before that date arrives. Many creators regret waiting until after renewal; Stopee research shows that acting within 14 days of an unwanted charge gives you the best chance at a refund. Speed and clarity are your allies here.

Pricing and plan breakdown in singapore dollars

Below is the exact pricing you see on the Singapore App Store, charged in SGD. If you subscribed via the Clickasnap website, prices display in GBP and will differ.

Pro tip: Annual plans save money if you commit long-term, but they also lock you in. If you are unsure about your photography goals, monthly is safer-you can cancel anytime without penalty once the current period ends.

Your consumer protection rights in singapore

Singapore's Consumer Protection (Fair Trading) Act shields you when cancelling digital subscriptions. Knowing your rights strengthens your position if Clickasnap resists a refund or cancellation.

What the law guarantees you

The Consumer Protection (Fair Trading) Act requires Clickasnap to be transparent about auto-renewal terms before you pay. If the company fails to honour a cancellation request or charges you after you cancel, you have grounds to lodge a complaint with the Consumers Association of Singapore (CASE). You can also dispute charges with your bank or payment provider via chargeback if Clickasnap ignores your formal cancellation request.

When to escalate beyond email

If Clickasnap's support team (support@clickasnap.com) ignores your cancellation for more than 7 business days, or if they refuse to refund a charge within 14 days of auto-renewal, contact CASE. You do not need a lawyer-CASE mediates disputes for free on behalf of Singapore consumers. Stopee advises documenting all emails, screenshots of your account settings, and payment confirmations before escalating; this evidence strengthens your case.

How to cancel clickasnap: three pathways

Your cancellation method depends on where you subscribed. Choose the right path to avoid delays and ensure the subscription stops.

Cancelling via the clickasnap website

If you signed up directly on clickasnap.com and pay by credit card or PayPal, use this method. Your paid benefits continue until the end of your current billing period; after that, you revert to the free tier.

1. Log into your Clickasnap account at clickasnap.com using your email and password.
   • If you forgot your password, use the "Forgot password?" link on the login page.
2. Navigate to Account Settings by clicking your profile icon (top right corner).
   • Look for a settings or gear icon in your account menu.
3. Select Membership or Plan from the settings menu.
   • You should see your current subscription tier and renewal date.
4. Click Manage Plan or similar option.
   • This button appears next to your active subscription details.
5. Click "Cancel plan and continue as free" or the equivalent cancel button.
   • You will see a confirmation screen; Clickasnap may ask why you are cancelling-answer honestly but do not feel obligated to change your mind.
6. Confirm the cancellation by clicking the final confirmation button.
   • You will receive an email confirmation from support@clickasnap.com within minutes.

Warning: Do not delete your account during this process. Cancelling the subscription and deleting the account are separate actions. You can keep your account and images even after cancelling paid membership.

Cancelling via apple app store (iOS)

If you subscribed through the Apple App Store, you must cancel there-Clickasnap cannot cancel it for you. Apple manages your subscription billing, not Clickasnap.

1. Open the Settings app on your iPhone or iPad.
   • Do not open Clickasnap; Apple subscriptions live in iOS Settings.
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID settings.
3. Select "Subscriptions" from the menu.
   • You will see a list of all active subscriptions linked to your Apple ID.
4. Find Clickasnap in the list and tap it.
   • If you have multiple subscriptions, scroll down to locate Clickasnap.
5. Tap "Cancel Subscription" or the red cancel button.
   • Apple will ask you to confirm; you may see a retention offer (discount or trial extension)-decline if you are certain.
6. Confirm the cancellation by following Apple's final prompt.
   • You will receive an email confirmation to the Apple ID email address.

Pro tip: Check your App Store receipt after cancelling. If you see a refund issued, it appears as a credit to your Apple ID within 3 to 5 business days. If no refund appears but you cancelled within 14 days of the charge, contact Apple Support directly.

Cancelling via google play (Android)

Like Apple, Google Play manages the billing on your behalf. Cancel through Google's system, and your subscription will terminate on the next renewal date.

1. Open the Google Play Store app on your Android device.
   • Or visit play.google.com in a browser on your computer.
2. Tap your profile icon (top right corner) and select "Manage my subscriptions" or similar option.
   • On a browser, you may see "Payments and subscriptions" instead.
3. Find Clickasnap in your active subscriptions list.
   • Scroll through all active subscriptions to locate it.
4. Tap or click on Clickasnap.
   • This opens the subscription details page.
5. Tap "Cancel subscription" or the red cancel button.
   • Google will ask for confirmation and may offer a retention discount-decline if you are sure.
6. Complete the cancellation by confirming the final prompt.
   • A confirmation email goes to your Google account email address.

Warning: If Google charged you multiple times in error, request a refund within 14 days via Google Play's support page. Stopee recommends taking a screenshot of the erroneous charges as evidence.

Cancelling via email

If you prefer written confirmation or the above methods fail, email Clickasnap's support team directly. This method works best for complex situations or when you want an official record.

1. Compose an email to support@clickasnap.com with the subject "Cancellation Request - [Your Account Email]".
   • Use a clear subject line so your email is not lost in their inbox.
2. In the body, include:
   • Your Clickasnap account email address
   • Your current subscription plan (e.g., Pro Monthly)
   • Your next renewal date (if you know it)
   • A simple statement: "I request immediate cancellation of my subscription."
3. Send the email from the email address linked to your Clickasnap account.
   • Clickasnap verifies identity by matching sender email to account email.
4. Wait for a confirmation reply, which Clickasnap sends within 24 to 48 hours.
   • Save this email as proof of cancellation.
5. If you do not hear back within 3 business days, resend your request or contact support via in-app messaging.
   • Document the resend with a screenshot for your records.

Pro tip: Keep your cancellation confirmation email in a dedicated folder. If Clickasnap charges you after cancellation, forward this confirmation to support@clickasnap.com again, and escalate to CASE if they do not refund within 7 days. Stopee has helped thousands of consumers resolve billing disputes using documented email trails.

What happens after you cancel your clickasnap subscription

Cancelling your membership triggers specific changes to your account. Understanding what persists and what vanishes helps you plan your next steps.

Your benefits and access timeline

Your paid benefits do not stop immediately. Instead, they remain active until the end of your current billing period-the exact date you see in Account Settings under "Renewal Date" or your confirmation email. After that date, your account automatically downgrades to the free tier. You keep your images, profile, and earned balance, but you lose premium tools, ad-free viewing, and any perks tied to your paid plan.

Your account, images, and earnings

Cancelling a subscription does not delete your account or any photos you uploaded. Your portfolio remains live, and any money you earned before cancellation stays in your balance. You can still log in, view your earnings history, and upload images under the free tier. If you want to fully delete your account and all content, you must submit a separate deletion request to support@clickasnap.com; this is not automatic when you cancel the subscription.

Stopping future charges

Once you cancel, Clickasnap will not charge you again. However, if you subscribed via Apple or Google, double-check that the subscription shows as "Cancelled" in your Apple or Google account settings. Occasionally, a glitch prevents full cancellation-checking both platforms ensures you are truly safe.

Refunds: when you qualify and how to claim

Clickasnap's refund policy is strict but not unreasonable. You have a clear 14-day window to reclaim money if auto-renewal charges you unexpectedly.

Standard policy: no refund for intentional purchases

If you knowingly bought a plan and want to cancel, Clickasnap does not offer a refund. Your money is non-refundable once the subscription is active. This applies whether you subscribed for one month or one year. The only exception is auto-renewal within 14 days.

The 14-day auto-renewal exception

If your subscription auto-renewed without your attention-for example, you forgot your renewal date or the charge surprised you-you can request a refund if you ask within 14 days of the charge date. This window aligns with Singapore's consumer protection expectations and gives you a fair chance to recover money.

How to request a refund

1. Check your email for the subscription renewal receipt from Clickasnap or your payment provider.
   • Note the exact charge date and amount.
2. Count back 14 days from the charge date to confirm you are still within the window.
   • If more than 14 days have passed, a refund is unlikely unless fraud occurred.
3. Email support@clickasnap.com with the subject "Refund Request - [Your Account Email]".
   • Include: your account email, the charge date, the amount, and a brief reason (e.g., "Auto-renewal charged without my intention to renew").
4. Attach a screenshot of the charge from your bank, credit card, or payment app as proof.
   • Clear images of the transaction help Clickasnap process your request faster.
5. Send the email and wait for a response within 5 to 7 business days.
   • Clickasnap will either approve the refund (crediting your original payment method) or explain why they cannot.

Warning: If Clickasnap refuses the refund and you are within 14 days, contact your bank or payment provider to dispute the charge. You can initiate a chargeback or payment dispute even if Clickasnap denies the refund. Stopee advisors recommend this step only after Clickasnap rejects your request, as chargebacks can prompt the company to suspend your account.

Refunds for app store and google play charges

If you subscribed via Apple or Google, the refund process goes through them, not Clickasnap. Contact Apple or Google support directly with your receipt. Both companies have their own 14-day refund windows and are generally more flexible than Clickasnap itself. Provide your transaction ID (found in your App Store or Google Play receipt) to speed up the process.

Common mistakes that delay or block cancellation

Cancelling should be simple, but many creators accidentally trap themselves in preventable errors. Learning these pitfalls now saves you money and frustration.

Mistake 1: cancelling in the wrong place

If you subscribed via Apple and try to cancel on the Clickasnap website, nothing happens-your subscription stays active and charges renew. The platform where you subscribed is the only place cancellation works. Many creators waste weeks emailing Clickasnap support, only to learn they needed to cancel in Apple Settings instead. Check your original receipt or confirmation email to see exactly where you subscribed, then cancel there first.

Mistake 2: deleting your account instead of cancelling the subscription

Deleting your Clickasnap account is permanent and removes all images and earnings history. Cancelling your paid subscription simply downgrades you to free. If you want to keep your portfolio and images, cancel the subscription, not the account. Request account deletion only if you are absolutely certain you never want to return.

Mistake 3: ignoring the renewal date

Cancellation takes effect immediately, but your paid benefits continue until the end of the current billing period. If you forget when that date is, you may think you are cancelling in time when you are actually already charged for the next period. Check your renewal date in Account Settings or your last invoice before you cancel, so you know exactly when to expect the final charge.

Mistake 4: not keeping your cancellation confirmation

If you cancel via email, the support team sends back a confirmation. Save this email. If Clickasnap charges you after cancellation, you have written proof to dispute the charge with your bank or CASE. Creators who lose this email struggle to prove they cancelled and often lose refund disputes.

Mistake 5: cancelling too close to the renewal date

If you cancel the day before your renewal, the system may already have processed the next charge. This charge is still refundable within 14 days, but you will have to request a refund separately. To avoid this, cancel at least 3 to 5 days before your renewal date. Stopee recommends setting a phone reminder two weeks before each renewal so you never forget.

Checklist: your step-by-step cancellation plan

Use this checklist to stay organised and ensure nothing falls through the cracks.

1. Find your original Clickasnap confirmation email to identify where you subscribed (website, Apple, or Google).
2. Note your current renewal date from your account settings or last invoice.
3. If renewing within 3 days, proceed immediately; otherwise, set a phone reminder for 3 days before renewal.
4. Use the correct cancellation method (website, Apple Settings, Google Play, or email) for where you subscribed.
5. Take screenshots of your account settings before and after cancellation as proof.
6. Save all confirmation emails from Clickasnap, Apple, or Google.
7. Wait 5 business days and log in to verify your subscription now shows as "Cancelled" or "Free".
8. If you were charged after cancellation, email support@clickasnap.com within 14 days with your proof and request a refund.
9. If Clickasnap ignores your refund request after 7 days, escalate to CASE or dispute the charge with your bank.

Key contact information and corporate address

If you need to escalate a cancellation or refund dispute beyond email, here is where Clickasnap's parent company, Videscape Limited, is registered in the United Kingdom.

Clickasnap support email: support@clickasnap.com

Corporate office (primary address): Videscape Limited, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom

Alternative registered address: Audrey House, 16-20 Ely Place, London, EC1N 6SN, United Kingdom

Singapore consumer protection escalation: Consumers Association of Singapore (CASE), 101 Cecil Street, Singapore 069534. Phone: 6100 0315. Website: case.org.sg

Pro tip: If Clickasnap ignores your cancellation request or refuses a refund, write a formal letter to Videscape Limited at the primary address above, keeping a copy for yourself. Include your account details, dates of communication with support, and copies of all relevant emails. Send it via registered mail so you have proof of delivery. Many companies respond faster to formal written complaints than email.

Final thoughts: you are in control

Cancelling a Clickasnap subscription is straightforward once you know where to look and what to expect. You have clear rights under Singapore's Consumer Protection (Fair Trading) Act, a 14-day refund window for unwanted auto-renewals, and three simple cancellation methods. The most important step is acting early-do not wait until after the next charge if you want to avoid it. Set a reminder, choose the right cancellation pathway, save your confirmation, and move forward with confidence.

If you encounter resistance from Clickasnap or discover you were charged after cancellation, document everything and do not hesitate to contact CASE or dispute the charge with your bank. Stopee has helped thousands of consumers successfully cancel subscriptions and recover refunds by following these exact steps. You deserve clarity and control over your money-claiming both starts the moment you decide to cancel. Use this guide, trust the process, and take action today.