Manage Enerjoy
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Cancel Enerjoy: The Right Way
How to cancel enerjoy: your step-by-step guide to managing your wellness subscription
What is enerjoy and who should consider cancelling
Enerjoy is a mobile-first wellness platform delivering guided meditation, mindfulness sessions and personalised mental-wellbeing content via iOS, Android and web access. The service offers subscription plans designed to help you manage stress, improve sleep quality and build emotional resilience through structured audio programmes and interactive tools.
You might subscribe through Enerjoy's website directly, or through Apple App Store or Google Play depending on your device. If you've decided the service no longer serves your needs - or you're simply looking to pause your subscription - Stopee is here to walk you through every cancellation option available to you in Singapore.
Why people cancel enerjoy
Common reasons for cancellation include budget constraints, lack of engagement with content, overlapping wellness subscriptions, or a preference for free meditation alternatives. Whatever your reason, cancelling quickly prevents unwanted charges and frees up your mental space to explore other wellness options.
Key facts before you start
Enerjoy charges recurring subscription fees monthly, quarterly or annually depending on your plan. You must cancel before your next billing date to avoid the subsequent charge. Unlike some services, simply deleting the Enerjoy app does not stop your subscription or future charges, so direct cancellation through your payment method or the website is essential.
Your consumer rights and protections in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing digital services like Enerjoy. Understanding your rights empowers you to cancel confidently and escalate disputes if Enerjoy refuses reasonable refund requests.
What the law guarantees you
Under the Consumer Protection (Fair Trading) Act, Enerjoy must clearly disclose all subscription costs, billing frequency and cancellation terms before you pay. The service cannot use misleading claims about features or results. If Enerjoy breaches these obligations, you have grounds to request a refund and lodge a complaint with the Consumers Association of Singapore (CASE).
Your right to cancel and refund timelines
While Singapore law does not mandate a blanket cooling-off period for digital services, Enerjoy's own terms of service specify a 30-day refund window from initial purchase. Stopee recommends requesting refunds within this window - the earlier, the better. If Enerjoy denies your refund claim unreasonably, you can escalate to CASE at www.case.org.sg for free mediation.
How to cancel enerjoy: method-by-method guide
Your cancellation path depends on how you purchased your subscription. Stopee breaks down each method with clear, sequential steps so you avoid missed deadlines and surprise charges.
Cancelling through enerjoy's website
If you signed up directly on Enerjoy's website using a credit card, debit card or local payment method, you can cancel directly through your account dashboard or by email.
- Visit the Enerjoy website and sign in to your account using your registered email and password.
- If you've forgotten your password, use the "Forgot Password" link to reset it before proceeding.
- Navigate to your account settings or subscription management section (usually labelled "Billing", "My Subscriptions" or "Account").
- Look for your active Enerjoy Wellness plan in the subscription list.
- Select your active subscription and choose "Cancel Subscription" or similar option.
- You may see a retention offer or prompt asking why you're leaving - skip this unless you genuinely wish to continue.
- Confirm your cancellation request and note the confirmation number displayed on screen.
- Pro tip: Screenshot this confirmation for your records in case of billing disputes later.
- Critical timing: Cancel at least 24 hours before your next billing date to prevent the next charge from processing.
- Check your subscription page to see your exact renewal date before cancelling.
- If you experience technical issues or the cancellation button is absent, email service@support.enerjoy.life with your account email, order ID and cancellation request.
- Expect a response within 3-5 business days confirming your cancellation.
Cancelling an apple app store (iOS) subscription
If you subscribed through Apple's in-app purchase system on iPhone or iPad, you must cancel through your Apple account, not the Enerjoy app itself.
- Open the Settings app on your iPhone or iPad.
- Alternatively, open the App Store app directly - this path is faster on newer iOS versions.
- Tap your name or account icon (top-right corner of Settings or App Store).
- You may need to scroll up to see your profile section.
- Select "Subscriptions" from the menu.
- This shows all active and expired app subscriptions tied to your Apple ID.
- Find "Enerjoy Wellness" in the active subscriptions list and tap it.
- If you see multiple subscription tiers (e.g. Monthly, Yearly), select the one you want to cancel.
- Tap "Cancel Subscription" or "Turn Off Auto-Renewal" - the exact wording varies by iOS version.
- Warning: Do not confuse "Cancel" with "Delete App" - deleting the app keeps your subscription active.
- Confirm the cancellation and confirm when your subscription will end (this is shown on-screen).
- You retain access to Enerjoy until the end of your current billing period; you are not immediately locked out.
Cancelling a google play (Android) subscription
Android users who purchased Enerjoy through Google Play must cancel within the Google Play app or your Google Account settings.
- Open the Google Play Store app on your Android phone or tablet.
- Tap the menu icon (three horizontal lines) in the top-left corner, or your profile icon in the top-right.
- Select "Payments and subscriptions" or "Manage subscriptions" (wording varies by device and Play Store version).
- You may need to tap "Manage" if the menu shows multiple options.
- Tap "Subscriptions" to view all active subscriptions.
- Search for "Enerjoy" or scroll through the list to locate your subscription.
- Tap the Enerjoy subscription you wish to cancel.
- If you have both monthly and yearly plans active (unlikely but possible), select the correct one.
- Tap "Cancel subscription" and follow the on-screen prompts to confirm.
- Google Play will ask if you want to continue - confirm "Yes, cancel" to proceed.
- Pro tip: Cancel at least 24 hours before your next renewal date to avoid being charged.
- The Play Store displays your renewal date on the subscription details page.
Enerjoy pricing plans and what you're paying for
Review the plans below to confirm which subscription you purchased before cancelling or requesting a refund. Stopee has listed current pricing in Singapore dollars (SGD) as of February 2026.
| Plan name | Price (SGD) | Billing cycle | Key features | Best for |
|---|---|---|---|---|
| Monthly | S$69.98 | Per month, auto-renews | Full access to meditation library, sleep programmes, daily wellness content | Testing the service |
| Monthly (Higher-Tier) | S$89.98 | Per month, auto-renews | All above plus 1-on-1 coaching sessions, advanced personalization | Committed users wanting personalized guidance |
| 3-Month plan | S$199.98 | Every 3 months, auto-renews | Full access, discounted vs. monthly, structured quarterly commitment | Best value for occasional users |
| Annual plan | S$399.98 | Per year, auto-renews | Full access, highest discount per month, longest commitment | Best for committed daily users |
What happens to your access after cancellation
Cancelling Enerjoy does not immediately revoke your access to paid content. Understanding what you retain and what you lose helps you plan your wellness routine before your subscription ends.
Your access window post-cancellation
After you cancel, you retain full access to all downloaded and streaming content until the end of your current billing period. For example, if you cancel on 15 February with a monthly renewal date of 28 February, you can use Enerjoy fully until 28 February at 23:59. At midnight on 1 March, your account reverts to free-tier access (if available) or is locked entirely, depending on Enerjoy's free model.
Warning: Your cancellation does not automatically downgrade you to a free account - Stopee advises checking whether Enerjoy offers a free version before cancelling, in case you wish to retain light access.
Your account data and profile information
Enerjoy retains your account profile, progress data and saved preferences according to its privacy policy. If you later resubscribe, your meditation history and preferences may be restored. If you want your account deleted entirely, email service@support.enerjoy.life with a data deletion request and refer to your cancellation confirmation number. Enerjoy should respond within 30 days and confirm when your data is erased.
Refunds: eligibility, timelines and how to request one
Enerjoy offers refunds under specific conditions. Stopee shows you how to claim what you're entitled to and escalate if the company denies your request unfairly.
Refund eligibility and the 30-day window
Enerjoy's terms specify a 30-day refund window from the date of initial purchase. You are eligible for a full refund if you request one within this period and have not consumed the majority of the service. Some users report that Enerjoy is flexible on this window if you contact support promptly with a genuine reason (e.g., technical issues preventing use).
Lifetime subscriptions, gift cards and certain premium courses marketed as "immediate delivery" are typically non-refundable once purchased - Enerjoy assumes you consented to immediate access before payment.
How to request a refund via enerjoy directly
- Gather your proof of purchase: note your order ID, purchase date, payment method and the email address associated with your account.
- Find your order details in your subscription management page or in your email receipt.
- Email service@support.enerjoy.life with the subject line "Refund Request - [Your Name]" or "Refund Request - Order ID [XXXX]".
- Keep the tone professional and brief; explain your reason (e.g., "Not aligned with my needs", "Service quality issues", "Technical problems preventing use").
- Include all relevant details: order ID, subscription plan, purchase date, payment method used and the reason for your refund request.
- Do not demand a refund; politely explain your situation and ask Enerjoy to review your case.
- Expect a response within 3-7 business days. Enerjoy typically replies with an approval, denial or request for more information.
- If approved, refunds are credited to your original payment method within 14 days.
- Pro tip: If denied, reply calmly asking for a specific reason. You may have grounds to appeal if Enerjoy's reasoning contradicts its stated 30-day policy.
Refunds for apple app store purchases
If you subscribed through Apple, Apple processes your refund, not Enerjoy. Apple evaluates refund requests within approximately 30 days of purchase and may approve or deny based on your usage and Apple's policies. You cannot appeal to Enerjoy; instead, submit your request directly through Apple using these steps:
- Visit reportaproblem.apple.com or open the App Store app and navigate to your purchase history.
- Find the Enerjoy Wellness subscription and tap the three dots or "Report a Problem".
- Select "I'd like to request a refund" and choose your reason (e.g., "Accidental purchase", "Service did not meet expectations").
- Submit your request. Apple typically responds within 24-48 hours via email.
- Warning: If Apple denies your request initially, you can appeal once; after that, you cannot request another refund for the same purchase.
Refunds for google play purchases
Google Play handles refunds for Android subscriptions independently of Enerjoy. Google allows refunds within 48 hours of purchase for most apps, though this policy is strict. For subscriptions, Google evaluates refund requests based on usage; if you've accessed significant content, your refund may be denied.
- Visit play.google.com/store, sign in and go to your "Account" page.
- Select "Payments and subscriptions", then "Manage subscriptions".
- Tap the Enerjoy subscription and select "Report a problem" or "Refund".
- Choose your reason and submit. Google responds within 24 hours.
- If denied, you can appeal once within 48 hours of the denial.
Common cancellation mistakes and how to avoid them
Many users accidentally keep paying for Enerjoy after thinking they've cancelled. Stopee highlights the pitfalls so you stay in control of your subscription.
Mistake 1: deleting the app instead of cancelling the subscription
The single most costly error is removing Enerjoy from your phone. Deleting the app does nothing to stop recurring charges. Your subscription remains active, and your card will be billed on the next renewal date. You must always cancel through your account settings, the website, or the app store you used to purchase - never rely on app deletion alone.
Mistake 2: missing the 24-hour cancellation deadline
Enerjoy's billing system processes renewal charges 24 hours before your subscription end date. If you cancel one hour after this window closes, you've already been charged. Always check your renewal date in your subscription details before cancelling, and aim to cancel 2-3 days in advance to give the system time to process your request. Pro tip: Set a phone reminder 5 days before your renewal date if you're unsure whether to continue.
Mistake 3: not saving your cancellation confirmation
Without proof of cancellation, you have no recourse if Enerjoy charges you again. Stopee strongly advises taking a screenshot of your cancellation confirmation page, noting the confirmation number, and saving any follow-up emails from Enerjoy. Store these in a dedicated folder or forward them to yourself for easy retrieval.
Mistake 4: cancelling on one platform but not others
If you signed up through both the website and the app store, you have two separate subscriptions. Cancelling one does not cancel the other. Check your subscriptions across all platforms - Enerjoy's website, Apple App Store, Google Play - and cancel each independently if you wish to stop all charges.
Your cancellation checklist and timeline
Use this checklist to ensure you cancel Enerjoy correctly and avoid missed deadlines or surprise charges.
| Task | Timeline | Status |
|---|---|---|
| Note your subscription renewal date | Before cancelling | ☐ |
| Check all platforms (website, App Store, Google Play) for active subscriptions | Before cancelling | ☐ |
| Cancel at least 24 hours before renewal (aim for 2-3 days to be safe) | 1-3 days before renewal | ☐ |
| Take a screenshot of your cancellation confirmation and note the confirmation number | Immediately after cancelling | ☐ |
| Request a refund within 30 days of purchase (if eligible) | Days 1-30 post-purchase | ☐ |
| Verify no charge occurs on renewal date - check your bank statement | On renewal date + 1 day | ☐ |
What to do if enerjoy won't cancel or refund you
If Enerjoy denies your cancellation or refund request unfairly, you have legal recourse in Singapore. Stopee walks you through the escalation process.
Step 1: gather evidence and escalate to enerjoy
Send a formal email to service@support.enerjoy.life setting out your case. Include all screenshots, order IDs, proof of cancellation requests, and a timeline of events. Clearly state that you are seeking a resolution and that you intend to escalate if Enerjoy does not respond within 7 days. Use professional language and remain factual - do not use threatening or abusive language, as this weakens your position.
Step 2: lodge a complaint with the consumers association of singapore (CASE)
If Enerjoy ignores your email or refuses to budge, file a free complaint with CASE at www.case.org.sg or by calling 6100 0315. CASE is Singapore's official consumer advocacy body and can mediate disputes, send formal letters on your behalf and escalate to the Infocomm Media Development Authority (IMDA) if Enerjoy breaches consumer protection laws. You do not need a lawyer; CASE handles most complaints at no cost to you.
Step 3: chargebacks and payment disputes
If Enerjoy continues charging your card after cancellation, contact your bank and request a chargeback or payment reversal. Explain that you cancelled the subscription but were charged again. Your bank has a duty to investigate and can dispute the charge on your behalf. Provide your bank with copies of your cancellation confirmation and any emails from Enerjoy. Pro tip: Banks often side with customers on subscription disputes, especially if you have clear documentation.
Contact enerjoy for support and cancellation queries
For all cancellation-related questions, billing issues or refund inquiries, reach out to Enerjoy directly using the following contact details. Stopee recommends email for documentation purposes.
Official contact address
Service enquiries and cancellation requests: service@support.enerjoy.life
You can also attempt to locate Enerjoy's Singapore office or registered address through the ACRA (Accounting and Corporate Regulatory Authority) registry at www.acra.gov.sg by searching the company name. Most companies also list office addresses on their "Contact Us" page - check Enerjoy's website for postal addresses if you prefer to send a formal letter.
Response times typically range from 3-7 business days for email enquiries. If you do not receive a response within 7 days, file a complaint with CASE immediately - silence can constitute unfair business conduct under Singapore's Consumer Protection (Fair Trading) Act.
Key takeaways: your path to a cancellation
Cancelling Enerjoy is straightforward if you know the right steps and timing. Remember: never delete the app in place of cancelling, always cancel at least 24 hours before your renewal date, and keep screenshots of your confirmation. Refunds are available within 30 days of purchase; escalate to CASE if Enerjoy refuses unfairly. Stopee has helped thousands of consumers cancel unwanted subscriptions with confidence and without dispute - you can do the same. Take action today, protect your payment method and reclaim control of your wellness spending.